We came to Pump It Up for a children's party and I brought my daughter. I like the idea and the overall setup, the inflatable rooms are fun and the kids enjoyed themselves. However, the party felt really rushed. They schedule parties back to back, and each section is only available for a limited amount of time. There was someone who came in to lead activities with the kids here and there, which was nice, but everything moved very quickly. For the cost, it personally wasn't worth it to me. In the glow-in-the-dark room, the balloons never dropped, which felt like a waste because the kids were excited and waiting for it. One of the air hockey machines kept cutting off, and another one wasn't working at all. Parking is also horrible, which added extra stress before the party even started. Overall, it's a decent concept and the kids still had fun, but between the rushed schedule, the issues with activities, the parking, and the price, it wasn't the best experience. read more

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My baby has such an amazing time! I loved how everything is timed and how we have to follow our schedule and how coordinated everything was. The food was OK. I will say the pizzas could be worked on. I felt like they were not the best pizzas we had and the fruit was very ripped. It is quite expensive so I feel like they should work on their food. The other comment that I had and it's more like an observation I did feel like it was unnecessary for them to make comments about us leaving the party room on time if not they would charge more money. One of my family members overheard them speaking about charging more money if we wouldn't leave the room at the right time and I just feel like they need to work on not speaking about customers in front of them. I found that very unethical! however the two personnel that we're helping us with the party. They were amazing shout out to them.. read more

This is honestly one of the worst Pump It Up locations I've been to. A deep cleaning is needed and it wouldn't hurt to actually have a heater of some sort going on- factoring the cold, wintery season. My daughter received an invite for a classmates birthday party here at the Union City location. Having been to two other Pump It Up establishments, I was feeling pretty good about coming here. Front row parking is extremely limited but there are plenty of additional spaces around the corner. Finding a spot shouldn't be hard at all. My daughter and I arrive and let the staff know we were here for a birthday party- this is the time when you will need to sign/review any waivers if you didn't previously. The kids are brought into the first room. Truly spacious but also dingy, 100% COLD. Come with your little ones equipped with layers depending on the ongoing weather!! Here, they had a bubble machine going on, foam parts for building and stacking, and 4 inflatable houses to enjoy. The 2nd room where the party was ushered to contained 3 inflatable slides and a target shooting area. Again, still very very cold. The highlight of this room was the fast pace slide. The kids repeatedly went up and down, sliding down head first. The final step was the party room where all the dining and cake happened. Shout out to the young lady who served guests, prepared cake, and was patient with all of the little kiddos. This truly was the highlight of the entire visit. Restrooms were fairly clean but that factors in our party being the first one hosted for the day. There were unfortunately issues where parents were complaining over the lack of hand soap readily available. 3 stars overall. My kid had a good time and that's what truly was important. The freezing temps did not phase any of the little rugrats. While I wouldn't want to host anything here personally, I would return should anyone happened to. Come prepared and dressed accordingly bc I can't imagine ac being blasted on a hot summer day if they couldn't be bothered to warm up the building during the Winter. read more

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Good place for kids to spend time. The food is good and the ambience is strictly functional.

Good costumer service very helpful front desk very kind. Professional gentleman very knowledgeable and generous

I wanted to share feedback from the party I had last Sunday. My party coordinator was Naz, and it didn't feel like she was fully trained or engaged in the role. The kids had more energy than she did, and overall she didn't come across as excited, welcoming, or attentive--there was very little smiling or enthusiasm. Since this is a kids' party environment, that energy and customer service presence really matters, especially for a party that costs $700+. For context, I've had parties here for the last couple of years and have consistently had great experiences. In particular, the supervisor Sameer has been excellent--he clearly explained the timing sheet, walked me through transitions (including when we'd move to food), and honestly made me feel like a real host. That kind of leadership and communication is exactly what makes Pump It Up worth coming back to. With Naz, the room transitions were also handled poorly. Instead of a friendly heads-up and guidance, it was more of a blunt "it's time to move rooms." Because of that, some of my guests left items behind (shoes in the cubbies). In past parties, attendants usually remind guests to grab their belongings before moving. That small step makes a big difference. I'm not writing this to be rude--I'm writing it because I've had a strong history with Pump It Up and I want the experience to stay consistent. Please look into additional training/coaching for Naz around customer service, party flow, and how to communicate transitions in a friendly way. read more

My kids usually love coming here. They can play and jump as much as they want. My youngest youngest has gotten stuck but as long as you watch them carefully it will be a great. read more

Overall good experience! Staff is friendly. Food is good too! Made birthday celebration special

Wow! What an amazing place. This is a great spot to take your kid on any day. We opted to go before summer as we tend to be really busy in the summer. My kid loves the friendly enviornment and the jumpers! I've always had a positive expierence coming here! Best part about this place is that the jumpers are in a climate controlled setting so if it's too hot or too cold outdoors it is a great place to take your kids. I was first introduced to Pump It Up because they used to offer sensory jump for kids on the spectrum. Thank you Pump It Up! read more

Rain or shine, my son loves it here - the jumpers, the glow-in-the-dark jump, of course, the upbeat music and free Wi-Fi (free Wi-Fi is for me ). As always, all staff are super nice and very helpful. A bit pricey, in my opinion. I've paid about the same amount for a whole day of playtime plus in-and-out privileges. Still doesn't stop us from coming here and it would be nice if they bring back the Groupon deal/10 passes. read more

Pump It Up - Kids Activities Near Me - Union City, California

One stop shop for easy birthday parties! The staff is nice and is easy to communicate with. They set up everything for you and all you have to do is show up! This is our 3rd time throwing a party here and we always recommend it! read more

Always a great experience at Pump it Up! We celebrated my daughter's 9th birthday and everyone was so accommodating, especially Arwin and Ahana. They made sure everything went well and kept checking in on us. They did everything for us, from the cake decors, presents and room arrangements! Everything was perfect! read more

Had a great time at the pump it up Union city with Arwin as our party Pro. The Friday night glo party was basically a private event for my kids and their friends. read more

Our kids had a fun time and Naz was great! We hope to see more new things in the future.

Very cleaned and organized. The place is nearby so easy to bring the kids. The staff are very friendly as well.

Had my son's 5th birthday party here today and it was so amazing everyone had so much fun and the people working accommodated us so perfectly!! 10/10 recommend having kids parties her read more

We had a great experience never disappoints every time we bringing my son here he has a blast

We had great experience at this place - would recommend everyone for birthday party for kids

They were very helpful and I love the fact that I did not need to set up! Arwin was great at communicating and asking how I'd like the set up and kept me posted on all the next moves! Def throwing a party at this Pump It Up location again. read more

Pump It Up - Kids Activities Near Me - Union City, California

Came for our son's bday party. Always a great time. Ramsses took excellent care of us!

Sometimes going to the park is not enough to get the weekday zoomies out of our system. We went on a minimum day after school and it was really nice. I was instantly greeted and employees were really nice! I noticed how clean it was walking in, and with jumpers thay is really important. They enforce socks which I really appreciate as someone who gets icked out by no socks in play areas. If you forget some, they sell some there. Looks like they do parties here as well! I like that the family jump is divided into two segments, jump with lights on and then they have a seperate room where it is glow in the dark! I would recommend this for anyone with kids who would like a safe clean place to take your kids! read more

My daughter was invited to a birthday party here and absolutely loved it. She is begging me to take her back for Open Jump. Would definitely recommend. read more

I am not one to write reviews but this was a terrible experience. It has been cold so we decided to go to pump it up and pay $20 per child for open play inside. I should have just gone to a park to freeze for free! It was 58 degrees inside the play place! When I asked for heat I was told they couldn't do that. When I asked someone else, he said he would tell his supervisor, Sammy. The supervisor then said he already turned it on (so he previously lied to me?) We have been here for 2 hours and the temp is barely 60 degrees (against both OSHA and California code). Keep your kids home or go to a park to freeze and save your money! read more

It was an awesome time for the kids. We had a lot of fun jumping around and enjoying the amazing vibes with the music playing. Will definitely return again; one of the best jump houses in Union City, California. read more

If you are looking for a place to let your kids exert energy this is a great place to come. Whenever I come it's never overly crowded. The location is clean. I usually buy off groupon because the deals are good. The last time we did Glow night from 5-7 an hour in each room. They gave out glow necklaces. They have different activities in the room like a large conect four and jenga. The kids had a blast. read more

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Clean facility. Love the glow up room! They provide free glow rings/sticks. Will definitely take the family here again.

Pump It Up in Union City is such an amazing place for kids! The staff is friendly, organized, and genuinely great with children. The play areas and inflatables are always clean, safe, and well-maintained, which gave us peace of mind while the kids had an absolute blast. read more

Best indoor place for kids to jump and have fun. We practically come almost every sunday or when Open Jump is available. You get to go to 2 different rooms with jumpers. The glow in the dark is my kids favorite room! Recommend it for the hot days! read more

Pump It Up - Kids Activities Near Me - Union City, California

I do not recommend Pump It Up as a venue for birthdays, I booked my daughter's 3rd birthday here back in 2022, they forced children to wear masks even though the mask mandate was moved to suggested and not mandatory. The reason was because it was their policy and they were not allowed to let children into the play area without one. Mind you this was the day of the party so there was no other option but comply so we did. Since then we did attend a birthday party and besides the inappropriate music being played for a 5 year old's party, we had a good time. Putting that aside the past experience we considered to book our son's 3rd birthday party there. Today (Nov 28, 2023) I received an email from Pump It Up at 4:03pm advertising for their Cyber Monday offer of 10% off new party reservations, I go to book the party and the code was invalid, so I call the location to book over the phone since the email stated that the offer was good if new parties were booked on Nov 27 & Nov 28. When the associate read the fine print of the offer it said that needs to be booked by Nov 26th!? If that was the case why send me an email at 4pm two days after?!? For the amount of money spent to book a party and the poor management of this company I don't ever plan on booking a party here again. read more

Pump It Up - The email about cyber Monday deals on 11/28 but then in the fine print it says that parties must be booked by 11/26?! - Kids Activities Near Me - Union City, California

We had a party here for my son. It's the second time we have a party here for him. We love that it's private and check in is so easy and doesn't cut into your jump time! If some guests are late they're guided to your party and they are able to Select your party as they're checking in. We had the 15 kids party pack and we ordered several pizzas. We brought our own chips and water. We travel the distance because of the privacy. You go from one jumpy room to another with your own guests- about 25 minutes each. My kids love all the slides and different activities they have. The host was very friendly and helpful and they helped setup the room and serve the pizza, drinks and cake. We can't wait to come back! read more

Pump It Up - Slide - Kids Activities Near Me - Union City, California

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It's a really nice place, great for the kids,it's a clean place an very helpful for the parent read more

Pump It Up - Kids Activities Near Me - Union City, California

Arwin did a great job with our Friday night glow party. I highly recommend attending one. The kiddos had a wonderful time.

We had such a great time at Pump it up. We had our son's 7th birthday party and everything was well organized. Our host Arwin was wonderful. He communicated with us the whole time! We would definitely have another party here again read more

Myra was our host for my son's birthday party at Pump it up in Union city. It was a great experience and our host was so nice! Highly recommended!! read more

It's was a great event for us and our family. My kids throughly enjoyed the pump it place. It was clean and the staff was super friendly specially Arwin. Thanks! read more

We have a lot of fun for birthday party! Kids love it. Planning is also a breeze. Definitely recommended!

Amazing staff! Had a birthday party here for my son and the staff were very accommodating! Would definitely come here again!

Myra was a great host. My daughter really enjoyed her party! Our guests had a great time also.

My cousin comes here often. It's a very safe space for him to have fun and enjoy himself.

A great place to hold a party! Sameer and the crew were amazing and made the whole process easy. I could still hear the kids screaming from excitement! It's been a childhood favorite for me, and I can see it for these kids too. Jumpy houses galore, what can go wrong? LOL. read more