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City Dogs

2.9 (72 reviews)
Open 7:00 am - 9:00 pm

Services - City Dogs

Private dog training

Bath and groom only

Pet boarding

City Dogs Photos

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3 tiny dogs who love City Dogs H Street

My 3 dogs just stayed at City Dogs H Street for a week. My trio tends to stick together annd they also got nail trims while there, but even so, they had a great time. My dogs were still trying to play with the employees when we were leaving and they were so tired when they got home. The H Street team is always so nice to me and my dogs. I have also used them for daycare and boarding over big holidays for the past 3 years - they worked with me last Christmas Eve so I could drop off a bit before their drop off window in order to catch my flight, which was really nice. Highly recommend them for daycare and boarding (and stress free nail trims).

Sliced bloody ear with straight edge where flap had been round. Dried blood on surrounding fur.

TL:DR: Come here to pay $135 for poor grooming, an injured pup, and piss poor customer service. When I arrived to pick up my maltipoo, (several hours after she was supposed to be ready), the groomer wanted to talk to me. I was told that her ear had been scraped because she "had matted fur." In reality, the groomer had accidentally cut the very tip of one of my pup's ear flaps off! My dog bled profusely and still had dried blood all over her. The groomer even had my dog's blood smeared on her cheek! When taking my dog out of the crate she was in, the groomer said "Oh, good, she finally stopped bleeding." UM, WHAT?? What's worse, they waited to call me despite the fact that my dog was bleeding all over the grooming table. I should have been notified immediately! When I got home and checked my pup out fully, I saw that she had not been "scraped" but her skin cut with scissors, and that she had other cuts & scrapes all over her body. Not only that, she still had tangles in her fur and her cut was uneven and choppy. I took her to the vet immediately and she was given antibiotics and a cone. They said they obviously couldn't do stitches because they didn't have the missing flesh. It was the tip of her ear flap, so this made sense. Though, I might have seen it on the grooming table if I'd known to look down, because the groomer hadn't even cleared the fur and utensils from cutting however many dogs. This also made me question their sanitary practices, as I had never before seen a groomer place a dog on a table that had sharp instruments and fur from another dog on it. Next day, my pup was in pain, so I had to take her back the vet for medication. The groomer reached out and said to send an invoice for the vet. She was very apologetic about the whole thing. The store's management? Not so much. Not once did the grooming manager call me to apologize or check in on my pup despite that the groomer had reported the incident when it happened. It was only after I emailed the vet bill two weeks later and asked for a refund that they deigned to call me back some days later and said "hope she's doing ok". That was it. Still no apology for injuring her. I had to call and email them multiple times about a refund of the $135 I paid them to maim my dog. Eventually the manager finally got back to me to say, no refund cause we might have cut her up, but she "still got groomed." A+ customer service. I initially refrained from making a big deal out of everything because the groomer was a nice woman, albeit clearly undertrained. By her response, I thought the store took this incident seriously and would take the necessary steps to make sure her skills are improved before she grooms other dogs unsupervised. Because she was so nice and proactive, I thought this whole thing would be resolved easily. It was not. Once the manager, Joe, finally lowered himself to call me on the phone (3 weeks after the incident and after 3 emails), he turned to lying. According to him, my pup got scraped and cut because she was "just so extremely matted." Nice try, Joe. Turning to the CYA tactic. If that were true, your own policy/waiver says that extremely matted dogs will be shaved. She was not shaved, so she cannot have been severely matted. Either that, or you admittedly did not provide the professional grooming services you promise. It was also just a lie - my pup was not severely matted and did not need to be shaved. He said that my pup's anus was cut because it was just severely matted. Lie again. She had recently had a sanitary trim that was so short, we were calling her "baboon butt". She did not have any mats on or near her anus. He said I admitted my dog was extremely matted and said she still had mats after the service. No, Joe, lie again. I never said my dog was extremely matted. Indeed, the remaining tangles still visible in the photo are minor. And she had others on her body, but they did not go to to the skin and could easily have been cut off. In a proper grooming service, particularly one costing $135, those tangles should have been removed. He also said that no part of her ear was cut off, it was just a regular cut. I asked if he was unable to see the straight edge of her ear where it was supposed to be round. He said "tell your vet to give me a report saying flesh was cut off." I said, "okay, will you give the refund then?" He said "NO." So, even if my dog was maimed by them, they wouldn't care to give a refund. Because they don't care at all. Not about my dog, and they won't care about yours either. But they care a lot about the money (for me, it's the principle). Before I moved to DC, Echo's groomers always commented on how calm she was, how good she was. The different groomer's at the salon would tell me to make sure to book with them, specifically, because they wanted to be the one to service Echo. They always called her a sweetheart. If you care about your sweethearts, don't take them to City Dogs.

I want to preface that I've had my dog boarded here twice. First time, she was fine. Not pleased about being away from me, but that's about it. Second time? It was for a shorter period than the first, a couple nights and three days compared to four nights and five days, and somehow she came back dirty and with (most likely) fleas. I can't 100% confirm at this time they were fleas, since I've never dealt with them myself, but when I gave my dog a bath at home there small black bugs falling off her. Not just a few either, at least 10 were in the water by the time I was done. There were black flecks that resembled flea dirt mixed with the dirt on her, which I think is a sign they were indeed fleas, but again I'm not an expert. I am furious that she somehow returned in such bad condition this time, and also baffled. How is this a problem now and not before? I can forgive some dirt alone, dogs will be dogs, my dog isn't a particular exception, but bugs? My dog is only 7ish pounds for reference, and on the nervous side. Note, she is not aggressive, just shy and not very willing with strangers. She is by no means a trouble maker, which I wanted to include for any plausible misconceptions/clarity. I've posted pictures of the bugs floating in the water. They aren't the clearest, unfortunately, but they are most definitely there.

Cut into her skin, so bad it caused a hematoma

Updating this because I found the owners number and he was rather callous- asked a ton of questions about what the vet said trying to "reason with me", wouldn't just outright apologize and say he would take care of it. I had to send him the vets diagnosis before he would even consider a refund. It's been several days and my dog is still trembling and the wound keeps opening up bleeding. I can't believe such despicable people exist in this world - you clearly don't care about pets why are you even running this business

This has to be the worst grooming job on my dog I've ever seen. The haircut is completely uneven. I asked for his undercoat to be untouched but it's been buzzed off. The haircut length I requested was an inch, this is much shorter. He is bleeding and has abrasions in his leg. They didn't clean his eye duct. Don't bother taking your dog here

Grooming souvenir? Ouch!

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1 year ago

Betty always looks great after a trip to City Dogs!! As a doodle, her "haircut" is important and she always gets a nice, even trim.

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Dave L.

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5 years ago

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4 years ago

The staff are very kind and it's easy to drop my pup off to have her nails clipped, a bath, and anal gland expression.

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4 years ago

Great staff. Impeccable service. Grooming a little lengthy but the end result is worth it.

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9 years ago

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Dave L.

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5 years ago

Our dogs love going here for day care and boarding. We trust them with our pups. Dogs come home happy and tired!

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8 years ago

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Page 1 of 2

Ask the Community - City Dogs

I applied and filled out information about my dog about a month ago and haven't gotten any word about bringing him in. I heard the first day is free, but can someone clarify this?

Hi Jennie, After you fill out the new client form, you should have gotten an automated response that tells you next steps - contact us to schedule the evaluation daycare day,… Read more

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Review Highlights - City Dogs

He is a long-haired, petite dog that has bad separation anxiety.

Mentioned in 2 reviews

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Ridgeside K9

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Brandi & Perry were amazing! Highly recommend working with them…read more We adopted a one year old mixed breed, Tuck, a few months ago. He's very sweet but started to get rambunctious to the point that my remote work felt challenging. He also started jumping or freezing when he saw other dogs on walks, and he occasionally barked or growled and men. We weren't sure if it was the start of aggressive behavior or just the result of a shelter dog that hasn't been exposed. After doing our research, we decided to do the 3 week behavior modification board and train program. We were really impressed from beginning to end. They shared a ton of information upfront, walked us through their facility (we opted to drop him off) and sent pictures and updates every evening. It became clear right away that they both have a very deep understanding of dogs, as well as a real respect and love for them. Tuck loved them! The best part was the "transition" day when Perry brought Tuck back and spent the day teaching us everything they've worked on together. We are first time dog owners so generally going in pretty blind. Perry gave us a 101 on dogs and the importance of clear and consistent communication. He talked through all of the layers of training and how/why it is effective. We felt this part was SO helpful for us to understand how to be better owners. Then we walked Tuck around the neighborhood with Perry guiding us and then spent time addressing indoor behaviors too. He was flexible and stayed until we felt comfortable with everything. This is a long review so the TLDR: finding a trainer is a big decision and investment so we wanted to get it right. Brandi & Perry were really incredible and beyond our expectations!! Truly worth every penny! Tuck has been doing really great at home and outside since being home. I've been able to work full days with him holding "place" on his cot, which would have been unheard of before!

I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

Atlas Doghouse - Bentley and Boomer

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What a difference a day (with Atlas) makes! After just one visit with Thomas my puppy is remarkably…read morebetter behaved! I have a 8 month mini golden doodle. She's incredibly smart and before finding Atlas she was pretty well behaved but I had sort of hit a wall with her undesirable behavior (barking, separation anxiety, jumping up on people). I knew she needed better instruction than my partner and I were giving her, but knowing how social my dog is, a group puppy class didn't seem ideal. Luckily I met Atlas owner, Danny, and immediately I felt the right vibe. He seemed to have a training approach based in dog psychology, and I knew I was gonna have to think like my very intelligent dog if I was going to effectively communicate with her. I then met with Thomas (who I thoroughly enjoyed on a personal level too!) for only 2 hours and we went over a lot... all sorts of tips and tricks and it helped me to understand the overall philosophy of dog training. I was so busy going over every training mistake i had made, that I didn't even notice that Thomas was efficiently correcting her and my dog began to be on her best behavior... quietly cuddled next to me. Later on that night the change became more apparent when my partner was also like "um did you notice how obedient puppy is being?" We began joking that it's like we brought over a military school recruiter and now she's like "I'll be good! I'll be good!" We're not 100% sure which tip that Thomas gave us was so magical (but I suspect correcting the pack hierarchy was a major point) but it worked! Barking has turned into a low growl or nothing at all, she's stopped pestering us for fetch in favor of waiting for "play time", the results are kinda mind blowing! But the best part I never saw coming. Until seeing the after effects of Thomas I didn't realize how my stressed my puppy was. So now everyone in the house is happier! This is one of those business I love to support! Great people doing great work!

My dog seemed to enjoy going to Atlas, and I liked that they were open until 8:00 p.m. during the…read moreweek, but I stopped taking my dog to Atlas once they started overcharging me. Once I brought the issue to their attention, instead of correcting my account, they tried to assign blame on my card, even though they charged the very same card fourteen weekdays in a row after the alleged problem. In addition, I never received an explanation as to why some days I was charged more than others, for the very same service.  All in all, Atas Doghouse is a convenient, affordable option for doggy daycare, but you will want to be diligent about checking the charges to your credit card frequently.

Playful Pack

Playful Pack

(4 reviews)

H Street Corridor/Atlas District/Near Northeast

Thought I'd provide a warning for any owners of pets with notable health conditions, like my pom…read morewith severe tracheal collapse. I brought Oliver in today for an evaluation. He had never been to a daycare facility before, at least not since we adopted him. I had my doubts as to whether he would gel with the experience. He's very difficult with people he doesn't know, but generally does alright at dog parks and is fine with professionals like vets and groomers, so I figured with another set of professionals he may be alright after all. And to be completely fair, he WAS difficult. They told me had to be wrapped in a towel for anyone to approach him to remove his leash and took a couple hours to actually socialize with any dogs. This guy has to go in for grooms and vet tech appointments monthly where his leash has to come off and while I have no illusions about him being a difficult dog, he is, this is the first I've honestly ever heard that removing his leash was an issue at all. Considering what followed with his return, and that this is a thing that's never come up before, it's left me wondering how much of it was truly Oliver and how much of it was the staff. When he came back to me he was squirrelly and jumping around with a very thick gauge rope around his neck. As he has severe tracheal collapse, this is ABSOLUTELY unacceptable, as anything that pulls at his neck can exacerbate his condition, or worse, completely cave in his trachea, killing him. The staff member that brought him out admitted she was new here but said that nobody from the AM shift said anything about his severe tracheal collapse, nor was she aware of it being noted in his online profile (it's absolutely a thing I made a note of, along with his medicinal schedule to treat him for this disease). She informed me that he would not be a good fit for their facility. Fair enough. An evaluation is exactly that, and if he doesn't gel I'm not obligated to their services. If that's all it was, I wouldn't be here writing a review. Instead I wanted to offer a warning for any pet owners that may have a dog with severe medical issues or concerns to consider going elsewhere where staff may be more sensitive and attentive and not outright dangerously negligent. That he's not a good fit for Playful Pack, I say the feeling is mutual.

Love Playful pack! My puppy literally loves it there. Very clean and professional. Highly recommend!read more

City Dogs - pet_training - Updated May 2026

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