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    Honolulu Proper

    5.0 (1 review)
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    7 years ago

    Great service and products. These guys have helped me out on a number of occasions. The Grass hinges have so many features!

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    Hardware Hawaii - Sprinkler fix!

    Hardware Hawaii

    (146 reviews)

    $$

    Strong stuff... When…read moreyou get crafty many times I head to the hardware store as what I call beginner tools aren't just enough like I have my Dremel to drill, PVC pipes to make a photo backdrop, chains for a makeshift lock as being creative not only does saves you money but solves issues in the simplest ways that works. Today it was a simple just some acetone as I wanted to wipe off paint and the basic store bought stuff just won't do it and as small as this shop seems to be they do have it all and was very easy to find than the larger ones as it literally took me a minute to find it and a minute to reach to the register without a wait and was on my way faster than taking the needed pics to show off this great Kailua location. If needed staff is very easy to find here but as I knew exactly what I wanted it was okay and parking in the back is spacious with short walks to the automatic doors is just nice to have a quick spot to find exactly what you need without being lost as I finished my project so easily. Thank you!

    My favorite local Hardware Store where "Customer First" is more than their saying!…read more It's in their doing! Customer Service is their passion! I always feel at home as I roam the aisles. There is always a customer service Rep nearby to assist if you end up wandering the aisles with a bewildered look on your face. lol! Honestly the Reps here are really friendly and always at the ready to assist in your honey due list or with answers for those projects that need a little more planning. Five Star Employees here with a great selection and reasonable prices. Military discount for all my fellow Veterans out there too!

    Rui Construction Supply - Whole kitchen Reno

    Rui Construction Supply

    (18 reviews)

    Kalihi

    RUI has great prices and schedule installation within just a couple days. I've researched many…read morecabinet installers and RUI beat all of them with price installation times and customer service. Thank you Jennifer for saving me money by using the excess counter top on the other 2 cabinets. It saved me money by not having to buy butcher block. You really went above and beyond to make that happen. Installers were friendly, worked fast, and did a great job.

    Don't use their cabinets. Their cabinet hinges are of very poor quality and their after-sales…read moreservice is not good either. The hinges of their cabinets door often break easily. Most other companies will help you replace them for free, but I took them down to their store at 155 Sand Island Access Rd myself showed them those broken hinges. unbelievable they want me to pay for it for $6.50 each. for $26.00 for 4 hinges, they will lost 100 times more then that, because I won't recommend any of my friends and families member's to buy their cabinet in the future! 不要用他们的橱柜。他们的橱柜铰链质量很差,售后服务也不好。他们的橱柜门铰链经常容易坏。大多数其他公司会免费帮你更换,但我亲自把它们带到他们在 155 Sand Island Access Rd 的商店给他们看了那些坏了的铰链。难以置信他们要我支付每个 6.50 美元的费用。4 个铰链要 26.00 美元,他们会损失 100 倍,因为我以后不会推荐我的朋友和家人购买他们的橱柜了!

    Big Rock Fabricators - 9:28/22 Still located in Mapunapuna. Just downsized the office space.

    Big Rock Fabricators

    (10 reviews)

    $$$

    We ordered from Chelsea at Big Rock Fabrications and all seemed great. Then attempted delivery…read morebecame an issue. The delivery driver showed up unannounced and left with the delivery at hand. Chelsea, from Big Rock Fabrications assured us that they had not attempted delivery. Delivery was attempted, just as our cameras had recorded. A couple of weeks later, the same truck and Company arrived with our rock. Transport claimed it had not tried to deliver the first time, Big Rock Fabrications told us it had not attempted to deliver as well. The cameras don't lie. However, we were happy to have our rock at hand ,we had a project to get started and we were excited to get started turning our back yard into a piece of paradise on the mainland. Unfortunately, we realized that multiple pallets of rock had arrived cracked and unusable. Once we notified Chelsea at Big Rock Fabrications of the situation with the broken rock that is when the ghosting began. We would call and receive the standard, "we are working on it". Then the phone calls began to be ignored. No information, no call back and no guidance and even hang ups. Basically they were great until they weren't. It is a shame that a business treats their customers this way. We were very patient and dealt with the situation very professionally and with aloha. Our contractor called, the subcontractor called, the homeowners called, all to no avail. They even started to screen the calls. They went out of their way to ignore us. It would have been easier to let us know it could take a while and explain the process. Our family from Hawaii wanted to help us and speak to Big Rock Fabrications. They would assure them that they were looking into it and we should hear from them real soon. Fast forward... we still do not have our rock. We have an unfinished project. We were not ever offered a solution. This is a big lesson for us, the homeowner. We had not updated our home in thirty years. We should have checked the Better Business Bureau (BBB). Had we done so we would have learned that Big Rock Fabrications is not BBB Accredited. That is their choice , but a company that is BBB Accredited builds trust with their customers, advertises honestly, tells the truth, is transparent, honors their promises, are responsive, safeguards privacy, and embody integrity. Big Rock Fabrications did not embody any of these characteristics through our process with them. @HGTV, Renovation Aloha, kamohaiandtristyn, do you really want to advertise and support a company like this? Kamohai and Tristan, each of your homes is so graciously blessed and honored by your Kapuna. We have been so dishonored and mistreated by Big Rock Fabrications, absolutely no aloha spirit. We do not recommend Big Rock Fabrications because if you spend your hard earned money as we did, you will be disappointed. That little piece of Aloha we are yearning for in the mainland, is still not completed. Ultimately, Big rock Fabrications got paid and we did not receive our undamaged rock. The Spencer Ohana

    If you were to look up someone who embodies the meaning of aloha spirit you'd find Chelsea Kim…read more Chelsea Kim is the sales manager at Big Rock and she was AMAZING! We were greeted by Chelsea as soon as we walked through the gate. She was extremely helpful from start to finish and went above and beyond to make sure we were happy and satisfied. If you're looking to support a local business with great customer service and integrity then you should support Big Rock Fabrications!

    Honolulu Proper - buildingsupplies - Updated May 2026

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