Friendly customer service and quick response. Technician was friendly and found the issue quickly…read more Prices are a little high ($370 for a control box that is $110 at Lowe's) for something that is plug and play installation. I paid the $600 bill and appreciated the service.

I'll never call them again…read more Rather unfortunate first and last experience with Rock Solid Plumbing and Heating. We requested a quote for them to come out and check our propane system to see if we can have a line plumbed up to install a heater register and they scheduled us, then they called the day of to let us know "we don't do that work or intend on getting the materials to do that kind of work". This is heating & plumbing. No worries, I'll give my money to literally any other plumber. It'll be an awfully cold day in you know where before I contact them again. Wasted my time and wasted my money by having me call out of work today so I could be here just for them to cancel my appointment. Terrible customer service. Maybe if they invested some of the resources they've invested into catchy commercials into their product this review would've been different. In order to better meet the needs of the community they should adequately market to their skills and services. You're not a plumber if you don't do basic plumbing work. False advertisement.

Brandon installed my water heater after I lost hot water for over a week. My old water heater had…read morelasted 20 years and had a hole in it so it was time. After a few quotes I went with WPH because of the professional recommendation of their work, the price, friendliness and they were able to work with my schedule! He worked quickly and I'm very satisfied!

From the owner: Our team has 30+ years of experience to bring their customers professional services, expert advice…read moreand competitive rates.

I called Erwin Wednesday at 5:30, because my boiler system upstairs wasn't working. He was at my…read morehouse at 9:00 then next morning. He got me up and running in about a 1 and a half hours. He also had told a couple of weeks more and my system would completely failed! Glad I called. Prices are reasonable. I will definitely use Erwin's in the future.

The best!! Went out of his way to do the work plus looked over my furnace. Recommend highly.read more

I'm really disappointed in my experience with Paragon. I made calls to various plumbers in the Mat…read moreSu area for pricing information prior to scheduling service and I feel like they weren't very transparent or honest with the pricing information that they gave me prior to me making the decision to use them. We had requested the removal of our reverse osmosis unit and to convert our dual drain sink to a single drain: Since we were getting new countertops and a new sink placed, they recommended the removal of the reverse osmosis and prep for the drain work in the first call out. For the second call out after the countertops and sink were installed I was told they wouldn't charge me for the call out fee and instead charge the hourly rate of $180 - sure, great. That's basically the standard pricing information I got by calling around. My main issue is that once the second call out was finished, I was charged $490.00 for 1.5 of work and materials. I was confused since the $180 hourly rate for even 2 hours of work was $360. They then informed me that since the previous job he was at was an hour away from me I was responsible for paying for his time to drive to my house? Not only that, the plumber told the manager that he was at my home for an hour and 45 minutes, which wasn't true. I have a ring doorbell that shows him arriving exactly at 1PM and walking out of my door at 2:33PM - which 5/10 minutes prior to that he was standing in my entry way collecting payment and discussing the pricing with me. In total we spent $730 on a job that took (collectively) 2.5 hours and only $35 of that total was for materials for the pipe and attachments/fittings under the sink. I'm no expert in plumbing but I've since discussed this with a number of people who are pretty shocked at the amount of money we had to pay for what is considered a relatively simple project. After speaking with Phillip he explained everything to me, which I appreciated, and offered to refund us $100 If that would "make me happy." I declined the refund because he made it seem like I was the only customer to call with this complaint. It really isn't even about the money, it is really about integrity and transparency. Had I known I had to pay for the plumbers time from driving point A to point B (regardless of how far away) I wouldn't have felt so blindsided by that cost. Also, the additional 15 minutes the plumber said he was there when he actually wasn't was really just a flat out lie. Long story, long: No, I won't be using them again and I don't recommend using them either.

Paragon Mechanical and their plumber Matt did an excellent job on our shower and tub install! When…read morewe had an issue getting anyone else to come out, Paragon Mechanical was able to do it within a day. We were so pleased that the job was done so fast and efficiently, and we really trusted Matt's advice and expertise. Thank you again!

Whomever we spoke to on the phone and in person had no idea what they were doing!! Never told us we…read morehad to prepay for the part from Anch, then got the wrong part #. It took 3 days to get the part because of this idiot and I've had no hot water for a week trying to get it taken care of. They need someone with common sense and customer service, not the idiot we dealt with!!

I've gone there a few times and have not been satisfied with your customer service. This last time…read moreput me over the top, I stood there for about 10 to 15 minutes, I understand you were busy, but the girls that were helping the one customer that just walked out walked right by me a few times and no one even acknowledged I was there. No "we'll be right with you sir", or nothing. There was another "clerk" that was filling an order he recieved on the phone, but you should try to help people who want to spend money at your store that need help too!!! I am going to try to find supplies at another place, yoiur in store customer service sucks!!

Needed a furnace repaired and some other repairs done for the sale of a home. They were prompt,…read morecourteous and were able to schedule me on short notice. Appreciate their professionalism.

Jared was on time if not slightly early. He was professional and answered my questions.read more

no negative just positive love the company love the…read moreemployer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem.

Water Heater repair on a Weekend in December, while it cost a bit more here, it was same day…read moreService which was unexpected and well worth the cost. Very Efficient and Professional , I will be calling them again as needed here. The time that was spent explaining to me the Issue was a added bonus,

Wouldn't recommend. The plumber who came left a mess and damages, never apologized and was rude…read more Gave different time when he'll arrived and was late. Won't be seeking their service.

: HVAC system maintenance Technicians quality of work was…read moregood. Not a fan that I wasn't informed of him replacing my back flow valve and fill valve without asking me. $400+ in parts Not as punctual as they used to be when I worked along side them in the industry. Their new pricing is absurd and I can't fathom how lower income families could afford a scheduled service call let alone and after hours emergency. I don't leave any reviews ever but this one seemed worthy