I had roots in my sewer line that caused drain problems for a couple years. I own a small power drain snake but could not get it to clear with 75 feet of cable. I called Chugach and made an appointment for the next day. I was informed that they had two appointments before me and would call when they were done with those. By noon, I had not heard anything and called to get a status update. Chugach said they were tied up with a problem but hoped to be out soon. Less than an hour later I received a phone call and was told someone was on the way. I learned that Chugach was still busy so they took the time to contact another business and had them come out to make sure I was taken care of. The respondent was polite and efficient. My drain was free of roots in about 30 minutes. I was charged the quoted rate for one hour and provided with good advice on how to help keep my lines free and flowing. I rarely see a company like Chugach make sure I was taken care of, even at the loss of their personal business. No reschedule and no excuses, just a happy customer. For this courtesy and concern, they have earned my future business and I give top ratings to Chugach. They were less expensive than other snaking services and used the correct equipment to clear, not just unclog my lines unlike my previous choices even though they had told me I had root problems. I am very pleased. read more
