I couldn't be more grateful for a business establishment and a vet like Dr. Dan Teich. Because of him, I have a whole new level of appreciation for vets and the entire profession. And for the first time, my dog wasn't hiding under a chair or trying to jump on my lap in fear of the vet. Instead, she was eye-level and nose to nose with him (please see my photo!).
Story: My sweet shih-poo, Lucy, woke up one Saturday morning with her eyes nearly shut. After no sign of improvement with allergy medicine, I wanted to make an appointment with Dr. Teich's vet office. It was a Saturday and unfortunately, I wasn't able to see him or get in touch with staff at the office due to a phone issue. I decided to take Lucy to the local animal hospital that evening. I'm so glad I did because she had a corneal ulcer, which was quite painful for her and very serious. When Dr. Teich was made aware of this, as well as the phone issue I had, he immediately sent me a sweet heartfelt email that same evening apologizing for the trouble I had in reaching his office and offered multiple times and dates Lucy could see him for a follow up. The sincere tone of his email was so rare for a business owner that you could instantly tell this man is very passionate about his job and the needs of his patients.
With conditions like Lucy's, follow ups within 48 hours are critical to ensure it's not getting worse as that could lead her to blindness. So we went to Dr. Teich, who upon meeting Lucy, instantly got on the floor to get acquainted with her. She warmed up right away! Once Dr. Teich saw Lucy was comfortable, he placed a special dye in her eye to help him examine the corneal ulcer under a special blue light. The hospital staff did this but I was never able to see the procedure as they had taken Lucy to the back without me. But Dr. Teich walked me through everything he was doing and I was able to watch him examine Lucy's injured eyes with the blue light. I can't tell you how much I really appreciated being part of this! Shockingly (and thankfully), her ulcer had already healed suggesting a sudden acute injury which are more likely to be healed quickly. Dr. Teich gave me great advice for continued at-home care and took his time in educating me more on Lucy's condition and ways to prevent it from happening again. Lucy walked out of that office with her tail wagging and a new pep in her step.
I honestly couldn't ever go to anyone else after meeting Dr. Teich. When it comes to the quality and delivery of care, strong business acumen, and customer service, he has set standards that are truly unparalleled and unmatched out there. I couldn't be more grateful for a vet like him! read more