I came to this restaurant hoping to get a different experience, unfortunately I had the worst. I went in a party of 3 on a Saturday around 1PM and the service was horrible. I can't imagine going any time in the evenings.
The waitress took forever to get our order, even longer to come back to our table and see if we needed anything. I asked to modify their quesadillas and add sirloin, just to find out that when it was brought to me that it was ground sirloin, something the waitress failed to mention to me.
Initially I didn't even get my food with the rest of my group, I had asked for onions on the side and I guess the waitress noticed the onions when she was bringing it out so I had to wait even longer just to get something that I wouldn't be happy with anyways.
The waitress offered to exchange it out but told me it would take more time, I wanted to give it a shot so decided to hold off on sending it back. I took one bite, and the flavor was definitely not something I wanted to eat. To be fair it may have tasted good on its own, but when you're expecting strips of sirloin and they bring you something that looks like ground beef, you're not going to be happy right?
After that one bite, I couldn't even get a hold of the waitress, the next time she came back to our table to check on us the rest of my group had already finished their meals. At which point I decided to just give up and send the meal back completely.
At some point I ordered a Strawberry Mojito and must give a thanks to the bartender because it was the only thing keeping me from losing my patience. The mojito tasted great, but then again it did cost me about $7 bucks.
To make the experience worse, when we asked for our checks to be separate, the waitress asked us to tell her what we had order (food, drinks and all). If that didn't annoy me enough, when we gave her the 3 credit cards to pay with (each with the appropriate tab) she went and charged one member for 2 of the meals and we had to wait another 10 minutes to get that fixed.
What should have been a quick hour, hour and a half lunch turned into a 3 hour fiasco. It will be a heck of a long time before I decide to put up with their waitresses again. I really think the food may have been a good experience but if the service is going to be horrible then it's not worth it. read more