They are very nice especially the doctors, they are very thorough and examining the pets and they take their time explaining the medical condition, options of treatment, and the cost of the treatment upfront so what I tell you is how much it's going to cost No hidden fees or surprises. read more

Union Veterinary Clinic - Veterinarians Near Me - Washington, DC, District of Columbia

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If you care at all about your animal DON'T bring them here!!! I thought that paying twice the amount as other places for my dogs neutering ($490 with microchip) would ensure a great experience, but sadly I was wrong. When I brought my dog home after his surgery, he was whining in pain the whole ride home. Once I got into the house, I realized they LEFT THE CATHETER IN his arm from the surgery. I called Union Vet Clinic and told them... to the response of "oh shit". They said I shouldn't take it out at home and that he should be brought back to the office. (Mind you I live in NW DC and it's over 30 minutes one way.) I check the time and ask if they will still be there in 30 mins which they said they would be. I arrived about 10 minutes before their 8pm closing time. The tech took my dog to remove the catheter, and I asked to speak to the Vet about what happened. I wanted to have my dog checked over once more by the Vet since the Tech's negligence caused me to have to come back. I also had some follow up questions about his medication and about some redness I observed on the area. Being a concerned first time pet mom, I wanted to be certain he was checked after being under anesthesia. On top of this, the front end staff was extremely rude and unprofessional. They told me that the Vet was on the phone and could not come down to assess my pets condition. (Outside due to Covid restrictions) They told me to leave and he would call in 20 minutes. I reminded them that the only reason I was there was due to their mistake, and that I wanted the Vet to look him over before I drove another 30 minutes home. The staff turned all the lights in the business off and locked the door. After calling multiple times and insisting that I speck with a Veterinarian one finally came outside around 8:15pm, (25 minutes after I arrived) I spoke with the Office Manager the next day who offered me a $75 credit "in case I should return for an appointment". NO THANK YOU! I wouldn't put my pet into harms way for $75. Couldn't be more disappointed - not only in the business and unnecessary money/time/energy spent that day, but in the LACK OF COMPASSION the staff at Union Veterinary Clinic had for me or my dog. #dobetter read more

Union Veterinary Clinic - Negligence - Veterinarians Near Me - Washington, DC, District of Columbia

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This is a review I need to start by saying that I am clearly a fool for going here for so long. It is not worth being loyal to this vet, as long-term customers are not a priority anyway. Most recently, my dog was sick and I tried to get a last minute appointment. I was told to call at 7 AM the next day to get a same-day appointment. I did. While on the phone the admin kept saying oops, no, it's ok, etc.. and sad I was good for a time. Then one last time she says, I am sorry, please hold. She gets back on the phone and says, yeah, the other person was scheduling at the same time, so you can't have the time I just told you was good. I can charge you an extra 30.00 to drop your dog off and we will fit him in. I declined and will find another vet (probably P St.). Moral: This place will nickel and dime you to death. This is not a unique situation. There are always upsells and recommendations for costly tests. This vet is more than most anyway, and you don't really get what you pay for. On another recent visit we were uphold a vaccine that had two shots. Both my dogs were so lethargic and out fo sorts for days after, we never went back for the second shot. A little research showed these two condo living city dogs were very unlikely to encounter the disease the vaccine was for anyway. There are other vets, including P St. Pet Practice (which I recently discovered) that are much more affordable and personable. In the case one Union Vet, beware of the image they are trying to portray. It will cost you and you will not get what you pay for. read more

It is so hard to find a vet you can trust which we all know. One of the biggest gripe everyone ALWAYS has with vets are their costs. No matter where you go, every single place is expensive! We know this! I truly don't think it's fair to expect anywhere in DC in general to be anything close to affordable BUT quality is the concern here. I have a six pound chiweenie mix who has been seen here multiple times and I have yet to have a bad experience. The staff is kind, they always answer my questions and they truly listen to me when I have concerns. I brought my dog in for a dental cleaning and his teeth look outstanding. I have called them who knows how many times with food questions, every time my dog pukes and so much more. They always work with you to get your dog seen ASAP if needed. I think they are great - yes spendy but overall great. read more

This business made an appointment two weeks out to bring my sick dog in. I wanted to know how much I would be charged and got so many strange responses then was told there are 5 different receptionists answering me. They then attacked my lack of proper "vocabulary" to describe his symptoms, and then canceled my appointment within one workday of the actual appointment for simply asking to know my charges previous to being charged. Now my dog will not get the help he needs. It just felt very strange to not be allowed to ask how much I'll be charged. Terrible customer service. I've never seen such unprofessional treatment and lack of care for a sick dog. read more

My cat is dying of cancer (but I'm in Florida due to covid-19) and I needed to speak with my vet. I've been trying to get a response all week and have not been able to get my vet on the phone. Finally this morning, after crying to the person who answered the phone - I was told a vet would call me back. I waited the whole day by the phone but missed the call by about 15 seconds. There was no call back number, and there is no voicemail system. Now, my cat will just have to suffer until Monday. I've already taken my cat to the emergency vet, and really just needed her primary care vet to give me advice on how to keep her comfortable as she dies. You pay a premium with this vet, I do not know where the money goes - the facilities are not very nice, their communication systems are non-existent, and unless it's 15 minutes after they open or 30 minutes before they close - they do not care about their patients. I was even in there one day to pick up medication a few minutes before they close and the person at the front desk complained to me because they had to answer calls coming in (but hinted that if the call had come in after closing they don't have to). As I've been calling vets in Florida to try to get her into be seen - even though they've never met me or my cat, they care more about me than Union Vet ever has or will. I had friends warn me to not go to this vet because of the poor service - I wish I listened. I went because the location so convenient. Please don't make the same mistake I made, it's worth it for your pets to take them to another vet farther away, that will give you the attention you need in an emergency. read more

I've been bringing my pets to UVC for almost ten years and have always had a great experience (even in the worst of times). The front staff/receptionists have always been welcoming, while wait times have been minimal. The service and care that the doctors and vet techs provide has always been top notch! read more

CAUTION: Union Veterinary Clinic is a FACTORY run by DRONES who treat our pets like widgets. Took my dog in for ear surgery (hematoma). He left with pneumonia. Returned him the next day and it turned into a train wreck. Try as I might to get a consult, I was denied. Phoned and left messages for a doc to return my call. Nothing happened for five days, and then no one - docs or staff - would take responsibility. There was a 36-hour period when I seriously thought my dog might die. Fortunately, he continues to recover, no thanks to UVC. Run, don't walk, from UVC! read more

Misdiagnosed my dog. Then when she was dying because of mis-diagnosis, told me a vet was not available to put her out of her misery because office was closing at 6pm. Incompetent, cruel, and absolutely shocking service. If I had chosen a competent vet clinic, my dog would still be alive. read more

I've been bringing my little fur-baby, Pippa, here for about two years. We always have a positive experience with the front desk staff, vets, and vet assistant. They even scheduled me in for a an appointment within a day of me calling and are open on Sunday morning! I have an especially anxious little baby who hates when new people touch her. So getting vaccinations and test run is extremely challenging for her. Nonetheless, the vet and his assistant were very calm, understanding of her anxiety, and very gentle with my little one. You can really tell that they care about the animals with the way they talk to them and try to calm their anxiety. read more

Union Veterinary Clinic - Veterinarians Near Me - Washington, DC, District of Columbia

I've been going to Union Vet for 13 years and I've always liked the veterinarians, but the reception staff is a mess. More than once they have made mistakes with appointment scheduling, and they argue with me about it and tell me that I said things in previous calls that I never said. It's frustrating because I do like the care that the doctors provide, but I may have to switch to Atlas because dealing with the staff at Union is too stressful. read more

Union Vet is the absolute best. They are consistently kind and patient with our nervous dog, Sebastian. We have seen every vet who works there and they are all amazing. Dr. Stenner in particular is great - she is reassuring, explained things carefully, and was amazing with our anxious dog who doesn't love tight spaces or strangers. I like her more than my own doctor! read more

This place was our go-to while we lived on The Hill around 2015. We moved away, came back...and the place went way downhill. Could never find test results - I had to bring them their own results and quote them from their own notes each time I visited. Chronically misdiagnosed my dog and ordered expensive tests through multiple visits over the same issue for several months. Drove my dog 30 miles away to another vet...and the problem was solved with a month's worth of antibiotics and vitamin C. This place is overwhelmed, understaffed and borderline dangerous to your pet. read more

We will never come back, really bad experience. Way overpriced and the way of upselling additional meds is just outrages. We're away overseas and came back after 4 years and we definitely regret to have done so, never again. read more

There is no other vet in DC I would trust to care for our dear, sweet, elderly basset house. We've gone to Union Vet Clinic for the last 7 years, since moving to DC. The entire staff is always so wonderful and Dr. Gross has been our trusted vet the entire time, but if ever Dr. Gross is out, we have always received wonderful care from the other Doctors on staff. I must say, sometimes it is very stressful coming in because of our dog's advanced age and not knowing what is wrong with her. But seeing the wonderful front desk staff at the clinic always makes it easier. Rebecca is always so helpful on the phone and Nesha is so sweet and always asks how our sweet girl is doing, even when I am just there solo to pick up medication. Bryce is so amazing and empathetic whenever we come in with an issue, I can tell he truly cares and he has also stayed late to help me pick up medicine. He constantly goes above and beyond to help us. And Christian the vet tech is always so tender with our sweet old girl! Union Vet Clinic is truly a family, they are incredibly skilled and compassionate and I'd recommend them to anyone he needs expert care for their furry best friends! read more

Union Vet is absolutely awful. I would recommend taking your pets anywhere other than to Union Veterinary Clinic. We have 3 pets -- 2 cats and 1 dog. We'd been customers at Union Vet for years, but it's taken a nosedive and they couldn't care less. The 5-star & 4-star reviews you see here are either years old, or written by the doting family members of current Union Vet employees. Don't be fooled. Upon meeting their terrible front desk staff, you'll immediately wonder if you made the right decision in booking your appointment at this place -- spoiler, yes, you did make the wrong decision. The front desk is rude, wait times are long (long!), parking is non-existant. All of that has actually always been the case, but their doctors used to make up for it. Once Dr. Kats left though, that also changed. Just yesterday morning Union Vet charged me a premium price for a urinalysis--nearly twice as much as other (better) clinics. Nearly 48 hours later, we have no results for our little puppy, and the front desk staff is telling us that the results were sent to the doctor and that we'll just have to wait for a call -- and that it will "probably be tomorrow." That's after they inspected a chipped tooth, confidently told us that it would require surgery, and referred us to offices wanting to charge upwards of $1200 for a tooth-pull. We visited 2 more vets, both laughed at their "expertise". Thank goodness we did, our little girl's tooth fell out just last week -- her mouth is doing great! No $1200 surgery, lol thanks for the advice, Union Vet. Long story short: spend your money elsewhere. These folks charge FAR more than their competitors, and they do not care about you. We've left forever. Our 3 pets are seeing other vets, in better, more comfortable facilities, for a fraction of the cost. I could not give this place a worse review. Please, do yourself a favor: Don't Go To Union Vet EDIT 7.26.2018: Just received a call from Union Vet's manager--note that this is 2 days after the original post, where it had already been close to 48 hours. Our dog has gone for over 3 days without a diagnosis from them, and on this call--instead of providing a diagnosis--they were combative, insisting that they did call (except they didn't have our phone number down correctly, despite us spending money there for years with multiple pets). Just go to Capitol Hill Animal Clinic .com. Don't deal with these clowns. They also delete negative reviews from their Facebook page. Laughable, if your pets lives weren't in their hands. read more

I switched to this vet for convenience, but really regretting it. The other day I had a "relief" vet and she was not only judgmental but she was not in the least bit warm to my dog. The price for some a osurina dose + exam was $213 and when I checked out they said the follow up (for the second dose) would be the same cost. I was shocked. Later someone called me to explain it was an error and would only be $25. So today I was shocked when they tried to charge me $50. It's a good thing I knew how much the dose was from my last appointment. Nonetheless the front desk staff I interacted with was so rude when I asked if there was a number or email for an office manager. I went as far as to say it had nothing to do with her but I've only had bad experiences there and would like to share. The front desk person gave me a strong eye roll which was completely unacceptable given I was neither rude or exercised. I will be going back to City paws where they are less expensive, very transparent about pricing and they all have nice dispositions. read more

I can't express how glad I am that I found this vet. I had a horrible experience at another clinic so it was so refreshing to go to a vet like Dr. Yimm who reassured me and was so thorough in his care of my cat, especially during COVID. Can't recommend this place enough! read more

The vet was very attentive despite not being in person. Gave some great recommendations for our pet.

Absolutely terrible!!!! My dog was a patient of union vet for two years .... never had an issue but... this time... on a pretty bad day for My pup she growled at th tech who sans any warning or prep growled tried to take her temp through where the sun doesn't shine... and then sheI'm sorry but I think many of us would grooowl if someone tried to take our temperature from spots sacred to to us without prep and if they caught us by surprise..... beyond disgusted at the lack of empathetic customer service or regard for pets and their owners. You can bet I moved her to a different vet for her check up... one that has patience for pets, understood my dog's needs... (for those of you cinsidering a vet .... run from Union Vet. Go instead to District Vet in Brookland) to ensure your pet gets the care they deserve. read more

We have been taking our dog for nearly one year (dog is less than one year old). She finally had a medical emergency that required immediate treatment and we were told there was no way to see her until the afternoon of the next day. We're seeking a new veterinarian in the area who is willing to see urgent patients quickly. I recommend you find a different veterinary clinic in the case that your pet has an urgent issue since Union Vet cannot be relied on. read more

I've taken my cat to Union for 5 years now and they have been great. She's been healthy through that time but definitely feel comfortable there and confident they would also be great in an emergency. All the staff is super friendly and there has never been a push for extra, unnecessary services. read more

Don't listen to the people that have rated this place 1 Star, you can see that they're idiots. This Vet is everything, I used to go to a corporate one, the difference is huge. You get a very human/animal treatment. Totally recommend! read more

Terrible. Please. These jokers wouldn't certify my dog as "safe" just because she growled a bit when someone put a thermometer in her backside. C'mon. The last thing I need to worry about going overseas is someone adding an unnecessary layer to the things I need to get done. There are plenty of professional vets who will take much better care and not be so sanctimonious about these small but important things. read more

After 25 minutes of waiting, and 17 years of patronage, we finally left with our two dogs in tow, forever. No one at the front desk informed us how long the vet would take or gave us any updates and everything looked utterly chaotic. And they had squeezed in nonemergency visits that pushed all of us back. This is becoming the norm here. We also learned that Dr. Kats was no longer working at the clinic - and she was hands down the reason to go. The current chaos of the clinic is not worth it - there are much better places now to take your dogs where your time is valued (we noticed only cat people were in the overflowing waiting room, perhaps they are willing to wait longer than dog people). read more

Greedy. Non-transparent & unprofessional. My dog was diagnosed with Heartworm, and they REFUSED to give me the test (Microflaria (MF) count) results. I actually paid for TWO Heartworm tests & they STILL wouldn't give me the results. I asked FIVE TIMES...They kept telling me I had to schedule another appointment to get the results. When I finally got angry with them, and told them I was changing vets, they sent me a scan of the results but DELIBERATELY blanked out the actual count data that I requested. Some vet clinics have a reputation for scamming people for Heartworm diagnoses. Union Vet Clinic appears to be one of them. Avoid them. Just Look at the Yelp data: Union Vet Clinic has consistency gone down in ratings over the last year. Too bad I can't leave zero stars. read more

I adopted a rescue and chose this as my vet because it was so close to my house. They also offer waive the initial $70 visit fee for rescues. Big mistake. The initial interaction was not great - the vet tech never introduced himself (I thought he was the vet I had an appt with until the actual vet arrived) and kept forgetting information (ie, he weighed my dog and then when inputting it in the computer said "what did he weigh again?" Luckily I had been paying attention.) When the vet arrived, her bedside manner was awful. She kept asking me how I could have let his ears get so infected - keep in mind I had owned this dog for less than 24 hours, which I tried to explain repeatedly. He had indeed been neglected by his former owners but they acted like I was the one doing the neglecting. They also insisted, based on my dog's eyes, that he was 10 or 11 and that I should get him on a senior dog diet bc he was unlikely to live longer than a year or so. I know that with a rescue dog the age is always up in the air, but having had senior dogs previously I knew this dog wasn't 11. I asked them to look at his (very healthy) teeth to get a better idea and they refused, saying they could tell from the eyes. (Spoiler alert - I later took him to a different, much better vet and without giving them any of this information asked how old they thought the dog was. After looking at everything - including his teeth - they concluded he was probably around 7, which is exactly what I thought.) They also told me he had a heart murmur, which is true. After I declined to see a cardiologist "just in case he needs heart surgery" (I was sure he did not and am right so far) they insisted he needed a variety of senior dog and cardiovascular tests. I didn't think he needed the full scan of senior dog tests but agreed because if something was wrong, I of course wanted to know - better to be on the safe side. His tests came back perfectly healthy though they still sent me a suggestion last week that I take him to their cardiologist just in case. They also took forever to give me his test results and when I called to get his record a few weeks later (to take him to another vet) they sent me the records for another dog. Side note - a few years ago my friend had to put her dog down and they ended up misplacing a portion of the dog's ashes. Like, they gave her what they said were the ashes and then called months later asking when she was going to get the rest of him . She warned me not to take my dog here but they're so close that I hoped it was a one off thing. Clearly it wasn't. I am giving them two stars because they give the "free" vet visit for rescue dogs, but just be prepared for them to tell you your new dog has a host of issues you need to pay for and act like you're a terrible pet owner. ETA: I just remembered that they said his ears were in such bad shape that he would need six months of follow up appointments and medicine to clear it. I put him on the meds they recommended and took him to a different vet for the follow up, about 3 weeks later. His ears were clear (lab tested and proved). I can't help but wonder if the results would have been the same at a follow up at Union. read more

I've had excellent visits with Dr. Motorola and Dr. Gross who have treated my dog as their own and highly recommend their veterinary care; however, I have had unpleasant experiences with their front desk in scheduling appointments and billing, particularly with Bryce. Be more customer friendly. read more

I don't usually post negative reviews but this place has unfortunately gone very downhill over the last few years. My cat went from being "one of the sweetest cats" a Doctor had ever met to being "aggressive and no longer welcome for drop offs" in a year period. Which is quite a turn around - and probably a lie since I have never even heard my cat growl. Mind you I felt pressured to come get her immediately even tho I was in the middle of a move simultaneously combined with the reality that my grandma was dying! Great empathy. I'm now facing another reality of a lost job and my dog recently got tapeworms. Now where I'm from this is generally a routine thing to do at the vet, but since my dog's vet is in KC he gets his annual there. Was willing to fax over his records and everything. Just wanted a diagnosis and the medicine and was even willing to pay the expense of that. Instead they insisted that he needed a full exam! Ridiculous. The only alternative provided (going to the low cost clinic) was not a real alternative for me (I do not have a vehicle). Imagine my surprise when I contact my friend who is married to a vet tech and she informs me that you can just buy dewormers at petsmart. Unbelievable. I get that we live in a very wealthy city and I am one of those wealthier people. But exploiting people for money because they love their pets is the worst kind of crime. I can only imagine what tests they would come up with that my dog needed before they could even give the medicine that you can buy at a grocery store. This is not responsible behavior. I read a lot of sentiments that are the same here - that this is a place that will just add up as many things as possible to stick you with and I kind of agree. In fact, with my cat, they were getting ready to do exploratory surgery on some sort of "bloating" she had before they amputated her tail (she was a stray I found on thanksgiving day). I told them that she was a stray that I had found in a trash can the night before and that I was willing to shell out the 800 bucks for amputation but not the extra 500 for some sort of exploratory surgery. They strongly advised against it, warned she could die. She didn't and even if she did at least I saved her one miserable night in a trash can where she got to cuddle with me. Avoid avoid avoid avoid. read more

I have had not one pleasant experience with this vet. Being an animal lover and a first-time dog owner, I am really concerned about my pet and making sure that he is okay. A few months ago, I took my puppy to get his last round of shots, they ended up talking me into getting the Lepto vaccine because we live in the city. The vet convinced me my puppy needed it because of all the rats and mice and saying my puppy would get this disease without this vaccine. I agreed to the vaccine because I thought it was needed and I certainly did not want my dog to get sick. This vaccine almost killed my dog!!! I should have done my research on the vaccine before, but I believed what the vet was saying and fell into the foolishness. After doing research, I realized this vaccine is known for killing my dogs breed because they are so little. You would think a vet should know this? Anyways, I get home and my puppy's face is completely swollen and he couldn't breathe. We rush back & he is given medication. My puppy is fine until later that night when he swells up and collapses to the floor! I had to rush around to the only open vet at midnight on a Wednesday spending $$$$, to only find out his reaction was due to his medication wearing off and he needed another dose. Again, lack of knowledge from the vet and another $400 down the drain. I called the next day to inform them on what had happened and I wanted to let them know so I could save any other dogs of the same breed from dying from this vaccine. Their response for not following up was "we get tons of papers transferred from other Vet ERs we can't get to every one of them", well that's very concerning that so many of your animals are getting rushed to the ER AND you don't care to follow up on your mistakes?! I had an appointment to get my puppy neutered here, mostly because every where else needed a consultation fee and this vet had all of my puppy's information so it was just easier. It was a 2- month wait & I was mislead because I thought this was an appointment specifically for my dog and especially because of the waitlist. When I dropped him off they said the procedure would happen in between appointments and they had no idea when my dog would be done. I had to uber there so it was not helpful not knowing a time frame this would take. And why was there a 2-month wait for my dog to be neutered in between appointments?? He is a small dog and it still was very expensive, costing over $400. If I could give you any advice & definitely save you lots of $$, DON'T GO HERE. All they want is your money, the staff does not care about your pets!!!!! read more

This place is a money pit and doesn't really care about the animals. My dog needed three shots the Vet recommended doing two and coming back in two weeks for the third. I did that but after the two weeks, he had to have an exam again ($$) even though he was seen two weeks prior. So needed up paying for the exam and the shot but wasn't told an exam was needed until it was time to pay. I only go there unfortunately because there isn't another in the area. read more

Do not waste your time here, go somewhere that cares about you as a customer and your pets health, and not just the money they can drain from you! I'm definitely happy to pay for quality service, but Union is far from it. They are extremely unreliable and unprofessional, and you can never get a person to answer the phone. They charge an exorbitant amount for everything they do, far beyond that of comparable (and better) vets in the area. Thanks to COVID, you obviously can't go into the exam room with your dog, which is to your detriment, as they regularly perform 'tests' and procedures that aren't necessary which they don't bother to request it permission for beforehand, and then bill you after. They refuse to dispense routine prescription refills without an 'up to date' exam, even though my dog just had a comprehensive exam three months prior, making it clear they just want to extort another excessive exam fee from you, and don't care about your dogs health or symptoms being alleviated quickly. They finally offer an app, until you download it, and find that they offer absolutely no digital services or conveniences, and all the app tells you is to call their front desk, who never answers the phone to begin with. Don't waste your time and frustration at the expense of your pets health and your wallet, there are so many better practices who employ reasonable and caring people! read more

This low rating is not due to the staff. They are fantastic people. I would give a four star for overall experience. The main reason for the rating being so low is cost. On top of a $90 exam fee (x-large dog), basic vaccinations were over $120. I really liked the team, but I now take my dog just outside of DC to a vet who is just as friendly and knowledgeable but at nearly one-third the price. One other complaint, my dog had a small polyp, which the vet said could only be biopsied if we performed surgery under anesthesia. She also suggested my three year old dog had cancer and once they did the surgery they could go on to do chemo and radiation. She suggested doing the surgery right away and while we were at it, a dental cleaning, since he'd already be under. Then she quoted me $1,200 - $1,500. I was terrified, and distraught, since I could not afford the surgery right away. The vet shrugged and said the only other option was wait and see. I took my dog to his new vet, who performed a needle biopsy (Union's vet told me they're totally ineffective, which my new vet explained, they can be, but her lab double tests two separate samples to be more accurate) and for the $40 exam fee and $40 dollar test, found out my dog was cancer free, just polypy. I understand that medical costs for both people and pets are up, but please don't try to scare me into expensive and unnecessary surgery when there's another option. Other than this negative sales tactic, the vet was kind. read more