Sometimes corporations can nail customer service for birthdays . This location went out of its way to create a last minute birthday, and give my son an AMAZING birthday experience with the energy you see in the commercials. During Covid, my son dreamed about celebrating there, but they were closed. He got the experience he was dreaming of and being 9, it was just perfect! Thank you Chuck E Cheese for the excellent customer experience and fun that kids this age need after the pandemic. Thank you!!!!!!! read more

Chuck E. Cheese - Chuck E Cheese birthday fun. - Pizza Near Me - West Hills, California

I want to give a Big Thanks to Jack he was my party attendant for my daughters 1st Birthday Party. He gave us amazing service he was Polite, Helpful in every way I couldn't ask more from the kid he did a Great Job. To the food, the cake, and service this kid was on it. ask for him specifically he made our Chuck E Cheese experience special, thank you Jack kid deserves a raise If you ask me. read more

We had an epic party for my son! He has a permanent smile on his face from all the fun he had :) thank you for making his day so special a very special thanks to the incredible party concierge service they provide - Jorge was meticulous and made sure to run every decision by me so there were no surprises. Also allll our guests couldn't stop raving at the fun they and their kids were having! I can't wait to take my kids back and they obviously won't stop asking when they can visit Chuck e Cheese again. Can't thank this awesome team enough read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

Worst place ever!!!! The place is very fun for the Children's But The staff is very rude Group of kids that don't know how to give service to the customers This place needs to upgrade his workers immediately Last Saturday we waited 1 hour for a one pizza Not ok !!!! read more

Worst experience ever, manager was ridiculously rude. Salad bar was empty for over an hour, pizza took over 40 minutes and we got the wrong order we ordered stuffed crust and did not receive it, to be fair they made us a new one which took another 30 minutes large fries were counted the smallest order of fries. Over all management should have helped out but instead said she's on her break. She had a bad attitude and rude. We go to Chuck E. Cheese frequently but won't be coming back to this location, I hope the manager is getting what she wants. Less business. read more

Place with a good team under the supervision of a high professional level manager, Dominic. They love kids obviously and can assist promptly even if you messed up with the reservation or something else happened. I would say the food there is better than many other pizzerias offer. Not that many places near by are client oriented as this Chuck E. Cheese. read more

I came here with my daughter so she can have fun. I spent over 200$. Ordered food, after 1 hour and half I had to physically go to kitchen and ask about my order. I was told to talk to the manager, I asked to speak to the manager 5 times , and waited an additional 25 minutes when her majesty finally came out with sour face and rude attitude without even acknowledging me, when I approached her she was so rude beyond the point, never apologized, never looked at me even, just said " our food takes over an hour to make " . Rude, unprofessional staff as well , on the other note , what do I expect if the manager has no people or customer service skills . Never coming here again , in-fact, will write to their corporate office . read more

This location is one of the most cleanest my family and i have been to . I live away from this location but i will travel here any time . The store is always so clean and the staff especially Jasmin is very sweet and kind . Has a lot of patience especially on days that are busy and hectic, she is a great example to her colleagues . read more

Decided to have a last minute get together with a few friends for my daughters 7 bday yesterday 2/28. I ordered food online a head of time and picked up when we arrived. It wasn't going to be a big thing but the staff went above and beyond to make it special! We were only a party of 8 with no reservations. They brought out chuckee and sang to her! They even were nice enough to cut and serve the cake we brought in. I can't thank this staff enough and the manger for her generosity and kindness. My daughter was so happy and grateful! read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

Overpriced, dirty, and an absolute joke. The only way to play their games is to purchase a 30-minute pass for $17 and pay another $1 for the card. Their pizza is $20, and it's 10 inches. It tastes like something you buy from the freezer aisle. If my kid's teeth weren't loose before, the catcher's mitt with cheese she ate jarred those teeth loose now. The characters on stage broke several times while we were here. I get understaffed, but it's also clear the staff is underpaid based on their attitude. Even the Chuck E. Cheese mascot was half-assing it during the "dance break." Gameplay goes by quickly for each video game, and it's nearly impossible to gain anything of worth from tickets. A lot of games are broken. The Ticket Counter person was very polite and skirted the rules to get my kid better cheap toys and candy. But overall, it was a total racket. Take your kids elsewhere. read more

This chuck e cheese doesn't have a lot of games options. I hit the jackpot 3 times tonight and 1 out of the 3 times the tickets didn't come out. The machine owed me 55 tickets. My boyfriend called one of the worker to come help us. As she was giving us our tickets she said "you didn't hit jackpot and the machine is working fine." From the kids to my boyfriend were just looking at her as of why would we lie about it??? The ball hit the jackpot box and the machine lit up.... Feeling lucky today maybe I should go get the 800 million Powerball :) read more

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Great place but too many people. They should have a limit of people who can be there. The food wasn't bad kids liked it.

I can we make it in Saturday and it was so fun there's so enjoy hair put the energy in this place there eat pizza I really recommend on this place read more

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Austin has terrible customer service and should be properly trained on how to deal with customers during high traffic times. From the 9 month pregnant woman who was patiently following direction since you only had 1 register open for food & ticket prize counter, you told to go to the back of line even though your co-worker requested that you charge me for a $1.99 lollipop. I will be calling the corporate office to provide further details on your inability to work under high pressure and your displeasing demeanor. read more

We went here for a birthday party on 11/5/23 and my son and me got violently ill for days from this place along with at least 5 other people from the party we went to. I had to bring my son to urgent care to try to get an iv. It was an awful week. Stay away from this place. It's a bastion of germs. read more

I've been coming to Chuck E. Cheese for years. I guess, like most of us who were born in the 80's and now have children of our own. I have long waited for a chain to come and knock them off their feet. Yes, there pricing is much better than Dave n Busters, but still a rip off. So now they have these play cards that you can load for 30-45 mins. Which starts as soon as you swipe your card. Not truly giving you the full time be abuse each game subtracts a minute, even if it only takes you 20 seconds to complete the game. Also loaded minute cards shouldn't be an option on super busy days. Like, when is Chuck E. Cheese not busy. It's only so many things us parents can do. We waited in line for so many machines, that the card ran out way before the allotted time. Sucks ass right! Especially when dealing with small children. They will find any reason to let you know you have messed up as a parent. Only for you to turn around and load more money. It's a freaking money pit. Not to mention they charge you $1.50 for each coil band on the card. They don't even ask you if you want it! When you go up to purchase a card, they automatically charge you the fee. I had an additional 5.00 charge to my receipt for damn coils. Let's talk about the bathrooms. Like what the heck. Nasty nasty hot as mess. This is always. Not just cause they were busy, but because they don't care. Come here and spend a load of cash, however we won't have hand soap, tissue or anything else you need in a restroom to have a sanitary experience! Has to change. The food is the same basic mess it's always been. Pizza is only cool when it's hot. The Salad bar should not be called a salad bar. The only plus is they give you wine and beer. Listen owners of Chuck E. Cheese. Something needs to give. Shape it up for us Parents. But, then again keep slipping. Maybe one day I'll put you out of business. read more

Chuck E. Cheese - Ummmmm - Pizza Near Me - West Hills, California

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Just spent over 20 dollars on a pepperoni pizza, and pretty sure I have food poisoning. I haven't eaten anything else today besides this - and haven't left the restroom. The pizza tasted like I was eating cardboard. The cheese didn't look fully cooked - and the crust was extremely crunchy. Aka burnt. Pray for me...as I write this review from the toilet seat. And cry in agony because Chuck E and his cheese did me BAD! Real bad! I don't know if I can trust another pizza from here. It was amazing when I was 8 but now being 32 it attacked me like no other. read more

New games and new prizes. Plus it's fun for the whole family. Go online to download digital coupons and save to your apple wallet for easier use. We won over 500 tickets but what's cool is they told us just to save the receipt and we can combine them next time so that we can get a real prize instead of a bunch of little ones. read more

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Went to a 5 year old Birthday party in Northridge Chuck E. Cheese. Was super surprised to see very clean place. Friendly atmosphere. Professional reps and lots of happy little ones. Pizza was the best I've eaten in a long time. Better than the most expensive pizza today. The buffalo chicken wings were on point and the service was superb. Had a super great time. Will go back again. read more

Can't even to begin and say I'm watching Omid and he's having a fun day all the cotton candy ice creme a child can imagine. This place is soooooo awesome Bashar and the staff are amazing. Even if the machines might have glitches the staff are so customer service friendly. Omid has over 259 credits left and he's not giving in hopefully I can have him drink all the fruit punch and junk then he's off towards his parents This place super clean and soo much fun and I'm having a blast thank you for making this Saturday a blessing. Kind regards Dr.G read more

Chuck E. Cheese - Fun day with Omid - Pizza Near Me - West Hills, California

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Priscilla is the absolute greatest! We have had some small issues here (pizza was tossed while we were playing, wrong order was given 2ce in the same night, the photo game had no paper, our card reflected the wrong balance), but we still come back, because Priscilla always jumps in with her exceptional customer service with a smile and makes it right. From something as simple as an apology or rushing our pizza so it will come out asap. She is always running around serving food, fixing machines, cleaning tables, etc. and all with a smile on her face. Please promote this girl. She's fantastic. She's like part of the family now everytime we go! read more

I visited for the first time at this location. I was beyond impressed that all employees were super enthusiastic very good vibes. kelly was very informative and guided me thru the whole ordering process. definitely had a lot of patience when it came down to helping out at the price counter. food was delicious ! chuck e cheese came out and was pumping up the crowd. over all great visit read more

Amazing experience with my kiddos! Great birthday !! Great service! So much fan for kids! Just one minus some of the mashine don't works !! But compare that all are perfect!! read more

So far we have come here for both my nephews birthdays. Given that he's 2, we weren't looking to go all out. This place is perfect for an easy fun small party (bigger parties, too). There were 3 kids, my nephew included and about 10 adults. We had 4 pizzas and 3 orders of wings. The food was fresh, hot and really good. The party package we purchased allowed us time with Chuck E. and a host. I believe we also got tokens. Being a Monday, it was a lot less busy than if we had been there on a weekend too. Until your kid is older and has a different preference, I recommend this place for birthday parties. read more

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Terrible service and experience I have to say I expect a packed house when coming here on a Friday especially if we are here for a birthday party but to have a hour to hour and a half to wait for your food is crazy not to mention when they brought kids pizza out they wanted to sing happy Birthday 10 minutes after while kids were still eating is it the parties fault that you ran late with pizza???? Then our cake comes out you cut 6 pieces umm hello we had about 16 sitting there I understand they are adults but I would think paying over 220 dollars just for kids not to mention what adults paid we could at least get 10 more slices cut overall this has to be the worst Chuck E. Cheese's I've even been too either properly staff or having better training for your team. read more

We went to a birthday here and we had a great time. My 3 year old was in heaven. The pizza was delicious. It reminded me of when I used to go as a child. I think for sure that my son will have a future birthday party here it's almost inevitable. read more

5 stars all around! We had our daughter's 2nd birthday party here and it was great! First of all the staff was amazing and attentive. They kept checking in to make sure we were good and asked if they could help. All the kids (and adults) had a blast and the price was on point! Everyone enjoyed themselves and this may become our regular birthday party spot! read more

First time back and it was great , pizza still taste great and staff were nice even when it came down to closing time . I do want to recognize ashley for being the sweetest women ever . It's the little things she did that made my trip the most amazing one ever . Thank you Ashely for being so nice and kind read more

I hadn't been back since the start of the pandemic and wasn't sure about going somewhere packed but we had a great time. I appreciate the staff checking for vaccination cards and asking people to keep their masks up. Did see two grown ass people giving the young staff grief because they didn't have their vax cards which is not cool. But food came out quickly and everything including bathrooms were clean. read more

So I have not been to a Chuck E Cheese in over 10 years till yesterday! I took my son for the first time and he had a blast! I have herd positive and negative about Chuck E Cheese so I was not to sure about the place. but from my personal experience I did not think it was bad at all! It was a Saturday so they were extremely busy. we ordered 4 large pizza and party size wings and everything came out great I really enjoyed it just like the good old days lol it about 30 minutes but understandable they were busy. they only serve you one beer a hour which kind of sucks it should be at least 2 but they serve large glasses. I will definitely be going back again soon with my son! read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

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Zero stars to this place! It used to be such a nice and happy place a few years ago! But now it turns in to ghetto zoo!!! First of all you should show proof of vaccinations 5 years old and up , they check it with ID !!! (No joke! Very strict teenagers on the doors!) boooo Musk should wear everyone who is 3 and up!!! No more real tickets, everything goes automatically to the card, kids don't understand what is going on, how many tickets they have etc... Not fun anymore, excitement is gone! All buttons and handles on the machines are sticky and dirty !!! Some machines are broken... Place is dirty and nasty! But, 3 years old must cover their faces! Because this dirty nasty place afraid to get corona from them!!!! The looser behind the counter is pointing to little kids (up to 5 years old) and telling them to put on a mask before they can choose cheap crappy prize. Guys, It so sad!!!! Open your eyes, especially you - workers, manager and owners! What are you doing? Little kids came to have fun and it looks like you fill that privilege over 2 and 3 year old ones, pointing on them and telling them to cover their faces otherwise they can't choose that prize. They are just little kids! And don't really understand all this masks.... that don't even help!!! There was a lady in front of us, who's kid was crying and didn't want to put a mask over his face but she put it anyway with all her strength!!!! because he need that fu...ing toy for the points. Poor kid! It so disappointing and sad! Definitely never coming back, there much more fun and clean places with respectful personnel. read more

Omg I have been to so many Chuck E Cheese here in the Valley but this by far is my favorite. They treat their customers like family. They keep someone on the floor continuously cleaning the games, they keep the drink area and salad bar emasculate. Ever since covid I have been super skeptical about coming out in public with my kids to play indoors BUT we come to this Chuck E Cheese 2-3 times a week. Also the managers aren't just barking orders they are out on the floor cleaning n greeting and they are also in the back cooking. Oh and the bathrooms are always clean too. read more

Update 2/6/19 I HAVE EMAILED THEM TO SEE WHAT I CAN DO TO GIVE ME OTHER CHANCE FOR A CHANGE OF HEART OR SOMETHING, I have yet to wait since the first post I made. ANY RESPONSE BACK AND YOU GUESSED RIGHT... nothing!!! Yet.. They. Just. don't. Give a crap RUDEEEE!! It was my daughter 1st birthday and I know we all worked her bday landed on a Wednesday, but my family took there time after 8 to come over my house and drive to Chuck E. Cheese we got there at 8:30 and knew they were gonna close! Though we still asked for an order of pizza and the whole set of a birthday that came with a pizza, chucky singing to you, a giant cookie and so much more and we paid money for and only got a pizza and left over of fries and veggies that were gross and cold. I WAS AWARE THAT THEY WERE CLOSING but they could of said we can't serve you pizza so we can't take your money THAN instead decided to take OUR money and NOT THE FULL SERIVE WE PAID!!!!!!!!!! Rude rude riled offf DO NOT COME HERE!!!!!! They don't read more

Based on years of visits... There is rarely someone at the register/prize area when we arrive or when it's time to cash out. You have to stand there and hope someone will emerge from the door that leads to "the back". They do know they exist so customers can pay for their services & goods, right? When they finally appear, no apology or explanation. The only employee dependably on the floor is the person stamping families (for security) as they enter. Many games are broken or out of tickets at any given time. Good luck finding anyone to assist. The women's bathroom is always a disgusting mess. The employees are nice if you can locate them. We're going to go to Dave and Busters from now on. read more

I never thought I'd find myself reviewing Chuck E Cheese. I (thankfully) don't have kids and are therefore not invited to the kid parties. But, a good friend was taking her daughter there for a little fun, and I went along for the 'experience.' The place is smaller than I thought it would be, but the kids didn't seem to mind. A good thing, since the audience is young, is that the games are geared for really young kids. There was very little to interest any older kids (like me, haha!), so I was kinda bored. Pizza looked scary; beer was a little pricey. And, speaking of scary, what is up with Chuck E Cheese? He's a huge creeper rat! He cruised around, leering at kids, leading them, pied piper style, for free tickets. My friend's daughter was afraid of him and kept saying, 'He should get outta here!" I would never choose to go again, but I'm glad I went. It was definitely an experience. It's not too bad to let your kid run around for a while for ten bucks, but for me, there's a happy hour somewhere I'm missing =) read more

I didn't like the food there and also the game selection for 2 years old baby wasn't that good. I don't know if will visit there again. I hope you improve the food selection and quality.. read more

The pizza was cold. The workers (especially the manager) were all rude and looked like they hated their jobs. At least 7 games were out of order. We paid $5 for a basket of fries and we got half a potato, if that. The bathroom stalls are so small that my fiancé was basically playing footsies with the man next to him. Do yourself a favor and go to a different Chuck E Cheese read more

Well, it's better than the one in Thousand Oaks, is the best thing I can say. I went to a kid's birthday party here. The birthday kid's mom complained that they basically do not answer the phone ever here. I can see why. It is crazy busy. Someone has got to open up another place like this and try to do it right, unlike so much of what is wrong with this place. They do the birthday parties like a factory. You sit at long lunchroom style tables near the front, which used to be cute animatronic shows when I was a kid, but now it's pretty much screens with music videos, and occasionally the things sing, but it's all movie studio-esque, and I hate it. The fact that they only sing for parties sucks. Not only that, but they don't do each kid's birthday separately, they bring them all up, and rush through them. Each party gets a two hour window and it is like an assembly line. In, pizza, tokens, song, cake, leave. They will make sure you don't overstay your two hours, as they will be immediately prepping for the next party before it is even time. It isn't particularly clean, but it's cleaner than the last one I went to, and it's just so loud. At least most of the games were working. read more

This place gets a 1 star mainly because of their rude staff. I was standing in line with my 2 year old in my arms and my daughter in front of me for over 20 minutes. Only one cashier was helping with redeeming prizes. Line kept getting longer and people started to cut in line. Finally another cashier walks over and asks the people behind me for their tickets. Me and the lady in front of me complained and the cashier with such a rude demeanor and attitude turns towards us and says I don't care! What do you mean you don't care? This is your number 1 job! Customer service! They also had 2 birthday parties going on. So people crammed into this little place. Definitely not going back there at all! read more

My sister chose this place to celebrate her son's 3rd birthday. And I must say, it was a very disappointing experience. First of all, there was a really foul smell when u walked in. When was he last time they cleaned the carpet? Let's talk about the menu. My husband and I ordered iced tea and the rest of the party wanted a soda. The menu said that iced is $1.89 and adult soft drinks are $2.49 each, that's if you're paying close attention to the menu board and your receipt. Because no matter what the menu said, they will charge you $2.49 for iced tea as opposed to the $1.99 that's posted in their menu. When we brought that up to Mario, the order taker, he said that they don't even have a separate key for iced tea on their register. Thy only have adult soda for $2.49. My husband said they need to remove that from their menu and To that, Mario replied; "the menu has fries on it and they don't even sell fries!" Attention: Managers of this establishment, re-do your menu or you'll be in trouble for false advertisement. read more

Chuck E. Cheese - Really disappointing experience! Menu is very misleading. - Pizza Near Me - West Hills, California

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