I was honestly very disappointed with our experience at Jump N Play for my daughter's birthday party today. For the amount of money we paid, I expected much better customer service, organization, and overall value. The party required a 50% deposit of $187, and when we arrived, I paid the remaining $187, bringing the party package to $374. We were also told that if we stayed past 2:30 PM, there would be an additional charge. We ended up going only about 3 minutes over, and the employee immediately told us we had to pay another $50. Altogether, we spent $424 for this party. For $424, I really do not feel like the experience or package was worth the price. We still brought our own snacks for our guests, the decorations that were included were very basic, and we received a small pizza. I expected a lot more considering the cost of the package. What bothered me even more than the price was the customer service. The girls working at the front were rude and had an attitude, not only toward us but toward our guests as well. Some of our guests arrived around 2:00 PM, and instead of politely explaining anything to them, the staff tried to turn them away. Multiple guests specifically came to me afterward and mentioned how rude the employees at the front were and how uncomfortable their attitude made them feel. That is extremely disappointing when you are paying hundreds of dollars to host your child's birthday party somewhere. I completely understand that businesses have rules regarding party times and additional fees. However, there is a professional and respectful way to communicate those policies, especially to paying customers and their guests. After already paying $374, bringing our own snacks, receiving very basic decorations and a small pizza, being told we owed another $50 because we were approximately 3 minutes over just made the entire experience feel very money-focused rather than customer-focused. I wanted my daughter's birthday to be a fun and special experience, and thankfully she still enjoyed herself, which is what mattered most to me. But from a parent's perspective, I would not purchase the party package here again. Between the $424 total cost, basic party setup, limited food, strict additional charge, and especially the rude customer service, I personally do not feel the package was worth what we paid. I hope management takes feedback like this seriously because when families are spending this much money to celebrate an important day for their child, they should at minimum be treated politely and made to feel welcome. read more

This is one of the bigger indoor kids play area we've been to. My son loves it here. They have the most amazing slides and so many areas to play with. My son can easier spend the entire day there. They do have a few broken things every time we visit. The ball blasters hasn't work anytime that we have visit. And the ball area isn't always working (my son's favorite thing to do here). The staff in the front are not very friendly nor are they helpful when you have questions. Overall: I would recommend for those rainy days when your kids just need to run out their energy. read more

Grand kids always have fun at this place. They don't stick grownups with a..You have to have OUR socks. Hate that! As long as you have grippy socks is fine. read more

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Unhygienic and filthy. The owner will not take onus to change anything about the place. read more

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Visited on a Monday morning and was very disappointed. The indoor play area was closed for cleaning for nearly 2 hours during operating hours, yet we were still charged and my toddler didn't get to play. To make matters worse, my child got hurt and started bleeding from the mouth, and there was no proper first aid available or assistance offered. For a children's play area, this is extremely concerning. Poor management, lack of communication, and inadequate safety preparedness. Would not recommend. Also attached pictures of most things or of order. Why charge read more

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Love this place, kid had a blast and already can't wait to go back. It was clean, so many different things to do and never lost interest

The reason for this rating comes down to basic maintenance -- things that should simply work, don't. First, one of the main interactive features is completely out of order. The projector has been broken and nobody has bothered to fix it. Second, there's a light gun video game that takes your money but is essentially unplayable -- the guns aren't calibrated to the screens, which they don't warn you about before you pay. You're just out the money with nothing to show for it. What's frustrating is that the staff are clearly aware of these issues -- they just haven't been fixed. This isn't a bad place at its core, and if management addressed the broken equipment, it would be worth a much better rating. But you only earn good reviews when your stuff is actually working. read more

Isabella & Lesie were very helpful & made my kids smile! Great place to bring the family.

Overall, decent indoor play area if you need to discharge some of you children's boundless energy. Party prices for the birthday party venue are outrageously expensive, particularly for the quality / size of the party venue area. Also, what's included with the party bookings, absolutely NOT worth it. Locally, several other indoor play places with far more generous party booking options. However, for a simple drop-in / play date / just let the kids go wild & have some fun, it more than suffices. One area I am always concerned with is the apparent safety & cleanliness of these indoor play areas. Jump n play has consistently proven to be generally well cleaned & appears safe, well maintained. Also, shout out to the girls who work there - very kind, very competent & professional. Usually go weekdays in the late afternoon/early evening. The girls who are at the register are always very kind & helpful. Drop in play prices seem reasonable, similar to most other similar venues locally. Definitely 4 stars, only gripe is due to the exorbitant party package pricing. read more

The price went up. It's ridiculous for a single mom to spend $50+ for 2 kids plus the socks. I offered them two pairs of socks from another place, they refused. It's a poor quality socks. It was slippery. The slide is not safe, I slide with my daughter we both went throughout the fishnet out legs went through it. They should put a pad. Who made this playground did not have any safety education. read more

This place is filthy and worn down with tears all over the place. Biggest waste of 25$

2nd this here after 1 year. They remodel but still dirty and not safe for kids. Unsafe place. My child bumped her head 3 times. The socks they made us buy is poorly made with not much gripping. My child slipped on the bottom of the slide and bumped her head on the corner of the slide. They should've put pads around that area. While getting the pieces for the game Connect 4 she accidentally bump her head on the bottom of slide (shown in picture attached). read more

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The location is in a large strip mall toward the southern end of Hayward. Took. 3 year old toddler who liked some of the things to ride on. Most items that would move no longer worked. There was a block room but not much to stimulate stacking or building. The ball room with vacuum tubes were more for taller kids. One adult admission with the kid admission. An additional adult paid $5 on the Friday we visited. There were many restaurants and fast food places within walking distance of Jump & Play, so we could eat lunch and return to play again since week day admission allowed a return on the same day. read more

Great place to bring your kids very affordable I will definitely come back again big plus . read more

Jump N Play - Kids Activities Near Me - Hayward, California

I love taking my son here ! I think this is a great place to bring the kids to play and interact with other children . It's always a very clean environment and the staff is super friendly my son & I enjoy going down the slides together! read more

Had my grandsons party at Jump & play. They set up everything for us so amazing!!! Pearl and the staff are so awesome and attentive and they made sure we had everything we needed. Love Jump & play. Thank you Pearl and the team!!! read more

New ownership and the prices are ridiculous. The previous place called "Jumpity Bumpity," before they changed ownership, had an options for an hour or all day. Sometimes you just want to bring your kids to play for a bit. Now, weekdays are $16 for all day. Weekends $18 all day Even if you come for 1 hour. Or like us today, we came 2 hours before closing. There are no discount. It's firm on the prices no matter what. I think my kids and I will be going to a different indoor playground with a more reasonable price and options for hourly. read more

Jump N Play - Kids Activities Near Me - Hayward, California

This place is an absolute joke! Owner/Management is just looking to up charge for anything. I brought my kids here and asked how much for they charge and they gave me a day rate & a 10-day pass rate. We clearly told them that we'll pay for the 10-day pass and in response the person working at the desk said they already printed the daily rate for $21/kid and wouldn't change it to the 10-day deal. Mind you, we haven't even entered the play area yet. So I asked for a refund and they told me no refunds. ABSOLUTELY THE WORST CUSTOMER SERVICE EVER EXPERIENCED AT A KIDS PLAY PLACE. I would avoid this place by all means and hope they go out of business soon. read more

We always bring our kids to Jump N Play because it's close to home, and they absolutely love it here! I really appreciate that they have separate play areas for both younger and older children -- especially since I have a 1-year-old and a 5-year-old. The facility is clean, including the restrooms, which is a top priority for me. I highly recommend this place for families with young kids! read more

Jump N Play - Kids Activities Near Me - Hayward, California

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If you want to get discriminated and be treated poorly by their employee named Clsabella come here. While I took my daughters today she was cleaning the kid steps and was letting the "white kids" pass by and me and my daughters are Mexican American she told them to not pass through. Like if little kids can understand her. Little kids only care about playing and running around if they're having fun. I would be letting everyone know about this extremely rude and discriminatory behavior. read more

Jump N Play - Kids Activities Near Me - Hayward, California

One of a kind for its Opulent & SPACIOUS kids play area, absolutely tired children after their play date/ grad party..leaves teachers and parents happy! Even the restrooms were clean, on site staff extremely efficient & helpful with crowd management :) Super stellar service when it came to communication & assistance KUDOS there was never a dull moment they have looked at EVERY minor detail. read more

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One of the best indoor playground I ever took my son. And also very clean. We will go again.

DONT BOOK HERE! Our experience with booking a party room was less than good. Nothing was set up in the room. We had to set up the tables and chairs. There were not enough plates nor cups given to us (which we paid for) there weren't any utensils nor any napkins for my guests. We had to go back and forth several times asking for more party materials. We had to continuously ask for them to make an announcement for the kids to join for food. We paid over $400 for this experience. Why did we pay so much is we had to set everything up? I texted in advance to come in 30 minutes prior to ensure everything was set up and again, it was not. Upon reaching out to management they said that it was a misunderstanding on my end and that I was at fault. I asked for some kind of discount and or compensation but they refused and left me on read. read more

My favorite play for my kids. We're always here because nice place and safe for the kids play

This place is unsafe and unhygienic! They do not clean the top of the play areas at all, and there are holes in the netting, which is very dangerous. I am looking to report this place. read more

Here comes a heartfelt review from a truly grateful customer! We hosted our daughter's 3rd birthday party here and this place was exceptional. Many guests gave us compliments saying that this was one of the best birthday events they had ever attended and that their kids had lot of fun. You know you have booked the right place when your guests say they will also plan their kid's birthday here. There are many things that that are unique about this place: 1. This place is truly a fun place for kids of all ages. Their games and rides are innovative, much better than competitors like Kidtopia. We had kids of age 3-4 and older kids of age 6-9, and all enjoyed a lot. 2. The staff is exceptionally helpful, caring and professional. Pearl and her team assisted us throughout the event. The entire team was involved in helping setup the decoration, serving pizza, cake cutting, cleanup etc. They ensured the place was clean, and were always very cheerful. They took photos of the event for us and were always willing to help. This truly exceeded my expectations. 3. We were offered a photographer as a part of the party package we had booked (a private event)- who did an incredible job. He not only captured all the key moments perfectly but also voluntarily setup a photo booth where all the guests could take photos. The photographer entertained all requests patiently, until the last guest, all this while with a smile on his face and suggesting some great poses. The guests loved this! While our guests got some amazing pictures with their families, we enjoyed seeing our daughter's pictures with her daycare friends - all beautifully captured. 4. This place offers the option to book the entire hall and also allows outside food - which enhanced the experience. Our guests were pleasantly surprised. Very few places give such options. Many of the guests plan to celebrate their birthday events here as well. If you are looking to book this place, you won't regret it and if you've booked it, you're in for a pleasant ride. read more

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What a great place for children's birthday parties. My teenager (14) had a blast and even asked me to play hide and seek with him. I haven't heard that in years. This place is wonderful and even brought my little boy back for a few hours. My son didn't even touch his phone the whole time we were there. We ran through the enormous play structure and went down the slide a bunch of times. I was so happy to see my son have so much fun today. We will definitely be back soon. read more

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This place is run-down, filthy, and poor customer service. We went early morning. The one staff they had was spraying chemicals and quickly wiping the play areas...even closed spaces where some kids were playing in. Unsafe! There is a ton of dust visible everywhere, including their fan. Their bike pedals were missing. There were a ton of blocks that were incompatible with each other. The plastic dividers separating play areas were ripped. There is no ceiling tiles so if there is a leak, it would drip directly on people. When the employee asked us to sign the waiver, I did not want to input my information so I asked for a paper form. He told me to make up information on the tablet instead of providing me a physical waiver. Perhaps it was too much work. Definitely would NEVER come back! read more

I went to jump and play with my 2 kids during a rainy day. the staff member I met was a young woman who was super kind and helpful. The place was super clean and I saw the staff constantly cleaning and walking around. My kids had a blast! we will be back. read more

My grandson loves coming here and so does my grown son. A good place for kids to get rid of extra energy and have a great time the place is also kept very clean. read more

My kids had a great time here !! 10/10 recommend. Has a lot of things to keep the kids entertained. Service was great

My little ones love it! The only improvement would be cleanliness but overall generally tidy!

This place needs cleaning. Staff do not dress properly..baggy sweats with holes in them and baggy shirt..no greetings as walked in the door. Rates are a bit high for the amount of play time. Carpets look dirty and little drops of things here and there. Place needs to be more clean and sanitary.. read more

Great time for the kids they loved it so much! While they played I studied which was a win win! Cashier was super nice and helpful I saw her clean everything throughly which I really appreciated!! Thank you Isabella! Will deff be back again! read more

Staff here are really unprofessional as well as RACIST! An employee by the name CIsabella was on duty when I came with my children. She was cleaning the playground stairs and was letting "caucasion children" walk up when it came to my Mexican American daughter it was a problem. She did not let her go up and her reason was "bc I don't want to". She did not want to give me her supervisors number nor anything and she hid herself in the staff lounge. The employees are really disgusting when it comes to treating older people from different races other than "white". read more

This is a great place for you kids to burn some energy... so much fun for them the staff are very nice also! this is a place I will come back and for sure recommend read more

Safe and fun place for little ones to play! Reasonable prices and more than enough things for kids to climb and enjoy themselves.

Honestly, my son enjoyed this place. But every time we come they find a new reason to charge for something. The new policy is that they HAVE to wear their cheaply made socks. The lady at the front desk was super rude about it too. It's also not that clean, there is hair everywhere on the floor, I've found a bunch of used bandaids (especially inside the ball pit thing), it's just gross. read more

a mis niños les encanta y siempre que voy está limpio muy limpio definitivamente lo recomiendo

This used to be Jumpity Bumpity, but now the name and owner has changed and with the new renovations it is SO CLEAN and a wonderful atmosphere!! I prefer it over Jolly Roger by milestones. Great remodel! My toddler loves it! read more