**This is ONLY for the young men working on 9/10 at 7 PM in the curbside pickup order section.**…read more
My mom set up a pickup order for me because this was the only Walmart that had the diaper brand I like. I don't have a Walmart account, so I didn't have to open one just to pick up my diapers.
This was my first time doing curbside pickup, but the instructions aren't exactly rocket science. I park, press the button that says I've arrived, and wait.
My baby was crying in the back. He had been crying since we left the house, so I made him a bottle. I was sitting there waiting when I realized I had gotten there at 6:45 and had already been sitting for 15 minutes without seeing a single curbside employee walking around.
More cars started pulling into the parking lot. One, two, three, four... It seemed like everything was happening pretty quickly, but in reality, it was already 7:10. At this point, I was upset from waiting, and I had a crying baby who just wanted to get out of his car seat. I gave him his bottle, but my plan was to grab the order, drive off, and maybe walk around Walmart or somewhere else afterward.
More cars parked. More time passed. By 7:20, I was tired, and I saw someone park in the curbside area and walk inside, so I decided to do the same.
I grabbed my baby and walked in HOT. I went to the curbside area and said, "Excuse me," into the area so the people on the opposite side of the room could hear me without me having to yell or deal with an echo.
Up walks a kid who looked like he was either in high school or around my younger brother's age. When I saw that I went back to my senses mentally but I still let him know I had been waiting outside since 6:45, that my son was upset, and he could probably tell that I was too.
I may not have been big a dramatic for someone to pull out their phone and record me, and I definitely am still a work in progress, but this young man was honestly better than me. He had the BEST customer service. He apologized, asked if I had checked in, and when I told him yes--and that there were eight other cars waiting outside--he immediately got to work.
He helped me swiftly, directed his other coworkers (who all looked around the same age) to go check on the other customers outside, and apologized for something that was clearly **not his fault**.
From what I could tell, it seemed like the system itself was the issue, not these employees.
So I really want to applaud these young men, Walmart, and whoever raised and/or trained them. They were such a breath of fresh air. They took accountability for a mistake that wasn't theirs, treated me with kindness even when I was clearly frustrated, and immediately tried to fix the situation.
To the young men working curbside on 9/10 at 7 PM: thank you. You handled that situation better than I did, and I genuinely appreciate you.
