Honestly one of the worst experience with a trade company I've had recently…read more My wife and I were in the process of buying a home and there was water issues in the crawl space that needed to be remedied before the sale went through, so we called this company to have them waterproof our foundation. After the $13000 bill and "finish" of the project we noticed water still in the crawl space and our back step mysteriously pitched towards the house. We didn't think much of it because we had bigger projects to tackle. Fast forward a few months and it's time to figure out what happened. We call and explain the situation, and somehow it doesn't fall under warranty. They offer to come look at what's going on and potentially have to finish the project, for another $1500 plus $1000 to take out the step. We consider this to be ridiculous and attempt to take the step out ourself (which we do after another week of back breaking work), only to discover that they dug under our step, likely the cause of the collapse and pitch towards the house and only placed 6 inches of barrier without even attaching it to the house. Now after about 5 calls with no contact back I'm for ed to leave this review warning other homeowners from working with this crooked company. PLEASE STAY AWAY.

I cannot stress enough the value of West Michigan Waterproofing's warranty or the amazing customer…read moreservice and the owner Jeramiah's dedication to making sure the customer is happy! 10 years after our system was installed Jeramiah went above and beyond to make sure we are happy! We have in fact used WMW 3 times on 3 different homes and recommended WMW to other friends and clients they always step up to the plate and hit it out of the ballpark! Thanks WMW for taking great care its truly hard to find a company that cares as much as you do!

I had a rental property I was selling, but my basement had a wall crack that was leaking water…read moreevery time it rained. And I knew this would cause problems trying to sell, so I called great lakes waterproofing and they got me on the schedule on short notice. The office was very pleasant to deal with, and the crew that came out to do the work was extremely helpful. They are very knowledgeable and very polite and professional. I will definitely recommend this company to all my friends and family! A+ rating in my book!! Happy and water free customer :)

Danger Will Robinson, DANGER!!!! I'd give NO Stars if I could. And I'm shocked that Angies has them…read morerated at a 3.5 out 5. Think long and hard before using this company under its new management. They were an excellent company back in the day, but when you need help now, forget it. New management makes excuses and does not respond to emails from results their own inhouse inspector brought to the company's attention after his visit to my home. Have a drain system with Bentonite injections, a membrane and gravel system that has settled and membrane has pulled away from exterior walls, so no longer allows the PVC drain to catch rain runoff. Result is a waterlogged lower level of my home. They say a down spout is the cause but again their own inspector saw issues with their originally installed drainage system. And it worked for about 10 years with that down spout. Again, I highly recommend you LOOK ELSEWHERE for waterproofing solutions. My next reach out is to Angie's to give them the same info as to lack of attention from this company.

I was very impressed with "Zac" who recently came out to give an estimate for the basement. Zac…read moreexplained everything in such detail, easy to understand, and in the end we decided to seek another route. It was indeed a pleasure working with Zac, he's professional, courteous, knowledgeable, and his age belies his experience. I would highly recommend giving Mulder's a call if you have basement/water problems. There was no "high pressure."

Great customer service! We had bad flooding in our basement last year and received multiple quotes…read more We decided to go with Professional Basement Services for multiple reasons including their overall honesty and transparency and they did not disappoint. The crew was very knowledgeable and professional. I would recommend them.

BWM basement Waterproofing of Michigan did a good job on my basement wall crack repairs. I shopped…read morearound and believe BWM has one of the best basement systems of Michigan around.

The General Manager called me and we agreed on a solution to overlay the repair to make it…read moreinvisible. The repair is now complete and done to my satisfaction. Thank you following through on my comments. I did not rate them with five stars due to the initial issues I encountered.

Significant crack in foundation required immediate attention. Dave, Nick, Pasquale, Aaron, Brent,…read moreJayden and Carter completed the labor, in the HEAT and humidity with no complaints and with extreme professionalism. They were in and out in six days and left our home clean! GREAT company and employees! In addition, the young men were polite and thoughtful.

We had a crack in our foundation repaired and two window wells dug out for better drainage. The…read morecrew sent this morning was great! Tommy called before their scheduled time to make sure it was ok to arrive earlier than planned, him and the crew with him went above and beyond our expectations. Not only did he attempt to find covers for our wells at two different stores but he made sure he talked us through the work that they did today. Tommy's demeanor, positive, and professional attitude was noticed and appreciated! I did not speak with the other workers but they completed the work quickly and efficiently. It is the simple things like rolling up the electrical cord and pump for us that were in the window well for draining purposes, and they made sure the gate was closed. Across the board they did a fantastic job!

From the start, once they began work there was no vacuum system, tarp, or anything keeping dust…read moredown, the entire house was covered for weeks. They finished the work and shortly after we noticed our newly installed carpet was absolutely sopping, we called and explained and they came out and tried to say it was the window leaking (which is above 6" above grade) and they never mentioned it could possibly have been a problem from the start. Called multiple times and you talk to one person just to get told oh someone else will call you. Had to end up paying someone else to come actually waterproof our basement and fix this BS companies work. "Lifetime warranty" is pretty much worthless if they deny anything they did is an issue. Spent $4400 for this company to rip up my drywall, tear up my floor, leave my home covered in dust, all for it to have the EXACT same issue as before the call. This video is a good 36" from said leaking window and in the exact location they installed their system. Call literally anyone else, because you'll have to anyway after using them.

Professional work. Timely execution. Definitely would…read morerecommend and will reach out for future jobs.

A year ago we got to the point where we had to do something with our gravel driveway. There was an…read moreold maple tree that had to come out in part because of the roots or making the driveway difficult to negotiate. We made the decision to excavate the stump and go with a concrete driveway and for that purpose I contacted a concrete company that had a good name. That person was fine except that I didn't have the impression that he was listening that carefully to me. When the estimate came back it included something that was considerably different from what I asked for. The second company I called was Quality Concrete and Masonry. Bryan Halder came out and my experience with him was entirely different. He is very personable and he is a good listener. He engaged with me so that I could see that he understood what I wanted. When he came back with a quote, not only was it exactly what I wanted, it was also $1000 under the other company. Quality Concrete and Masonry did a wonderful job and we were so pleased with them that I contacted Brian when I decided to use pressed concrete for our patio instead of the tiles that we were thinking of. Again, his quote was reasonable. They came out on time. They were professional and also friendly. They again did a great job and we had absolutely no regrets that we had them do both jobs for us. I have attached some photographs. Our backyard is still a work in progress but in the driveway and patio are near perfect. There's no question that we will call on Brian for any future concrete needs. I recommend him to anybody without reservation.

Had them come out to do my fall time chimney cleaning. I should have planned ahead better because…read moreit took them a few weeks to get out :( my fault. But when they came out they were on time and did a super job. "Jason" also explained how I should get a cap for my chimney, and how to do it myself! He also explained that if I plan ahead a little better they offer discounts earlier in the season. Super people!

BEWARE!!!! WOOD STOVE ENTHUSIASTS…read more.. After a long search in my area for an installer of a wood burning stove (purchased from a well known company) I found Hancock Chimney Service. All of the other companies would not install due to the fact the stove was not purchased from them.. Hancock would. Hancock Chimney charged $99 off the bat to come take a look, then they would send a quote. If I ok-ed this, the $99 would be taken off the total, otherwise you were out of luck - basically locked in. I was quoted $6,000. High end from my research. With obviously wanting the stove, I agreed to have them install. End of October 2022 was set for installation. They had called for the stove manual to be sent before installation, so it was HAND DELIVERED to them. Installation date was approaching and after many attempts to reach the installer to go over what I needed and when to expect the installer, I finally received a call TWO days beforehand. The installer ASSURED the 2 pieces I did not have (hearth & stove board) would not hold up the job. Morning of installation came and the two installers spent half the day measuring where to place the stove and looking in boxes of parts. They informed me that unforeseen parts were needed (couple elbows & straps). They were going to pick them up and return the next morning business as usual and get this thing installed!!! The office called the next morning.... $1,700 ADDITIONAL CHARGE, for the few pieces. That was the end of this disaster. Classic bait and switch.... To make this even more of a scam, they sent an invoice for $1,400??? WTF Having worked hard for a living, I understand paying the two workers for their time. But that is just unreasonable for what "labor" they did do (approx. 6 hours). They really expected me to pay a total of $1,499 for an incomplete job and a run-around. UNPROFESSIONAL! Shady company. Look elsewhere. Van I. Rockford, MI

Due to the kindness of the man I spoke to on the phone and the time of year it is I've removed the…read moredetails of my encounter with his employee and added two stars. Merry Christmas.

This post is to correct a previous post. While I will not be using Mulder on my project I do…read moreappreciate their prompt follow up to my review, including a thoughtful letter in response. I regret the hasty review and see our delay and error in estimate now as simply an error in communication.