The General Manager called me and we agreed on a solution to overlay the repair to make it…read moreinvisible. The repair is now complete and done to my satisfaction. Thank you following through on my comments. I did not rate them with five stars due to the initial issues I encountered.

Significant crack in foundation required immediate attention. Dave, Nick, Pasquale, Aaron, Brent,…read moreJayden and Carter completed the labor, in the HEAT and humidity with no complaints and with extreme professionalism. They were in and out in six days and left our home clean! GREAT company and employees! In addition, the young men were polite and thoughtful.

Steve came out to assess water intrusion after another company had blocked in 3 well windows. The…read moreother company declined to remove the wells, or waterproof the exterior. All 3 leaked and flooded our basement after heavy rains. Gold Star dug out the wells, reserved & replaced the gravel, sand, soil, & bark, and used tar & rubber to waterproof the exterior. We had another couple heavy rains, and it kept the water out. This was not an easy job, in confined space, but they were pleasant throughout the job. I am very impressed. Recommend!

Steve came by, gave me a reasonable quote and we scheduled a time to do the repair. He did a great…read morejob of explaining the work, completed the project on budget and left the area around the foundation clean. It's been two years and no water in the basement. I highly recommend Gold Star.

Honestly one of the worst experience with a trade company I've had recently…read more My wife and I were in the process of buying a home and there was water issues in the crawl space that needed to be remedied before the sale went through, so we called this company to have them waterproof our foundation. After the $13000 bill and "finish" of the project we noticed water still in the crawl space and our back step mysteriously pitched towards the house. We didn't think much of it because we had bigger projects to tackle. Fast forward a few months and it's time to figure out what happened. We call and explain the situation, and somehow it doesn't fall under warranty. They offer to come look at what's going on and potentially have to finish the project, for another $1500 plus $1000 to take out the step. We consider this to be ridiculous and attempt to take the step out ourself (which we do after another week of back breaking work), only to discover that they dug under our step, likely the cause of the collapse and pitch towards the house and only placed 6 inches of barrier without even attaching it to the house. Now after about 5 calls with no contact back I'm for ed to leave this review warning other homeowners from working with this crooked company. PLEASE STAY AWAY.

I cannot stress enough the value of West Michigan Waterproofing's warranty or the amazing customer…read moreservice and the owner Jeramiah's dedication to making sure the customer is happy! 10 years after our system was installed Jeramiah went above and beyond to make sure we are happy! We have in fact used WMW 3 times on 3 different homes and recommended WMW to other friends and clients they always step up to the plate and hit it out of the ballpark! Thanks WMW for taking great care its truly hard to find a company that cares as much as you do!

BEWARE!!!! WOOD STOVE ENTHUSIASTS…read more.. After a long search in my area for an installer of a wood burning stove (purchased from a well known company) I found Hancock Chimney Service. All of the other companies would not install due to the fact the stove was not purchased from them.. Hancock would. Hancock Chimney charged $99 off the bat to come take a look, then they would send a quote. If I ok-ed this, the $99 would be taken off the total, otherwise you were out of luck - basically locked in. I was quoted $6,000. High end from my research. With obviously wanting the stove, I agreed to have them install. End of October 2022 was set for installation. They had called for the stove manual to be sent before installation, so it was HAND DELIVERED to them. Installation date was approaching and after many attempts to reach the installer to go over what I needed and when to expect the installer, I finally received a call TWO days beforehand. The installer ASSURED the 2 pieces I did not have (hearth & stove board) would not hold up the job. Morning of installation came and the two installers spent half the day measuring where to place the stove and looking in boxes of parts. They informed me that unforeseen parts were needed (couple elbows & straps). They were going to pick them up and return the next morning business as usual and get this thing installed!!! The office called the next morning.... $1,700 ADDITIONAL CHARGE, for the few pieces. That was the end of this disaster. Classic bait and switch.... To make this even more of a scam, they sent an invoice for $1,400??? WTF Having worked hard for a living, I understand paying the two workers for their time. But that is just unreasonable for what "labor" they did do (approx. 6 hours). They really expected me to pay a total of $1,499 for an incomplete job and a run-around. UNPROFESSIONAL! Shady company. Look elsewhere. Van I. Rockford, MI

Jason and crew showed up when promised and repaired our stone chimney exterior and replaced the…read moreinterior heat shield/liner. When they finished, you could not tell they had been here, except the chimney exterior looked great. Mortar joints repaired and sealed, an old ash door removed and replaced with a stone that matched the chimney. They're coming back to work on our driveway pillars next. Highly recommend Hancock Chimney Service.

Had an inspection and quote for foundation repairs in Jackson, Michigan conducted by Adam. He…read morewas prompt, polite, knowledgeable and provided detailed understandable information. I rate him and this business as 5/5 Stars!! I would highly recommend this awesome company!

Salesman Dan and the installation crew get 5 stars all day long. The company really gets a zero! I…read morenever had flooding in my front yard until their system was installed. I thought, no problem they'll take care of it. Well I was wrong, unless I pay another $1800.00 dollars. What an absolute joke. My front yard has never looked so bad in 12 years of living in this house. Thanks for absolutely ruining my yard. Please folks, do yourself a favor and avoid them. I hate that it's the morals of the company and doesn't reflect the workers who are just doing their job.

Our basement is great! Salesman was not pushy at all and answered all of our questions. Work was…read moredone in a timely manner. They were very flexible. Also didn't cost an arm and a leg! They were a 1/3 cheaper than everdry!

From the owner: Basement Waterproofing Wall Crack Repairs…read moreFoundation Repairs Fix Wet Basements Crawlspace repair Crawlspace encapsulation Wet Crawlspace

Really, they couldn't care less if they do the job right the first time - or the second time - or…read morethird. I paid them in full - but for the babysitting I had to do - I should have been compensated. My "project manager" (Brice) who was supposed to manage the job - was a "no-show". I never got a call from him when things went sideways. He never visited the site after selling me the job. In the end - I would use someone else for my next drainage project.

Foundation Specialist did a full waterproofing system, sump pump and back up battery back in 2018…read moreand I must say we have had zero water or dampness in our basement. We finished our basement and couldn't be more thrilled with the piece of mind that we had a quality job done and the price we couldn't beat! Thank you FS