Emailed them on a Sunday evening for a clogged kitchen sink. The next morning they dispatched a…read morecrew and I was fixed before noon. Friendly, efficient and effective service was greatly appreciated, and they took all the Covid 19 precautions seamlessly.

Denali Sewer and Drain completed opening two roof drains the day I called them. Very professional…read moreand knowledgeable.

After the Dec 2025 windstorms I sustained minor roof damage. My insurance company USAA was wanting…read moreto deny my claim saying the damages were under the amount of the deductible. Ty Manning went above and beyond suppling USAA with all the information they were requesting. He sent countless emails and hours on the phone with them. Due to his diligence and persistent efforts, they approved a full roof replacement. When it came time to tear off the old roof and replace it, they were very professional and took great care to clean up before leaving the work sight each evening. We have 2 dogs and appreciated the effort to ensure no stray nails were left on the ground. We even checked the area each night and did not find a single nail left on the ground. Huge thank you to Ty and all the guys at Winterproof Roofing for a pleasant experience and a beautiful new roof.

We just had our shingle roof replaced by Winterproof Roofing Company here in North East Anchorage…read more After the storm on February 21st 2024 we had shingles missing and various other concerns. Here is our experience.. First of all the owner Tye listen to our concerns and answered all of our questions. We ended up needing to replacing 5 sheets of delaminated plywood at a very reasonable cost. It was a relief to have chosen a Professional reasonably priced roofing company that did their job without any drama! Definitely a 5 star experience..

Eric and his crew at Harris Roofing have done four or five different roofs for me and my Property…read moreManagement company over the last couple of years. They are my number one go-to roofers because they are fast, knowledgeable, and finish the jobs on time, every time. Eric is easy to get a hold of, call back promptly, and his invoices are for exactly what he quoted. I highly recommend them.

Harris Roofing was a real pleasure to work with. They always responded quickly to any…read morecommunications, used high-quality materials, and left the worksite extremely clean. Very friendly folks and we absolutely recommend them.

no negative just positive love the company love the…read moreemployer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem.

Water Heater repair on a Weekend in December, while it cost a bit more here, it was same day…read moreService which was unexpected and well worth the cost. Very Efficient and Professional , I will be calling them again as needed here. The time that was spent explaining to me the Issue was a added bonus,

Earhart Roofing have replaced my roof and removed snow from it in the winter 3 times now. All my…read moreinteractions with them have been positive. They respond to requests in a timely manner, show up to do the work on time, do excellent work, clean up after themselves, and have reasonable prices. Other roofers I contacted either did not respond or padded their job proposals with unnecessary work and inflated rates. Earhart is respectful, professional, and reasonable. I can't recommend them highly enough.

Best company they replaced my roof a few years ago. After the year we had with the high winds lost…read morea couple of shingles they were very fast in coming out to replace them when I called. They did an excellent job the first time I couldn't see having some other company messing up their work.

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!

Mark came to my house today to resolve a furnace and heating problem that was covered under my HSA…read morepolicy. In addition to quickly resolving the problem I encountered, he provided a bit of technical information that will help me as I get fully settled in my home and experience usual homeowner's questions and concerns over the next many years. This house is much different from the one in which I lived previously. Mark was professional, knowledgeable, and very competent. He answered all of my questions and did not appear to be hurried or rushed. I really appreciated his prompt, professional, and thorough work!

Mark and TJ were fantastic technicians! Very knowledgeable and helpful. 5/5 for their work. But the…read moreowner Trey is a cheat! If you have HSA warranty, he will try and scam money from you. What is suppose to happen is when the technician comes to your property to diagnose the issue, they are suppose to upload the info to HSA. HSA will then grant authorization to start the job. Once the job is completed, the plumber is suppose to send the invoice to HSA. Based on the repair, HSA will either pay them or will bill you if it's not covered under warranty. Trey did not upload the diagnosis that was completed 2 weeks ago and had his service tech complete the repair. I called HSA 3 times that day of the repair to ask if I had to pay. They told me that "until he uploads the diagnosis we cannot do anything." So, I asked "then what do I do if they ask for payment once job is completed?" They advised "do NOT pay and explain to them to reach out to HSA." Trey explained to Mark that I had two different work orders 1) for the leak and 2) main shut off valve, saying that HSA will only cover the leak and not the main shut off. That didn't make sense to me because to fix the leak you need to fix the shut off valve. So after the repair was completed, I got on the phone with HSA to confirm AGAIN. Unfortunately, the tech waited with me and eventually left. This was a 4 hour repair. I didn't get to talk to a rep until being on the phone for 1 hour. After I explained my situation, I asked if the diagnosis was uploaded and the rep said "No. We're still waiting for their diagnosis..." That confirms to me that he is trying to double dip or perform fraud. Trey has no integrity. It's sad because I am all for supporting small family local businesses. But Trey is trying to take more money from customers who give up and don't want to handle the guilt. When this was happening, Trey did not call me once. He had his technicians fighting on his behalf. As other reviews have stated, he only communicates through text messaging. I attempted to call him once and he did not pick up or return my call. But texting him, he will respond easily. If you're like me and you have HSA warranty, and they use this plumbing service (because you have no choice), do NOT pay them! What you do is get an HSA rep on the phone on standby when their close to finishing the repair and have HSA tell them that the customer will NOT pay. I saved my family $475. The funny thing is that the next day, the technician (not the owner) called me and said "HSA is covering the costs. So don't worry about the payment." Please be aware and please treat his technicians well. The technicians are hard working and their just following what Trey says. Trey should be handling the issues between customers and HSA but he's having his technicians do it.

I am writing this review to alert anyone using Briley Contracting/Construction for any work to…read morereconsider their decision based upon my personal experience and a legal action against them based on a fire I had in December, 2023.. I can prove everything claimed in this review. Here's what you can expect after signing a contract with Roy Briley and discussing your project with them outlining what you want. They will agree to everythin; the sky's the limit. Then the game begins. The first thing Briley will do is pressure you to to surrender all the money the insurance company allocates for your job (if it is an insurance job) directly to them. Do NOT do it; keep the funds in a separate account specifically for your project and pay for the work as you go AFTER you confirm the work was actually done and completed according to industry standards in a professional manner. If you don't, you will lose any leverage you have later if something goes wrong. Your money will be gone. Briley's owner and key employees are in on the scam, willingly and actively participating in the crimes they devise to extort money from their customers; I believe this is considered racketeering which, from my understanding of the definition, are coordinated efforts by multiple people in an organization that typically use fraud, extortion, threats, and intimidation to repeatedly earn a commercial profit. They will tell you a date when it will be completed. It won't be. I was told I would be back in my house in 7 months; I have been stuck in a hotel for 19 months now. Work will start (eventually) but then it will stop often for months at a time. They will come and spend a couple of hours and then go to another job. They often go several weeks or months without even entering the premises. This was the case with me; 7 months and nothing inside was completed. The only work attempted was painting, drywall and paneling and it was a disaster, it looked horrendous, and they also punched holes in my walls that did not exist before. I fired them in August. Absolutely no remodeling work was ever completed. I came in after the firing and am completing the job myself. Immediately after I received 3 final invoices that varied by $31,000 between the three of them. He claimed he did 80% of the entire remodel. I asked which invoice was valid. He responded with a fourth one that was higher yet and started demanding payment again. I told him I wanted a breakdown of the charges, but they refused claiming it was proprietary. I told him I would happily and promptly pay them after I understood what I was being charged for. Had I turned over my insurance check they would have laughed all the way to the bank, but they were thwarted because I had leverage, having personally held the money from the insurance company myself, to fight back. To intimidate me further they demanded full payment for mitigation and storage after he was fired and held all of my personal property hostage where I could not access it for months. I consider that theft. Right after that he slapped a significant lien on my home for work he claimed he did. I asked for a breakdown of the charges. They refused and filed a full-blown lawsuit against me asking the court to order that my house be auctioned off so he could be paid. This company did nothing to earn what they were lying about in their perjurious claims to the court. I have/ am still being harassed, intimidated, threatened, frightened and pressured to pay. Now he ratcheting it up even more through unnecessary litigation in which Briley make perjurious claims to the court and do not follow statutory law relative to the process.. The cases are on Courtview. Briley's Mode of Operation is to choose an easy mark, promise them the moon, and get them to sign their contract. Then they blow you off and do what they want when they want. When you've had enough and fire them, they will threaten, badger and intimidate you like they have me, and then slap a lien on your house. If that doesn't work they file a lawsuit asking the court to auction your house off and give them the proceeds destroying your life, family, finances and mental health. Then the lawsuit gets calendared by the court. Briley's plan at that point is to delay the court action until you get so stressed and frustrated that you throw up your hands and cave, or run out of money so you can't pay your attorney anymore allowing Briley to take the property completely destroying their lives. The impact on so many people means nothing to Briley. Other people's nightmares with Briley parallel my experiences almost to the letter. I am a 72-year-old single elderly woman Briley wants to force me out of my home of 27 years and live homeless on the streets of Anchorage as soon as he can. I don't want anyone to have the same experiences I am having and would be interested to hear from anyone having similar experiences with Briley.

Wants $200 for an estimate that you get back "if" you hire them…read more This was the only one i talked to that wants money up front.