Took my son here Saturday night around 8pm. Worst location ever. Trash everywhere and majority of games were broken and tickets were out. No clean tables to sit and they need to maybe do a sweep every couple hours. Parents don't really watch their kids here they just let them run around. My son was playing skee ball and had a couple tickets snatched from his machine by some older girl. $10 later all we got was a single tootsie roll, a plastic whistle, and stickers. read more

NOOOO! What has happened to Chuck E. Cheese?? Where is the whole band of creepy animatronic characters, and that big field of balls to prance around in, and the myriad mini-rides and bop-the-weasel type activities? They have been replaced by digital imagery (save for Chuck E himself), and a WAY overly cramped room of video games. And the place is dirty, and the pizza isn't even that good! Gah! But in good faith, I must give it the second star, since the 15 of us 20-and-30-somethings that went enjoyed playing skee ball (which is thankfully still intact) and trading in our tickets for pop rocks. read more

Power customer service! The management of this business needs to keep eyes on employees!

"What do you want to do for your birthday?" "I want to play skeez ball. Let's go to Chuck E. Cheese!" "HAHA! It's SKEE ball, not SKEEZ ball!" "No, it's SKEEZ ball, dude!" "It is so not SKEEZ ball!" And so we went back and forth until it was googled and I admitted defeat and learned that I had been wrong for over twenty years. At least I can still kick ass at skee(z) ball! I will be back when I'm feeling skeezy for cheesy with all my beautiful people once they are ready to indulge me again. Just a tip-- BYOB on the sly. They only serve Budweiser. read more

Just visited this Chuck E. Cheese today.Can we say Yuck E Cheese would be more like it. Salad bar was a mess,with not many choices, and empty containers of salad dressing.Had to ask for them to put moreit has really gone down from the early years.Would rather drive 30 minutes away to a cleaner more organized store.They really need to update the salad bar, yuck fat for bacon bits!! come on now, imatation would be better then that crap. read more

WORST CHUCK E. CHEESE EVER! This place is the same thing as eating in a dumpster. I went to chuck e. Cheese on a Saturday and waited an hour and a half for my 2 pizzas and appetizers. When I asked why I was still waiting for the appetizers after 35 mins they said that it was not an appetizer when the cashier obviously said it was. When it finally arrived they had given us oranges instead of fries because they ran out. I asked if they could give us more cheese stinks or wings instead and she said no. I asked for a refund and they only gave me $3 and it cost me $20! The manager and co manager Jasmine were very rude. The place was full of trash. The bins were overloaded and the salad bar was a mess. DON'T WASTE YOUR MONEY HERE! read more

We picked Chuck E Cheese because of a coupon offering a large pizza, drinks and 50 tokens for $32. The Pizza was flavorless, the games broken, and the service slow. The kids were frustrated by how many games were out of service. Best to stay away. read more

Chuck E. Cheese - Inside Chuck E Cheese. - Pizza Near Me - Hayward, California

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Ughhh I really hate coming here but my kids love it so we go once in a great while. This Chuck E. Cheese is pretty clean, but I have only seen it on a weekday. I REFUSE to visit on a weekend. Usually you will find several games that are out of tickets and out of order. Yet, it is very difficult to find staff to help. Cashier says "go look for the guys in the red shirt".... no where to be found. Download the Chuck E. Cheese skate app. My kids both won over 500 tickets so definitely helped get a higher value prize. ALWAYS take a coupon! You can even show them on your phone, all they want is the code off the coupon. Food: I try not to order but if I have to it is basic. read more

This place has a lot of nothing working games n gives the worst amount of tickets for games. The games even eat ur tokens. Nice that they gave me some to replace the tokens that got taken. The pizza was burnt for the price it was wasn't really worth it. I say either lower the price of food or cook better!! Add more games that work n fix the lil photo booths people really like collecting photo memory things n I didn't get one this last time I went in. They took out the play park climbing thing but come on n add more better n fun things for the kids read more

I took my son here for a birthday party this past weekend and I will NEVER go back. Many games were not working and those that appeared to be working just stole our tokens. Trying to find someone to refund the tokens was almost impossible. For a Saturday night you would think they had more staff available. Understaffed was an understatement. They had no control over the establishment. Older kids were running so fast through the place and no one told them to stop. At one point I saw 2 older boys almost plow over a toddler. PIzza was good - I recall it not be great many moons ago so I am glad it has gotten better. The salad bar was disgusting, no one cleaned it up as they refilled the station. Floors were filthy, garbage areas were overflowing. My suggestion is you go to the Dublin location - I have only heard good things. They are staffed better and have more control over the unruley kids. read more

This Chuck E. Cheese's is really run down! Really dirty and crowded, not exactly sure why. All the machines were out of tickets or out of order. No reason to pay for a game card if you don't have the joy of winning tickets. They were trying to keep up with the machines but they couldn't and eventually just stopped trying to service them all together. Avoid this location if possible and drive another 15 miles or less to the Newark/Fremont location. read more

This place cannot keep it together. The manager walks around in his crocs with no since of urgency whatsoever. Games are broken taking people's money. Games have no tickets taking people's money. Food comes out with burnt edges. Attendants have poor attitudes due to over work. The manager caters to pretty women and hangs out in the back instead of being of service. Needs to be FIRED. More concerned with his music career which he loves to talk to the ladies about. If I come back and he is still here I'm done... this last time was ridiculous read more

I thought I had seen ghetto. Wrong. This chucky cheese is so ghetto it shocked me. They were a little bit busy, however I can't really justify waiting 35 min for a medium cheese pizza. Would not come back. read more

My family had a wonderful time here at Chuck E. Cheese. Amanda was by far one of the friendliest workers there. She answered all my questions and made our daughter have a special birthday she will never forget. I personally told Amanda on Saturday 12/15/18 I was going to leave a 5 star rating for doing a wonderful job. My family & I want to thank you and the entire staff for everything. I will be letting all my family and friends know to celebrate their kids parties here. read more

I have never even been this mad to have to actually write a review! This place is beyond disgusting, and all the employees are RUDE and trust me they will mess up your order for sure. Customer service is the worst ! I can't believe how disrespectful they were. I'm sorry but if you don't like your job just quit! This place is about having fun with your kids and it's the last place I'll ever take mine! Straight trash! AVOID THIS PLACE! read more

I live in Hayward and i have made it a point to avoid the Chuck E Cheese at all cost, any branch but this one. But not no more, those days are long gone. We purchased the deal where our kids can play once a week with it and it is AWESOME..!!! The staff are great and very courteous and make it a pleasure to be here. Eddie is FANTASTIC. He remembers the kids and us each time we are here and makes it a point to go out of his way for them. Eddie a big thank you to you and your team and believe me, we will be seeing you soon sir. read more

We come here for school fund raisers. Today we attended one and they no longer use the token system. Not sure yet how I feel about that, if they drop their card, all funds are lost. After purchasing three cards that had holes punched for straps, I asked form the strap.... For a dollar you can purchase a wrist cord. Are you kidding me!!!! Last.time coming here. read more

Chuck E. Cheese - Pizza Near Me - Hayward, California

Seriously, it's one of the most filthy dirty eating establishments I've ever been at. The plastic menus an salt shakers at the tables are covered in caked on grime and dust. The last time I went, there weren't even ice cubes in the soda machine. (Notice I said LAST time... I cant bring myself to go there anymore) and the floors were so sticky that I can't imagine how yucky it is for the kids that are running around the place with their shoes off. The games are just as dirty and grimy as the salt shakers, I was actually concerned that we could catch illness, so lucky for me I had antibacterial hand wipes. If you want to go to a clean Chuck E Cheese, visit the Dublin one instead. read more

2 stars for my child having fun! This place is so ghetto. Chuck e cheese was so rude to the kids, he acted like it was a chore to entertain children! The worst chuck e cheese in the bay area. Go to Concord or Pinole read more

Trying to keep the kids preoccupied and decided to come to chuck e cheese. This place isn't the best, and I've seen it at its worst but it's convenient and cheap. The food is average to below and at times unbearable. Today wasn't too bad and tried their new chicken wrap, the kids had pepperoni pizza, and lastly ordered a sampler platter. Food was fresh and the wrap hit the spot, a bit surprising but seems like they're putting out the effort. Place still smells like feet but most of the time kids are running without shoes anyway. It was pretty empty so waiting wasn't an issue for food or games. Overall not as bad as I thought it was going to be but the weekends this spot does a complete 360 and the service and experience takes its downfall. Be mindful and place a reservation if you plan to throw an event there. read more

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I was expecting much worse. The place was clean, I thought it would be trashed. Reserved a party package for my daughter this weekend. 2/11/12. Service was good and on top of it. The heat in the building was way to hot, I felt like I ran a marathon in there. Must say the food has improved since last visit I had to a chuck e cheese. If your going to go get there early, after 2pm its a zoo on the weekend. Future gamblers of America gone wild. read more

We came here on a Thursday not a lot of people, some tables were not clean but managers came out to clean it. I don't know but I think this place needs more windows or a back door the the smell can go anyway. I mean it stinks. We placed our order and got our tokens. Took my son to play ice ball and the game eat my token. Went to another row and that one eat had no balls, went to the next row and that one didn't have TICKETS!! at this point I was frustrated. Games: Some will eat your token, others will have no tickets. Food: I have to say that it was better when I was a kid. The pizza was gummy I don't think I would come back. read more

This Chuck E Cheese needs a remodel. This location is to small,tables are old and many need repair. games also need to be updated and spaced out. It was as if you were literally bumping into someone everywhere you went. If you are in any position to do so go to any other nearby location, there's is one in concord Richmond/pinole Fremont(may be similar in size but less ppl?) On the plus side pizza was good hot wings ok also (but who really comes here to eat..my kids would eat the pizza even if it was nasty Lol) Btw we were here from230-7pmapprox we saw ChuckE ONCE read more

Came in today and got the names of the friendly workers there from Ciara the young lady that stamps your hand was kind to answer our question! Every time I come here with my daughter I always see that omega the young guy there is such a hard worker and he is always on top of whatever the problem. I love that chucky was there and taking pictures with everyone and going by the whole place saying hi to all the kids! And the pizza there is my favorite the pizza dough there is nice n crispy and lots of toppings! I ordered half combo half all meat. Delicious! Plus they got good drink varieties like my favorite raspberry brisk ice tea! i recommend to get coupons of Google and they will accept them of your smartphone which is great for the pizza deals! read more

Chuck E. Cheese - Bomb pizza! - Pizza Near Me - Hayward, California

By fair the worst Chuck E. Cheese ever.....no tickets in any of little kids machines... No cheese or peppers for your pizza no ice in the soda machine and everyone person that works here had a bad attitude.. Not enough workers for the amount of people visiting this Chuck E. Cheese's... I will never again go to this Chuck E. Cheese read more

I know im not suppose to be in the tunnels, but hey it was closing no one was there and me and my daughter wanted pure fun!! plus its fun to act like a kid every one time in 5 months -_- SOOO the tunnels are FILTH!! i mean black gunk and nasty ish everywhere!! i dont even know how to explain the inside its disturbing as hell and they should have that sanitized... i immediately got out and would not allow my kid to go back in.. its beyond me they allowed it to get that bad and it looks like they never clean it, im guessing thats not in the job description? Please just make sure your kids clean their hands before eating..... oh and thats just one of many problems at this location... read more

They recycle ur pizza u r getting some random little kids saliva every time u touch ur pizza, they also use a sweat shop style work for all their electricity read more

The worste decision I've made in a while was stepping foot in here. As we speak I am waiting in line to place an order. I have been in this line fore 25 mins. People have kids waiting in this line. The cashier is interviewing everyone she talks to for about 5 mins to place an order. Meanwhile my kid and my wife are aimlessly walking around the play area with no play points because I can't buy any until I get to the front of this line. Definitely avoid this place. Go to the one in Pleasanton if you can. read more

This is the last time i come in here! As soon as you walk in it smells dirty and humid . I hope I am wrong but there is probably mold under the carpet. The odor is too strong! read more

This place needs a lot of work. It's stinky, hot, and staff seems like they just don't give a damn. Games are often broken, you get hardly any tickets for each h game. Chuck e is supposed to come out once an hour to take pictures and do a ticket splash but the last 3-4 times I've come they often skip sessions with Chuck e completely or when he does come out he often doesn't do the ticket splash that's promised. Staff has attitude and looks completely unenthused to be there and do their job. read more

Love ChuckECheese but this particular one needs structure and good management!The bathrooms was disgusting!A lot of the games was not working correctly,the parents was not watching their kids,parents was stealing tickets from kids,and it was a HOUR AND HALF wait for two personal pizzas! No one working on the floor.Just a disaster! read more

Yes I went to Chuck E Cheese. Yes I liked it. Why? Not for the food, although the salad bar was decent, but for the fact that my kids could run and play for two hours and have a blast. They were totally tired and begging for naps, so I reluctantly dragged myself out of the door and back into the super hot minivan that had been basking in the sun (with windows closed) for two hours. Once I opened the door to the sour milk smell riding on the heat wave of the van, I regretted my decision and knew we should have stayed for longer. Other things I like: Chuck E Cheese is trying it's hardest to expose kids to gambling at the simplest levels - upon entry, you get a sort of lotto ticket (it peels off to reveal your prize), you play chance games for hours, ultimately dumping your money and leaving with crap prizes. It's awesome. read more

Bathrooms were dirty.It took 30 minutes just to get some french fries.Most of their games did not work.It is a waste of your money

This place is horrible they charge you full price for drinks and are out of 80% of the selections no offers of discounts or tickets to compensate i won't ever bring my child here again read more

Wow...this place sure has changed alot since my younger days! It seems so much smaller now. As long as you get here before 4pm, this place is ok for the little ones to hang out. Anything later than that...the older kids come out and well to put it mildly, are rough and inconsiderate of others, especially the smaller children. My child was pushed by several kids and of course, the parents were no where in sight. I understand this is a place where "a kid can be a kid" but with that should also come respect of others space and feelings. The food is just ok but service needs to be worked on. We waited over an hour for a small pepperoni & cheese pizza. We will be back but next time I'll get here right when it opens or shortly thereafter. read more

The guy at the front was nice... The ticket counter guy was nice... The machines were broken... the venue was kind of dirty... And whoever was cleaning up the party area.. had left brooms on the floor while he was cleaning.. Just laying on the ground. I watched my nephew try to pick up the broom.. and looked for the employee... like.. hey.. finish your job? The pizza was fine... a good deal with the combo pack? Drinks, tokens, pizza. I would hate to work here.. and I would hate to come back... read more

Not the best Chuck E Cheese I've been to. We only opted to come here because Golfland in Castro Valley was closed due to the rain. Maybe it was the rain that made the place smell but we got in around 8PM, one hour before closing. It smelled like a homeless person's jacket and it took quite some time to get over. We mainly came in to play some basketball, you know, to show who can sink baskets better. Me, of course. It's all in the wrist! After $10 worth of tokens - it took the two of us one whole our to spend it! - it was time to pack up and go. They shut the games off at exactly 9PM. We got our tickets munched just in the knick of time. I'll come back because like all Chuck E Cheese's, every game is only one token and super kid friendly! We saw some late birthday celebrations even on a Monday night. Tip: Don't play Guitar Hero unless you want like 50 kids' pizza grease on your hands/shirt. I'll come back. Hopefully it won't smell as terrible though. read more

Pizza not so great. Really small place Feels really ghetto. Going to the chucky e chesse in newark So much better and worth the drive ! read more

Manager is the only one that can serve beer and she was on break for over an hour. Worse customer service after I spent over 250 dollars. Stay away! read more

I never bring my kids to Chuck E cheese...we came because we got invited for a friend kids bday. As soon as u walk through the door u just get this disgusting whiff of dirty socks n filth. It's smells like a dirty laundry room, it was so gross. The place is so small, unattended kids everywhere. My son n I were playing ski ball and this little girl decides to start walking on all the lanes n interrupting peoples games, she grabbed peoples balls n threw them In other ppls games. A lot of the games were not working and just taking the credits from the card. The food was ok for it being Chuck e cheese. The place was so gross and crowded n smelly that we didn't even stay to use up the card he was given or redeem his tickets. We will be going to a whole different location. read more