Honestly one of the worst experience with a trade company I've had recently…read more My wife and I were in the process of buying a home and there was water issues in the crawl space that needed to be remedied before the sale went through, so we called this company to have them waterproof our foundation. After the $13000 bill and "finish" of the project we noticed water still in the crawl space and our back step mysteriously pitched towards the house. We didn't think much of it because we had bigger projects to tackle. Fast forward a few months and it's time to figure out what happened. We call and explain the situation, and somehow it doesn't fall under warranty. They offer to come look at what's going on and potentially have to finish the project, for another $1500 plus $1000 to take out the step. We consider this to be ridiculous and attempt to take the step out ourself (which we do after another week of back breaking work), only to discover that they dug under our step, likely the cause of the collapse and pitch towards the house and only placed 6 inches of barrier without even attaching it to the house. Now after about 5 calls with no contact back I'm for ed to leave this review warning other homeowners from working with this crooked company. PLEASE STAY AWAY.

I cannot stress enough the value of West Michigan Waterproofing's warranty or the amazing customer…read moreservice and the owner Jeramiah's dedication to making sure the customer is happy! 10 years after our system was installed Jeramiah went above and beyond to make sure we are happy! We have in fact used WMW 3 times on 3 different homes and recommended WMW to other friends and clients they always step up to the plate and hit it out of the ballpark! Thanks WMW for taking great care its truly hard to find a company that cares as much as you do!

Remarkably still in business. I guess they sold the company in 2019-2020…read more They still don't honor their warranty; We will apply the money spent on failed system, "Bento Clay," but then they mark-up 200% over their competitors. Just extremely compromised. When we asked to speak to out sales rep who was supposedly a Master Plumber, they said he died of an heroin overdose? Not sure if that's true or not, their business model includes blame a dead guy???

Great service.,Very honest, highly recommended ! Did not need service done ... just a estimate…read more. the rep was very honest ! Thank you!

Highly recommended! John fixed two foundation cracks. He was professional, communicated well, did…read moreexcellent work, and you would never know there were 2 giant holes in our backyard

Had an inspection and quote for foundation repairs in Jackson, Michigan conducted by Adam. He…read morewas prompt, polite, knowledgeable and provided detailed understandable information. I rate him and this business as 5/5 Stars!! I would highly recommend this awesome company!

Salesman Dan and the installation crew get 5 stars all day long. The company really gets a zero! I…read morenever had flooding in my front yard until their system was installed. I thought, no problem they'll take care of it. Well I was wrong, unless I pay another $1800.00 dollars. What an absolute joke. My front yard has never looked so bad in 12 years of living in this house. Thanks for absolutely ruining my yard. Please folks, do yourself a favor and avoid them. I hate that it's the morals of the company and doesn't reflect the workers who are just doing their job.

Really, they couldn't care less if they do the job right the first time - or the second time - or…read morethird. I paid them in full - but for the babysitting I had to do - I should have been compensated. My "project manager" (Brice) who was supposed to manage the job - was a "no-show". I never got a call from him when things went sideways. He never visited the site after selling me the job. In the end - I would use someone else for my next drainage project.

Foundation Specialist did a full waterproofing system, sump pump and back up battery back in 2018…read moreand I must say we have had zero water or dampness in our basement. We finished our basement and couldn't be more thrilled with the piece of mind that we had a quality job done and the price we couldn't beat! Thank you FS

Our house had this system in it when we moved in 5 years ago. They have been responsive and…read morecourteous. And I have to tell you, I've had a house with seepage issues in the past and I love hearing my sump pumps run with the snow melt and rain we've had. We have a useable basement. Two thumbs up!

Please read before you buy. I went with Everdry because of their warranty and high reviews. There…read morewere similarly priced competitors that used more expensive materials, but the warranty was nowhere near as good. I now regret using them due to numerous issues with poor workmanship and a lack of responsibility. Within days of the completed install I had water coming into the basement from multiple locations. I also had a leaking sump discharge pipe. The repairs involved caulking leaks and wall cracks on the visible parts of the inside wall and above grade outside of the walls. The service person advised they would not return and re-excavate the exterior to address the leaks. They blamed the issue on leaking vinyl siding without ever inspecting it. Even after being advised of numerous contractor inspections where I was able to confirm there were no siding issues with my 11-year-old house. They refused to make further repairs without me exposing the entire interior wall of my finished basement. The external leaking sump pump pipe issue could not be resolved by them after two service trips, and they refused to make further attempts and told me to contact another contractor. Most recently, I discovered via inspection camera that their in-floor drain tile had failed and filled with stone. They attempted to clear the stone with a blowbag without success. They returned and jackhammered the floor to make repairs. Upon removal of the failed pipe, it was discovered no pipe coupler was used to make the connection. Instead, the pipe was cut horizontally numerous times and pushed into another pipe of the same diameter (see photo). The trench stone entered the pipe at the slits in the connection. I hired a plumber with a longer inspection camera who observed numerous uncoupled and horizontally cut connections throughout the system just waiting to fail. The pipe was still full of stone after the repair. They returned and jackhammered the floor a third time and the floor in an adjacent room for the second time to make repairs. The flooring and walls had to be removed from these finished areas for repair. It was then discovered by running a camera in the pipe during repair that they installed a damaged pipe with two large holes under the floor allowing more stone to fill the pipe. After observing the failed pipes; one with horizontal cuts and no coupler and the other installed with two large holes. I asked for them to take responsibility for repairing the walls and floor of my basement due to a bad install. I also advised of many other issues I could not fit in this review. They refused by referring to the contract and stating they couldn't be sure it was a bad install. There was no way for me to prove the pipe was damage or installed incorrectly. This was despite clear disregard for manufacturers standards, my and their own employee's statements, eyewitness accounts and photographs. They have now, after over two years offered to return and fix the wall leaks from the outside by re-excavating. As of now they still refuse to repair my walls and floors. I understand the contract requires the owner to make the area accessible and then repair the same, but the damage was caused by poor workmanship and installation. A bad installation and poor workmanship should certainly be an exception to their contract. Update: I learned yesterday that no permits were pulled for any of their work or construction/ plumbing inspections done. I am now facing fines from the township. Based on a lack of coupler use the company also did not follow plumbing code or the manufacturers specifications.

I had a great experience with their company. They were so helpful about the whole foundation repair…read moreprocess and they were prompt and efficient too. I would use them again if needed.

From the owner: Grand Rapids Foundation Repair Pros offer the highest level of foundation repair solutions for…read morehomes and businesses in the Grand Rapids area. We are extremely proud of our experienced crew, industry-leading equipment, and passion for getting the job done right the first time. We offer a complete array of foundation repairs, including basement repair, foundation leak repair, foundation crack repair, crawl space encapsulation, waterproofing and much more.

Great customer service! We had bad flooding in our basement last year and received multiple quotes…read more We decided to go with Professional Basement Services for multiple reasons including their overall honesty and transparency and they did not disappoint. The crew was very knowledgeable and professional. I would recommend them.

BWM basement Waterproofing of Michigan did a good job on my basement wall crack repairs. I shopped…read morearound and believe BWM has one of the best basement systems of Michigan around.

Steve came out to assess water intrusion after another company had blocked in 3 well windows. The…read moreother company declined to remove the wells, or waterproof the exterior. All 3 leaked and flooded our basement after heavy rains. Gold Star dug out the wells, reserved & replaced the gravel, sand, soil, & bark, and used tar & rubber to waterproof the exterior. We had another couple heavy rains, and it kept the water out. This was not an easy job, in confined space, but they were pleasant throughout the job. I am very impressed. Recommend!

Steve came by, gave me a reasonable quote and we scheduled a time to do the repair. He did a great…read morejob of explaining the work, completed the project on budget and left the area around the foundation clean. It's been two years and no water in the basement. I highly recommend Gold Star.

Our basement is great! Salesman was not pushy at all and answered all of our questions. Work was…read moredone in a timely manner. They were very flexible. Also didn't cost an arm and a leg! They were a 1/3 cheaper than everdry!

From the owner: Basement Waterproofing Wall Crack Repairs…read moreFoundation Repairs Fix Wet Basements Crawlspace repair Crawlspace encapsulation Wet Crawlspace