The lady at the prize counter was intentionally ignoring us when in line and moved over to the otherside, given they were there before us but after helping them and expecting her to hop back over she decided to help the people behind them. Instead of telling us to move over in the other line she ignored us nad was VERY rude when asked if she was going to help. MY SON LEFT IN TEARS. Im happy to come back and point her out. I 100% want something done about this. read more

Awful, eww. So Dirty! We went y there a week ago and waited an entire hour before seeing an employee to order. I thought maybe it was just a flop but when again today in the same thing, no employees inside I had to step into the kitchen and Hollar out to try and get someone to come out and service myself and two other customers who were waiting. Will NOT be back. read more

Went there today and was so disappointed. The pizza is very overpriced and nasty, about 25% of the games were broken and older kids are the only ones who seem that can play them, and the staff.... Hella rude. Constant eye roles and short answers. Spending money here is a waste. I would never recommend this specific one. Ohhh and the Chuck E. Cheese only showed up twice in the 3-5 I was there. read more

I wish i could give 0 stars i ordered a large pizza and they gave me a personal pan size an when i asked why Karen was very rude and got in my face (it's corona season i want my 6 feet) will not be returning this is why mr gattis is better read more

Chuck E. Cheese - a pizza in a box - Pizza Near Me - Lubbock, Texas

I was dreading my meal at Chuck E Cheese, I used every excuse in the book to try and get out of my visit. My thinking was a mediocre meal surrounded my loud kids and noisy video games. I was surprised and relieved! The price was pretty reasonable and the noise was fairly well confined to the game room area. My meal, is a word, was great. The pizza was about what I expected although the crust was rather good. The part that won me over (and I actually went back and ordered more) were the buffalo wings. These things were wonderful! There is no choice of sauce or boneless but trust me that it's a good thing. The house wings come in 10 or 25 count servings and disappeared about as fast as any wings I've ever had. The sauce wasn't too acidic like some of the sauces at Buffalo Wild Wings, nor was too sweat like many at Wing Stop, and the crust was not taking over like Hooters. I'm sure it would be weird if I went to Chuck E Cheese with some buddies solely to eat wings, but the awkward glares from parents and their kiddos are totally worth it! read more

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Over priced crap food so thought I couldn't go wrong with the salad.. wrong!!! The lettuce look wilted, the cheese tasted out of date & bring your own ranch dressing!!! read more

We went there for a play date for our grandchildren---we were hungry so my wife and I ordered the overpriced ham and cheese "sub combo"--the girl (Briana) who took our order neither greeted us when we got to the order station nor thanked us for our business after we placed our order--most unfriendly and nonchalant person I ever met--after waiting and waiting and WAITING we finally got our sandwiches--the sub "combo" was a burned bun with about half a slice of cheese and a piece of ham about the size of my thumb along with about six soggy french fries--since I was hungry I reluctantly gagged down this "mess"-- Based on the extremely overpriced, poor quality food and the unfriendliness of the staff, Chuck e Cheese has seen the last of us--lots of other places in Lubbock where we can go to share good times with our grandkids--we did NOT have a good time at Chuck e Cheese read more

Woman at the front refused me service after placing an online order saying they don't do take out anymore. Wouldn't give me any other information. If they aren't doing take out, I'm not sure why you could order online. read more

Very disappointed. I feel tho restaurant is taking advantage of families. Food was very expensive for the quality. The games were also expensive. Had to ask for another plate to visit the " all you can eat" salad bar. Saw several people replenishing with out clean plates. Never did see "the mouse". I don't know how a large family could afford this place. We definitely will not be back. It's been a month with no response from client relations. Not easy to get in touch, but thanks for the automated response. read more

I have to agree with jesse g under the not recommended area of the webpage. After waiting almost 30 min the meal was underwhelming. I spent $12 on a pizza that was barely bigger than a pizza hut personal pan pizza (for gauging size). It was tasteless. It also does not help spending nearly $3 for a drink that seemed like the cup was barely bigger than a dixie cup. The cashier was very impersonal. I am very disappointed on how this franchise has went down hill since the 80's and early 90's. read more

it Seems ok I liked it my kids blended right in with all the other kids that can't be quiet and sit still in restraunts i actually could relax for once so for that alone I say i will be back read more

Brought my kids here with my wife for our two year old daughters birthday party. Walked in with rainbow and unicorn cupcakes that my daughter was so excited to have. The lady at the desk very rudely said that we can't have any outside food or drinks. I would understand but the month before my 4 year old son had his birthday here with some friends and they allowed it then. After we had to explain to our daughter why she couldn't have the cupcakes she was so excited to have, my wife went to get a drink they forgot to give us with our order. The last behind the desk (same rude person) said that we could buy a cake from them for the birthday party. This is my second time here and I haven't had a good experience yet. I keep coming back for the kids but this will be the last time. read more

Ray the GM runs the place like a pit boss. Long story, bear with me. I know it's silly, but interesting enough I thought I'd share. Today at chuck e cheese for my nephews birthday party... I play the same game I always play, the ball drop. This one had 3 "add a bonus ball" slots that were pretty easy to hit. Then one "drop bonus balls" slot which dropped the amount of balls you had accumulated. At one point I had 33 balls in bonus built up. To say I was winning is an understatement, I had figured out the flaw in the game. The manager on duty said he had never seen someone do what I was doing and they kept putting in more tickets. So after shift change the GM sends someone to reset the game, but it remembers my progress, then he says the game was malfunctioning and he would not honor the ticket payout. He then went on to deny it was possible to do what I was doing. If you look, 3 of 18 add to the bonus and 1 activator. Essentially, I had a GM of a business try and explain to me I couldn't physically do what I did, I replied "turn the machine back on and I'll do it again." Keep in mind that their best prize cost 7500 tickets (in their value $75) for a $10-15 prize. The GM was mad I exploited their game system ;). He refused any amicable resolution and challenged me to write corporate. I did, and pointed out that my 2 young children have birthdays coming up in the next few weeks and we will be taking them elsewhere. *please, I realize this is a child's game, it's the principle of the matter. Their entire business model is to extract as much money possible in the time you're there, just don't win too much.* (The first manager said "please take all these tickets up there and tell them you want it all in tootsie rolls") #chuckecheese read more

Our experience was awful. I think this location has down sized. The playing area is smaller than the seating area. Hardly anything to do anymore. Chuck came out walked to the front to get tickets. Went to the area they give out tickets, threw them in the air and walked to the back to change. Our little one was so excited to see him and he spent no time with the kids. I WILL NEVER come back. read more

We have had many Birthday parties at this place. Today was my Grand Daughter's Birthday. My grand daughter wanted to stand in the Ticket Blaster, but CEC refused because we weren't a "scheduled" birthday party. I told them that no one had been in it all morning and no one would know that my grand daughter wasn't a scheduled party. It wouldn't cost them a thing to let a 6 yr old stand in a booth for 3 minutes, but it would've made a huge difference to a little girl. We frequently bring the kids on Saturday's, but I'll never come again. read more

So the Ol'chuckmistser's place has taken a turn for the expensive. They took down the sky tunnels that were free and they changed the coin system to a card that holds your amount. They crappy part of that is... most of the games are no longer 25 cents and are now about a buck fifty. Shame shame Chuck, shame, shame. You done fucked up Chuck. We won't be coming back until we hit the lotto. read more

Ok, the pizza was good, the place was quiet but it cost over $100.00 for 2 pizzas, 3 drinks and 3 salads! Each salad was over $8.00!

For a kids restaurant, I was pleasantly surprised to eat here. It is clean, well maintained, and they have a great salad bar if you are not a big pizza eater. Was very comfortable with my kids playing games. Obviously the management has put effort into making this place a nice family environment. I will continue to take my family there for birthdays, etc. read more

If you like dirty and unclean restaurants, then this is for you! I brought my boys to this restaurant and after paying for pizza and tokens we searched and searched for a clean table. The restaurant was only a quarter full yet every table was dirty except three. The restaurant also smelled like dirty socks. Goodbye "Yucky Cheese!" read more

A group of 14 went in to celebrate our 2 yr olds birthday at the Lubbock, TX location. It was 7:30pm and they close at 9pm, no other customers were there. We selected the big booth table combo by the games to accommodate all of us. We were told by the staff we could not sit there that we would need to sit at the booths against the wall. We explained we wanted to sit as a group. She proceeded to tell us they were shampooing the carpets the next morning and the 8 chairs were already on the table so we could not sit there. WORST customer service ever. read more

Lunch buffet is a joke. No salad fixings other than dressing. Told we don't do that on the buffet. No pizza out still at 11:45am. Signs say Buffet from 11-3. Staff flippant in their response to where is the food. Not coming again. read more

This message is first coming from my 5.2 year old "I became very scared of the skeleton game and felt it was not good! " this is from his mama, there was several games I felt were not appropriate for children. The worst one was the pirate game with skeletons. The place was very unclean and smelled like dirty feet. When we went to the bathroom there was feces smeared on the back toilet and it was very dirty! When we went to wash our hands there was no soap! They do not really offer anything else healthy but salad.It is very loud and distracting and kids mostly do not interact with eachother it is more about the video games! I would not EVER recommend it! read more

This place was so bad they do not deserve a positive rating! The pizza was good. The service was terrible! Chuck e the mouse was not into the children at all. Half of the games did not work! They got 1-2 tickets per game. The toys were garbage! Ill stick with copper caboose! read more