Their chuck wagon Alice is the best pizza I've ever had from coast to coast! Service was polite. Pizza was ready in 12 minutes. The atmosphere is kind of country with cowboy Tools on the wall. Also the "slice" size pizza is enough for two people. read more

I usually go to the Niles location in Fremont. By far more superior than here. This place shows its age. It has history, but ancient dingy odors kind of linger, but also a lot of ancient country western memorabilia is available for your eyes to observe and astonish over. They also have a DEADPOOL pinball machine that looks amazing, but I was unable to have the time to enjoy it. I ordered two slices of pizza. They come pretty big. I'd say almost near the size of a small pizza only it's not a perfect circle. One slice of chuck wagon and one slice of pepperoni. One fountain drink at 3.5 and fruit punch on tap as the other flavors are the local distribution brand that I'm not fond of. The pizza is about mid grade in quality. It won't overwhelm you, but it will satisfy the urge to try their pizza. I prefer the Niles location. I was in the area so I figured I'd give it a try. It's located way up on the hill behind UC EAST BAY in an out of the way strip mall tucked in the back. Pretty nice, not spectacular. If you need a place to have a pizza party this might be the place. The fruit punch is on tap and it's delicious. Bring good music to brighten up the environment. read more

By far the worst customer service I've experienced in a long time. I attempted to place an order over the phone with Andrea, and from the very beginning she was extremely rude and dismissive. She sounded annoyed to even be taking my order and came off like she couldn't care less about helping me. I noticed the website had coupons, and when I asked about them, she abruptly told me they don't have nor accept coupons--no explanation, no courtesy. Since I'm not from the area, I wanted to double-check that I had called the correct business. Instead of simply confirming, she questioned me in a way that felt condescending, saying "you dont know who you're calling?" almost as if she was trying to make me feel stupid for asking. Even though she was rude throughout the call, I stayed polite and eventually asked why she was speaking to me that way. Her response? She casually asked if I was "going to order or not," with zero regard for how she was treating a customer. This experience was unprofessional, unpleasant, and honestly enough to keep me from ever ordering from this location. I instead placed an order with another location who provided awesome service and confirmed that their location does accept coupons. Businesses should value their customers not treat them like an inconvenience. read more

Pizza Service Ambiance- Saff those two star are for the people who where actually working. read more

This restaurant is a bit dated but the walls are adorned with great western themed props, decor, and movie posters, and there's a small arcade along with one TV turned on while I was there. Service was sufficient, the place well staffed with an adequate number of employees, even midweek, to take care of customers. My pizza was ready in 10-15 minutes as quoted. I ordered a small size of the chuck wagon specialty. The crust was slightly undercooked and the pizza not cut all the way through, but it was loaded with melted cheese and delicious savory meats and veggies, the toppings spread all the way to the edge. Also, for sides of ranch, they serve ken's steak house which is better than hidden valley brand IMO. My favorite Bronco Billy's pizzeria is in Niles, but the Hayward location's not bad. read more

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I've been coming here for 10+ years now. The food is always spot on. Recently I got serviced by "Bella" and she was great! read more

Super soggy :( Came with a group and we each ordered a slice. Unfortunately, everything but the crust was so drenched that it soaked through the parchment paper and into the box. My toppings were ham, pineapple, with jalapeños. It could've used more time in the oven too, since the toppings weren't charred at all. I liked their soda fountain options. Service was ok, but it did take a while for our orders to be ready. I think I prefer the Union City location. read more

Bronco Billys Pizza Palace - Menu as of December 2024 - Pizza Near Me - Hayward, California

Bronco Billy's is a great pizza place! We always order from here for work events. Their pizza is so good. We order to go and for pick up. We always get slices of chuck wagon, combo, and cheese/pepperoni. Their cheesy garlic bread is super yummy also! It's a great hole in the wall pizza spot! read more

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We came into town to visit family so we came here for lunch. It was busy when we got there so we went on the wait list. It's kinda small so get there when you can! There's tables or a bar to sit at. We ordered the Bull Durham Extra large pizza (there was 5 of us) and we finished it all! The pizza was perfect. We got Cajun and lemon pepper wings, lemon pepper was my favorite out of the two but both were amazing! The cheesy garlic bread was yummy! Crispy crust and soft and yummy cheesy garlicky bread. They also service pizza by the slice! We didn't order that but we saw others get it and our family has gotten it by the slice before and it literally looks like a small pizza! Perfect for groups that like different types of pizzas! I would come here again! read more

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Elite Pizza spot in the bay!! Been coming here for a while! When I went to east bay this was definitely one of the spots to quickly hang out, grab a cheap slice and watch the tv! Service was always good! Definitely call ahead ! The inside seating always feels nostalgic! Comftrable seats read more

My family and I were in the area around lunch, and thought we would give this pizza joint a try since we have heard of it before. We love a good pizza, my husband being a former pizza maker, and Bronco Billy's didn't disappoint. Eating with three small children is never an easy task, but when we sat down, there were two TV playing Secret Life of Pets 2 and Scooby Doo. We don't always have a meal with devices, but this took out the need. Along with TVs on the walls, there were classic western movie posters and antique tools to look at. Service from the young lady at the register was professional, polite, and with a smile. When we were leaving, she was enjoying her break, and even said good bye and to come back! There is also a banquet area with a TV, along with 5 or so arcade/fozzball/claw machine games. read more

Pizza slice with pesto base jalapeños and mushrooms, garlic and red bell peppers is so yummy. I have been to all three pizza places and it's always good. Thank you so much for your delicious pizza. read more

Came here to try their pizza and the vibes were great! It gives an old school western back in the day feel which is hard to find these days. Rustic is probably the right word - but in a great way! The decor transports you do another region it seems. Prices are reasonable and great for kids with some old school arcade games. Tried their combo pizza, hawaiian, chicken and bell pepper and all were great! Dough very fluffy and soft, highly recommend! I definitely want to go back and try other flavors and apps! Parking also easy to find as it's located in a shopping plaza. read more

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Customer service ... Ordered a pizza Thin crust which was not the order way way way too thin Called back to complain Manager on site Did not identify herself Said "you got the bottom of the crust pile" Literally started her Statement by saying "I TOLD YOU" You got the bottom of the crust Pile up issue" Extremely rude I will never order there again Offered me a free pizza NO thanks... Who knows what would happen Be cautious ordering Might get attitude from On site Manager I ll take my business elsewhere read more

Love the slice portions. The pizza is always fresh and delicious. That day it was very slow and pizza was delivered quickly and they were okay with some modifications to my slice. My slice was very good and enjoyed the combination of ingredients. Will be back! read more

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Have been coming here since I was in college. They have a great variety of pizzas on both sizes and offerings. Service is good, I usually order takeout but whenever I've gone in person and ate the food came out fast and was good. Lowkey and quiet ambiance depending on what time you go, will be louder and busier if a sports game is on. read more

Bronco Billys Pizza Palace - Ornery Outlaw - Slice - Pizza Near Me - Hayward, California

Drove 30 min away for them to say they are short staff and not taking any orders. Understandable still upsetting:/

I called on New Year's Eve to place a pickup order and understand that it was a busy night. When a female staff member answered the phone, her tone immediately came across as irritated. She told me "well there's over a hour wait," which I said was fine, and she proceeded to take my order (begrudgingly). Unfortunately, throughout the call she was extremely short, cut me off when I tried to clarify part of my order, and made the interaction uncomfortable enough that I ultimately chose not to place the order and hung up. I fully recognize that working on a holiday like NYE can be stressful, but there is still an expectation of basic courtesy and customer service. It is not the customers fault that she is working on a holiday. I thought maybe this was a one off and she was having a bad shift/day, but then I read other reviews and see this has been a known, ongoing issue. This experience was disappointing, as it felt unwelcoming and unnecessary. I hope this feedback can be used as an opportunity to reinforce customer service expectations, even during busy or challenging shifts. Your pizza is delicious but BASIC customer service is lacking. read more

Great pizza and not bad for the price. Just note in dining here the inside is a bit dusty and outdated. Also I feel like they need wine options for non-beer drinkers. Love this place though and will be back read more

Great service! Excellent pizza top three for me! Ambience is chill cool decor (rustic/ country). A must try if you haven't been!! read more

Bronco Billys Pizza Palace - Chuck slice - Pizza Near Me - Hayward, California

(1.5 out of 5) The food here isn't bad by any means, but everything else is terrible, called and paid over the phone. They said it would take 30-40 minutes, That all good. But when I got there they said another 20 minutes, again fine it's whatever. After the 20 minutes they said they don't even have the order and the whole kitchen is arguing. After another 10 minutes they come out with the last pizza for my 3 slice order. And it's a mess in a box. My fiancés grandpa comes in and they disrespect him after years and years of being a loyal constant customer. Won't be coming back here read more

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Went here on a Saturday evening, the cashier told us it'll take 25-30 minutes for 2 slices and the 12 wings that we ordered. We ordered beers while we wait. It's been more than an hour and nothing, people after us got their orders. Later I asked the cashier if our order is ready, she said it should come out soon. Later on she came and asked us what we ordered because they lost the tag.. I came here years ago and honestly it was way better back then.. honestly I would not come back here again because of this experience. I know the pizza here is delicious but not enough for the wait time. The cashier was nice enough to give us free drinks and a pizza for the wait time. read more

they have the best pizza ever,this place gets so crowded on weekends,best pizza in town-lots of seating

Still as good as I remember! My husband and I used to come here all the time when we attended CSUEB. We happened to be in the area and decided to drive up here for old times sake. We were excited to see how absolutely nothing has changed not only with the decor but the food. A slice is still massive and honestly, enough for one person. Our only complaint was the slow the service for how slow the day was. I knocked it down a star for that cuz I remember they used to be fast back in the day. I would say if you're in a rush maybe call ahead to speed up the waiting period because it did take a while for us to finally get our food. read more

Bronco Billys Pizza Palace - Pizza Near Me - Hayward, California

I ordered the chicken pizza by telephone, and it was ready in 20 minutes as promised. I was pleasantly surprised because I had never tried this pizza. It was absolutely delicious. Anybody who knows me knows that I do not like driving uphill, but I will definitely visit again. The cashier was so gracious to stop and give me directions to take an alternate route with less hills back to the office. Thank you read more

Thought I would come and give this place another shot and I was sadly disappointed. Our league needed to meet and we decided to have pizza and a meeting. I ordered 3 XLs, 10 drinks and 24 wings. I asked since the party room is not being occupied can we sit back there. The person working the register said it was a $50 fee. Guess next time I'll be taking my business elsewhere. read more

I stopped in while waiting for my cat to be groomed at the pet salon next door and this was the nearest open place since it's Memorial's Day. The girl at the front desk was pretty nice, I had no issue with her. The wait time was also not terrible, especially since it was just me there and a couple already eating. The burger though was super dry. It was supposed to come with mayo and mustard and it barely had any of that. It was hard to choke down due to how dry the meat was as well. The curly fries tasted burnt as well and some of them felt a little raw. It's a shame because the decorations are pretty cool, and the last time I came here, we enjoyed the food. It's not the same now. read more

Bronco Billys Pizza Palace - Tenderfoot Burger with Curly Fries - Pizza Near Me - Hayward, California

So disappointed by the food quality. I ordered a large 1 topping pizza for delivery. When I received the pizza the dough was RAW! My son ate a whole piece before I caught it. I can't believe how irresponsible they are. read more

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Just witnessed a lazy worker dump mushrooms straight out the box onto a pizza meaning the MUSHROOMS are dirty. read more

Bronco Billys Pizza Palace - THEY DONT WASH THE PRODUCE - Pizza Near Me - Hayward, California

My favorite pizza place for take home ordering. My husband and I order our own slices (which are quite large)- I like the cheese, pesto, and red onions, hubby likes pepperoni and jalapeños. We can usually get two meals out of once slice, unless very hungry. I also appreciate the ingredients used for the pizza, the cheese is actually meltable the next day in the oven, which signals better quality cheese than your standard national pizza franchises. We also order curly fries, which are good to eat at the restaurant, but when taking home they usually require some time in the oven to crisp them up. Hubby likes the lemon pepper wings, which he gives a solid 9/10. We don't usually eat at the restaurant, as the ovens give off a kind of burnt smell and it sticks to hair and clothes. But if you don't mind that, give it a whirl- they also have tap beer and cider which are tasty. read more

I hate to give it 1 star because this used to be a staple for me. Went back yesterday for the first time in a long time and brought my family as well. Spent about $120 estimate. Everyone loved the pizza and it was delicious or so we thought. Woke up at midnight with a severe case of food poisoning and haven't slept since. So far 4 other family members also got food poisoning, including my two small nieces, which confirms this is the place we got it from considering it's the only thing we had eaten together. Just wanted to bring awareness and hope the restaurant can figure out what is unsanitary because I'd hate this to happen to anyone else. Food poisoning sucks! Specially when little kids get it as well. Will probably for sure never be going back unfortunately, it was a waste of our money but most importantly a risk to our health. Just not worth it. read more

Stopped in for a cheese slice and it was huge! Looked like a full size mini pizza however it is pretty thin which honestly I'm not complaining about. It was $10.50. Came out looking a but burnt but honestly it tasted great I would def come here again. read more

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Really great pizza love getting by the slice and being cooked you want your pizza!!! Really love the service.

I use to really like pizza at this location in Hayward. It seems like it's eroding fast. There was about 5 employees working and the ones up front seem like they didn't want to be there let alone helping customers. There is 3 menus circulating and each one have different prices. The tables was pretty dirty, I had to ask for a rag to clean the table where we sat. I asked and the girl behind the counter looked at me and threw me a rag and not once said she would come and clean it for us. The girl taking our order wasn't helpful with much she really act like we were bothering her with our questions about pizza beer and all. Like a good customer we still left a tip anyway . read more

Pizza, wings, and beer on tap. I hear mixed reviews - but have not had a problem. They get busy around 6:30 with a long line for the dinner rush, but if your food is good and consistent that's proof of it. read more

Great service, well ran underground spot never misses. Good selections as well as sell by the slice!

UPDATE: it's not very often the owner of a business takes the time out for a 30 minute conversation, but she did! Marlene, thank you for listening and taking the time to connect with me. I will take my kids back to get their pizza replaced, plus a 2nd one! Marlene you have what it takes to run a well loved franchise, hang in there the food service industry like many others is recovering from "after covid desocialization effects". Keep working with your employees, hopefully the hiring pool improves! You still have a loyal customer raising your next generation of Bronco Billy's customer s! I will update the pictures when we pick up the replacement s. THANK YOU Marlene! read more

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Heavy on the toppings and love the dough they use. Quick service and definitely a vibe going here and dining in. We've tried a few different pizza's near us in east bay and for comfort and quick service this one will be our fav from here on out. read more

Let's start by i had heard for years that this was "the" go to pizza spot in the east bay. Well let me tell you i was really dissappointed. First of all i already know that fridays are quite busy, but that's not even the issue. The pizza is " little league" at best. The pizza is loaded with cheese and makes the crust soggy. Taste is ok, but way too much cheese. The cheesesticks were pretty good, crispy and decent taste. I ordered beer,but was told theyy couldn't serve me becuse all the beer glasses were not returned yet. Hello, use a friggin cup you give everyone else for sodas. The pizza station was a mess. There were soo many toppings all over the counter Anyhow, this place may be good for after a little league game, but not for a night out for pizza read more

Excellent pizza. Lousy service. I was asked to wait an additional 5 minutes after arriving for a pickup order. Okay, not a problem. 15 minutes later when I asked if my pizza was ready the cashier pulled it out of the cabinet. Because I was the only one in the place at the time I felt that I was ignored on purpose since they hadn't bothered to call me when the pizza came out of the oven. read more