Strong stuff... When you get crafty many times I head to the hardware store as what I call beginner tools aren't just enough like I have my Dremel to drill, PVC pipes to make a photo backdrop, chains for a makeshift lock as being creative not only does saves you money but solves issues in the simplest ways that works. Today it was a simple just some acetone as I wanted to wipe off paint and the basic store bought stuff just won't do it and as small as this shop seems to be they do have it all and was very easy to find than the larger ones as it literally took me a minute to find it and a minute to reach to the register without a wait and was on my way faster than taking the needed pics to show off this great Kailua location. If needed staff is very easy to find here but as I knew exactly what I wanted it was okay and parking in the back is spacious with short walks to the automatic doors is just nice to have a quick spot to find exactly what you need without being lost as I finished my project so easily. Thank you! read more

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My favorite local Hardware Store where "Customer First" is more than their saying! It's in their doing! Customer Service is their passion! I always feel at home as I roam the aisles. There is always a customer service Rep nearby to assist if you end up wandering the aisles with a bewildered look on your face. lol! Honestly the Reps here are really friendly and always at the ready to assist in your honey due list or with answers for those projects that need a little more planning. Five Star Employees here with a great selection and reasonable prices. Military discount for all my fellow Veterans out there too! read more

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Huge store with everything you might need. Quick customer service. I was only having keys made but enjoyed browsing the store during my short wait. read more

Good to have a hardware store in Kailua better than having to go to Honolulu to pickup hardware supplies in the middle of a project on the windward side! They really have almost everything needed for any home project from paint to house cleaning need. Sometimes it hard to get help with questions but once you get someone they are helpful. Lots of parking so easy in and out read more

Not to feed any stereotypes but I want to start out by stating I am a woman without much experience in fixing or building things. On top of that, English is not my first language which makes communication about repairs and maintenance stuff particularly difficult. I came here to get a spigot extender but didn't really know what the word was in English. I described what I needed in many words and gestures to the nice and patient employee and he immediately guided me to the correct aisle. We had a friendly conversation and I was grateful that someone actually cared to get this right for me. On a different occasion, I purchased a wrong-sized item for my husband and the return was quick, no questions asked. Thank you! Hardware Hawaii also has some good prices in their garden department. I have come across several sweet deals for herbs like thyme, cilantro, and parsley. Sometimes their herbs look a little outgrown or tired but nothing a green thumb can't fix for the bargain you get. Glad to have this store in Kailua. read more

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We usually only need little repair and maintenance items -but the personnel here are always helpful and polite, willing to answer all our questions. . It's great to have a well-stocked hardware store nearby so we don't have to drive to Honolulu to get things we need. On today's visit Craig helped us find a garden item that will last longer than the one we were replacing. Great service. Free parking at both entrances. read more

It was my first time here since I was in the area for work and needed to grab a few things before. The store was very organized and even when I couldn't find something on my own the staff was very attentive and helpful! Even the customers shopping in the store were helping me too when I couldn't decide on what to get for my bathroom. Everyone was so nice and helpful it makes me want to go back for all of my home renovation needs instead of the stores closer to home. It was a quick, friendly, and not stressful shopping experience. They have very good prices too! read more

When on the island I always find an excuse to stop in for something. Great service and interesting selections.

Awesome spot in Kailua to grab supplies. Filled up my propane and the staff was very helpful with my questions.

Lumberyard parking and traffic are a nightmare. Staff rude and unhelpful. Not likely to shop here again.

Helpful. They know where everything is and what they don't have. However variety not as expensive as the big box stores.

Great customer service! Personnel are pleasant and exceed a customer expectations. There are some Big box hardware stores that workers treat customers like good neighbors. read more

I love this store! They have everything I need at good prices. Lots of friendly employees to help too.

Love the service at this place. Been there before had good service then. The guy that help me can't remember his name (see pic) was super helpful .Went there to look for a certain type of screw to fix my wife's transporter. Took a few minutes but I got what I needed. Bought a few extra just in case. Stay safe read more

Hardware Hawaii - Looming at lumber area - Building Supplies Near Me - Kailua, Hawaii

Hardware Hawaii is the best store of its kind on island. In addition to having a good selection of items, Hardware Hawaii has outstanding customer service. I never have to search to find someone to help me, and those who assist are invariably competent and friendly. Three names that come to mind representing the best in customer support are Kevin, Travis, and Lee, but the entire Kailua store if filled with equally helpful employees who make any trip to Hardware Hawaii an enjoyable and productive experience. read more

Over multiple visits to this store, I really wish the experience didn't vary from either nice helpful employees to rude employees who cannot afford even a minute of being actually helpful and nice. If people take the time to support local, then be happy and actually helpful. Just because someone isn't spending big money each visit, doesn't mean you be like "ugh, that's it? You bothering me for this?". Or they act presumptuous trying to give an answer to simple Qs then end up being wrong and they pretend like they weren't wrong but the customers asked the wrong Qs. Change the behavior and tones a little bit please. Be happy when you working or stay home. It's ridiculous. read more

If only every business could have the customer service of Hardware Hawaii. Every.Single.Worker was so helpful. I kind of just want to come and hang out with the workers. If any workers read this, you guys wanna get lunch sometime? I'm serious. read more

Having Hardware Hawaii in Kailua is a lifesaver! It's wonderful being able to get everything I need for emergency repairs or DIY projects right here in K-town. It's only a 10 min. drive away from my house which is so convenient. Especially because I always seem to forget something vital that I need. I also truly appreciate how readily available and patient ALL the workers are when I need assistance. I especially love that they don't talk down to me or try to sell me things I don't need just because I'm a woman. The boys outside in the lumberyard are fantastic as well! I've been patronizing Hardware Hawaii for many years so it's nice to see the same faces throughout those years. It's a testament that Hardware Hawaii is a great place to work at! read more

They have Folex! Everyone is very helpful and you can find just about anything you need.

I was in Kailua running an errand and figured I would stop by to pick up a couple plumbing needs. It was my first time in the store. I've seen many commercials on TV and I guess it triggered something in my head. Immediately upon walking in I was greeted. I always appreciate that. I noticed there were many employees stocking and offering to help. Good service here. The store seems relatively clean. The shelves are full of hardware things. I had to ask for help finding some plumbing solder and they pointed me in the right direction. The prices are a little higher than some bigger store alternatives, but the convenience was nice. The selections of things I needed was good. Overall I would come back here and even consider driving out to Kailua if I couldn't find a part available closer to my home. read more

Mahalo Glen & Jerry for helping me today. Seeing my hand was injured just coming out of surgery, these men went above and beyond helping me disassemble my tree trimmer to adjust my chain and with their knowledge and expertise taught me about the tool I was using for yard cleaning! read more

My name is David, and I am with the Habilitat family. Habilitat is a non-profit long-term recovery community that has been saving lives for 52 years. Working with Rachel has been a wonderful experience for us. Over the years they have been generous supporters of our fundraising events and facility needs. Thank you, Rachel and Hardware Hawaii, for all you do to help us save lives and for making a difference for those in need. read more

Everyone is there for you. They help you and if they can't. They will find someone who can. Exceptional service people. I always go there first. read more

Nothing like finding what you need in one place for a diy room make over. Got all my supplies I needed with recommendation from staff. Will definitely return for future projects. read more

This place is all about customer service! Had a great time here trying to find all the things that I need for my next project. Super-friendly staff and cashiers makes this place my go-to home improvement location. read more

So convenient for hardware, building materials and gardening supplies in Kailua. The people who work their really care and will go the extra mile if you treat them with respect. read more

Buying lengths of wire at Hardware Hawaii is a total rip off. They charge $1.21 per foot but if you buy the entire roll it's only $.22 per foot. Charging a little more for a cut length is reasonable but $1.00 a foot more is ridiculous read more

This store is so frustrating. If you're in Kailua and don't want to drive, this is the only game in town. Service is bad. Prices are bad. They do have at least one product cheaper than Home Depot: 511 Aerosol Grout Sealer. $2-$3 cheaper than HD. BUT man the service sucks. Ask one person where the sealer is and he said talk to the pain dept. Talk to someone in Paint Dept and they said, aisle 18 or 20. Didn't see it. Walked back to paint dept and told them to walk me to it. Product was out of stock and was on an end cap. That's why I didn't see it. Hey guys next time maybe have it your policy to actually walk the customer to the project. There's so many workers here that shouldn't be a problem. Prices are crazy here. You can spend $17 for a tube of silicone caulking here. No joke. read more

Great hardware store in Kailua! The staff members are always so helpful and knowledgeable. They also answer their phones if you have any questions, unlike some other hardware stores on the island. read more

Excellent selection. Had exactly the bolt I needed. Fair prices. Lots of folks happy to help. Super friendly.

I've been frequenting Hardware Hawaii for the past two years. The problem-solving help I have received while shopping there has been envaluable. For example, I went their to buy a disposal. There was a selection from 1/3 horsepower on up. Lami, the guy who mans their plumbing department, not only recommended the 1/2 HP unit, he took one out of it box and showed me how to install it! God, I love this store. I get that warm fuzzy feeling when I walk in there. read more

Fantastic old-school hardware store with extensive lumber selection. Unlike most chain stores, this business stocks many items made in the USA... I've decided to abstain from purchasing any products or goods made in China so I deeply appreciated it when on a recent visit here, I found everything I needed with the added benefit that everything I bought was made locally or on the US mainland. Mahalo for reading my review. read more

The customer service is wonderful. All the employees were incredibly helpful and selection of hardware left many choices. I recommend you use this local Kailua store. Support this company because you will get more help than City Mill or Home Depot. read more

We are always in and out of this place. Staff is usually very friendly and helpful and location is convenient for us. Last time we went in the shelves were pretty well stocked considering covid. read more

This is a unique hardware store relative to the big box stores in town that have cut back on staffing. There's plenty of staff in the aisles, and I've always found them to be helpful in finding items or discussing home improvement projects & challenges. read more

cashier Maddie was disrespectful and rude to my husband and me. will not be returning here just based on her sheer lack of common curtesy. I would think twice about employing someone like her... not good for business. read more

I came in a little late in the day on a Saturday with a fairly big materials list for some lumber. After an initial miscommunication, my order was ready and perfect! I also got some gravel and pavers to help level the shed that I was building a base for. I've always loved the team at Hardware Hawaii and I have been going there since I moved here in 1997. Kudos to the outdoors team and the lumber team on staff 3 June 2023. I'll show you picture of the project once it's finished! Mahalo nui loa! read more

Perry from The plumbing section is Amazing he gave us detailed instructions on how to fix our running toilet. Took the parts home and did exactly what Perry said! Thank you , Perry you are a life saver!! read more

They don't have an idea about their discounts. It seems they work on the fly. I've been in several times and they keep changing. All I want is mostly the broken bags on the side. At one time the manager looked at me and increased the discount by 10%. Go figure? read more

Love this place! It's so convenient and have the best plant selection in their gardening area. I bought a small pot of strawberries to grow for $1.79. Can't beat that price! My strawberry plant is growing healthy !! read more