We purchased flooring for our new house and we couldn't be happier with how it turned out. Pricing…read morewas less than some of the other flooring retailers in town and having the product in stock saved us a lot of time. They were able to install our entire order in one day. Very professional staff with good communication.

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

We had a fence installed that looks great--high quality, visually appealing, and completed quickly…read more The installation team was accommodating when they realized they didn't initially have the correct materials and made an extra trip to get what was needed. Unfortunately, the customer service experience overshadowed the quality of the work. Our original quote needed adjustment because the fence placement was off-center from the house. We reviewed a drawing and agreed to updates, but a revised invoice was never provided. When the crew arrived, they were unaware of the changes. After receiving the invoice, I reached out requesting a breakdown of the additional charges, as it wasn't clear--but never received a response. The company later claimed they had emailed multiple times, but there is no record of those messages--only unrelated marketing emails. The situation escalated when the owner showed up unannounced and repeatedly knocked on our door while we were both working from home on important calls. When we attempted to pay, every option included additional fees, including ACH. At this point, the fence itself looks great, but the communication, billing clarity, and overall customer service made the process far more stressful than it should have been. Unfortunately, not worth the effort or continued frustration.

I have contacted Dustin several times over the years and each time he has been quick to respond and…read morequick to get to the job! He is professional, friendly and very knowledgeable. He answers all my questions fully! He offers great pricing as well compared to others I have contacted. I will continue to use him for my fencing needs!

Highly recommended! John fixed two foundation cracks. He was professional, communicated well, did…read moreexcellent work, and you would never know there were 2 giant holes in our backyard

The crew showed up at the time specified on the work order. Three crew, all very polite, friendly,…read moreand very professional. They explained the process and the schedule for the day and followed it exactly. They took pride in their work and didn't cut any corners. I would say they were very particular about how it looked. We watched as they had to reach some very difficult areas to make sure it was perfect. I would highly recommend the PolyPro Concrete.Coatings to anyone. Exceptional work!!!

(I am in Grand Haven, MI, not California) **UPDATE AFTER…read moreOWNER REPLY** Your records do not reflect that payment was required because Jen would not put it in writing. She told Erwin that over the phone. It is very convenient that anything that came thru in writing were nothing but polite emails. The calls were an entirely different story. Erwin had called her 7-17, 7-20 and 7-29. She insisted this was a warranty issue, and warranty work could NOT be set up until the project was paid in full. We had NO plans to pay for it until it was corrected, and Erwin told her that via email on 7-14. Quote: "I will make this payment when our quality issues are resolved!" We certainly did NOT choose to pay the remaining balance with the hope that doing so would allow the repair to be scheduled sooner. We were forced to pay or the work would not have been done. So thank you for saying that I am lying. The repair was only scheduled once (after we paid of course) on 8-8. Nobody showed up, nobody contacted us to tell us. That left us feeling angry and frustrated all day. We later learned that the crew leader had a medical emergency and Jen was supposed to let us know. Of course she did not. Now the repair has been done on 9-18. It looks worse than before! The color is very light compared to the original sections. Pictures are included. Would you be satisfied if this were YOUR yard? This is totally and completely unacceptable. Now what are you going to do about it? DO NOT USE THIS COMPANY! We spent 32,000 dollars to have our pool area and patio coated. They showed us pictures of our color choice as done on other people's yards. Those pictures showed a perfectly beautiful smooth seamless job, and we were impressed. However, ours ended up with several areas being very lumpy, uneven and blotchy and you can even see concrete thru the coating in places. Several of their workers obviously did not have the training to know how to properly install the coating. The lead guy admitted that they had to come back, (this was on 7/13 - 7/15) scrape it off and redo those areas due to poor installation. We had put 12,500 down when we signed up. When they were supposedly "done", they sent us a bill for the remaining 18,500. We told them we were not going to pay them until they came back and fixed the defective areas. Husband emailed and called them several times asking about when they would come and fix the defective areas. All he kept getting were more emails with the remaining bill due. There was NO mention of any fix being scheduled. Finally he got ahold of a real person on the phone, who said this was a warranty issue (really??) and that we had to pay in FULL before they could start a warranty claim. So we had no choice but to pay in full. (major mistake as we knew it would be). And the scheduled repair day came and they did not show up! No call, no nothing. When my husband got a-hold of the person in the office, a Jen McNay, she ended up snapping at him, and she hung up on him. She had been snotty and condescending during each call. How's THAT for customer service?? Then on 9/3 they came back to fix it, but instead of scraping it off like they said they would do, they tried to coat it again over the top of the bad area. Not only did this make that section higher than the rest, it did not work. It looks worse than it did before. Totally unacceptable. Here it is 9/17, we are still waiting for the repair. They will not come during the week, only on the weekends. Of course here we sit, waiting and waiting for a repair of the job that should have been done right in the first place. Meanwhile we cannot close the pool. So that is costing us money having to keep it open. This has been nothing but a nightmare from the start! Avoid this company at all costs! You have been warned!

Quality Door offers exceptional service and Connor is highly knowledgeable and professional…read more They responded to my request and completed service within 24 hours! Ethical, reliable and customer focused. Highly recommend!

Salesman understood what we wanted. The installers were great. They even blew the driveway leaves…read moreas they cleaned up.

does great work! did exactly what i wanted done and pricing was great! i would 100% recommend for…read moreany work needing done

Randy and his team at Rockford Floor Covering were so helpful and friendly throughout the process…read more He was able to come and do a measurement to provide me an estimate, but encouraged me to come to the showroom to pick out carpets. He walked me through the whole process, let me even get some samples to take into my home (to see how they would work with wall color, lighting, etc) and his team completed it without a hitch! I feel like the price for the ~900 sqft of carpet was extremely fair, especially since we removed and disposed of the carpet ourselves (which saved a few hundred). If I ever need carpet again, I'll definitely plan to use Randy and his team!

Horrible experience. Andy Allen came out to measure our house. He is a clown, he couldn't speak…read moreto the difference between different carpets and just shut down all communication with us. We ended up going with Abbey Town and County in Sparta. Abbey was awesome.

After heavy rain in March our old ,worn and very large retaining wall washed out. I emailed Doug…read moreinquiring info about replacing the wall. He set appt. for estimate promptly. He was very polite and work began in May. Him and his team showed up exactly the time he said they would. Those guys were amazing. They worked so hard on a very hot day, accomplished all tearing out and 3/4 of replacing that wall. Finished the next day and put the fence back up. It looks great. I highly recommend Doug and his team, the quality of the work and their work ethics are commendable. Greatly appreciate them.

Fresh Cuts did an outstanding job for us. We had a boulder retaining wall installed, along with…read moremajor clean-up in the back of the yard and installing two planting beds. Communication before the job was excellent and the team arrived promptly at the planned start time. They were so well organized and hard-working that the job was finished by lunch time. And the result is exactly what I had hoped for. The wall is beautiful and adds so much to our backyard. I highly recommend Fresh Cuts for all your landscaping and yard care needs.