Assistant Manager Gabriel saved the day. I got to the front counter and had no idea how to approach what they have to offer. He led me to a great deal and honestly kept us from leaving. The place was clean, all the games worked, and the adventure zone had my kids going nuts for four hours. The Chuck E. Cheese who came out to dance was super legit and from what I hear he's wearing many hats at this establishment. Will for sure go back to this one. A+ service. read more

Birthday Party No'No's We had a very disappointing experience hosting a birthday party here. Our party was scheduled for 11:00 a.m., but when we arrived, the game cards were not ready. We did not receive them until 11:33 a.m., which meant the children were sitting around for over half an hour with nothing to do. This was extremely frustrating, especially with excited kids who were ready to play. On top of that, the Ticket Blaster machine did not work at first. We had to wait an additional 15 minutes for it to be fixed, which further delayed the party and took away from the experience we paid for. Overall, the lack of preparation and multiple delays made the party feel unorganized and stressful. For a venue that specializes in children's birthday parties, this level of service was unacceptable. read more

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Disappointing experience due to poor customer service. I purchased a pizza play combo that included four drinks. When refilling iced tea, both the "sweetened" and "unsweetened" fountains were dispensing sweet tea. I calmly brought this to the manager's attention. Instead of checking the machine or offering any resolution, the manager dismissed the concern and refused to verify it, insisting the unsweetened tea was correct without even tasting or investigating. The issue wasn't the iced tea -- it was the unwillingness to acknowledge or address a legitimate customer concern. A simple check or courteous response would have made a difference. Unfortunately, because of how this was handled, we won't be returning to this location. read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

I've been coming to this place for so many years. Tonight I came here with my kids Gabriel the manager was amazing. They made a mistake on our pizza. It was so professional changed it right away.! Such great service! Really unexpected. read more

For starters we booked my daughter's birthday here because I was scoping a company party for my business. My employees have families and I wanted to make sure if I booked a company event my employees would be cared for regardless of the head count, or how they walked in through the front door. My wife and kids walked in with a 0- response. (We walked in with balloons, cake, and presents) we sat ourselves down without even a "hello, which party are you with". The liaison was short with my wife because he never uttered beyond a one word answer. We never trampled or stepped upon the party before us. But our liaison was extremely Lazy, unprofessional. If he was mad that he was stuck with employment at Chuck E Cheese that should not be reflected on anyone's children's birthdays, Because, he was sure to let us know when his break times were, but never let us know when he came back on "DUTY", what the next step of birthday was, came to ask us if we needed anything else. I especially did not like that we had to remind our liaison more than 2X of the ticket blaster, Chuck E. Cheese coming to table at least (once). I will not not be subjecting my employees with family's to this kind of rude customer service when my employees make sure homes are kept in tact for their families and we're only asking for a birthday. read more

Thank you Gabriel for the outstanding customer service! Friendly and attentive staff. Lots of games to choose from and the kids love it! We had a great time. read more

Chuck E. Cheese - Chuck E Cheese - Pizza Near Me - West Hills, California

The service and performance at Chuck E. Cheese has now improved even more dramatically. Lamon' is a fantastic employee., His people skills are super. The service although in the past was pretty good as really turned up to just perfect. I think Lamon should be given a raise and a letter of appraisal read more

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We visited here on a Wednesday night. It wasn't too packed but the manager "Carlos" was super friendly and welcoming. He made sure that my kid had a great experience. Made sure we feel welcomed. That pizza he gave us was cooked to perfection. Very professional and he cared about the customers , gave us a great experience. We feel truly welcomed and we're definitely coming back again. This is now the Chuck E. Cheese we will keep coming back to. read more

If you can roll with the changes, this place is a pretty solid venue to throw a party for young ones. We paid about $486.02 for a 2 hour window that included food, table, decorations, unlimited play for our son's friends. Yovani was super friendly and helpful making sure our guests had a very memorable time. It was really a zero stress experience for us and everyone left happy. The pizza is a lot better than you'd expect and probably better than even some pizza parlors. My only real complaint is their soda fountains being Pepsi instead of Coke. read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

It's been a few years since we have been here. The kids are getting a bit old, but we thought we would give it a chance. They added a new Trampoline Zone a year ago. If you have little ones, it's perfect. 10 dollars including socks. Just the right size for toddlers and young elementary school kids. The service was good. Food came out hot and they had people cleaning the tables pretty often. The food was a hit. Chuck e Cheese used to be known for their bland overpriced pizza. While it's still expensive, it's quite tasty now. Season crust with a good amount of cheese and sauce. Garlic bread was also fantastic. Fries and wings we could probably do without next time, but they were fine. Game wise, there was a decent amount to do. Two different areas with a good variety of games. Ambiance was clean and well spaced out. Overall, it was a good trip down memory lane. read more

We are now in the realm of kids birthday parties and of course our son wants one! I've always wanted a Chick E. Cheese bday party and never got it. So, I decide our son would get it! We looked at other bday locations but this seemed to fit the following criteria: 1. Had games/activities, 2. A/C a must, 3. A reasonable-ish food/beverage party pack 4. Have a convenient location. 5. Flexibility with guest size and changes. So this was going to be the place. The added perks came after booking: easy booking on-line/app, free custome e-invites provided, party planner for the entire party (2 hours), you can bring in your own cake and decorations and the place needs to be clean and safe. I have to say, the turn-out was great and the excitement was immense! These kids enjoyed themselves thouroughly and the energy was contagious! So for me it was all worth it! Our son felt special on his day. Mission completed! I really need to give a special thanks to George- the party coordinator and I need to also say thanks to the manager! George was very calm and organized. This helped me calm down as I get stressed. He was available for any questions I had or for anything that could pop up. He made the party run smoothly! The manager called me the night before to confirm and alerted me to the fact that they were making the party favor bags due to shortage in the original nice looking bags. In addition she threw in dipping dots because of this. I was very happy with that. All the kids enjoyed that as well! Love the re-model! Miss the band. We'll be back! read more

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You can't get more nostalgic for me than Chuck E. Cheese. I have so many fond memories of going there as a kid, and now that I have my own, it's just as fun as I remember--though I do miss the ball pit. That said, the addition of the trampoline is a nice touch. I've brought my son here for multiple birthday parties, as well as just to spend a fun day out. We haven't signed up yet, but they also offer a monthly program which seems like a great option. Right now, they have a special for birthday parties where you can get six kids for just $99. You really can't beat that deal. One of the things I love about this location is that they offer a sensory-friendly day once a month. They open earlier and turn off the loud noises, making it a great option for kids who get easily overstimulated. And don't forget to take a picture with Chuck E. before you leave--it's a must! read more

Chuck E. Cheese - Skee Ball - Pizza Near Me - West Hills, California

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The service was excellent! They have an amazing manager right now and you can really tell a difference! His name is Carlos and he made our experience so much more enjoyable. Very friendly, checked on the table and professional. Will definitely be coming back now. The food was great and up to par and clean. Say hi to Carlos! read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

Do not recommend this location for birthday parties. Incredibly unorganized, staff is rude, particularly LeMond (?). The manager, I think his name was Gabrielle was trying desperately to create a good experience, but really they had bad staff who just weren't competent and could not handle the seven birthday parties that we're going on at the same time. He's the only reason for two stars instead of one. They never did our birthday boys name call. I placed a deposit of $55 but then realized they charged me full price and never deducted the $55 deposit. We asked for help to get cake, cutting utensils, or even plate plates and forks multiple multiple times. It never happened. It was a terrible experience and we ended up spending about $1200. Would not recommend. Chuck E. Cheese in Thousand Oaks was much better. read more

I went to eat Sunday we have the Funpass which gives us a discount and we were not able to use it because I didn't have access to the app. No one seemed able to help me I think a leader said he emailed IT so I can get a email to reset it and until this day I have not heard anything back. At other Chuck e cheese they type in my number no problem but they did not even do that. read more

I recently came to this location for a friend's son's birthday. The staff was great. The pizza was good, and they had light beer. Really, the reason this place is getting a 2-star rating is the musty smell. Almost like mold just not be nice. As soon as you walk through the doors, you get slapped with that smell. Even the kids held their noses. You get used to it eventually, but as soon as you go to the restroom and come back out, you smell it. It's so foul. I have a 4-month-old, and this place just lost a future customer. Please, for the safety of kids and employees, change the carpet. read more

Really?? Minimum 100 as you ran out of the $49 plan? Why do I need to pay that much if I only came here for 45 minutes?? It is alright. All games were working, bathroom is alright, and pizza taste amazing (although little pricy for the size). Overall it's is fine. Not sure I will return here. read more

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Short of everything managers needs more training since staff are not paying attention to customer needs such as cups for water napkins and cleaning. Needs corporate attention read more

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The staff Brenda ( manager assistance) told me to shut up not one time but 3 times when I tried to dispute the unfair charges. We were having such a great time until she told me to shut up! Chuck E cheese please look into the staff you hire, this was for a birthday party for a 4 year old and your staff told me to shut up. I was so shaken by the experience and extremely disappointed. I will write a letter to the headquarter. read more

This is our favorite Chuck E. Cheese and we have celebrated both my daughters second and third birthday here! The staff is friendly and so helpful. The place is clean and the kids have a blast. The pizza is my FAVORITE! The birthday package is great and so worth it. We may have all her birthday parties here! I highly recommend this location. Plenty of parking which is always a plus. read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

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Came here last week with the kids. It was mostly what you'd expect that being loud, chaotic, but the kids had fun, which is what really matters. Some of the games weren't working right, but one of the guys up front at the check in box, had brown hair and I think his name was Ryan, helped fix a few of them and also cleaned my table when asked to, so props to him. The food was fine, nothing special, and the place could've been a little cleaner overall. Bathrooms were kind of rough and we had to wait a while in line at the front desk to order and ask for water cups. It's not perfect, but it gets the job done for a kid's day out. read more

Smallest Chuck E. Cheese we've been to. Smallest selection of prizes. They do have trampoline at this location and was really busy Friday night. Lots to do for little ones! read more

Chuck E. Cheese - Claw machine was a hit - Pizza Near Me - West Hills, California

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Thank you Thank you very much Thank you very much Jose Thank you very much have a great day read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

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One person behind the counter, the wait is forever and the food is mediocre at best... but kids like it so we suffer in going.

Worst Chuck E. Cheese I've been to. New to the area, and had the worst experience. The manager angel and the Asian boy need to be fired ! My family and i waited 40 min for the salad bar to be refilled because there was no lettuce. The lettuce was sitting on top and all staff said they couldn't switch it out because they could not leave their post. (they would have only taken one minute or less.) The manager finally came back from his lunch break, and we explained to him the issue that we had with the salad bar because our food had came out before the salad bar was available to us. The manager angel smiled and said "ok, what do you want me to do about it" How dare a manager speak to a paying customer like that. The prices are not cheap so we expect a little bit of better service. When the Asian boy dressed as Chucky and came out to all the kids, he was high fiving every one and when it came to my family, he put his hand out, and as soon as my family went to high five him, he took his hand away. Very unprofessional. Will never come back. Chuck E. Cheese , do better in hiring your staff! read more

Chuck E. Cheese is an intelligent place to take a toddler, where they always have fun. This location is always clean, and staff are friendly and trustworthy. They do monitor the entry and exit of children. Bathrooms are well maintained. If going often it is recommended to get a monthly Fun Pass, which comes with additional discounts. There are no coins and tickets anymore, just cards. Food is overpriced and generally not worth it unless to share. The menu could have more options like chicken nuggets. The games and rides are a little dated and could be modernized. One wishes they had a slide and ball pit too. Chucky could also come out more often as well. read more

Got to celebrate my daughter's 8th year birthday party here and we absolutely had a wonderful time! We had purchased a party package that came with a time frame at chuckie & a host, who was friendly & helpful. We had ordered large pizzas, drink & ice-creams. Pizzas were delicious! Ample parking space available. This place is perfect for having fun birthday parties with lots of games for kids. read more

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The pizza is standard Chuck E. Cheese pizza, nice and greasy. Don't eat too much. They got rid of the creepy robots a few years ago, and there's a huge screen in its place with cringey videos of kids dancing, but you know what? The videos are actually very cute. Soda machine is excellent. The people there are nice, of course. We dealt with a patient and sweet young woman named Andrea, who was handing out prizes to a gaggle of children. My son dropped a lollipop I just bought him and it shattered, and she just gave us another even as I was trying to hand her the two bucks for the replacement. indeed, the lollipops are quite brittle. I kind of miss the physical tickets, but I understand of course why they got sick of paying for all that paper and ink! What's nice is how you can buy a timed card so you can play as many games as you like (and resume when you die). Especially for us parents, because when the kids' cards suddenly stop working, it's time to go! One complaint (not a big deal, of course): I dropped a ball into the 1,000-point jug in the clown/circus game on the west wall three times, and it only counted one! Oh well. Might have cost me a few pennies worth of tickets. I must now say the best part of our visit today, as I've pointed out in other restaurant reviews: The bathrooms! Here, it's 100% score on the Jeffrey F. Yelp scale. It was super clean. The sinks had fast running water you could turn on and off with a handle, which was nice and hot; soap you could dispense by pushing a lever (no IR or motion sensors, or whatever it is other places use); and paper towels also with no motion sensors (you can just pull out what you need). Not only that, each sink had its own soap and paper towels right above it. You get the feeling they really care about you. If you want to wash your face and dry off, you can do it easily, which you can't with faucets that spray a tiny bit of water for a few seconds and turn off, or with a stupid air dryer. read more

Wow Shoutout to Jason! Amazing customer service! He was so nice to my niece and family! Very helpful and kind! Employee of the month in my eyes! read more

Nice place for kids. A lot of machines doesn't work at all. They pizza is very good and tasty. The best pizza I try ever !! The good point of this place is that you and you kids have same stamp with number that you kids can't leave without you. But!!! Last time I left with my kids and no one no checking.. so what's the point??! read more

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My kids have been begging me to take them to chuck e cheese for a bit now and i finally gave in. Last night we had the greatest time! Management really stepped it up here, customer service was on point and the whole area was sanitized and actually clean for once! my kids had a blast, and i can finally say this place specifically West Hills location is no longer known as stinky cheese to us LOL we will gladly come back again and again. read more

These are the regular boneless buffalo wings for $18. Thats was insulting. More like frozen chicken nuggets with some sauce on it. The life-size Chucky puppets from the 80s were all run down. There was a very old big screen TV 40inch from the '80s or 90s playing old music videos. For 150 tickets my son got a little tiny tiny 2 inch plastic plane. If this place had better marketing, better toys to win, better modern games, normal priced food etc. This place will be great. My kids like it is what is important but if I would like, we will come at least once or twice a month and spend $200+ each time. I spent $100 this time on garbage. The restroom was disgusting and had no functionality toilets. Floor is sticky from spilled soda. No one mops. 150 tickets gets u a 25¢ 2 inch plastic plane. read more

Chuck E. Cheese - $18 nuggets - Pizza Near Me - West Hills, California

Food is good because it's made after ordering, not before. Service is good. If you ever bump into an employee, Joshua Nguyen, he is awesome! Ambiance is good, not overcrowded. Parking is a plus because there is so much parking. I prefer this location over the Reseda location. read more

I brought my nephew who was staying with us from another country. They don't have Chuck e cheese in his area of the world. So I bought him two hours. He sure had a wonderful time. The employees were very nice and helpful as well. We loved the pizza!! Everything was great, thank you!! We'll be coming back next summer. read more

Chuck E. Cheese - He loved the race cars!! - Pizza Near Me - West Hills, California

I reserved a kids birthday party here and it was great! my little one loved everything about that night and the staff, especially Giovanni, made everything easy. I personally recommend making a kids party here. read more

Came here last week for the first time . Came back this week . Staff is awesome. Clean location . Probably the best location in The Valley in that situation . The food was the reason for the 3 stars . We were charged $6 more ($3 for xl upgrade and $3 for stuffed crust ) . We were told it's a lot more slices . As you can see in the pics . It's the same size just really small pieces cut . read more

Chuck E. Cheese - Pizza Near Me - West Hills, California

Wow, PSA Chuck E Cheese is now officially lost its mind. The last time I was here was several months back. Here is the current state of this place. 60 dollars got me: 1. A rude cashier that when I asked her a question (Gabrielle) said hey I just work here. 2. A medium-size pizza 3. A styrofoam plate for my salad 4. A small drink ( but technically a kids size cup) 5. 48 points to play 6. Had to pay for the playing card!!!!!!! 6. Pick up your own pizza in the kitchen where no one is there to greet you. So basically you're an employee and working for free. I don't know about you but 60 bucks better get me a free playing card, cheerful cashier, better silverware, decent size drink, and pizza. Will Never come back here, for service or food. When and if I come back it would be just to play because of my kids but never for dine-in service and you best believe I will be keeping this card foreva. read more

Chuck E. Cheese - Small size cup - Pizza Near Me - West Hills, California

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I didn't have high expectations going in. Was there 5 yrs ago and it was going down hills. But wow it has changed, super clean. They were cleaning the machines when we got there. Staff was super friendly. Pizza was really good. Saw lots of DoorDash and Uber eats orders. Will definitely go again. read more

First time with my toddler and it was amazing!! Staff were very attentive, food was good, and very clean. Definitely will be our favorite Chuck E. Cheese. read more

Hoy hice el cumpleaños de mi hijo en chunk E. cheese está ubicado en west hills mall de fall brook Cuando chunk E va a cantar el happy birthday lo huso junto con tres cumpleañeros más No fue únicamente para mi hijo Entonces para qué pagar tanto dinero por cada niño le quería tomar foto con el ratón y el estaba detrás de los niños como qué el festejado era el Aparte el chuck E cheese estaba desnutrido no tenía carisma Estoy arrepentida de haber pagado tanto por algo qué no valió la pena Mama papa asegúrese bien que el dinero que ustedes estén pagando sea personal la atención para su hijos Estoy muy molesta desepcionada de Chuck E. Cheese read more