He charged me less after discovering he counted clothing pieces wrong at drop off. Appreciate…read morehonest businesses.

Extremely disappointed in the customer service here. I spent quite a bit of time researching…read morecleaners with good reviews because I wanted to make sure my clothes would be properly cared for. Although it's a bit of a drive for me, I ultimately chose Cleaner Cleaners based on their reviews. My initial experience was great. Drop-off was smooth, and the customer service was pleasant. Unfortunately, after picking up my clothes and getting home, I realized that one of my pairs of slacks had been damaged. There were shiny marks imprinted all over the fabric that were not there when I dropped them off. I brought the pants back to show them and asked whether the marks could be removed. I was told they could not be fixed. At that point, I asked for a refund for the $10.50 cleaning service. The response I received was, "For what, cleaning them? We don't guarantee a result." I found that response incredibly disappointing. I was only asking for a refund of $10.50 for a service that resulted in my pants being permanently damaged, when realistically I would have expected a business to offer to compensate me for both the cleaning and the approximately $60 pair of pants they damaged. Instead, they refused the refund and offered no apology whatsoever. I was also sarcastically told to "call the pants manufacturer" because supposedly the fabric was the problem. If they believed the fabric could not safely withstand their cleaning process, I'm not sure why they proceeded with cleaning the pants in the first place. I also dropped off the exact same pair of pants in a different color, and those came back completely fine, so that explanation doesn't make much sense to me. Mistakes happen, and I would have been much more understanding if the situation had been handled with basic accountability and customer service. Instead, I left with damaged pants, no refund, no apology, and a dismissive attitude from the business. Overall, I absolutely do not recommend this establishment. My biggest issue isn't even that the pants were damaged -- it's how poorly the situation was handled afterward.

Quick and timely pick up and delivery by a La Jolla resident…read more Clothes arrive clean, and folded.

Hired them to wash my daughter's blanket while she's away at college. She had a mishap with her…read morewasher and needed it to be properly washed. They charged $40+ tip for pick up/ wash and return. Not a bad fee for the service. The service was good. Blanket was properly washed and dried. Only hiccup was my daughter lives in an apartment complex the person doing the pickup got lost. I understand how many apartment complexes can be confusing. The person picking up and delivering was super cranky which made it feel like she was doing us a favor for a task she was being paid to complete. Maybe she was having an off day. Would still recommend as service was completely to our satisfaction.

I brought in two relatively inexpensive loungewear outfits to be pressed. Seyed was friendly and…read moreprofessional. But the first thing I noticed was a sign in their front window indicating that they care about the community and the people in it by offering a service that I've shared a photo of in this review. Pressing my two outfits elevated them, and I really appreciate how much nicer they look. Weeks later, I brought Seyed a cherished stuffed toy that needed some "maintenance." He handled it with care and expertise, and I can't wait to regift the stuffed toy to my future grandchild. I highly recommend Melrose Cleaners for all of your garment needs.

BEWARE: This is not a dry cleaner, as advertised. I brought my wedding dress there to get some…read morelight dirtying of the train cleaned. They were supposed to have my dress done 9/4 but did not complete it until today - with my wedding this upcoming weekend. They wet washed a beautiful $6000 Alexandra Grecco gown, a buttery soft silk crepe. It now looks like it is tie-dyed with stains, only a few patches of the original ivory color showing through. It also feels like cardboard now, the buttery softness completely turned to starch. It is legitimately unwearable. I am at an absolute loss how absolutely idiotic it was to wet wash it when I asked specifically for dry cleaning. And it is clear with that material type and the gown type that you would not just throw it in the wash. We can tell it was wet washed because the hook is now rusted and the soft crepe feels starchy. And, the staining is all over the gown, even in the lining underneath. There are also at least 7 snags on the dress, and black marks all along the bottom. They tried to tell me that because the "dress is old" it should not have been cleaned. However, Alexandra Grecco did not even start making dresses until 2014, so its wild that they think this dress was an antique. Also - if you have reservations about its ability to be dry cleaned TELL THE CUSTOMER! Don't just ruin it!! I genuinely don't understand how they could mess this up that bad but DO NOT use them for anything, ESPECIALLY anything you care about or need dry cleaned. Then to keep the dress weeks after the original date it was supposed to be completed gave me NO TIME TO FIND A NEW DRESS. These people are terrible. Buyer beware.

I've been coming to this laundromat for a long time, but one of the biggest problems is the lack of…read moremanagement when it comes to the students from the high school next door. During school hours, groups of students regularly come into the laundromat, disturb customers, make people move, interrupt people while they're folding laundry, start arguments, and have even torn down signs. As regular customers, we've had to change what time we come just to avoid the crowds of students because it's become so disruptive. It shouldn't be necessary to plan your laundry around avoiding people who are bothering customers. The owner has been told about this repeatedly for months. Customers have even sent him videos showing students disrupting people while they're trying to fold their laundry, yet nothing has changed. He keeps saying he'll put up signs or address the problem, but after more than two months, there has been no action. The laundromat has both a front and a back entrance. The sign at the back is there to let customers know there's additional parking in the rear--it isn't an invitation for students to use the laundromat as a hangout during school hours. A few clearly posted signs about respecting customers or restricting non-customer loitering during school hours could help, but the owner has chosen not to take that step. It's disappointing because this could be a great laundromat, but customers deserve to feel comfortable and safe while doing something as simple as washing and folding their clothes. I hope the owner finally takes these concerns seriously and addresses the ongoing issue.

If you are coming here for a one time use, bring quarters. Their minimum machine price is $6.25,…read moreand their bill exchange only takes multiples of $5, meaning that if you have to use the exchanger, you will be left over with laundry tokens which will find its way into your cup holder or in your change jar, which is the equivalent to lost/ unused money. The facilities were clean, but there's no toilets available for the public, so I just went into one of the machines.

Been going here for years. I've never once had a problem…read more There's only been one woman I've come in contact with here and she's so sweet and positive. I enjoy our interaction. My clothes have always been done to perfection and quick as well. They always stick to their deadline. I haven't used the alteration services, but I for sure would if I needed anything done. The prices are fair too. I really have nothing bad to say.

Friendly people. Imagine though my shock when they charged me almost $60 to dry clean a single…read moredress and press, not dry clean, basic graduation gown. Most I've ever spent in my entire life on this. Will not return for obvious reasons.

Love this laundry mat, it's clean, well organized, and affordable! Don't come here cause then it's…read moregonna be crowded lol

There are plenty of washers and dryers available! Enough parking spaces. I did not see…read moreinstructions on what to do or how to use. Another customer helped me with that.

had an experience worth raving about at FIRE MOUNTAIN CLEANERS. was briefly in town between…read moresignings and needed some dry cleaning done quickly. Geraldo and his crew took great care of me and offer 24-hour turnaround. dropped off two shirts (to be laundered) and two pair of slacks (to be dry cleaned) Friday morning and picked everything up Saturday. next brief visit home, I brought in another pile of clothes. not in a hurry this time, dropped off Thursday evening and picked everything up Tuesday. nice folks. fair pricing. excellent service. highly recommended.

We came in today with a few items, some large jackets that hold sentimental value, a few suits (one…read moreof which was over $2000) and other items. The young woman behind the desk was extremely rude. She stated that the suit could be repaired, but that the seamstress "doesn't like doing that, because it's so time consuming." WOW. That's great customer service, right? Then it came to the jackets, she said it starts at "$65" with an eye-roll. At that point we left and took our business elsewhere. We've been coming to this dry cleaner for over a decade. What shame to see it in the hands of such a disrespectful person.

I brought in a California King comforter for cleaning late Thursday afternoon - it was ready Friday…read moremorning, $25 and good as new! Richie was awesome, friendly and professional! Paid by credit card, no fuss about needing to pay cash or buy a card thru them as others mentioned - it was as easy as could be! I think other reviews are mixed in from other locations in LA, etc. This spot is great - very clean and fresh! Definitely recommend!

Hi, It hard reaching out to you guys but I need help with…read moregetting a refund on my 20 dollars since I didn't know that you guys give tokens instead of quarters.

DON'T GO HERE! I dropped off 3 cotton, mid length dresses, no stains no sequins no beading nothing…read morespecial. This was my first time here. When I picked up the woman with glasses quoted me $88!! When I asked why so high she said sorry it's $28 per dress!! I have been using other dry cleaners for years these should have cost no more than $15 each. I will never go back and do not recommend! See receipt

Both the male & female that I dealt with were very pleasant. The service was quick and efficient…read more My sports coat looks new. I am not sure of the value since don't use dry cleaners very often.

Great service! It was such a pleasure working with you. Thank you for delivering my dress all the…read moreway from San Diego to San Francisco and for being so helpful and accommodating throughout the process The quality of the pressing was excellent!

I was contemplating for months before I finally decided to go with Elegance Preserved in order to…read morehave my Grace Loves Lace Lumi wedding dress cleaned and preserved. I found them via Google search. From the first moment I engaged with them, they have been incredibly professional, courteous, and so pleasant to work with. They made this process really smooth and easy - despite my many questions and requests because I wasn't sure if the stains would be fully removed. The result has been STELLAR! My dress is BRAND NEW. They have been such excellent communicators, and the delivery service is AMAZING!!!! Punctual, efficient, highly professional. Everything you should be looking for. Do NOT hesitate to hire them. They are absolutely worth it. Thank you again!!