COMPLETE RIP OFFS! I called for a pump today during regular business hours. They want to charge a…read more$250 after hours fee during regular business hours. Talk about ripping off your customers. They were my regular service until today. I will be taking my money to a business that doesn't rip off their customers. How does this guy sleep at night? They called this highway robbery back in the day!

I appreciate that they called me the day before to confirm the time of day; and their driver called…read morewhen he was on the way. Larry, the septic technician, was polite and friendly and cracked several jokes. When he got to the house he confirmed the location of the tank and told me he would come to the front door when he was done. He finished and put everything back as it was. He then came to the front door explained what he had done and how my septic system looked. He gave me some literature on septic system maintenance as well as a sheet explaining what he had done and the condition of my system.

Came out as ASAP as they could (under 3 hours from the time I called) and got my lines thawed, and…read morehelped me get a space heater into a very uncomfortable crawl space to prevent another freeze. Friendly and helpful.

The only business that actually answered our phone call promptly after leaving numerous messages…read morefor others businesses from the day before. We needed help with unclogging a drain, they were ready to come in within an hour, upfront cost, honest with better options to minimize our cost.. fixed our problem quickly.. very knowledgeable and great customer service and communication.

Very nice folks, efficient service and tidy. They were able to come same day I called to clear my…read morekitchen drain, which we really appreciate.

Our sewer line backed up. They were quick to call me back and were able to come right out. We are…read morea family of 8 so no plumbing is a big issue. Thanks for your great service!

Absolutely outstanding service! After dealing with a persistent plumbing issue that two visits from…read moreanother company failed to resolve over a span of months, I finally called Alaska Sewer & Drain. I'm so glad I did. Their technician, Keenan Laird, was everything you'd hope for--courteous, fast, knowledgeable, efficient, and incredibly effective. Keenan quickly diagnosed the real problem and had it fully resolved within minutes. No runaround, no wasted time--just professional service that gets the job done right. Highly recommend Alaska Sewer & Drain and especially Keenan!

I used this company two years ago and got to work with Scott. It was a great experience, he was…read morevery helpful, kind, and timely. I was a HUGE fan. That being said, after trying to use their services recently, I will never go through this company again. The lack of communication, customer service, care, and/or regard for my time and money is eye opening, very frustrating, and disappointing. My recent experience: I scheduled an appointment for the 11th for my flooding utility room. Tenants can not use their washing machine until this is fixed. They said they'd contact me 30 minutes prior to arriving and they could show any time between 8am-5pm. I really needed this done, so had taken the day off of work. At 4ish-pm I called them and said the job takes at least an hour to do and "I still haven't gotten a call from anyone... is anyone coming?" They tell me there was a "family emergency" and they'd have to cancel. Although frustrated, I could see that being out of their hands, and understood. However, I had to call them to find out they weren't coming, and reschedule myself. The soonest they had was a week out! I need it done, so I agreed to the date. We rescheduled for today the 17th. Again, they'd call 30 minutes in advance, blah blah blah. Not only, has no one called to say they are or aren't coming but I have called them twice to make sure I was still on the list for the day and ensure I wouldn't be missed or rescheduled again. Both times, I was told their dispatch would call me back, and I've not received a single call. Like last time, I took the day off of work to meet them here. It is already an expensive service to have done, but I'm also having to take time off of work to be here, costing me even more money. I'm not sure why it's been so painfully difficult to work with AK Sewer and Drain this time around. I did learn they're managed by a comapny based out of Illinois now. Im not sure if that was the case a few years ago, but the drastic difference in customer service is astonishing. I will not be using this company any more, I am so beyond frustrated. A friend recommended I call One Stop Services in town. The owner's daughter answered the phone on the third ring! Due to the plumbing problem I'm having she had me speak with her father (the owner) to ensure the correct service was scheduled. He was very kind, funny and personable, and they got me scheduled for tomorrow morning! It was SO EASY AND SIMPLE, just as it should be. Awaiting tomorrow's service outcomes with One Stop Services, I might be taking my future business there moving forward.

Excellent customer service with prompt responses and scheduling septic pumping. Provided notice…read moreprior to arrival as requested which allowed me to meet and talk with technician while tank was being pumped. They will get all our service and recommendations from now on.

Quick and reliable service at a fair price. And they don't try to rip you off by pumping less or…read moretrying to collapse your tank like the other companies in town. I'd recommend Isaacs to anyone.

Only folks who answered phone on a weekend and got us scheduled for Monday! Plus who can resist a…read morecatchy name like that? Super nice mom and pop operation; our second time using and will continue to do so!

From the owner: A Full Moon Septic specializing in septic tank cleaning since 2009…read more Septic Tank Cleaning septic tank pumping how often septic tank pumped septic tank bacteria septic tank care cost of septic tank pump septic tank treatments when to pump a septic tank septic maintenance septic cleaning contractor