Didn't show up for appointment. I called him when he was 1 hour late and was told it would be…read moreanother hour and a half. Never heard from him again. Never called to reschedule..nothing. Wasted my entire day off!

I am writing this review as a lesson learned...I hope it helps someone…read more H & M Plumbing highlights include - Questionable invoices - Lack of transparency in pricing/scope of work - Complete disregard for the customer's concerns I hired H & M Plumbing to move a heating pipe as part of a larger bathroom renovation. A plumber showed up same day and I was happy. He also had a junior plumber with him, conveniently and immediately costing me twice the man hours...They got right to work without much discussion on pricing/scope of work. After hearing the plumber literally beating the hell out of my heating pipes during the job...2 hours later, and about 10 trips back and forth to their unmarked truck the job is complete. I'm told this job will cost me $1,062...I was completely blindsided by this price-point for a 2 hour job...but I pay up and am happy that the bathroom remodel project is moving forward again. THE NEXT MORNING I enter our secondary bathroom which is just below the pipe H & M had worked on the day before. There is water damage on the wall/ceiling and 2 sqft bubble full of water ready to pop! There was apparently a slow drip all night from the pipe they worked on....I immediately called them back to explain the issue. THE PROBLEM The plumber returns and fixes the leak at no charge, of course. However, after multiple conversations H & M Plumbing would not accept any fault or responsibility for the water damage in my home from the pipe they worked on... After paying a ridiculous amount for the job they day before, I was now left with new problems...Completely poor business practice to offer no help on damage clearly caused by their work. We may have disagreed on who was at fault with the water damage, but the least they could do is be human and work with a paying customer on a compromise. Offering to split the cost for the water damage would have been a good start. I doubt Bill will return my call at this point... Overall experience had me feeling gouged on the pricing, cornered into a high bill, and left with more problems than I started with.

Mark came to my house today to resolve a furnace and heating problem that was covered under my HSA…read morepolicy. In addition to quickly resolving the problem I encountered, he provided a bit of technical information that will help me as I get fully settled in my home and experience usual homeowner's questions and concerns over the next many years. This house is much different from the one in which I lived previously. Mark was professional, knowledgeable, and very competent. He answered all of my questions and did not appear to be hurried or rushed. I really appreciated his prompt, professional, and thorough work!

Mark and TJ were fantastic technicians! Very knowledgeable and helpful. 5/5 for their work. But the…read moreowner Trey is a cheat! If you have HSA warranty, he will try and scam money from you. What is suppose to happen is when the technician comes to your property to diagnose the issue, they are suppose to upload the info to HSA. HSA will then grant authorization to start the job. Once the job is completed, the plumber is suppose to send the invoice to HSA. Based on the repair, HSA will either pay them or will bill you if it's not covered under warranty. Trey did not upload the diagnosis that was completed 2 weeks ago and had his service tech complete the repair. I called HSA 3 times that day of the repair to ask if I had to pay. They told me that "until he uploads the diagnosis we cannot do anything." So, I asked "then what do I do if they ask for payment once job is completed?" They advised "do NOT pay and explain to them to reach out to HSA." Trey explained to Mark that I had two different work orders 1) for the leak and 2) main shut off valve, saying that HSA will only cover the leak and not the main shut off. That didn't make sense to me because to fix the leak you need to fix the shut off valve. So after the repair was completed, I got on the phone with HSA to confirm AGAIN. Unfortunately, the tech waited with me and eventually left. This was a 4 hour repair. I didn't get to talk to a rep until being on the phone for 1 hour. After I explained my situation, I asked if the diagnosis was uploaded and the rep said "No. We're still waiting for their diagnosis..." That confirms to me that he is trying to double dip or perform fraud. Trey has no integrity. It's sad because I am all for supporting small family local businesses. But Trey is trying to take more money from customers who give up and don't want to handle the guilt. When this was happening, Trey did not call me once. He had his technicians fighting on his behalf. As other reviews have stated, he only communicates through text messaging. I attempted to call him once and he did not pick up or return my call. But texting him, he will respond easily. If you're like me and you have HSA warranty, and they use this plumbing service (because you have no choice), do NOT pay them! What you do is get an HSA rep on the phone on standby when their close to finishing the repair and have HSA tell them that the customer will NOT pay. I saved my family $475. The funny thing is that the next day, the technician (not the owner) called me and said "HSA is covering the costs. So don't worry about the payment." Please be aware and please treat his technicians well. The technicians are hard working and their just following what Trey says. Trey should be handling the issues between customers and HSA but he's having his technicians do it.

I am out of state and the tenant at my property reported leaking pipes from the walls…read more Don went over right away and accessed the situation and he could have easily started opening walls and doing all sorts of repairs. He did not. The service was exceptional and the bill was way less than I expected! It is hard to find the high level of honesty and work ethic that I experienced with McCann. I am so impressed with McCann that I will have them on retainer on any property I own. And highly recommend him. Thanks again Don!!

Don was great. He was at my house within 30 minutes of my call and didn't mind me shadowing him…read morethrough the visit to learn/help troubleshoot. He was very patient in explaining his thought process, as well as how things worked. He even walked me through a later problem I had on the phone. All-in-all great service - will definitely use again.

no negative just positive love the company love the…read moreemployer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem.

Water Heater repair on a Weekend in December, while it cost a bit more here, it was same day…read moreService which was unexpected and well worth the cost. Very Efficient and Professional , I will be calling them again as needed here. The time that was spent explaining to me the Issue was a added bonus,

I had my water heater replaced by All-Star and was impressed with their responsiveness. They were…read moreable to schedule the replacement quickly after my old unit reached the end of its life. They provided the same brand and model, and the installation went smoothly overall. There was a small miscommunication between the office and installers, but they resolved it quickly, and the project passed city inspection on the second attempt. Their pricing wasn't the absolute lowest, but it was competitive compared to other quotes I received. Most importantly, they were able to meet my timeline, replacing the failed unit in a couple of days after I reached out to them.

I have used this company twice now for a couple of leaks. I found the service provided excellent…read more The plumber efficiently addressed the problem and patiently answered my questions about the process. They are less expensive than the other four or five plumbing services I have used in the past. I definitely believe you will not be disappointed.

Burton Repair was outstanding! I have used their services twice and both times they were friendly,…read moreclean, and professional. They worked with me to keep the cost down, by advising me on supplying my own materials so all I paid was labor cost! I really appreciated their honesty and helpfulness. If I needed any future work done they will be my first call.

Absolutely outstanding! My furnace went out in the middle of winter (-10) and Im so glad I called…read moreBurton Repair, Kevin was very kind and understanding over the phone and was very sympathetic to my situation. He fixed my furnace that night with very reasonable pricing. I also learned quite a bit about how my furnace works and things to consider and look out for in the future. 100% super happy with this service

So very impressed with this company. We needed emergency assistance on a Saturday night. Amanda, on…read morecall, took time out of her family time to help me and she went above and beyond, thank you. Colby showed up within an hour. His experience and quality of work was calming and he found our difficult problem within 2 hours, thank you. He didn't have all the necessary parts, so he scheduled Christian to come back the next morning. It's always scary to need a professional on the weekend, especially at night. This was a good experience. The cost was worth the work we received. They deserve 10 stars

Amanda who runs the front desk and billing is very professional and very pleasant to work with. The…read moretechnicians that did our ballast bypass on our simulated sky light in our kitchen were very quick and knew their stuff. I appreciated their promptness and providing additional information associated with recent building codes etc. This is my first experience with Supreme Electric but will definitely recommend them in the future.

Denali Sewer and Drain completed opening two roof drains the day I called them. Very professional…read moreand knowledgeable.

Emailed them on a Sunday evening for a clogged kitchen sink. The next morning they dispatched a…read morecrew and I was fixed before noon. Friendly, efficient and effective service was greatly appreciated, and they took all the Covid 19 precautions seamlessly.