It was my first time at Hardware Hawaiian. I was amazed at the personalized service. I had two…read morebig issues that Home Depot could not solve! I was very thankful for Hardware Hawaiian's staff who gave friendly service and the manager Clint, persevered on my hardware problem till it was solved. I would definitely shop there for future needs!

Any kind of good deal you may find is likely overshadowed by how bad you feel when their employees…read moredisrespect you. I purchased 30 cinder blocks. The prices were competitive with Home Depot, but still a little higher. At the checkout the yard worker was there and he was acting angry about my order. I said "is there a problem with my order?" He responded with anger and said "do I have a frickin choice?" I told him I would load it up myself and he didn't have to worry about it. It was 3:30pm, not 3:55 right before close or something. When I was backing my truck up I could see him angrily ranting to his coworker. When I got out he just said "open the back of your truck...." Choosing to order me around instead of interact with me like a costumer. It took less than 5 minutes for me and the two workers to load the blocks. The unprovoked rudeness has made sure I'll never spend another dollar at Hardware Hawaii. Unless you enjoy being treated badly, spend your money at Home Depot.

I previously wrote the Tale of the 10 minute lawnmower. That situation has been resolved and here…read moreare my other notes: - This location is super convenient, and the staff (with RARE exception) has always been SUPER friendly and helpful - including the mower mechanic who called me. Even when they didn't stock what I was looking for. Lots of good things to say...

Very fast in & out plenty of parking! Reasonable prices and friendly staffers. Reward points,…read more holiday decorations & supplies Great place to buy a grill and charcoal, hardwoods etc..

Thanks to Ikaika who cut my plywood and brought it to my vehicle…read more Service with aloha Long time customer of this store

Appreciated excellent advice today from Hardware Hawaii…read more Big shoutout to Brian in Plumbing department at HH in Kailua for his A+++ knowledge and honest advice. It's outstanding service that makes shopping at HH worthwhile.

I have been looking for 3in washers forever and My husband finally found them here! They were fast…read moreand efficient and we couldn't ask for better service. We went up to a service window, told the worker what we wanted, and he went to get it. It's been so stressful trying to find these washer everywhere else but this was nice and easy. Thank you!

My rating would be -5 stars, my over the phone experience was horrible! Called business to find out…read moreif they had a item that I needed person by the name or Ariel answered, I tried to provide him with the SKU number they had listed on their website so it would link it to the correct item, He said I need the description I cant pull it up by that SKU number, I asked wouldn't a SKU number be more efficient? he started to get upset, So I asked for a Manager on duty. Manager Maryann picked up the phone I tried to ask her the same question about the item I was looking for she had the same rude attitude not willing to address my concern nor providing me with any customer service. I asked Maryann to speak to the GM, She told me to call back at 7:30 and then hung up the phone not providing me with information on what I called the store for. Called the following morning to speak to the GM and Maryann had picked up and said he is not in and don't know when he will be in, so I had asked her, why did you tell me to call at 7:30am to speak to the GM she replied " are you calling to make trouble? your a trouble maker! stop making trouble you GIRL!" and hung up. This is not how any customer should be treated at all, I hope that Mike Cunningham the president and CEO of this store takes this kind of treatment from his staff towards possible customer's serious.

Still a friendly place, super helpful, get to know you staff...After many YEARS in remodel and many…read morefaux pas, Shane in the paint Dept has been great, the other staff always laughing and friendly too. If they are out of an item they really try to accommodate you; if something is too heavy--they HELP. Not so in town!!! Kaneohe is da bes's! aloha

The neighborhood hardware store…read more In it's prior life, this little commercial complex consisted of a hardware store and a small supermarket. This site eventually became the City Mill location we know today. For residents in the immediate neighborhoods, this City Mill has a magnet draw for your hardware needs. They have decent sales and the staff is friendly and usually pretty knowledgable. They have a good selection of items for your hardware needs whether it be paint, tools, bathroom or kitchen fixtures, etc. They have a decent amount of parking, but it can get challenging at times. If in the Kaimuki area, definitely a place to check out for tour hardware needs.

Generally not my first choice when I think of construction stuff, but when I need specific small…read morethings, they have a good selection. Batteries for you key fobs or any remotes, they have some of the best options. They also have a few aisles with all types of special screws or smart parts for furniture, appliances or caps etc. The parking lot is big, I've never seen it full. Check the hours before stopping by, they have less hours than the big box stores. Overall, I'd recommend them for hard to find house or construction related items.

Normally I always go to the City Mill In Kaimuki only because I live closer to Kaimuki area …read more Today I was near Nimitz area so decided to stopped by to check this location out . I've been to this City mill before but just haven't post anything in the past . They have a nice outside garden area also they sell propane here. Customer service very friendly and this City mill is very spacious and clean . Support local

In a pitch. If you need a 3.5" clean-out cap, skip the usual suspects. Home Depot, Hardware Hawaii,…read moreCity Mill, and Lowe's do not carry them. Yamashiro's Building Supply (along with Ace Hardware and Ferguson) is one of the only places on the island that actually stocks it. Saved me a huge headache and a lot of wasted trips. Staff was helpful, the item was in stock, and the whole process was quick and easy. Highly recommend for specialty plumbing and building supplies that the big boxes don't carry. Will definitely be coming back.

This is an Ace Hardware Place! Even though Yelp doesn't say…read moreit's so! Stopped in for a propane refill. Fast, Friendly, Great Service, Wide variety of handyman items for home repairs, great bargains. Looking forward to doing more shopping here. They honor Ace Rewards Card here too! Five Fabulous Stars!

After filling up at Costco Iwilei decided to stop at Home Depot . Normally I go to the local store…read morejust to support local . Although for convenience sometimes you have no choice . I was actually looking for this portable fan . It's actually rechargeable battery type and the brand is with RYOBI and Dewalt . Due to the power outages there all sold out .. Need to check later when the next shipment comes in . Service was friendly and helpful. They also sell Halloween merchandise.

Great selection of much needed items for home improvement and that never ending Honey Due List!…read moreFriendly informative Employees a great value with seasonable sales. Value in shopping around to find those must have items. Military Discount seals the deal for me!

We prefer to shop and support this local business. This location is clean, well stocked, and every…read moreemployee that we have encountered, provided great customer service. There's lots of free parking and carts are available to easily gather all the items you need. Aisles are wide enough to browse with your cart too. Majority of our gardening needs have been met here. We are so pleased that they sell locally made potting soil, compost, and even native plants. From time to time, we had small projects around the house and City Mill carried what we needed. They have a variety of home improvement products that are similar to a national chain, so why not support the local shop :)

This may sound rude but very slow workers and employees all look retired. Could not get answers on…read morefertilizer and took forever to get help. Felt like I was in a time warp where everything moves in slow-mo! So close to my house but not sure if worth supporting this place.

We went to Lowes Iwilei on a Sunday afternoon, parking was not bad, we were able to pull into a…read morestall. We had an idea of what kind of toilet we wanted (make & model). A sales associate on the floor, Wesley Silva, helped us at that time. Although Lowes did not have that particular item in stock, he looked it up to see if other Lowes on the island & also off island had it. Unfortunately it was not available so he showed us what was available in 2 separate aisles. He answered all questions & after we did some internet research, we settled on another Kohler toilet that we could be happy with that was in stock. Wesley assisted us every step of the way. Lifted the toilet onto a cart, purchase, accessories, installation info & BWS $200 rebate offer. With the $200 rebate, the toilet was going to save us a lot of money. On the way out, he told us to stop at the door & they can page for someone to assist us to get the toilet into the car. I want to thank Wesley for his 5-star help & also hope he can receive some recognition. I have to say the customer service here is far better than their competitor (name not to be mentioned).

Growing up I pretty much recall people shopping at City Mill when it came to pick up items for home…read moreimprovement and gardening. But step in powerhouses of Home Depot that opened in Iwilei in 1999 and then Lowe's Home Improvement (LHI), that took over Eagle Hardware and Garden in Waikele and then opened this location in Iwilei in 2011. LHI originated in North Carolina in 1921 and has expanded to over 1700 locations nationwide. They also tested their home improvement business in neighboring Canada and Mexico but currently only focuses in the United States. I've been to LHI a handful of times and although I'm not a professional, I've noticed the pricing here is more economical than their rivals but lacks in the customer service. It can be very challenging at times so reach out to a sales associate for assistance. I do like there's also ample parking and multiple entries to LHI as Nimitz Highway can be congested during peak hours so it's better to enter here from the back entrance. I recently came here to shop for refrigerators as they also carry a large selection. Luckily my BIL accompanied me and he's quite knowledgeable with the different features and various companies. There were some questions we had and unfortunately it wasn't easy to flag down an associate. We did come across several not to far away but they were either huddled up socializing or not available as this guy was busy with his cellphone. Although LHI had a model that I was interested in as well as less expensive for an identical model, i ended up selecting a refrigerator with their main competitor. It doesn't hurt to do due diligence. LHI is a great option for those who are knowledgeable in this field and don't need much service. But for your everyday average Joe, customer service could be better here to address questions and concerns to home improvement.