Went to Lowe's Home Improvement Waikele branch. Lots of parking in the parking lot . I went there to look for some gardening supplies for my yard because when I checked online they said they had some pots that I could use. Unfortunately when I walked their garden department they didn't have any. When I asked an employee for help he responded that he only does "Plants". I asked the cashier about purchasing the exchange tanks for propane. She had to call someone to check if they had any (although online they showed 253). She directed me to the self checkout at the front of the store to purchase and pick up. Cashiers up there were swamped with customers and told me they would call someone to help me get my tanks exchanged. It took a while but they finally got it done . Their pricing is inline with other home improvement stores on island. Nice store too bad about the service level. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Waipahu, Hawaii

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I bought window blinds 2 weeks ago but they can't cut the blinds to size cause the machine is done. I've been trying over a week to get these blinds cut so I can put them up, but the machine is still down and they don't know when it's gonna be fixed. Today I tried calling and all I get is the virtual assistant. I keep asking to speak to a human being or customer service person and I wait on the phone for over 10 minutes and nobody answers the phone. I literally had to drive down to the store and asked them if the cutting machine was working, which they replied no. They said I can take it down to the honolulu store and get it cut. This is so frustrating. I agree with everyone who says that they don't answer their phone. read more

Went in today with my husband to exchange greenworks electric power washer 2500 due to the machine having defective parts. We bought it 1 week ago and figured exchanging it due to defects should not be a problem. We brought the item back at went to returns and exchanges customer service. We were greeted and told it would be faster if we take ourselves and grab the new item then come back to do the exchange. We did that, then were told at the register by the same worker, that the item was not eligible for an exchange due to it not being purchased and returned within 48 HOURS. We bought it 1 week ago, brought it back in original packaging and with the receipt. What's the issue?? She called her manager MARIA to assist and possible get an override. We waited some time for MARIA to show up, and at this point we had a long line behind us. When MARIA showed up, she disregarded the customer in line including myself and husband. She spoke very disrespectfully to the other worker and asked if she could use a register. Which then she logged on and said "what's wrong with this one" in a rude tone. She did not help assist, and visibly looked like she hated her job and did not want to be there. In my opinion? You can leave sis. Don't show up to work in customer service everyday if you obviously hate your job. We were told we need to go through the manufacturer themselves and get the "approval" before we can come back and get our item reissued. This is bullshit lol and the workers here are a legitimate joke. For future customers? I would stick to city mill and Home Depot. You'll get top of the line service at other companies with the same quality of product. read more

Ultimate craft spot... Since forever I like to do craft and with places like Lowe's it's taken to the next level that I couldn't imagine like my Dremel...as I used to go to my secret spot to find shells I do use them for various project that requires for me to drill holes into them and some craft places do have drills but it's for basic simple items not the hard and sometimes thick shells we have here in Hawai'i. They do have an app that really helps me to find what I'm looking for without driving to multiple locations or asking customer service to check for me is the convenience that's more than amazing. On this visit they did have an item that I've been searching for quite awhile that only they have and had it in stock...thankfully and if it's that important I'd recommend that you do purchase them online for a store pick up which is completely free and does secure the items as well. This Waikele Shopping location is nice as they lots and lots of free parking which is just steps away from their doors though is massive but the staff is very helpful and friendly that has me getting on my way just as fast as I ordered it. Thank you! read more

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Guess they don't like to answer their phone. Rang for about 3 minutes. No answer. Wish they had better customer service and didn't rely on ai. read more

I have never received such poor customer service from the staff and management team. Do not shop here. Don't even want to get into the $900 order I never received from an online delivery in which they provided zero assistance. read more

Can y'all just shut this place down and bring back my beloved Sports Authority. Please. After my horrific experience with their Cashier a few years ago, I was in desperate need of soil... just soil. I decided to run in before work and look for a particular potting soil that their app showed they had an abundance of. I can't find it. I look in the area the app said it would be in, it's not there. I even look outside because let's face it, you don't need brains to work here so maybe they moved it.. not there. I muster up the patience to ask the Worker STOCKING THE SOIL, if he's seen it. He looks at the pic, looks at the wall and says "hmm.. it's suppose to be here, but it's not. Then carries on stocking" Poop for brains.. truly. Ordered it on Amazon. What a waste of a huge, beautiful space.. instead it's just a workplace for the incompetent. read more

Lowes has a solid tile selection for showers and flooring. They are helpful and deliver. Their paint department is also great. read more

Lowe's Home Improvement - These Calacatta tiles from Lowe's. Flooring tiles as well. - Nurseries & Gardening Near Me - Waipahu, Hawaii

I bought about 20 of these plants, about 6 weeks ago. About 1 week later, several of the plants dried up. I tried to revive them but wasn't successful. Many people told me to return it to Lowe's, they guarantee their plants. Took the dried ones back, was told they changed their policy to 30 day return because they were having problems with their plants. I asked, I'll just lose my money? Supervisor responded "yes"! I told her, this is why we shop at Home Depot. She didn't care, it's just a job! read more

Lowe's Home Improvement - Dried up plants - Nurseries & Gardening Near Me - Waipahu, Hawaii

Easy to pick up repair items and plants especially after church. Lots of parking. Download the app so you can locate whatever you are searching for! This morning it wasn't an easy task to find items as the store had a lot of Christmas items displayed. Seems like Lowe's had removed a lot of the standard items to compress the shelves. No worries as it is easy to shop here as the store is not crowded. Found some great deal offers in DeWalt! Download the Lowe's app to order online, find items and get get occasional member only gifts! read more

Lowe's Home Improvement - Deals on DeWalt - Nurseries & Gardening Near Me - Waipahu, Hawaii

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Don't buy from this store. Poor customer service. They don't answer their phone when you call them. I'm here at the store and witnessed it first hand. They just let it ring and ring. Plus their website is confusing when I bought the dishwasher, the installation is a separate thing. Just bad customer services read more

Satisfied Reviewer and Customer. All in all wonderful customer service and purchase. Professionally assembled, courteous delivery crew and easy setup. Was worried about the removal of stickers and decals (several low reviews from others experience), but as seen in my video review ... about 1 minute with no problems. Thank you to Maria and (ASM) Jeffery, from the Lowe's Waikele, Waipahu, Hi, for their assistance in completing my purchase. All in all a great purchase and experience. Solid "5" rating read more

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Ive been to many restrooms at businesses. This is by far the worse, unclean, and embarrassing restroom ever. So ironic that this is a hardware store where they sell cleaning and plumbing supplies. The floor is covered with piss and the stalls are disgusting. This is not the first time ive tried to use it. read more

This is a review for Lowe's delivery service. I've had a washing machine and patio doors delivered to my house. Each time was smooth and easy. My patio doors were delivered by, I think his name was Melo and there was another guy that I didn't catch his name on 3/25/25. Super friendly, courteous and made the transaction go smoothly. They used the forklift to put it right where I needed it. I got just what I needed for cheaper than Home Depot. Thanks Lowe's! read more

Lowe's Home Improvement - Patio Doors - Nurseries & Gardening Near Me - Waipahu, Hawaii

Ordered a grill. Came late and damaged. Extremely poor communication and customer support from staff at this location. Nearly impossible to get a hold of anyone for help. I'd avoid this location if you want to save yourself the heada read more

Rochelle is rude All i ask is if she can help me with the microwave after shes done on the computer And she gives me that look and ignored me If you dont wanna help just say so read more

This is my favorite place to buy plants, mostly starter herbs, as they rotate fast here. I love the location and its accessibility AND that you don't have to go into the actual store for anything (unless you want to) as all your gardening supplies are in one place. The plants are separated by how you're supposed to plant them and where according to sun exposure, more, less, shade, no shade, etc. Big plants, small plants, big pots, small pots, half wine barrels, wheel barrows, shovels, hoes, trowels, pavers, it's just a gardener's delight here. There's also a great selection of soil to replant from regular potting mix to orchid mix and all the fertilizer you'll need for the season. All the plants are healthy, I've never had to return anything or been disappointed with the advice I've been given. You can literally park within twenty feet of the entrance/exit and the usually have the boxes to carry away all your little baby plants in. Pets are welcome, another reason I like to frequent this store. read more

Lowe's Home Improvement - Planting herbs for cooking! Can't beat it - Nurseries & Gardening Near Me - Waipahu, Hawaii

Great customer services in the plant department. Donna was my cashier. I always shop at Lowe's for my business and personal. read more

If I could've given NO star, I would. Staff in the store is CLUELESS. Their excuse "not my department" and fail to get you whoever is covering that department. The only knowledgeable and professional worker I came across this morning was Jeff. He went out of his way to walk me around the store gathering the things I needed and even offered to further assist afterwards. If you go there and need REAL assistance, ask for Jeff. Otherwise you'll just be pointed in all different directions & leave unsatisfied. read more

Giving only one star for the only one store associate to assist us in checking out. The store exterior is pretty and the inside is your typical HI store. I love that they open at 0600 Mon-Sat! Staff really needs to take customer service courses. They look so unhappy and don't even smile or greet customers when they walk in. The customer that we encountered during our Water heater shopping b trip were so much more friendlier than the staff!!!! One guy even offered to help my boyfriend load our water heater in the back of my truck in the parking lot! read more

Lowe's Home Improvement - 40 gallon electric water heater - Nurseries & Gardening Near Me - Waipahu, Hawaii

Fast easy to find anything you need. Selection is good. Great price for the value. Service was good

Courteous staff and clean store, found exactly what we needed and the man in appliances was extremely helpful!

Made an appointment to order cabinets at Home Depit in Kapolei, service was TERRIBLE! Drove to Waikele. Rochelle greeted us immediately. No appointment needed. Listened to our needs and measurements and quickly designed a kitchen for our rental property, introduced us to Pro account and closed the sale in record time. Meanwhile I'm still waiting for a call back from the Home Depot manager. Kudos Lowes and Mahalo Rochelle. Also had great service in the past from Maile, Wes and Jon in appliances read more

This is my third place to have a car key cut. First place flat out said no. Second place Ignored me as I stood at the counter and requested help, twice. I'm giving four stars because they acknowledged me as soon as I walked up and listened to my dilemma. Due to liability issues and store policy they were not able to cut my car key blank. The woman manager who helped me was very kind and patient with me and I really appreciated that after the shitty treatment I got at Ace Hardware. read more

The 90 day return policy is not fair to the customer or the community they do business in. I bought 6 posts and had my receipt in hand upon returning them-they would not refund me or give me store credit because it was over 90 days. I even spoke to the manager! The merchandise is basic stock they carry all the time and being sold on the shelf to customers. The posts are not on the list of items they do not accept returns on. In the future - boycott Lowe's for not putting their customer and community first! Foot traffic and sales at Lowe's is dwindling compared to Home Depot. Bottom line is Poor customer service all around. read more

I'm sitting here trying to call Lowe's while reading Yelp reviews. As I type this the phone has been ringing for 7 mins with nobody answering. At any job, we always answered the phone by the 3rd ring, regardless if we had to put them on hold. Believe all of the negative reviews and more. I purchased a whirlpool fridge last week because the Samsung that I had was recalled. I noticed the new fridge door handles are uneven and noticed it's because the doors are uneven. Also the fridge rolls every time I close it. I did point this out to the delivery guys (the rolling part) and was told when I put things in the fridge the weight would stop it from rolling. Makes sense right? Well it did not. It still rolls. Anyway, coming up on 13 mins with nobody answering the phone. Unbelievable. Seriously, is it that hard to answer the phone? Does Lowe's even look at reviews? Probably not. Ok, so instead of the ringing sound, it's now playing music so I am connected, oh wait it went to ringing. Now it sounds like someone answered the phone and put me on hold. WTH. Honestly I don't think Lowe's cares. Hold on, I'm going to screen record. Now 15 mins. It's recording. Music is playing...do you hear it? Wait for the ringing...can't tell how many mins have gone by.... Waiting...waiting...ok it's 17 mins now. Time to post this review... Yes, I've been absent for awhile from Yelp. Only posting because this is outrageous. Hey Lowe's hire a manager who actually cares about your business. Will update later about how long it took Lowe's to answer. Some reviews said 2 hours..... Sorry, not sorry for my pettiness read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Waipahu, Hawaii

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Visited the carpet/flooring section and Keoni is a gem! Very knowledgeable and easy to work with. We had visited Home Depot prior and their salesman has always been rude and difficult to deal with. We are very grateful to Keoni and all his amazing help! read more

Where is Lowe's used to be very good with returns especially if you're a good customer and you return things with the receipt and all well those days are gone. Lowe's gives everyone a hard time to return anything they stick to the 90-day. With which to return things and will not take things back if you don't have a receipt and even if you do they find some other reason not to take their things back I was even told today that oh because we don't carry a certain item anymore we cannot return it even though it was just a few months ago. I'll be checking to see if Home Depot is still doing that because I'm not going to be shopping at Lowe's anymore. I have renovation projects and sometimes I don't gather the things to be returned that weren't used until the end of the project so this is very inconvenient for me. read more

If you go to this Lowe's and know what you want and where to get it (like most of my shopping here) then everything is cherry. ...HOWEVER... If you don't. Like the one time I actually needed some assistance, it's like no one is there. You see plenty of staff around when you don't need them though. I prefer Lowe's selections over Home Depot. Not sure if it's cheaper or not but it feels that way. So good on the wallet. Conclusion: go if you know. read more

Last night, we noticed that the buttons on our microwave wasn't working. My husband researched the best brand and deal at Lowe's. The website states exactly where the item is. Great! Except it wasn't in that location. We go to the appliance department and see three employees sitting down by the register. Now why are there chairs at the registers? We ask one of them and he casually says, oh, it's right there and points a stack of boxes. He walks away so my husband and I look at it and decide to get it. The box won't fit in a cart so my husband gets the rolling flat bed. Took him about 5 minutes to find one. In the meantime, I look at the washing machines and hear the three employees continue to sit and talk story. My husband returns and I help him load the microwave on the flat bed. We leave the department and head to the checkout. We decided to do self checkout. I had a hard time finding the upc code but this super friendly cashier came to our rescue and assisted us. I didn't catch her name but she was a petite girl. I told my husband that if she worked in the appliance department, they would make a killing (in sales), but then she is needed at the front too. I would have given this review only one star if it wasn't for the cashier in the front. One star for the appliance department and five stars for the cashier. Management: walk the sales floor and correct this! And remove the dang chairs! read more

Been coming to the Waikele Lowe's for years and due to a kitchen and bath remodel I've been going to the home improvement stores frequently I had to post that this store's Customer service has improved dramatically. Last week I was looking for flooring and an associate walked up to me before I even need help. My husband even mentioned that it was rare not to have to look around for help as we have to at the competition. Later another associate helped me to check inventory and as I was looking for the samples to bring home he even marked out a plank as a sample for me to bring home. Last week we also went in for a microwave. Went to 3 places and this store was the only one that had it in stock. It was $10 more than the lowest prices store who told me it was back ordered but $30 less than the other big box competitor. I'm so happy to see a store that can manage to attract and train good employees! read more

Mahalo to Glo of the paint department!!!! I saw him transporting items on a cart and I asked if he could help me locate a Delta Kylo kitchen faucet. Although it wasn't his department, without hesitation he helped me!!! I was in a panic and in a rush since my plumber was in the middle of servicing my house after hours at $250/hour. I live nearby and I frequently purchase at this location. I am surprised the Yelp ratings are low for Lowes. I've had consistently good service at this store. And, they almost always have the items I need in stock. This 5 rating also reflects my general rating for this store not just my recent experience. read more

They really have good sales on appliances . But during the ending of November me and my mom went. It was busy. We waited for about an hour to get called as we put our name on the list. And majority all their appliances sold out so we have to wait for a month to put an order in for a new fridge. Received the fridge 3 weeks later. Overall it's good just the wait time was long. read more

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1/14/26 & 1/21/26 - Contacted (877) 465-6937, the number indicated in the Lowe's app, on 1/14 to get the lower price shown on another store's website for a Panasonic Whisperfit bath fan. Stephanie was courteous and efficiently handled my request after matching the model numbers to ensure the product was the same. I also mentioned Lowe's was advertising a Lowe's gift card for online orders, so she verified and took care of that, too; and she advised me to wait for notification when my order was ready for pick up after making payment. Received notification on 1/20, and went the next day. Checked in on the app as I waited in the Customer Service line; and Kimmie, in Fulfillment, came forward a short time later with the item in a cart ready for me to take. I told her about my concern that I might have been charged twice since early that morning, I saw a charge come through again. Exceptional customer service from her with my item and answering my question. After putting the item in my vehicle, I remembered the bath fan was now on sale, so decided to check if I could get the lower sale price. The Customer Service representative who helped me (unfortunately, I didn't get her name) was able to give me the lower price, and the refund was reflected back on my card later that day. I also checked my credit card transactions and noticed a credit negating the double charge. Impressed with customer service on 1/14 and 1/21 at the Waipahu Lowe's store. Mahalo to the team for a positive experience! read more

7-15-22 When we first moved to Mililani decades ago we used to come quite often but the past couple years we come to get filters for our refrigerator. Usually I insert the new filter but this time hubs did. He says it's not working. Voila! I showed him the reset button on the front panel. It's the closest place for us especially since Sears went kaputs soon after we had it delivered and installed from them. Located in Waikele close to Safeway. You can make the trip worth your while cuz there are some food tucks on this side. There's also Beverage and other take out options in the other nearby phases. read more

Customer service at Lowe's is the absolute worst. When I went to make payment for the installation of the security door, the sales person didn't know how to process the order in the computer, so after 30 min, another sales person had to take over. Come to find out, the first sales person had inputted $400 for the install but it only costs $40. He put one too many zeros! It took 1 hr 15 min just to pay for the door installation, so I was late for my appointment. Ridiculous! I also needed to purchase a lock for the door and get it rekeyed, but they told me only 1 person at Lowe's is trained to do that and she wasn't working that day, so I had to come back another day. I called ahead for her work schedule, but when I went back, they told me she was on break so I'd have to wait for 15 min. Out of the entire store, why can't they train another employee to rekey locks?!? So the customer has to work around 1 employee's schedule?!? Avail ridiculous!!! Obviously customers are not the focus at Lowe's! read more

Very poor customer service wait 2 hours just to return broken stuff and they can't find any associate to help me so I ask manager KALANI very unprofessional accusing me that I break it. Lowe's need to send their manager to school no customer service etiquette read more

Lowes in waipahu,HI would NOT honor their 90 days return policy for Craftsman that is defective in designed/operation, screw fell out motor after 1 use and plastic oil plug doesnt fit right. Equipment was probable made China. Poor customer service; be very cautious buying anything from Lowe's; Home Depot have a better service and understanding. They dont deserve 1 star! read more

Lowe's Home Improvement - 90 days Return policy - Nurseries & Gardening Near Me - Waipahu, Hawaii

Always great service curbside pickup is the best always fast service my order are always ready soon after being placed that is what I like the most about Lowe's read more

Purchased a new washer/dryer for over $2K. Fast delivery however we tested the washer same day and it did not drain or complete cycle. Called Lowes same day. It took 48 hrs to send a worker (same company that installed the unit). Was told that the washer was defective and that they will have Lowes send a replacement. It's been two weeks and nothing. Tried calling customer service and no one answered for 7 minutes. Am contacting the BBB and if not resolved a lawyer. My dirty clothes are piling up read more