I wanted to find a way to hang a shelf in a weird location in my house so I knew I had to find a Macgyver type thingy. I went to Lowes and had great help from some of the guys in red vests. They asked me about my project and then helped me find the right screws, shelves and brackets that could work for me. Great customer service. read more

The 2nd delivery w as excellent! Guillermo and Paulo showed up with our replacement refrigerator. These two are a well oiled machine. It was looking dicey to fit the fridge through the door so Guillermo took the door off it's hinges! While he was doing that, Paulo said "my man get um". Such confidence. read more

Good overall selection on fixer upper supplies but not so much in stock for the blinds I am looking for. Friendly Customer Service by "RED" who also guided me to where I needed to go in this vast layout of isles for miles it seems. A.I. helpful during self check out with Lowe's APP. 10% Military Discount also a plus. Glad to still have humans around to smile, ask questions with heart felt answers. I will be back but their competition is giving them a run for my money. Shopping the clearance items for my shelving project did give me a great value in cost savings today. I also appreciate the clean men's room, located at the front of the store, Isle 9 . A good overall visit, that I believe will be better next time. read more

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I'm honestly not sure what's going on with this store. Are they still operating normally in Hawaii? I called the store 6-7 times regarding a delivery and let the phone ring for 5-10 minutes each time between the associate line and delivery team with no answer. Earlier today the third-party delivery company called saying they were on the way, then texted that they had arrived. However, no one called to be buzzed up and no one called my phone again, so the delivery never actually happened. Now they saying no one was home, when I was home. I called the driver back 10 times and he never answered once, left VM..nothing While typing this review I made call number 8, and it rang for about 8 minutes before someone finally answered. She shared they have no way to communicate or get communication from J&S Express. Who did not answer any return calls. This store clearly needs better customer service coverage and apps, and coordination with their delivery partners. I'm not trying to complain for the sake of complaining, but this kind of breakdown shouldn't happen with something as basic as a delivery feom a national company. Now im being told the store canceled my order, these guys are a mess. I hope Lowe's management or corporate looks into improving the phone response and delivery communication at this location. read more

Do you use curbside pick up? For the convenience of not having to enter the store?Maybe so you're not tempted to buy more than you need? Mmhhmmmmm, me too! I placed an order for "small kine tingz" at Lowe's in Iwilei. Nothing major. Just a few packs of magnetic tape for a project I'm working on. It was a pretty decent price. I went to pick up at an off peak time since I know they can get pretty busy. I followed their procedure as stated on their app and the signage in the designated parking stalls. I waited... and waited... then, walked inside! Followed the in store procedures... and waited... and waited... TBH I could've just walked inside, grabbed what I needed, paid and left faster than utilizing the p/u feature. I don't think I'll be using it again for this location. A 30-35min wait is a long time for a pick up order. read more

Lowe's Home Improvement - Wait time screen - Hardware Stores Near Me - Honolulu, Hawaii

Thinking outside the box... As I was searching for a solution at work since our storage unit was missing a lock and after much searching and was just blown by the prices of the locks besides being limited availability for the type we were searching for which was easy to do so online not just for availability but types and price comparison as well. I decided to give Lowe's a visit and as I went to where the locks are was very disappointed that there wasn't anything that was worth investing in as I needed something just to simply secure, but as I was leaving noticed in the same aisle various chains...hmmm...with a minimum of a 12" I decided on a simple chain which was $1.28 per foot. With the help of a staff the chain was cut to size and at less than $2 I got it literally secured ;) Thank you! read more

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I still give this place 5 stars. We've been renovating an old 1950's house off and on since 2013 and Lowe's has consistently come thru for us. The latest solid they did us was when Best Buy (a-hem) sold us an oven on Black Friday and then delivered 2 broken ovens and I still had no oven from them by the first week of January, I said enough is enough, give me a refund and I'm going to get it from Lowe's. I had a working oven delivered the very next day from Lowe's! Their delivery team were professional and super careful. We have a lot of stairs and tight spaces in our tiny house and all was smooth. They even took our old oven down to the garage for free! I'm team Lowe's and will continue to be. read more

I needed a flagpole for a flag for an indoor event, found a flagpole, but it was too short and didn't come with a stand. I was trying to figure out a solution when Ceasar immediately came up with a creative idea to build a flagpole stand using PVC pipes and joints with all in white color at super reasonable value. Lowe's had all the materials, and Ceasar went above and beyond by helping put everything together on the spot. He truly made my day and turned a problem into a great experience. Thank you very much for your creativity, helpfulness, and outstanding hospitality. Mahalo Ceasar read more

Lowe's Home Improvement - Friendly and professional Ceasar - Hardware Stores Near Me - Honolulu, Hawaii

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- Poor customer service, unhelpful staff I only go to Lowe's when I absolutely have to, and experiences like today remind me why. Every time I ask for help, I'm told the associate for that department is on lunch, sick, or unavailable. There's rarely a smile, and even less effort. Today I asked for help locating a product. I could clearly see the item on the associate's handheld device, but he seemed unfamiliar with what I was even looking for. When I asked where it was located, he oddly said "Israel," which made no sense at all. He then said he was checking whether the product actually does what I said it cleans, instead of helping me find it. He eventually guessed it might be on Aisle 11. I went there myself and found it immediately. As I walked away, I saw him ask a coworker to help him look for the same item -- after I had already found it on my own. The associate's name was Marc. This wasn't helpful service, just wasted time. If Lowe's wants customers to keep coming back, basic product knowledge, accuracy, and a willingness to actually assist would go a long way. read more

Poor customer service. Slow service as well. I asked one associate a question and his answer is "I don't know". I'm supposed to get my items delivered, they didn't record it as delivered. Plus the delivery fee is $79. I will rather go to Home Depot. Don't go here at all. And they don't answer their phone read more

Pro check out has a salty, wahine with a bad attitude. Checking out in the Ewa end by the lumber (pro checkout) is slow and arduous because when this wahine is there sitting on her stool, taking her sweet time, talking story or on her phone scrolling with a customer, the line gets long and guys are getting impatient to get out of there. She knocked my purchases on the floor when she didn't like how I was complaining about her slow service. Anybody else have hard time dealing with this one? read more

Lowe's Home Improvement - Merchandise that she knocked to the floor. - Hardware Stores Near Me - Honolulu, Hawaii

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This review is for their in-store Kids Workshop. I made a reservation for the 10:00 am build. I didn't know where to go so I asked. They sent us to lumber. There was no one in lumber. Finally someone was like, oh it's at the front. I. WAS. JUST. THERE. The check in process took long because their system couldn't pull up who made a reservation and who didn't. On top of that, there was no area for the kids to build the project. They just handed us the kit and expected us to make it at home with our kids. Ummm... what if I don't have the right tools at home? Home Depot's Kids Workshop is 100% better. They are ready for you, they give you the space and tools to build. They have a paint section where you can paint and on top of that, they had a small play area set up for the kids! read more

***CONSUMERS BEWARE**** DO NOT PURCHASE ANY APPLIANCES FROM THIS STORE 01/21/25- Purchased a new washer & dryer with all the extras and delivery charges etc. Delivery date scheduled for 01/25/25 01/25/25- NO delivery. Called store and was told the deliveries were backed up. Rescheduled for soonest delivery on 02/08/25 02/08/25- NO delivery. Called store and was told the actual appliance we purchased has not arrived on island!!! Earliest delivery date is 02/14/25 anytime between 8am-8pm. 02/14/25- NO delivery. Hours have passed. Store calls to say they CAN'T FIND THE ITEM. Next delivery date is 03/05/25!! Let the sales associate know this is unacceptable. Asked to speak with a manger and was told they weren't available.The appliance was paid for on 01/21/25! The company sells items that aren't in their possession. The company promises a delivery date when there is NO ITEM TO DELIVER. Lost time, lost a day of work, lost respect for this company! 02/14/25- Went to Lowe's to obtain a complete refund. The clerk never once asked why or if there was a problem. That's because they do this to consumers all the time. They will gladly take your money for an item they don't even have, then string you along with lies. 02/14/25- Went to Ross Appliances today. We purchased a washer & dryer from them in the past that lasted over 5 years. It's refurbished, but it has a warranty and they actually have the item that they are selling us! They will deliver on Monday. Long story short, Lowe's does not own up to their name. They do not deliver a great customer experience. Management never called back to address this issue. read more

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We went to look at windows for a remodel . Dorota Turek helped us with answering questions , offering suggestions . Her vast experience with windows was so valuable . She got us sizes of windows , brands and we really appreciated it . read more

Absolute WORST CUSTOMER SERVICE ever. Don't answer the phone, don't reply to messages, don't correspond to emails. What would anyone shop there when Home Depot is right next store. Would give this business a ZERO if I could. read more

Thank goodness for the assistance received from the Lowe's corporate office Customer Service team. All was finally resolved on Xmas Eve by the 3rd party that was hired to handle the screw ups by the local Mint Trucking Company and their awful Mack or Mac scheduler/dispatcher here in Honolulu. The local operations in Honolulu get ZERO stars but the Lowe's corporate Customer Service Staff get FIVE STARS for stepping up and actually providing service. Thank you to them. read more

Arrogant customer service sales personnel alleged that operating instructions are not included with appliance units purchased. Sales person opted to argue with customer instead of resolving the problem (just provide us with the instruction manual). We had to physically visit the store three times in attempts to resolve install and operating instruction/warranty issues since calls to the store went unanswered by humans..will do our best to avoid lowes in the future. read more

If Lowe's corporate ever wonders why they're going out of business it's be because of your sorry CUSTOMER SERVICE! I ordered a dishwasher and specifically asked if the dishwasher was in-house because I did not want to wait two months for delivery. I was told by your rep that IT IS IN-HOUSE and all they had to do was contact the installer to pick it up. I call back four days later and was told it was being shipped because "Oh, we just tell people it's in house but really we have to order it." This is the second time I have ordered an appliance and canceled it! LOWES IS THE WORST COMPANY EVER! I WILL NEVER BUY FROM THIS STORE AGAIN! read more

They close off two aisles of the lumber dept. to restock lumber not like one item was out so they replenishing that one item they were were full on restocking this is like 2:15-till 3:45 when I left to go pick up what I needed at Home Depot Manager nowhere in site and they don't answer phone calls worst customer service . read more

I was in for a new make over so I decided to check out Home Depot and Lowe's. Lowe's is located in town 411 Pacific st . Lots of parking . Amazing selection and friendly staff. Not to mention GREAT price especially during this holidays. I'm so pleased with my sales man (Soma leio) that was helping me pick out the tile floors. He was kind, patience, very helpful and I have to say number 1 customer service. If I can give him 10 stars I would. He even answer his phone after hour every time I'm in need of help! One time I was there waiting for him in a corner because he was helping someone else . I seen him dashing from 1 customer to another non stop and so I decided to text him to help me when he's done. I have to admit he is hard working man.. My floor came out great ! People would compliment my floor . I'm so .. so happy how this came out. I cannot Thankyou enough "Soma ". read more

Lowe's Home Improvement - Hardware Stores Near Me - Honolulu, Hawaii

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Horrendous service. My mother went in to have a few keys copied. After handing him two keys to be copied, the attendant, Marc, returned only one key with its copy. When she inquired about the second key, he maintained that she had only handed him one key. He spoke to her in a patronizing fashion, as if she was crazy or confused. When she insisted that she had handed him a second key, he even offered to check security footage--naturally, there wasn't any for that part of the store. He continued to gaslight her into thinking that she only gave him one key. Eventually, my mother found the second key at his work station, set down on a shelf on the attendant's side of the kiosk, not the customer side. It was easily identified because she had marked all of the keys uniformly before bringing them in. Even after being confronted with the truth, Marc refused to apologize or take responsibility for his oversight. The customer service desk did little but pay lip service. Had my mother actually been someone easily confused, she might've walked away thinking that she had made a mistake, when it was actually Marc's fault. It is ridiculous that Lowe's would employ someone so disrespectful and unapologetic. read more

The Lowe's garden section is UNREAL All of the plants you could want- perfect for starting my vegetable garden. I bought zucchini, cilantro, mint, Okinawa sweet potato, arugula, and pepper plants. An amazing sale section too- I got a Nepenthes (carnivorous pitcher plant) for less than $5. All the staff was extremely helpful too- kind and willing to help me find what I'm looking for. Shoutout to Ernie at checkout- he was extremely helpful and nice! read more

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I've shopped at Lowe's for many years, spending thousands of dollars on appliances, building supplies, et al. However, that may change based upon my last two experiences with mail order. I will limit this review to my last order ... On March 1 (Saturday evening), I placed an order for two Moen towel bars and two Moen hooks as my existing units were corroded from the salt air endemic with living 200 yards from the ocean. Surprisingly, I received a text stating that my order would be arriving on March 2 (Sunday). Sounds great, except I used my work address and my building is closed on the weekend. I figured I'd get text later stating that my order couldn't be delivered. I was surprised to receive a text stating that my order had been delivered. What? Where? I asked a friend who has a store across the street from my office to check the front and side doors. Nothing. I then noticed that the delivery person took a picture of my order. I could not figure out where this was; there were four boxes sitting on carpet outside a door. I asked my friend and she said "That's my building!" I asked her to check with her building's security ... Sure enough, they let a delivery person into the building. She found my order sitting on the 7th floor. How did the delivery person mix up "45 N King St, 7th floor" with "60 N Nimitz Hwy, 7th floor"? It's unfathomable. Lowe's sent a text asking for feedback. The limitations of their system prevented me from being as detailed as I would have liked but I tried to get my point across. Did I receive a reply or acknowledgement from them? No, I did not! My question is: Who is Lowe's using for delivery? Alas, I didn't save the text or the picture ... read more

Sunny. A cashier young man named Sunny who works in the garden center. I've had three encounters with him. Literally the worst experience I've ever imagined. I'm not making this up. The first time no words from him. No hello. goodbye. Kiss my butt. Nothing. I tried to talk and he only uttered a single word. The second time the same experience. The third time which was yesterday I went there. And I tested it. He scanned my items without uttering a word. He literally pulled his phone out and started watching a YouTube video while I was inserting my credit card. He did not even make eye contact with me. He handed me with the receipt and sat down. Literally this is play-by-play how it went. Please coach this person or get him out of there. It's absolutely insane. I went to Home Depot the same day and they were having an afternoon team meeting. I walked around the area. They're having it on the floor. They spoke about improving their email surveys as they were high but they could be even better. They talked to a customer service. I don't think Lowes even has a leader. They certainly don't have cashiers with competence. This kid has long brown hair. Emo. You recognize them. Anyone else has this experience? read more

Terrible customer service at the self check out. Sales associate was impatiently rude and "fighting mode" with customer. The night shift supervisor was as terrible. They are in cahoots so nothing will change in this store. I found myself justifying why I deserve basic service. Horrible shopping experience. Go to Home Depot next to it. read more

We ordered a stove from them about a year ago. An attempted delivery was turned around by the delivery team because they found the appliance damaged. After a few months of delay, and many unreturned messages left for the responsible manager, they cancelled the order. Not only that, they charged me for the delivery! If you can walk out of the shop with the product you need in hand, fine, but avoid ordering anything from Lowe's that requires delivery. read more

Tanya in the appliances dept was so awesome!!! I love her impeccable customer service. I swear, if I need another appliance, I will make sure I'd have her help me. Yvonne in the customer service department was great, too. The extra efforts given is appreciated. The manager Derrick was awesome, too. Resolving our issue with professional understanding. If there's such category. I appreciate all of the Lowe's team. Keep up the quality service!!! read more

The people are great, but they are slowly being replaced with self serve. I placed an order for $438.00 but was unable to pick it up. They don't send a QR code. I was unable to get the Lowes APP updated while at the counter or for 30 minutes in the parking lot. The people have helped me in the past but the system is not setup for that. It does not work. I refuse to self scan my items anywhere. I don't want the liability. If they miss scanning an item, no big deal. If I miss a scan, that is shoplifting. I went to Amazon and the Items I wanted will be at my house in two days. I am having my screened in porch enclosed with a sliding door and with 6 windows. I had them in my Lowes cart and the cost is $8379.00 plus $79 delivery. I looked online and found better windows and door for $8269 delivered to my house. read more

I am shocked at my experience with this location. We spend so much money here purchasing appliances and the last experience I had we went to go pick up one of two stoves that we purchased. When we arrived the stove was on a lift to safely, put it into our truck, but when the associate tried to move it to our truck, the machine died so he then asked us to move the truck towards the machine which we did, but the machine wasn't lifted high enough for it to be even with the back of the truck bed the associate still tried to lift it onto the truck struggling so my boyfriend and cousin who are kind enough, tried to help move it to avoid breaking the stove and or damaging our truck. When my boyfriend went to help he sliced his finger really bad this wouldn't have happened if the machine was charged and able to rise up to the correct height of my truck bed. I reached out two times to customer service and no one has contacted me back the first time they didn't even push my ticket to the correct department. They just closed it out if I didn't contact them again it would've just sat there unseen as of today I am still waiting for some sort of response from them. read more

I would give negative 5 star. My heater broke, I went there 4 times, still not being helped. 1. I went to Lowes Honolulu, told them I will buy the heater, but need installation, people, how many of you can install heater yourself? This guy tried to sell me their Credit card, which I understand, I help him to finish my credit card application, but he only give me the heater, a installation kit, and said the plumber will call me. 2. I waited two days, no shower, went to the store, told them no body called me. The customer service girl told me, "oh, he only sold you the installation kit, you need to buy deliver service", I paid, two days later, truck came and dropped the heater, "we don't install", just drop it off. 3. I went to the store again, customer service told me, since this is already delivered, can't install. If you know installation is not delivery, why don't someone tell me, I will pay it with the heater. The lady there yelled at me, "we are not the expert!" In Summary, terrible customer service, misleading information, people, avoid Lowes. read more

I had to go to Lowes since they had a machine I wanted and they are the only ones carrying this brand in hawaii. When I walked in and found the item I was looking for, it was locked in one of the cages. Just then one of the workers was passing the aisle in a forklift and I asked how I could get help. To my surprise, Glenn who works in Garden stopped the lift and got out to explain the features of the tool. He was friendly, humorous and super helpful. This was definitely a good visit and I ended up getting what I wanted and even with a discount for opening a Lowes charge account. read more

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Their next day delivery service only delivered 1 out of 8 items. Opened a case with customer service online. They said store would call, but got no call. Tried calling then myself, and like others, constant ringing, no answer. I finally get through to them late at night and they hang up on me. If the other guys had the product I would be there. But for anything else home improvement from now on it wont be from Lowes. This is ridiculous that I have to chase down my product because of their mistake. Can't even request a refund until it get escalated with store, wait 24, then now has to get escalated again, well see after the next 24 hours. read more

usually when i go to lowe's, the customer service is pretty mid and no one really checks in on me. today, when i came in looking for kobalt tool carts, my bf and i asked for help from an older lady, but she just looked at us for a moment, bewildered. and proceeded to say that that's not her department and that she will call another associate over to help us. that's fine. but help did not come, so after a while we just went to find someone else. luckily, a young lady named kehau came over to help us grab a lift to grab the item we requested. she was really sweet and super helpful and had amazing customer service. thank u kehau! read more

Absolutely the worst customer service anyone can imagine. The delivery service is third party people who don't speak English very well. Also, the delivery people said they wouldn't install the ice maker cause we have a copper line. Don't you think the sales department should know this and pass it on. This company needs to get it together! read more

I would rate it zero stars if I could by far the WORST customer service I've had to deal with in my life nothing but scams I got a fridge delivered through Lowe's on dec 7th it stopped working completely Jan 28th scheduled repair through Frigidaire because apparently your 3 year warranty only counts the last two years the first year it's up to the manufacturer to help you they were supposed to come feb 3rd no response I left a message no response oh and did I mention the amount of $$ in food I e had to throw away again the fridge just completely stopped cooling I will neverrrrrrrrrrr in my life buy anything else from Lowe's or Frigidaire $1,000 down the drain. read more

The sales person in the appliance department was very attentive, but after purchasing the refrigerator we have been struggling to get anyone to help us address an issue. I called the number on the appliance salesman's business card multiple times. Each time the phone rings for over twenty minutes. After three tries I finally spoke to someone who told me it wasn't the appliance department's problem. My call was transferred to another department that didn't answer after another fifteen minutes of ringing. After nearly two hours of trying, I am no closer to resolving the issue. read more

BUYER BEWARE!! I can't complain about customer service because Julian went above and beyond numerous times for us..however id steer clear of appliance install. The derelict they sent out to install our dishwasher ran a screw up through my wife's counter top..to make matters worse they sent the same one out to investigate. Of course if he didnt bring it to our attention when he done it..hes sure as hell ain't going to admit it, he reported he thought it was like that..nevermind we just bought the house and had a home inspection done..also the other one wasnt mounted so said derelict did run the screw through the counter top. Now we have a counter top bucked and cracked that Lowes will not stand behind a consumer to make right. Lowes you may not ever see this and from what I can tell you really dont care...im a pro member, I buy alot of materials etc from you, well ive bought, but this has ruined any business I want to do with you..if I can't trust you then I dont need you..just anyone reading this dont even give em a chance to cause damage because you will be left lo9king like the one who did it. read more

Lowe's have the worst delivery service. I bought some appliances back in December and delivery date been changed for few times. I received a delivery schedule at around 4:45pm for tomorrow. Delivery time window is 7pm -11pm.. I am trying to change the delivery hours, but when I call the number. The message said office closed. I call the store and the lady said she can't do anything with scheduling. Not too sure how Lowe's manage its business but is very stupid. Don't recommend anyone buy things from Lowe's. Horrible service. read more

We ordered a refrigerator from Lowe's. We will never again buy appliances there. We had delivery issues. Lowe's Honolulu does not answer their phone calls. We had to call Waipahu, and received a national phone number to call. They are on the East Coast and you can't reach them easily. When you do, you are on hold. Literally hours. The 3rd party delivery vendor arrived, but didn't have a connection part to our water supply. We had to reschedule, with our new refrigerator sitting in the living room. We had to buy the part ourselves, then deal with hours again on hold to get a new delivery date. Never again! read more

Set out this evening to purchase a new refrigerator. As Lowes is closest to me that's where I WENT. Looked through the displays and found the one I wanted and as I was checking dimensions I see that delivery was available as soon as the 25th, today is the 22nd. I didn't need delivery and expected to pick what I wanted, pay, load in my truck and head home. When I asked the employee about the sign I was told that they basically keep nothing in the store and once purchased it would be delivered from a warehouse and that they only charge an extra 79 dollars for delivery. Maybe I'm behind times but when did it make sense to pay over 2000 dollars for an appliance in the first place and then have to pay someone else to actually have it delivered from somewhere else. Maybe this wouldn't bother me so much if this was knowledge that was made available when a customer comes in. I've never been a fan of Lowes for many reasons. Master plumbers working in lumber when the plumbing guy worked construction for 30 years. Every store, same story. People are no help because they are put in departments they know nothing about. Rude employees, ridiculous prices and the worst lumber in the world. Rant over. After this experience I'll never step foot in a Lowes again. Luckily I found a local appliance supplier with 3 times the selection, everything in stock, much better prices and are a pleasure to talk to. Will be there first thing tomorrow to pick up my new fridge. read more