This review has been a long time coming (yes, that's a Taylor reference)...
TL;DR: They, literally, watched my dog decline (and die the next day) in front of their eyes DURING our appointment and said "you'll have to make another appointment."
So let's go back... We're new to the 'hood. We come in with our two fur babies for getting their shots updated. They actually muzzle Ozzie. Dear reader, he is 12 lbs and had 2 teeth. Even our cat just stands her ground and is all "yeah, ok." Big bark and, literally, no bite. He was terribly abused when we got him. And he's absolutely the sweetest thing. The one tech, literally, jumped up on the table to get away from him. And he didn't even approach her, he just barked. He's a traveler and we're movers. He's been to over 10 vets in different cities. This was the first time anyone had the audacity to muzzle him. There was no need. Huge red flag. (And has we tell this story to our neighbors, we hear "OMG, same thing here!" These are vets and techs who straight up do NOT like animals and do NOT know how to work with them.)
So despite that first drama and red flag, we go back. Eddie is 14.5 yrs old and suddenly can't really walk well. We make an appointment and take him in. DURING the appointment he goes from walking in the door to his back legs, literally, no longer working. He couldn't stand, move, or anything. We're in tears. The vet says "Well, that's not the reason you made the appointment, so you'll need to make a new appointment." Uh, no, this was the reason. There's something happening.
Welp, dear reader, he passed that weekend. We left this place and went immediately to VEG (the ER vet), who then sent us for an MRI in the middle of the night at a vet ER in Annapolis. The next morning, we got the call that a tumor was, very literally, breaking his back.
The vet here gave him gabapentin and kicked us out. WHILE SHE, LITERALLY, WATCHED HIM GO FROM WALKING TO NOT BEING ABLE TO MOVE HIS BACK LEGS.
What. The. Actual. Fuck. The people here do NOT care about your pets. Not in the slightest. They are rude. They are scared of the animals they claim to "treat." They are the worst.
I cannot comprehend how they have good reviews. And yet, everyone we talk to in the neighborhood relays stories like ours.
If you love your pet, do NOT take them here. Stay far far away. They are worthless and uncaring. Never in my life of 10+ different vets in different states have we ever encountered such "treatment." read more