Highly disappointing customer service. I understand it's a crowded Saturday night. But an 2.5 hour wait for pizza and a appetizer platter. After the long awaited arrival and we receive cold wings and a hair on our pizza. Unsanitary. Management handled the situation very poorly. Didn't even bother to correct the incident in anyway. Never going here ever again. Terrible service. read more

Can't believe on a Tuesday evening that their ticket time for an individual Pizza was 45 minutes. The host Jasmine had a bad attitude just cause I asked for the pizza. Won't be coming back here anymore. read more

This review is for my daughters birthday party. Miriam our host was the sweetest and attentive host, I enjoyed the party so did my guest. My daughters were so happy everything was perfect. Thank you Miriam I will recommend having birthday party's there with you. read more

Chuck E. Cheese - This was the worst pizza ever. After the cleaning guy threw away my original in the trash I complained and got this. - Pizza Near Me - Norwalk, California

This is the worst location I have ever been to. Definitely get on the 605 and get off at South St to go to the Cerritos one instead. The employees are as rude as can be. And why wouldn't they be? When you ask for the manager, he just backs up his employees no matter how wrong they are! They close off the area near the stage that's supposed to be for the kids to see the show because that room is "reserved" even though there are no parties that day (they just don't want to have to clean that room), the games have lots of problems with taking tokens/giving tickets correctly, the place is usually dirty even on slow days, and more than once I've gone there and they had the front door locked almost an hour before they are supposed to be closed. This store is a joke and I can't believe they allow it to be managed this way! read more

Just had my sons 2nd bday party yesterday and I loved it! I had an amazing hostess, miurelk, thank you for the staff amazing work! Will be coming soon !! read more

Horrible service. I had to wait for almost one hour for a pizza, salad and bread sticks since they were given out to someone else. They never even offered me a drink! read more

Di my sons birthday yesterday and best experience ever the service and the food was great. Our hostess for my sons birthday was super friendly and was great aswell as the manager she was super nice and helpful my son and my family had a great time I recommend this chuck w cheeses food was really good :) read more

Waited an hour for food, never brought it and never paged the order and then they took the number off my table and threw out the drinks that weren't finished and only refunded the food and offered no apology for their mistake. Terrible guest service read more

Dirty tables for well over an hour, told one of the workers and said they would send someone over. We got our food and still no clean table. Customer service is horrible and place os filthy. Not sure how they are still in business read more

i haven't been to Chuck E. Cheese's in a few years, but we came for a party. i was pleasantly surprised. the place was super clean, all the games worked. i do wish the girls at the counter were friendlier. all of them look at you like they'll cut you in a minute, but hey, they probably have a lot of difficult parents who have made them that way. did i mention they have the best smelling bathrooms EVER?!! read more

This is the most disgusting chuck e cheese I have ever been to. It's dirty, the restrooms smelled horrible and I waited literally more than one hour just for an order of wings. When the wings came we had to ask for ranch and the celery sticks that came with the wings weren't even washed as they had dirt in the creases of the celery. Will not be coming to this location ever again. Gross! read more

Worst Chuck E. Cheese I've been to!!! I waited about 20 min to order my food then I waited about an hour to get my food I kept asking how much longer and they kept giving me the runaround saying it was coming. There machine had no ice, there ticket machine was not working and when I asked the manager if she can help me she said she would see if she could fix a machine and she didn't and to top it off she didn't speak Spanish and gave attitude. You should really hire more staff and find a bilingual manager that's helpful. NOT RECOMENDABLE read more

We went 10-3-2019 at 12:45 am And people we all ordered the salad bar then pizza and walked over to the salad bar there was nothing there but salad and dressing everything was out asked the manager Hey where's the tomatoes all of mushrooms cheese we are out at this time I just said you just open how are you selling a salad bar when you have nothing there to offer she stated we're out if you don't like it you can order something else I said no just go ahead and give us our money back and she said No We cannot give you your money back at this I told her a you should not be selling a salad bar if it is completely empty and you knew it was completely empty and so why are you taking people's money and ripping them off it's just not fair we walked in there with 12 people to have a good time in this manager was very rude she needs to get another job or learn how to do customer service So to top it off we went over to the soda machine soda machine was completely empty of soda bread sticks were so hard we could have took them and used them for baseball bats this place is completely unaware of how to take care of people and before they open up a store they should really know what they're doing or hire people and management position that know how to run a restaurant very sad that people have to do this don't sell something if you don't have it to offer and then say O will we can't give your money back sorry this is a bunch of bullshit We all gathered up in our cars left is the sihlonti and went to another chucky cheese or the salad bar was completely full management was very respectful and our food was intencely good Thank you to the torrents chucky cheese we had A-blast at your location sorry the Norwalk store is very very very disrespectful stay away from this place if you're going in a large group and actually want to eat food What give a 0 to the story of possible read more

This is probably the worst experience I've ever had. There were flies all over the store. The staff was completely unmotivated to provide over the top customer service as a place of entertainment should. We were greeted rudely and waved off to the side. We waited an extremely long time for our service. The salad bar section looked as if it hadn't been refreshed in an extremely long time. Very unsanitary and representative of the lack of care in this store. Wasted birthday party for us. read more

If you live around 562 your chuck e cheese options are Norwalk, Pico Rivera, or Cerritos. I live in Pico and i drive out to Chuck E Cheese's in Norwalk because the pico one sucks. This one has a good set up. The games for younger kids is separate from the older kids games, so its not all crazy. Its pretty clean for a cec and the games are well maintained. Its never really as crowded as the other cec in the area. read more

Went here for a kids party, boy when i was little I loved this place and the pizza was bomb to me at least I must have had not taste buds lol. Gross thin crust salty sauce and hardly no cheese. The games are now one token but most are out of service. Waited forty min for fries, salad bar needs to be kept up with just gross. read more

Poor service....from customer service to waiters and cleaning crew. With nothing but 16 year old staff, what do you expect.. 1 star

Worst Chuck e Cheese I've been to so far!!! Waited in line for over half and hour, then waited almost an hour for our food which arrived cold. Most of the games were either glitching or broken. When it was finally our turn at the prize booth the girl behind the counter said she would be back in a minute and came back 20 minutes later. read more

My children love the pizza, there's no more tokens, only on selected games.. they also took out the play zone with the slide.

Susana was very helpful at the cash register, our order was correct and she was very efficient. The location on a Monday afternoon is slower than other days, which is why we love going at that hour. No crowds, and the kids can play all the games they like. Only thing is that you can smell a funk when walking in,I think it's the carpet maybe to many soda spills they can replace that. Other than that I prefer this location rather than Lynwood or Cudahy. read more

chuck e cheese is an awesome place to go to every once in a while for a birthday. I've been to this location over a dozen times. its a nice sized building with plenty of parking. ok pizza and ok arcade games but the kids loveeee it. make sure you reserve a table if you go in there on a weekend or else you'll be waiting in line for a table for a while. read more

Horrible service... wait time just to order food was about an hour. Only one register open on a weekend. And then another 90 minutes of wait for food to arrive . Negative zero star read more

I ordered take out in a small effort to help out the restaurant. I could've had pizza delivered from anywhere and I chose to drive and pick up pizza from Chuck E. Cheese. They told me the order would be ready in 20 minutes, I arrived to the restaurant 30 minutes later. I showed up to the restaurant and there were no sanitizing efforts in place. No signs or anything telling you where to pay, nor where to wait for your food. There was 4 customers waiting, no social distancing enforced and we were all pretty confused because there was no system in place. Orders were coming out but they didn't know who ordered what so they just kept asking us what we ordered. People that arrived after me received their food before I did, it turns out they gave my order to someone else. The manager didn't even apologize, instead he sent out the cook to give me my order. They also forgot to give me an item. I was incredibly disappointed with the quality of service here. To make matters worse when I got home, I realized my food was undercooked. I had cold chicken wings and frozen mozzarella sticks. Never again. read more

Horrible experience bad customer service... the mouse just cornered my nephew because all the kids are running in back of him and someone hit him on the head he cornered the eight year old and everyone is just looking... then Angel a worker comes up to us and tells us hey you guys better talk to that little boy in the red shirt he hit the mouse and gave him stitches REALLY I said ok how do you know it was him he answers everyone was looking at him all this time with an attitude I'm like let me talk to the manager he's still arguing we better tell the little boy in the red shirt something wth horrible my nephew was horrified and said he didn't do anything and just wanted to leave he was crying like a baby HORRIBLE EXPERIENCE read more

I was at Chuck-E-Cheese one night, and I ate at there all you can eat salad bar, and a couple hours later I got food poisoning. I have reported this company to the health department, and I hope this review will be shared with management of Chuck-E-Cheese. read more

4 stars, would of put 5 but no because the employees need a bit more coordination during rush hour. My daughter had her birthday party today 11.21.14 and when I was ordering the pizzas they kept me standing about 25-30mins. The place was packed they have 2 registers and they only had one open and the line was beyond long, all the way to the rides. I was there 10 hours and I got good service from the crew members. I understand it was busy but they need to work faster on those registers. Hood place, somewhat good service. read more

This place isnt cheap, but to have no ice, no croutons and have to wait an 1 1/2 for our food is ridiculous, I dont blame the workers because there wasnt but a couple that i saw. There were long lines and long waits for food. read more

Just ridiculous and ghetto. Some guy stole my tickets that I paid for. I'll never return. Really dirty, kids running everywhere. The staff was polite but that's it. Hey it's Norwalk so I'm not surprised. Dirty people.... read more

Omg!! One cashier and long line!! 15 min to order!! Then waiting for an hour to get food!! Crazy!!! Place is packed and like four people working! read more

I'd like to post this review of my personal experience from earlier tonight while it is still fresh on my mind. I booked a small party package for my son's birthday a few days ago for this location. Today March 22nd is his birthday. I got to the location at 7 sharp (my booking was from 7pm-9pm) the staff were super fast in helping me get organized and ready to receive my guest as I was already running a little late. Marc was my event host. Let me just say that I hope they give Marc a raise because he is what this location needed to have more customers want to return. Our experience was more than what we could've hope for. He was so attentive, he was super quick to get what ever we requested. He truly made our experience wonderful. Also the shift manager was super helpful and attentive she gave me her name but I forgot it I'm bad with names. Anyways, to make story short I paid exactly what I was expecting to pay. All my guest ate enough to feel full and kept complimenting on what a great idea it was to have booked our event at this location. The salad bar was clean and fresh and it was delicious. The pizza we ordered was also hot and delicious. And lastly the bone bbq wings we ordered were delicious and hot. I will definitely be booking future events in this location. Thank you Marc and all the staff who served us tonight. And thank you Chuck e cheese for making our birthday boy feel extra special on his special day. read more

WORST CHUCK E CHEESE EVER! Management is horrible. Customer service is horrible. I haven't been here for years but my family and I took my little cousins for some fun family time only to be very disappointed. IT TOOK 2 HOURS TO GET OUR FOOD! 2 hours for food that's just heated in an oven. Never in my life has it took this long to receive my order ANYWHERE! Especially frozen pizza. The salad bar was also disgusting and empty. The manager Cecilia doesn't know how to run a business and should be written up or demoted asap. District mgr or store mgr does not have any structure at this place. I can't believe how downhill it has gone. Get your business straighten up before you lose all of your customers. I've never left a business so upset. Manager didn't do anything to make up for this horrific experience or let us get a refund after we didn't even want the food anymore. I will make sure to tell my entire family and friends to not support this place and take their kids and families else where. read more

Our school held a fundraiser here, come to find out that when you order pizza it was an hour and a half wait, I could had gone home made one from scratch and not taken that long, why host fundraiser if you can't handle the crowds, they had soda machine no ice, salad bar out of a lot of stuff, sorry we had a lot of support for our school. I hope we never go there for fundraiser again. Its too bad kids really like it there. But for the service and cost its not worth it. Would I recommend this place to anyone no, unless you too mind waiting for your food. read more

This place is a rip off I came here ordered a pizza waited for one hour and thirty minutes and my pizza still wasn't ready when I asked them about it they told me it was still in the oven so I decided to get a refund and they only gave me half of my money back you are better off going to Shakey's their menu is way better and they only take about 15 minutes tops for your meal. read more

Overall had a good experience at this location being I always went to the cerritos location but should look i,to getting a friendlier face in the front ( TAYLOR ) HAD THE WORST Customer service skills ever I barely even approached the counter when I got there and she gave off an attitude I work with people every day and especially childrwn. And if your going to be shutting things down go around and tell the customers that are there... And if your going to shut down a salad bar make it known your shutting it down not that it matters the stuff isn't that great anyways. Have a better way of saying things and take the bitch look off of your face. Or find a new job plain and simple :) everyone else to,ight on 4/20/16 that worked did great . except TAYLOR. read more

this is the worst chuck e cheese i have ever been to. the place reeks of dirty feet, i came in for the lunch special at 12:40 (mind you it begins at 11) no pizzas were available and the salad was pitiful, only lettuce and a few dressings nothing to put on top! no cottage cheese no onions or garbanzo. the burbank one is WAY BETTER! go there its worth the drive! read more

Food was good, but the bathroom was disgusting I wasn't able to change my child (6months) on the changing table because there was a dirty diaper and a bunch of toilet seat covers that had some type of liquid on top of it -_- and the stall had dirty diapers, toilet paper and paper towels all over the floor, what made it worst was I seen two employees walk in and out and didn't care that the restroom was full of trash! read more

HORRIBLE! HORRIBLE! HORRIBLE FIRST time experience ever! Me and my family of 15 were threatened by "joel" an African American "manager" to leave because they couldn't accomadate me and my family. I had called several times before showing up and the phone gave me the busy tone about ten times before someone finally answered. I SPOKE with a guy (didn't get his name) and he told me not worry about my big party no reservation will have to be made to just come on in. When me and my family finally arrived we waited in line for about 40 minutes to order our food. the line was out the door and they only had one register open. I told the guy at the enterance we had a big party coming and asked how does it work do we get seated or do we seat ourselves. The guy spicically told me seat yourself, wherever you find an opened seat. after waiting so long we finally found a big table to accomadate us. with in minutes two employees came and told us we had to move. Said the tables were reserved. We explained to the girls everything that's been going on and they seemed careless, no eye contact what so ever. They told us a manager was going to handle it. This is when "joel" came and told us we had to move. She was no help, we asked for our money back and just left, Because knowing these little kids they had working there would have spit in our food! Never again will we go there or to any other chuck e cheese. I will not keep quiet, corporate will hear from me as well. No one here is on the same page, all staff members need better training asap! read more

This place is horrible, the girl they hired to do the cleaning when they closed had an ammonia bottle and started spraying it on the counters as the kids were picking out their prizes I asked her to stop and she went behind me and pretended to spray something and wiped it down but she really sprayed my back. She then continued to spray the other counter where the other group of kids were standing. I asked her what was in the bottle and I asked her again to stop spraying and to get her manager. She ran off to the back completely ignoring me, the manager came out with the same attitude and stated taht it wasn't her usual location and was quick to tell me the bottle was a disinfectant but refused to let me see the contents listed. It was clearly ammonia, I can still smell it, it was yellow and me and my baby have a headache from it. This place is mediocre and so is most of the staff! I feel ripped off having been thru this experience. read more

This is by far the worst Chuck E Cheese I have been! I went on a Thursday which isn't busy as a weekend, but still wasn't a good visit. It took forever for a staff member to come help with the game, the tables were dirty, my food took forever and when I spoke to the manager about my issues she didn't care at all nor offer anything for the bad experience. It seems like they are used to all the bad reviews/issues. They need to hire more staff, but friendly ones. Over all the worst Chuck E Cheese experience! read more

I am very surprised at how many bad/neutral reviews this Chuck E. Cheese has because I had a very pleasant experience here last night. Family and I came here around 7:40pm for some food and games for the kids, and this Chuck E. Cheese wasn't full as much. As we walked in down the line we noticed their mascot Chucky was by the entrance hanging out with some kids and giving away tickets. Note that we had a 6 year old with us who was about to miss out on all the fun but NOPE. Chucky turned around and acknowledged him and even gave him tickets so he wouldn't be left out! We made our way to the front counter and ordered with a nice cashier girl who gave us our drink cups, our coins, and number quickly. After about a 15-20 minute wait(not bad) we got our two large pizzas and they were SO GOOD I didn't get a chance to take a picture for Yelp haha. It had been a while since I tried a good pizza from Chuck E. Cheese! Perfect amount of sauce, delicious mozzarella cheese and cooked till brown. Let me talk about the games now: 1 coin per game and you win at least 1 ticket for trying. It was cool, decent for a kid who smiles and gets excited for 1 ticket. On our way out to end the night we cashed out our tickets in their booth, collected some prizes but then we realize we lost a beanie! So we walked back in and the young lady let us back in. We asked a guy who was cleaning and he was honest and nice and told us "yes" he found our beanie! Not many people are honest! I can say we really had a good time! Cannot wait to be back! read more