Since my original review, Natalie (Senior home performance consultant) from Ciel responded to my concerns. I appreciate her acknowledgment that communication and coordination have fallen short, along with her apology for our experience. She also shared that our project is one of Ciel's first under New Jersey's newly launched Building Decarbonization Program and that there have been been challenges related to evolving program requirements, permitting, inspections, utility coordination, and scheduling. That context is helpful. However, it also reinforces why strong project management and proactive communication are so important, especially when navigating a new program. One part of the response stood out to me. Natalie mentioned this was the first time she was hearing that we felt this way. While this may have been the first time we summarized our concerns in a single email, our email history since March and April (it is now July) reflects repeated requests for clarity around project sequencing, permit status, HVAC installation, subcontractor coordination, and next steps. Throughout the project, we've consistently been trying to understand what was happening, what each step depended on, and when the remaining work would move forward. Our concern has never been that permits or inspections exist. We understand those are part of construction. Our concern is that the responsibility for tracking progress, following up, and piecing together the project timeline has too often fallen on us instead of the general contractor. We are still waiting for a clear written schedule outlining the remaining work, responsibilities, dependencies, and estimated timelines. Our home also remains without central air during the summer, and with a three-year-old daughter in the house, the impact continues to be significant. I remain hopeful that Ciel will bring the project to a successful conclusion, and if they do, I'll gladly update my review again. My goal is simply to share an honest experience and encourage the kind of communication and project management that homeowners should reasonably expect. read more

Ciel Power - Bending candles - Home Energy Auditors Near Me - Kearny, New Jersey

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Like Brent R's review, I also have a 30-year condo with electric forced air heating. I booked an appointment over a week ago, but unfortunately received a call today stating that Ciel Power does not conduct home energy assessments at condos or apartment buildings. Consider giving them a call before booking a home energy assessment to see if they actually allow you to pay them to complete an assessment at your home. Hopefully they will update their site and booking process to indicate which building types are excluded from their service offerings. read more

Attempted to business with these criminals at the recommendation of another contractor, in order to qualify for some federal rebates. They charged me $99 to perform an energy whole house energy audit. The guy that came for the audit was late, but called to let me know. He seemed knowledgeable and explained what he was doing and why. He said they'd get back to me with a proposal that would detail the different improvements they could perform as well as an ROI for each option. Sounds good so far, right? The guy that gives me the proposal is also late. He calls to tell me he's stuck in traffic and shows up more than an hour after our scheduled meeting time. He basically gives me a bologna sales presentation with 40% energy savings totaling $30,000. No ROI per line item. He tells me I don't have to do all the line items. When I tell him I'm primarily interested in just the heating work, he leaves. I never hear from him again. My HVAC contractor assured me that there was no additional cost (outside of the 99 dollars) for having the paperwork go through Ciel Power in order to qualitfy for the rebates/financing. The truth is that Ciel Power's quote was for more than $2,500 more for identical work performed by the identical person. I've gotten some addtional quotes on similar insulating and heating projects and I've found I can save 40% on the project cost (well over the 5k rebate) and get similar energy savings elsewhere. I'm out $100 but I hope it saves you yours. Don't get fooled into thinking that this clean energy program rebate will save you money. It may actually cost you. read more

My wife and I moved into a 30-year-old condo with electric forced air heat last year and after an expensive winter, we turned to Ciel Power to help us hopefully reduce our monthly energy bills. A couple of months later, and I would say it's too soon to tell if there are significant cost savings yet, but we are pleased with the overall experience and our house definitely feels less drafty. We ended up using Ciel Power to make the energy repairs because their recommendations just made so much sense and after the rebate, the 0% financing worked out to be really reasonable. Everyone at Ciel was extremely professional, and when we had a couple of small spots that were missed during the repairs, they sent their guys back out to finish the job and we're extremely eager to make sure we were happy with the finished product. I would recommend Ciel Power to anybody looking to make energy improvements in their aging home. read more

I am loving how snug our house is here in Highland Park. This winter would have been brutal if it weren't for the insulation and gap treatments Ciel Power did. We are on an annual averaging payment plan with PSE&G, so I can't entirely speak to the savings, but I know the furnace is running much less frequently and for a shorter time when it does run. Mornings have been easier, too--no more shivering as I get dressed, or avoiding cold spots on the floor. The costs were entirely in line with what they promised. Their work was excellent and thorough, and the follow-up was great. And I am able to take tax credit on my taxes this year, also in line with what Ciel promised. Highly recommended. read more

I had my house fully insulated by ciel in 2012 and it was a great decision. My husband didn't get multiple estimates and I agreed to it even though the price seemed quite high even with the rebates. For a two story small house and attic they quoted $8,000 after the rebates. But they were efficient and timely and we have definitely reaped the benefits in our 60 yr old home. Our energy bills literally were cut in half we barely have to run cooling or heating for the entire house cool down or heat up. The price still stings though. read more

Had John Sladky come out to perform a energy audit. He was extremely courteous, punctual, knowledgeable, and an all around pleasure to deal with. I look forward to continuing down the process with. read more

The energy audit performed on our 90 year old home was long overdue, eye opening, and totally worth it! Jesse L. explained each step of the audit thoroughly and shared with me valuable knowledge and feedback. He was extremely professional, polite, and efficient. Ciel Power and Jesse L. are highly recommended read more

We purchased our Indow Windows (http://www.yelp.com/biz/indow-windows-portland) from Ciel Power. They handled the order, measurements and installation, including some custom supports that we needed. Everyone we dealt with at Ciel was fantastic. We're in Brooklyn, NY, so it wasn't particularly convenient for them to work with us, but they treated us well and did a great job for a great price. I wish they were closer so I wouldn't feel so guilty using them again for our future insulation needs! read more

For quite some time I had been meaning to take action to address the draftiness and inconsistent temperature of my older home, but didn't know whom to contact or where to start. I received a mail flyer from Ciel Power and decided to give them a try. I met with a representative from Ciel Power who explained the process and the financial rebates that were offered through the state of NJ. A team of skilled technicians diagnosed the causes of my home's problem, which included an uninsulated sill plate, insufficient insulation in the stairs and walls leading to the walk up attic, improper weather stripping around the doors, and insufficient insulation in the mud room. The work was done cleanly, efficiently, and professionally. I was fully apprised as to the the sequence of the jobs, including when they would be started and completed. My home feels considerably more comfortable and the historical integrity has not been compromised. read more

Steven arrived on time and was very professional during his walk through of my house. Very pleasant to deal with.

John S. was our technician. He arrived on time and was extremely polite and professional. He took time to explain how the audit was going to work and answered all of my questions, yet also managed to move through the process efficiently. Steve L. also arrived, was friendly, professional, and made sure that all of our questions were answered. The follow-up a week later was also very professional and informative. We are currently reviewing the results and deciding whether we will move forward with the recommendations, but I can say that the energy audit met my expectations. read more

As per Ciel Power's web site, we called and asked for a quote on an Indow Window, a clear acrylic, inside storm window. We didn't get a phone quote. Instead, a salesman came to measure the window. We discussed different thicknesses of the plastic and said we wanted the standard grade ($20/sq foot), and specifically did NOT want the thicker "acoustic grade" ($32/sq foot). I signed a contract but was not given a copy. I gave the salesman a check and felt uneasy. Over the next few days I did the math and discovered that we were being charged twice the price we should have been charged. I called the Indow Window company and their sales director agreed that we were being charged twice the price we should have been...unless we were being charged for the "acoustic grade." I called the Ciel Power's salesman who said, "Under your circumstances we automatically upgrade to the acoustic grade." I don't know what "your circumstances" means but I reminded him that we specifically did NOT want the thicker "acoustic grade" and he said he would call me back. I then called the owner of Ciel Power who sounded genuinely upset and immediately offered to refund our payment. He said that it is NOT their policy to "automatically upgrade. The customer tells us what they want and we provide that product." I cancelled the Indow Window and am waiting for my refund check. read more

Every one speaks of John S. on their review, and they are correct, he is a very nice and knowlegeable guy, but I am wondering how many actually had Ciel Power completed a project for them. I will be writing my experience with them from begining to end (an entire year of experiences, good and bad) very soon. Stay tuned as i am still dealing with them. read more

I hired Ciel Power to perform energy upgrades to my home including blown-in insulation. They estimated that the work would be completed in 3-4 days in December 2011. In January 2012, workers came to my home when I was not there and entered my home through a window without my consent. The exterior perimeter walls of my 3rd floor have not been insulated. read more