They were very prompt, explained the steps they were going to take to unclog the main drain. The…read moretechnician gave me helpful advice for monthly maintenance that I could do as the homeowner. I will contact them again in the future if needed.

A big thank you to Larry and Madison for their outstanding customer service in response to our…read moreplumbing issue. Madison was highly effective in finding and resolving the issues. Excellent professional expertise at a very reasonable cost.

Mark came to my house today to resolve a furnace and heating problem that was covered under my HSA…read morepolicy. In addition to quickly resolving the problem I encountered, he provided a bit of technical information that will help me as I get fully settled in my home and experience usual homeowner's questions and concerns over the next many years. This house is much different from the one in which I lived previously. Mark was professional, knowledgeable, and very competent. He answered all of my questions and did not appear to be hurried or rushed. I really appreciated his prompt, professional, and thorough work!

Mark and TJ were fantastic technicians! Very knowledgeable and helpful. 5/5 for their work. But the…read moreowner Trey is a cheat! If you have HSA warranty, he will try and scam money from you. What is suppose to happen is when the technician comes to your property to diagnose the issue, they are suppose to upload the info to HSA. HSA will then grant authorization to start the job. Once the job is completed, the plumber is suppose to send the invoice to HSA. Based on the repair, HSA will either pay them or will bill you if it's not covered under warranty. Trey did not upload the diagnosis that was completed 2 weeks ago and had his service tech complete the repair. I called HSA 3 times that day of the repair to ask if I had to pay. They told me that "until he uploads the diagnosis we cannot do anything." So, I asked "then what do I do if they ask for payment once job is completed?" They advised "do NOT pay and explain to them to reach out to HSA." Trey explained to Mark that I had two different work orders 1) for the leak and 2) main shut off valve, saying that HSA will only cover the leak and not the main shut off. That didn't make sense to me because to fix the leak you need to fix the shut off valve. So after the repair was completed, I got on the phone with HSA to confirm AGAIN. Unfortunately, the tech waited with me and eventually left. This was a 4 hour repair. I didn't get to talk to a rep until being on the phone for 1 hour. After I explained my situation, I asked if the diagnosis was uploaded and the rep said "No. We're still waiting for their diagnosis..." That confirms to me that he is trying to double dip or perform fraud. Trey has no integrity. It's sad because I am all for supporting small family local businesses. But Trey is trying to take more money from customers who give up and don't want to handle the guilt. When this was happening, Trey did not call me once. He had his technicians fighting on his behalf. As other reviews have stated, he only communicates through text messaging. I attempted to call him once and he did not pick up or return my call. But texting him, he will respond easily. If you're like me and you have HSA warranty, and they use this plumbing service (because you have no choice), do NOT pay them! What you do is get an HSA rep on the phone on standby when their close to finishing the repair and have HSA tell them that the customer will NOT pay. I saved my family $475. The funny thing is that the next day, the technician (not the owner) called me and said "HSA is covering the costs. So don't worry about the payment." Please be aware and please treat his technicians well. The technicians are hard working and their just following what Trey says. Trey should be handling the issues between customers and HSA but he's having his technicians do it.

Didn't show up for appointment. I called him when he was 1 hour late and was told it would be…read moreanother hour and a half. Never heard from him again. Never called to reschedule..nothing. Wasted my entire day off!

I am writing this review as a lesson learned...I hope it helps someone…read more H & M Plumbing highlights include - Questionable invoices - Lack of transparency in pricing/scope of work - Complete disregard for the customer's concerns I hired H & M Plumbing to move a heating pipe as part of a larger bathroom renovation. A plumber showed up same day and I was happy. He also had a junior plumber with him, conveniently and immediately costing me twice the man hours...They got right to work without much discussion on pricing/scope of work. After hearing the plumber literally beating the hell out of my heating pipes during the job...2 hours later, and about 10 trips back and forth to their unmarked truck the job is complete. I'm told this job will cost me $1,062...I was completely blindsided by this price-point for a 2 hour job...but I pay up and am happy that the bathroom remodel project is moving forward again. THE NEXT MORNING I enter our secondary bathroom which is just below the pipe H & M had worked on the day before. There is water damage on the wall/ceiling and 2 sqft bubble full of water ready to pop! There was apparently a slow drip all night from the pipe they worked on....I immediately called them back to explain the issue. THE PROBLEM The plumber returns and fixes the leak at no charge, of course. However, after multiple conversations H & M Plumbing would not accept any fault or responsibility for the water damage in my home from the pipe they worked on... After paying a ridiculous amount for the job they day before, I was now left with new problems...Completely poor business practice to offer no help on damage clearly caused by their work. We may have disagreed on who was at fault with the water damage, but the least they could do is be human and work with a paying customer on a compromise. Offering to split the cost for the water damage would have been a good start. I doubt Bill will return my call at this point... Overall experience had me feeling gouged on the pricing, cornered into a high bill, and left with more problems than I started with.

I had my water heater replaced by All-Star and was impressed with their responsiveness. They were…read moreable to schedule the replacement quickly after my old unit reached the end of its life. They provided the same brand and model, and the installation went smoothly overall. There was a small miscommunication between the office and installers, but they resolved it quickly, and the project passed city inspection on the second attempt. Their pricing wasn't the absolute lowest, but it was competitive compared to other quotes I received. Most importantly, they were able to meet my timeline, replacing the failed unit in a couple of days after I reached out to them.

I have used this company twice now for a couple of leaks. I found the service provided excellent…read more The plumber efficiently addressed the problem and patiently answered my questions about the process. They are less expensive than the other four or five plumbing services I have used in the past. I definitely believe you will not be disappointed.

Absolutely outstanding! My furnace went out in the middle of winter (-10) and Im so glad I called…read moreBurton Repair, Kevin was very kind and understanding over the phone and was very sympathetic to my situation. He fixed my furnace that night with very reasonable pricing. I also learned quite a bit about how my furnace works and things to consider and look out for in the future. 100% super happy with this service

Burton Repair was outstanding! I have used their services twice and both times they were friendly,…read moreclean, and professional. They worked with me to keep the cost down, by advising me on supplying my own materials so all I paid was labor cost! I really appreciated their honesty and helpfulness. If I needed any future work done they will be my first call.

Don was great. He was at my house within 30 minutes of my call and didn't mind me shadowing him…read morethrough the visit to learn/help troubleshoot. He was very patient in explaining his thought process, as well as how things worked. He even walked me through a later problem I had on the phone. All-in-all great service - will definitely use again.

Good luck getting a hold of anyone. I was trying to get a pipe moved. They probably aren't in…read morebusiness anymore.

I used to do my own stuff, when I was financially struggling…read more If you are financially struggling...well...go to home depot and do it yourself. If you have time and its the summer, I'm not so struggling anymore. I work a little extra at my job to pay for good work from a professional. Central Plumbing and Heating are on my short list, along with: Big O's Spenard Builders Supply and Young's Gear. Mike stopped by and brought some rickety plumbing issues created by me 12 years ago, up to standard. When you are out of town at work and your family is at home at minus 30.... you tend to worry about the quality of your own work. Very fast, Friendly, Clean work, minimal mess. and humor from an old guy. ( I'm old, I can say that) Thank you Mike for a great service call. loren

The customer service and expertise that we have experienced at Central Plumbing & Heating this…read moresummer has been phenomenal!! Do I really need to update my five star review to be another five star review?? Probably not, but it's worth it in my book when they're so ridiculously helpful and all around awesome to work with! Earlier this summer, we purchased everything we needed for gas heat and a wood stove for our new workshop build at our house. During our research and pricing, we were told about an annual sale, so we put it on our calendar and purchased everything earlier than we needed to. Saving money is a good thing! As we were finally getting to installing the beautiful wood stove and opening boxes, an 18" pipe was dented and I was so worried they wouldn't replace it... however they did without question. They were so apologetic for not opening the box before they sent it home with us and causing us inconvenience. We got everything installed and decided we wanted to add some extra support and brace the pipe on the roof. I called to get a quote and availability; they had what we needed in stock and were also cheaper than what Home Depot had on their site and we didn't have to wait two weeks for it to ship. We walked in and were greeted by both first and last name... AWESOME! There was playful banter back and forth and all was wonderful. We walked out with what we needed, a 5% military discount and smiles all around!

First Class fits this company nicely.. today I call with an issue with my down draft furnace - it…read morewould ignite but only for 3 seconds. The technician That answer the phone was friendly knowledgeable, and informative. I sent them a picture of the inner workings of my furnace. He gave me direct informative instructions on what to do to fix it now my furnace heats does not cut off and works perfectly. Thank you first class.

Thank you Shawn for your excellent Customer Service in helping us to install our tub fixtures...it…read moreis very much appreciated!