Just terrible service. I let them off the hook last trip but now I'm done with them. Try to sell you service every trip that either isn't needed or is way more expensive than any competitors. I asked for rain check on wash but they still took an hour for just oil change. Jiffy Lube is right up the street. I'll try them for my next oil change. read more

Take your vehicle there at your own risk. I paid for the ceramic coating on my Jaguar F-Type and I always have it hand washed. It is hit or miss as I have had a few good car washes and also poor ones. Not only do they do a terrible job when they wash your car but they are also going to scratch your paint in the process. The purpose of a hand wash and ceramic coating is to avoid swirl marks and scratches from the machine wash. These guys do not handle your car with care and when you ask to speak with a manager he just comes out looks at you and shrugs. He had no Intention on correcting the issues they caused and recommended me to spend another 300 dollars to clay bar the car which only has 4K mile on it and is virtually brand new. Do not wash your car here! Terrible customer service and poor attention to detail. The amount of money I spent at that place over a 3 month period should have justified a resolution but you are just another customer in a long line of people that have no other options in the Cinco area. read more

Avoid this place like the plague. I went in for a state inspection. My vehicle is in excellent condition with no issues. The technician trying to tell me that I had a transmission problem. They caused a check engine light to come on. They are no honest here. read more

Not sure what has happened with this car wash, but I have experienced poor performance over the past several months. Most recently I brought my car in for an interior detail and was talked into a vaccum only. I specifically told the employee not to run my car through the was as it had just come from the body shop with a full exterior detail. You guessed it they started to run it through and aborted only after spraying the front end. Needless to say I got home and realized I had to redo the windshield and front end of the car. They had wiped it down with a rag that was contaminated with a cleaner that took me more that 45 min to correct. Can't wait until the new car washed are completed on FM-1463. read more

So I've been to this place about a dozen times for car wash, oil change, state inspection, tire rotation, etc. I was (and still am) a long-time customer of the original CincoAuto mechanic on Cinco Ranch Blvd. and figured this experience would be similar. A couple of negatives: 1. Expect that if you bring your vehicle for anything mechanical that you WILL be upsold on 10 other things your vehicle needs. Of the 7-8 times I've brough a vehicle in for an oil change, I've been told I need 5-6 other things done for another $800, $1000, or more. Every time. I refuse and then take it over to the original CincoAuto and none of those things are suggested. I trust those guys (who've actually talked me out of work before). I don't trust these guys at all. It has gotten to the point I don't even listen and will probably just stop even doing oil changes here as it seems clear it is about upselling to more work. 2. Car wash - it is never good. Trouble is there aren't any competitors nearby. Cannot wait for a competitor to pop up that can acutally wash a car even decent. 3. Slow - they can be really slow. I brought my vehicle in one Saturday and asked for some interior detail work (since their standard interior service is subpar). They told me they couldn't get to it for 6 hours. Ok, well I'll just pass on that overpriced detail work then. read more

Do NOT take care your car here for auto repairs. Not trustworthy or reliable and I had one of the worst customer experiences with the General Manager, Kevin. Isn't the General Manager of any store supposed to value good service? Not this place!! I took my car in because I was having issues with the air conditioner not working properly. After a $200 diagnostic fee, they determined that I was in need of a new IDPM module. They quoted me over $1,000 for the part alone, plus an additional $265 fee for them to work on it. (after the $200 I had already spent to diagnose the issue). I did some research, called the dealership and they said the part was around $750 new. So when I went in to speak with the manager to ask if that was typical that they mark up that much % higher, he said he wasn't sure why the quote for the part was off and he went into the office to "research". He left me out there waiting in line, and I watched about 6 people go through the line and pay. For at least 3-4 people who were paying, I overheard them complain that the price on their ticket seemed off. Apparently, they said they asked for services that they did not receive. The attendant was honest and just said they overlooked getting the services done, and didn't charge but They were frustrated because they said their car was there for many hours and now would have to bring it back. After about 20 minutes of Kevin, "researching", he didn't come out and I just paid and decided to call back. The next morning I called him back and he told me he was really busy with a line of customers!! And said since it was Sunday, there was nothing he could do, which I understand but when I asked him what he was able to find out when he left me waiting the day prior, he said that by that time I went in, he could do much because the dealership was already closed. So why he had me wait, I'm not sure. He promised to call me back, and of course he didn't. I called the Cinco Auto 1 to complain, and talked to a really nice guy named Jim. He said that he would bring it to Kevin's attention and apologized and said he would have him call me back. Kevin, the "stand up" general manager, never did. Keep in mind I paid for $200 diagnostic fee and just wanted answers, and still needed my car fixed. I gave up and took it to the dealership. Turns out the guy at the dealership said in his 20 years working on My model car, he has never had to replace that part. Turns out it was something entirely different. I was SO thankful to not waste additional time and money at a place that does not have qualified people to work on auto repairs. I will also say that a few weeks prior to this issue happening, I took my car in there and they did an oil change and upsold my husband on something else, and they forgot to replace something correctly, so I heard this knocking in my engine the next day. We took it back and they apologized and said it was an overlook, but really?? I will never take my car back there obviously and I hope people research prior to taking here. And maybe Kevin will get a lesson in customer service. He needs to learn how to follow up with paying customers!! Do NOT let the convenience of their location fool you. Save your money and time and Take it to a place that knows what they are doing!! read more

Horrible service. Extremely slow for simple task. State inspection took well over an hour. Multiple workers standing around and not servicing vehicles. Only came here as last resort since it was open. read more

Love their customer service, they really know what the are doing and the price is reasonable.

First of all I didn't think it would get better than Cinco Auto on Cinco Ranch, however it does! Not only is the location bigger than the other one, this one offers food for the kids and a kids place to play while getting your oil changed, car wash, or car detail. I have received two oil changes, three car washes, and one detail here already. I have to say it's the best I have ever received and the price is great! I used to go to Mason which was farther because I thought it would be less expensive. It's not, Cinco Auto 2 is just as competitive and better on service and closer (saving me gas). I highly recommend coming here. You will be very happy you did! read more

Nice people. Fine for a quick wash but lacks quality. In my opinion, the quality is not there for the price. Even when you point out specific things that you want cleaned, it gets missed read more

The service here is fantastic. Manager helped me out after closing to buff out a couple scratches on my door. He was fast and did a hell of a job. Please go here to get any service. Will not regret it . read more

Interior wash was decent but exterior lacked effort. My windshield still was dirty...how do you miss that...?

I am a regular customer who pays monthly for two vehicles on their carwash plan. I have noticed that the service has gotten worse the past month. It seems that the people you first meet to get you checked in for your carwash are OUTSTANDING. these two guys and one young lady are very professional and are always willing to help. The issue is with the other team members at the other end who simply do not have their act together. You have one young lady waving her hair around and walking around aimlessly and two other guys just pointing and telling their skeleton crew which cars to wipe down instead of getting their own towels and helping out to get people in and out as quick as possible. Not only that when I get in my truck or car I always have to tell them to put in the correct air-freshener and wipe the dust off of the dash, then they look at you like you owe them a tip. I usually don't complain but the service is not worth the monthly $100.00 and has gotten worse! The management team has to get their act together and determine their staffing issues and make sure they do THEIR JOB! Just tired of paying for a carwash and then having to go out there and wipe down my own vehicle so I don't have to wait for my vehicle and then I see them talking and laughing!!!! Thinking about cancelling this service!!! read more

The manager is absolutely great. But the lack of service that is provided is horrible. I pay a lot to get my truck washed because I never have time. It's upsetting when I'm always concerned after my truck is "done". They always have to redo everything. Not going back read more

Excellent! Came through on a Saturday to get my son's Jeep up and running in time for him to get back to College Station for school. Always super friendly, always make sure the customer is 100% satisfied. They may look like a big chain, but they are family owned and operated, and care about our community and their customers! read more

Hey for 29.99 per month this is a great place to get your car washed. About 8 min for wash vac and a towel dry and window clean! Support the local stuff and you don't have to drive so far when you need something. read more

I dropped my car off at cinco auto 2 at 3pm after calling them to ask if I could get an oil change, to which they said yes. I dropped off my car and left my contact info and said call me when it was ready and I'd pick it up. 2 hours went by and no word. 3 hours went by with no word so I called , no answer. After multiple phone attempts I walked up there and my car is nowhere to be seen and the building is closed. 4 employees were behind the building drinking beer and said my car locked inside but there didn't have a car. They never called , never told me that they wouldn't be able to get the work done and didn't give me access to my car on Sunday night with a work day looming. Completely horrible business and I hope all of you take your business elsewhere with me. read more

Randomly passed by and decided to try them out, so happy I did! As a woman I dread getting anything done on my car...always a chance to be taken advantage of. I can guarantee you that I will be returning. VERY clean interior, kids play center, and excellent and friendly staff!!! They told me what needed done on my car BUT told me I only needed a couple done today and can wait on the others. I felt no pressure from the staff and knew I was not being 'had'!!! Thanks for helping a girl out! read more

Terrible, terrible, awful place to get your car washed. Absolute joke. Sure, the car goes through the car wash, but what happens after that is infuriating... They DO NOT CLEAN THE INTERIOR... They BARELY touch the tires - even though I bought the #3 PKG with Wax = $36.00! They DO NOT CLEAN THE INSIDE GLASS OR CONSOLE... I tried them with our two vehicles back in early July. It was awful. i ended up finishing the cleaning at home. I went back frustrated after the 2nd car and told JR THE OWNER/MANAGER, and he was good enough to give me TWO FREE #3's. I just went back again today to use them and NOTHING HAS CHANGED! I ended up finishing the job again at home! RRRRRGGGHH! DO NOT WASTE YOUR TIME AND MONEY HERE. They suck. read more

Took my car to get basic wash. Came out and it still have dirt on the rear and front end. Smh

Service at Cinco Auto 2 is always 5 Star. Everyone is friendly, the quality of work is excellent and they always strive to meet the customer's needs. They also honor their quotes for work performed, even when the job is far more difficult than expected. We have been a customer since Cinco Auto 2 opened. read more

Great service! Car is cleaned and dried well every time. My kids love the kid area--keeps them busy the whole time we are there. Karla, at the front desk, is friendly and helpful. The unlimited package is worth the money!! read more

I have a Jeep altitude black took it for a detail was not impressed.pretty disappointed.I spoke to Ryan Lutter he directed me to the detail mgr Alex ..I was asked to leave it the next day for one hour .I must say if it wasn't for Alex and the clean he put on my Jeep it would have been a half star..great recovery I'll go back again as long as the service stays this way..good looking out Alex and Ryan.. read more

CincoAuto 2 - Car Wash Near Me - Katy, Texas

I could give less than one star I would. I paid for "the works" package and left my car there from 12-4pm when I returned to get my car it was literally filthy. I spoke with the manager who could have cared less. I WILL NOT RETURN EVER read more

Took our pickup in for a complete detail and high speed buffing wax. Wow did these folks do a great job!!! My neighbors thought we had a new truck! The paint look freshly sprayed. Very glossy and alimony looked wet! And the girls who was at the service desk was very helpful with answering my questions before and after I picked it up. The price was very good compared to other places I called. We will be using them again!! read more

Went to Cinco Auto 2 for inspection, oil change and car wash. Great customer service and work was completed in a timely manner. Highly recommend for all your auto services. read more

This place is out towards where I nanny and after a cross country move and some spilled chips- my car really needed some love. I went inside and got a menu to browse while I waited in the school pick up line and had decided on a #3! (Some interior work, works on the outside!) upon getting there and talking to be guy he talked in into the one a level above. I figured he was doing his best to up sell, and it really did need it, so I told him it should be SPOTLESS when I got it back. I was told to expect 45 minutes or so until it would be ready! It took a little longer than that but I was truly blown away with how SPOTLESS my car is. They got the little nooks and crannies that NOBODY notices. (Like the track on which my seat slides back and forth.) even the little girl I nanny was super impressed. The only negative was that the new car scent they used was a bit overwhelming. We rolled the windows down on the way home to escape it. Not necessarily their fault--- I picked it. (The guy even kind of suggested I go a different route). Next time I'll probably skip the scent. Overall for $50 I feel like the clean can't be beat! I'll be back. read more

Need some training on a proper car wash. Even the basic stuff is getting missed. They have had 3 chances with my truck. No more. And pricing is 40% to high. Ain't no Wash Tub that's for sure. They are definitely taking advantage of the area. And really need a floor/shift leader on the grounds checking the work. Windows, door jams, wheels. Bugs, etc. Always multiple things missed. read more

The wait time at this place is miserable for my car it took 1 hr 30 min. They also don't make sure people know there car is ready which makes it take longer. To my car I ordered the number 4 and the manager added an add on without my permission like what the heck. So overall this place is horrible don't risk your time! read more

Went in for a car wash, with only 30 minutes until close and experienced amazing customer service. The wash was great and the detail work was even better. Great place and hard working staff! read more

Honest repair, monthly car wash program is a great deal if you like to keep your car clean.., much more cost effective than the occasional gas station drive through cleaning. read more

I first want to start by saying the staff and owner of this location is amazing. So I went to this location for a car wash and was met with the nicest gentleman. I explained to him what I wanted and he helped pick the best option for me. Once I got inside I was created by a lovely young lady and the owner. We had a great conversation. The owner was super friendly. I had a great experience and will be back for any of my car needs. read more

Friendly folks and did a good job cleaning my truck. Did the monthly plan so looking forward to going back

This was my first time getting a car washed here. I was in the Katy area visiting a client, had a little extra time, so I decided to get my car washed here. I was greeted by a black guy named Teddy, who seemed to be a nice guy at first, but then he tried to charge me for an extra item on my bill. When I inquired about what the extra line item on my bill was for (I had only requested a simple car wash and wax), Teddy's demeanor changed. He angrily told me he had other people to attend to (there was one other car behind me). Then he proceeded to berate me and after two minutes of him doing that, when I asked him to explain what I was buying from him, tell me I was really aggravating him. Needless to say, I found out later that he tried to double charge me for car wax. If I had not been careful, I would have gotten ripped off bad at this carwash. He got angry because he was trying to swindle me and make extra money. Unbeknown to me at the time, I just caught him in the act. I would advise everyone reading this to avoid this place like the plague. If you HAVE to go here for stuff, be extra careful. These guys are out to get you anyway they can. Especially triple check anything that Teddy does. read more

I went to Cinco Auto 2 this Sunday to get my car washed and they did a horrible job. They pulled my car out from the wash and it set for 10 minutes and nobody wipe the water off car. It had water spots and dirt on the bottom on the both sides. I had to wipe everything down once I got home. DON'T WASTE YOUR MONEY read more

They do a great job compared to other car washes. Found some lack of detail for the price I paid. Left my truck at 11:30 and it was 5:00 before it was ready. I passed by several times and it was just sitting there. read more

Miguel and his team were wonderful. After coming back from vacation in the hot summer, my wife's battery died. While replacing it, we noticed her car wasn't cooling properly. He showed me where, sadly, the AC condenser went out. My wife's SUV is relatively new and for the past 6+ months, we've been having challenges with the car dealership to get this fixed while still under warranty. The dealership found all sorts of excuses not to repair it. Of course, after the warranty expired, the condenser went out, as Manuel pointed out. Instead of pushing to fix the condenser at CincoAuto2, Manuel suggested that we go back to the dealership and have them fix it vs. CincoAuto2 repairing it, given the history of issues and interaction with the dealership. We in fact did that and after seeing the history with the AC not cooling properly, the dealership finally did the right thing and replaced it at no charge. Manuel and his team could have easily made a quick $600+ repair that day, but instead took the time to listen to our issues and helped us resolve it. They could have sold us on the need to replace the condenser right then at their shop, but instead focused on continuing to build a long-term trusted relationship, something that will pay dividends for them in the long-run. We appreciate the honesty, the willingness to listen and the quality workmanship. read more

Went in for an oil change and they were faster than I was told. Car wash was amazing and my car smelled like New again. I won't be going anywhere else anymore. If your in the Katy area and need your car to have a little love give these guys a few minutes of your time. Awesome crew and service!! read more

After reading all the reviews and after going to this location I cannot complain! Only thing I can complain about is the bad reviews paired below! Took about 30min to get my car completely cleaned inside and out with the lava wax. I got the package #3 with the lava upgrade which in my opinion is the best bang for your buck! Other than that the inside was cleaned accordingly along with the outside looking spick and span, if you want a car done correctly I do highly recommend it! read more

This place is a rip off they are dishonest and not to be trusted take your car somewhere else to a reliable garage