Celebrated my son's 3rd birthday and it was perfect! Kaitlyn the party host was great! Went above and beyond with her service! Pizza was surprisingly good! Games were all working and place was super clean! read more

So kids asked to go Chuck E Cheese as we have been a couple times for birthday parties and they had fun. Figured sure, why not. Got a game card, ordered an app sampler and we're off to the games. Kids are having fun while we waited for food. After probably 20 minutes, buzzer went off and food is ready. One look and I was immediately not happy. Tips of fries are charred and the tiny pieces of chicken also charged. I know they will be hard and dry inside. Took it to the counter to ask about the cook on the "boneless wings". I explained that there are way many small pieces and they are charred. He says "it's a half order and they look fine." back and forth a while about it but guy thinks it's fine. Asked for a manager, guess what, he is the manager. There isn't a higher up and he was the cashier and cooked the food! Ok,so you probably short staffed, over cooked the food but just won't own up. Wife came to de-escalate and guy finally agree to remake the chicken. I didn't ask about the fries but I have a charred taste in my mouth from one fry as I'm trying this. The remade chicken also showed up and looks much better. Wife kept telling me "it's chuck E cheese" like I should know the food is crap? Previous birthday party I only had pizza and they were OK. I would have been OK if guy didn't argue with me for 5 minutes. You burnt it, offer to remake it and I'd be fine. Bottom line, lesson learned. Don't get the "boneless wings". Go with pizza and don't expect much whatever you order. read more

Chuck E. Cheese - Remade looks better. - Pizza Near Me - San Diego, California

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I actually like this location. The party area is great, jump and play area seem well taken care of, and the games are monitored by an employee and are fixed quickly. The pizza tastes great and salad bar looks fresh. The employees are also great. Very friendly and are working hard. The 3 stars is for the bathroom. The few times that have been here the bathroom has been disgusting. I'm guessing they don't have staff to service it as frequently as needed. However they have to figure it out. Especially taking my kids in there, it feels like we're using a port-a-potty. So dirty, trash everywhere, toilets completely clogged and full of waste. read more

Always a fun time for kiddos birthday parties. Niece celebrated her 5th bday here last month. Highlights of this location- Chuckie made his appearance eventually after the count down. Gave the kids a high five. The catch-all air booth was her first time and she successfully claimed 670 points. Fun jump area that's gated and not fully monitored. Clean play area, and friendly helpful staff. Minus half a star- Pizza took longer than anticipated but was hot and fresh. Game side was much warmer than the dining side. The ice machine ran out of Ice which was disappointing. read more

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It's been a while since i have spent a Friday with the family here. Always a fun time and such an excellent value. This time around it wasn't as crowded which was great. We ordered a huge pizza to share and of course the kids didn't eat much. They just wanted to play. A perfect way to unwind and head into the weekend. Friendly staff, clean dining and play area. The perfect combination for a little down time away from home. read more

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We love to come here to spend some time with our son. He's 7 and he enjoys the games and the food! It's a good deal since you get 40 credits with the bronze package every day. Highly recommend it! Staff are friendly and accommodating. read more

Chuck E. Cheese - Dinosaur game - Pizza Near Me - San Diego, California

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I've been here a few times, I was hoping to update my review with more stars not less but they need to really re-look at their management. Not all staff but it's more management. They actually staffed better since my last review but to be honest, the last three times I've been there, no one has asked to see our stamps for us to leave. Tonight was so horrible, We waited at the register to order and the manager (20-30s dark hair, blue shirt) was chatting near the the salad bar with someone, one of the staff told her I think they are waiting , and her response was "they can wait" she didnt know I could hear her, but I couldn't believe she said that. I was so caught off guard. The game tech walked by and I asked if he could help me. He seemed irritated I asked. But no one else was helping us at the register. (He also had a huge hickey on his neck) so unprofessional for a child place. It was so hard to not just walk out. But when you have a small child that is so excited to be there, I really had to suck it up. read more

The staff was very friendly and responsible. The weekday 1 hr play deal for $20 is great for the whole family. Coming on a weekday is great if you have an energetic toddler. read more

This is my first time to this location in yearsssss. & finally coming here now with my own child. We are CEC fanatics & our preferred location is National City then College Ave. This location does NOT compare. There is not a huge variety of games. It's actually kinda empty as far as game options. More kiddie games than actual games. Which I don't mind since my son is still a toddler. Line to order wasn't long, food came out quick. Way faster than the other two locations (which typically takes 30-40mins+ for something simple). Staff were friendly & up to standards at this location. Whereas other locations are understaffed & overwhelmed. Food was good, no complaints. Same salad bar option as every location. We ordered bbq chicken pizza this time & the crust was flavorful. It's loud & a buncha kids running around like any other CEC location. Parking is good, shared private lot with other businesses. Probably not my most preferred location & won't be coming back to this one. Not at the fault of the staff or service but due to the game options/distance from my area. Sam who is one of the workers there is great! He assisted me with all my nephews & my son in the prize section & for Dip N' Dots! Also came around asking if I needed to throw out any trash instead of me throwing it out on my own. Talk about taking the initiative! Great employees who work there. Also the cashier who assisted me. But I didn't catch her name. They were all so kind & patient. read more

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I am a volunteer wish granter for Make A Wish and tonight we took our wish kid here. The place was clean and ready for our little guy. Shout out to Furious and Jazmine who made the evening exceptional. Our wish kid LOVES Chuck E and was thrilled when he came out for a hug and a fist pump. I didn't have any of the food, but the Wish Kid's family did and looked like they were enjoying it. Thanks for supporting Make A Wish. read more

Chuck E. Cheese - Wish kid loves Chuck E Cheese - Pizza Near Me - San Diego, California

Upon arrival, there was only 1 employee so refilling the card took about 10 to 15 minutes. When a group of kids arrived they quickly ran to the adventure zone without wristbands. I believe the manager announced on the speaker as well as to the children that they would need to purchase a wristband. I appreciated that because some of the kids were cursing and pushing. Unfortunately, we left very unhappy and will not return because Chuckee did not make an appearance. We bring my son because he love to visit chuckee cheese just to see and dance with Chuckee. So when Chuckee's song came on my son immediately hit the dance floor. He was so excited and then all of a sudden the volume stopped while the video kept playing. Chuckee's countdown to appear got to zero there was no chuckee in sight. This was at 2 pm, Friday, June 26th. When I went to notify an employee they said they would check on it later. This is unacceptable. The kids as well as my son were sad and confused. We will not be returning to the Mira Mesa Chuckee Cheese. read more

Brought my kids here to attend a friend's Wednesday birthday party and was so impressed! Chuck E. Cheese has really had a glow up since I was a kid. It was very clean and well-lit inside and the staff was welcoming and friendly. There was hardly anyone there which was nice too. None of the games were defective and it was nice that they had an unlimited game option. My kids seriously had so much fun they are still talking about it the next day. They loved when Chuck comes out and greets and dances with the kids at the party as well. A fun time as had by all! We will be back. read more

Purchased the $99 party package and when we arrived we were not given our party bag, our table was set but had no napkins, utensils or pitchers for drinks. I ordered a cake and that was not served on time for my child's birthday. All of the other children in surrounding parties received their cakes on time so my child sat there with no cake as everyone sung happy birthday. When I asked the staff for things like napkins, water or even the cake we paid for we were met with attitude, almost as if we were bothering the staff. For a birthday that we paid for, this was incredibly disappointing and even worse, my son was very let down when it was supposed to be a special occasion. I would not recommend this location to anyone and will warn others who try to celebrate at this Chuck E Cheese. read more

As I sit here eating pizza and wings (which are delicious and highly recommended), I am satisfied. The service is great considering most of their clients are children, and that takes so much patience and love. My children enjoy such an exciting and happy environment. read more

Awesome experience from cashier *KAITLYN* A customer service that is second to none. I highly recommend this establishment...Definitely enjoy going to this Mira Mesa chuck cheese every weekend.. The product quality is consistently outstanding, exceeding my expectations every time.=] read more

Chuck E. Cheese - Mira Mesa Chucky cheese - Pizza Near Me - San Diego, California

Hosted my kid's first birthday party and had an amazing experience weather it's preparation, food, ambience. My host also did an amazing job and made birthday party memorable. Pizza were pizza quality was so good, guests enjoyed it a lot and the extra work they did in Peru hall created extra space and didn't feel too crowded even though multiple parties were celebrated. Only factor which can be improved is the improve the party slowness. Overall we had an amazing celebration. read more

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Not adding photos only because I didn't get any clear photos without other kids in it. We use to come A LOT! Like at least once a week last summer. It was good much better than the sports arena location. We recently came back (3 times in the past 6 weeks) and it has recently had a major face lift. There are new games and they've added a little "trampoline park." The summer pass is worth it if you come at least a few times because of the discounts and tokens. We bought the gold which I think was around $170 upfront but saved us $75 each time on tokens and 50% off food which is quite a bit. Anyways the took out the old Chuck E. Cheese life size character band which I think freaked out kids more then anything and replaced it with tv screens and a show they show for parties. I think this is a good upgrade, New games are great, and now 99% of the games are actually working! The trampoline thing is a total scam though in my opinion. I believe it's $15 to entire and the kids barely get in but want to. We did it for our 2 kids the first time we were back and they jumped a total of maybe 5 min and that was that. I've told them no each time since. It's a tease to the kids and a waste of money if you pay it for the parents. Hoping at some point they just include it. Or somehow make it something you can scan a token for, grip socks are included though. Check your salad bar food, quality is not as good as before and veggies look pretty bad (consistently the 3 times we've come this summer.) They try to have someone check out families when they leave but I've noticed this has been subpar at best this summer. This last time this weekend when we went, we saw 3 families look around waiting for someone for a moment and then just left. I saw 2 little girls run the door alone and I said something and they ran back towards the game. We specifically sit where we can see the door so our kids can go play independently but we can always see the door so they can't just go, I think the idea of the safety of the CEC system is appealing but I think they are understaffed and they pull this person for literally any other need. I'd REALLLLLLY like to see them become more focused on the exit system for the safety aspect. Obviously always watch your kids or find one of the seats where you can see the door. Parking- plenty of spaces in a large lot but shared with a lot of businesses read more

On oct 4th, I hosted my son's birthday party here, and unfortunately, the experience was very disappointing!!!!! The staff cleared the entire birthday table (you can see in the picture) before we even had a chance to use it, even though it was untouched right at the time of our reservation without any wait. I even had confirmed with the staff that we needed the table for 30 more minutes, and there were no other parties scheduled after us. They neither asked nor waited, which was extremely embarrassing in front of our guests and completely ruined the party. I hope management will take this feedback seriously and take steps to improve their customer service. read more

Chuck E. Cheese - Pizza Near Me - San Diego, California

Came here again for a birthday celebration and I was pleasantly surprised by all the upgraded games, carpet and overall feel of the place. They've done quite an overhaul and it shows. Finally, none of the games were down. When we arrived, there was only one person holding the place down per usual. She was older with short grey hair and very pleasant. Unfortunately, as more employees came in, they were not as kind as her. In fact, one tall young brunette who helped us was quite disrespectful and intimidating. Other than her, our experience was enjoyable and we were very happy that we got to celebrate here again. If you haven't been to this location in a while, it's worth coming again to check out all the upgrades. read more

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Shout out to this Chuck E. Cheese for providing some Delicious Pizzas for us on a Special Sunday! Cooked to perfection! Lasted awhile we spent our day. Manager and staff were all welcoming. read more

This Chuck E Cheese has a trampoline area with a ridiculously low height limit. Neither my 11-year-old nor 8-year-old were permitted to jump. Whilst we were dining, a little kid literally broke into the trampoline enclosure which was closed and locked with a cheap plastic chain (that snapped. He broke in not just once BUT TWICE! Ultimately, his parents registered him appropriately and he was allowed to jump. Unfortunately, so was his older sister who was at least 2 inches above the height requirement. See my photos to see the girl jumping who should not have been allowed per their guidelines/the reason my kids were denied. . Not fair at all that she was allowed in, but my kids were denied access. When I asked, I had been told that employees had been fired for letting kids over the height requirement inside. Felt extremely bad to my two children (one of whom is autistic & developmentally considerably you her than his chronological age. Disappointing. Chuck E. did come out during our 2+ hour stay (but just once). He didn't make it our until after his dance song had already begun, and he couldn't wait to leave the floor immediately after. He could have at least roamed the arcade a little bit and met a few children. Employee attitude was such that they were just there to collect a paycheck (with the exception of the older female manager). They still utilize the kid check system here which I do appreciate. However, with regard to safety, they have cartons of some unknown substance just set out on the floor. What is to stop a child from picking one up and ingesting it?!?!? I am thinking all those bright colors might encourage especially a special needs child to pick those up. There were at least 3 autistic or otherwise special needs kids there during our visit alone. Also, the restroom cleaning checklist is being housed on top of the trash can where people are supposed to set their pizza pans when they are finished dining. Weird and kind of puts me off. read more

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So many broken machines here! Came here while waiting for dinner reservations and I don't recommend this location at all.

This place is amazing games do not work ur order takes almost an hour to get ready i recommend read more

Chuck E. Cheese - My hb - Pizza Near Me - San Diego, California

I brought my girls to celebrate the older one's birthday and he little one's half birthday. I'd you join their mailing list you will get coupons! We got 30 min unlimited plays, free cotton candy, 500 bonus points and 20% off food and drinks. We were able to play for quite a while since we had 2 sets. The kids loved the new play area! The pizza is pricey but we were hungry so we got it anyways. They offered wings but it was like $19 for like 6-8 wings. That's expensive.... read more

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The grumpiest people on earth work here. No greeting, just an absolute miserable face, ignoring you. The food has gone downhill and a bunch games malfunctioning read more

The 80's were a wild time. My parents used to drop my over-stimulated and under-supervised self off at this very Chuck E. Cheese with a five dollar bill and a vague promise to return in a few hours. I turned that fiver into enough tokens and pizza to keep whatever existential childhood crisis I was having at the moment at bay. Gone are Pac-Man, Gallaga, the ball pit and the tokens. Out the door along with our innocence. You can't even dump unsupervised kids there anymore and are expected to be fully present for the ordeal. Enter a new Charles Entertainment Cheese: the child casino. Let me put the nostalgia aside for a moment and review this from the perspective of someone who wants his grandkids to have reasonably nice experience in roughly the same setting as his own childhood. The basics of ordering food should not be a confusing task. Upon arrival, there were three people milling behind the counter. The lobby was empty save for us. Zero of these three (and one appeared to be the manager) would look up and acknowledge the presence of other humans in their proximity. We eventually approached and we're given more silence ... are we doing it wrong? Finally the non-manager decided to see us and take our order. Only, she couldn't ring wine for some reason. The manager (who would not acknowledge us) had to do that. Fine. So two transactions once the manager decided that we * e x i s t e d * Then I made the mistake of needing a fork when the food arrived. I go on a fanciful journey around the casino and find none, so I return to the desk only to find the manager having a very stern and public conversation with a bewildered young employee about ... who knows? All the while, there are more people in line also not being helped by the manager or anyone else for that matter. Pro tip for managers: praise in public, criticize in private. Do not make a show of having a difficult conversation with an employee in front of your customers. This woman was old enough to know better and this kid was young enough to not know that was unwarranted. Never did get the fork. The food was classic Rat House fair. The pizza is not bad, the wings are substandard but edible and the fries are hot garbage that are obviously baked. Your kids will not care about any of this, but you will because it's really overpriced considering it should be a loss leader for the child casino. Did I mention that a can of red wine costs as much as a glass of good stuff at a fancy restaurant? You know they can pull this off because after an hour here, it's probably the only thing keeping some parents from gouging out the eyes of the animatronics. After we finish our "food" we took the child in our charge to enjoy the games. Yes, I miss the arcade of the past, but look, our young do not. The games here are casino games, specifically designed to reel in kids, and they do a great job of turning our money into virtual tickets that are exchanged for bad toys. And they love it. Yes, a few are broken. Sigh. The last thing I want to highlight is cleanliness. How do you invent a place that is specifically designed to hype up children and expect it to not be a sticky filth vessel filled with chaos? Turns out you don't. It's gross. Why on earth would you carpet it? A place with endless fountain drinks, paper plates and birthday parties. It's not compatible with soft surfaces and the carpet reflects that ... it looks someone took gray dryer lint and dragged it through an overturned outhouse, then glued it to the floor. The open tables were not wiped down and smeared with funk as well. Look, this place is a financial engine to hype kids for your money. With the expense of the food and games, there should enough left to pay people to take care of the place and keep it sanitary. Do the kids care? Maybe not but if you want people to keep bringing them in, you have to at least pretend you care about the comfort and health of the adults along for the ride. My nostalgia glasses are probably the only thing separating this three-star review from a one-star. It's a place from my own childhood that I can enjoy with my kids and their kids. But the downside is that I also remember when there was more care put into the entire enterprise. Wasn't perfect then, but it was never this bad. read more

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Came for a birthday party on 10/25 and let me start by saying Noah checked us in and he had so much attitude! Extremely rude to my 6 year old and myself! I looked him dead in the eyes and told him Noah you were extremely rude! I The food was good. Party was great. The AC wasn't on by the jumper side so it was hot and muggy. read more

The first time we went was last summer and the customer service was better than we just went last week. In the summer, even though it was weekday but it was still a lot of people. All of the customers services were nice and everything fast. When I went last week, it was the weekday m but the customer takes very long. After we were done playing, my son wanted the dipping dots ice cream and I waited in the line for more than 30 minutes and there were still 3 people on front of me. They dealt with one of the party payment for more than 30 minutes and it makes the line on hold. Then when we exchanged for the toys for my kid, the girl who was in that line keep rushing us. I thought that she might help with the cashier that's why she rushed us but no. She didn't help with the cashier line at all. read more

Pizza good. Definitely short staffed at the front where you order food and pick a prize. As for the games they are okay wish there a lot more games to play from and a few of the games were not working correctly. But I'd definitely would take my son there again. But would like to be more improvements at this location. read more

Ordered our food at 4:29 PM, but didn't receive it until 5:20 PM. I went to the counter to follow up and the girl said everybody who is working the kitchen was in the office. I guess they were in a meeting. When we got our food, some items were still missing. SMH read more

Don't get the salad bar. They add fresh veggies on top of the old veggies. I literally watched them do it. The cheese looks so dry and old. Look at the carrots. The ice in the soda machine smells so read more

The girl working in the front seemed like she should not work in customer service made my whole experience uncomfortable. Every single time I went to order she continued to walk away or help other people without even letting me know. I'm sorry. Give me a minute Even my kids felt uncomfortable and that says a lot definitely would not recommend this place. The service was absolutely horrible it was my son's fifth birthday and it should be a good memory now it's just a memory of someone who shouldn't work in customer service and made us all feel extremely uncomfortable read more

We ordered 2 pizzas and salad- salad bar was mostly empty and everything was all over the plce, the pizzas took 1.5 hours to come out and they were still burnt. On complaint I got a sad 'sorry from the management. Its definitely gone down the drain. read more

There was only 1 girl at the register taking orders, checking people in and out, as well as helping the people redeem their points for prizes. There was a group in all black working hurdled up in a corner multiple occasions seeing how extremely busy she was and offered NO help to that poor girl. I give it to her! She was super sweet and had the most amazing attitude with lots of patience with everyone. We waited for an hour for 1 pizza. When I asked one of the guys working if they had crushed peppers. He said "I don't know you have to ask her" (the only girl working in front doing the work) remind you. The line for the last two hours for her in every position I pointed out at first was VERY long and always BUSY. The rest of the crew members where NO help or help to her. Terrible team work, terrible service. From the other "crew members". read more

My kids absolutely love it here, especially with the new trampoline zone! The staff is great and always makes sure we're well taken care of, even when it's busy, rain or shine. Unfortunately, there are a lot of broken machines. We visit often, and some of the machines have been out of order for months. read more

I initially liked this place because it kept my 2 year old engaged. A few months later, they added a trampoline and a play zone, which made it extremely crowded. On top of that, you have to pay extra to access those areas. It's impossible to explain that to a toddler, especially since those areas are open and easily accessible. I did purchase passes a few times, but they were a waste--my child would only stay there for a couple of minutes. Eventually, I stopped going altogether, even though we had a membership, because every visit ended with my child in tears. read more

The employee Valarie this evening is seriously the best. We came tonight to celebrate our daughter's birthday. She went above and beyond help our daughter who is on the autism spectrum and became fixated on a toy that was unavailable. She really help the evening end smoothly which otherwise would have left her feeling frustrated and upset. I really appreciate her compassion and will be telling others. read more

Great place to bring the kids Some of the games not working. The place looks very dirty. But not bad lots of parking. The location gets 2 stars It's kind of hidden. Pizza gets 3 stars for being too small for 24 dlls. and not having enough pepperoni so overall it is o.k not going back read more

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We had a really bad experience here, staff is not well trained to handle birthday events or customers. they make you feel embarrassed in the event and disrespect customers. Orders are not tracked: Event organizer calls ahead and takes the order, but once we reach their they they won't have any data with respect to the customer, they don't have proper tracking of customers and order. We asked for a specific table. They said we have to come here and select. After going to front desk and selecting couple of days before on the day of birthday they disappointed us by giving different table. They initially said their staff will be with us from the beginning to end of the party. but they don't communicate with us when they are going to cut the cake. when chuck E.Cheese is going to come ahead. They don't give enough time for parents to prepare kids. when we ask to get water and sodas they just get sodas. instead of spending time with friends and family, we have to spend time to follow up with them for multiple times. read more

When you have high school kids working and management hiding in the office, service is trash. I was standing at the register while all of these kids were standing just talking (all I needed was a to go box). They looked at me, ignored me, and continued their conversation. There was even a "manager" standing at the host area in front, saw me waiting, and joined the others in their ever so important conversation. The general manager(short, chubby, old white male) made 2 appearances during my 2 hour visit. Chuck r cheese got a refresh, but it seems this location needs a new manager and staff as no one was helpful. 0 stars if I could read more