I wish I could give them a 3.5 just to be accurate in my review. Maybe it's time for yelp to update the way in which we are allow to rate. Anywho, I absolutely loooove their pizza. I do not live locally or near a Bronco Billy's, so anytime we're in town, we make it a point to dine here. The customer service is still good. The vibe of the place is nostalgic. I do love the old photos, setup, etc. but it could use a nice dusting down, lol! I do feel like the prices for the wings have spiked. Sadly, we couldn't get them this time. I do love the soft drinks are from a local vendor. Overall, Bronco Billy's is still a preferred pizza place for me. read more

My five stars is a bit over due but u ordered Branco Billy's today and had to write my review. My rating is based on their gluten free pizza! It's the best I've had thus far! It comes only in 12" and is totally worth the cost. I ordered it without buying a separate pizza for my household. My son didn't realize it was gluten free until I mentioned it. The crust is thin and crispy and delicious from start to finish! Also, don't miss out on their mango habanero wings! I stopped going because they're a bit pricey but having a good, non cauliflower, pizza is so valuable! read more

Every time I visit the Bay Area I have to have Bronco Billy's unfortunately this time my order was not made when I showed up to pick it up. Thru could not refund my money and didn't have a solution to make up for not having the pizza ready on time. Disappointed as I grew up loving Bronco Billy's but most likely will not be going there again. read more

Bronco Billys Pizza Palace - Pizza Near Me - Hayward, California

Well, I already know the food is great. Pizza is amazing. The wings are cool. I just prefer to make my own chicken. The service is not too bad. The the wait time today is about 15 minutes. And the ambience right now it's no one inside at this moment still early. They just opened at 11 but they did offer me a water with ice so I just left the dentist so I'm definitely not supposed to have anything crunchy but I decided pizza soft why not and I'm starving .. yeah well until next time I'll let you know how it taste once I get it to the house And the two workers today shout out to Bella for hooking my water cup up thank you so much and Jimmyfor making that bomb pizza guys have an awesome rest of the day so I'm waiting for my rideshare since I just left the dentist and they're on break so I'm waiting here in the waiting area at Bronco Billys to my rideshare pulls up. Have a good rest of the day. I might even take a bite even though I'm not supposed to chew anything for an hour. My pizza of choice was pepperoni mushroom and red onion soft toppings I did just leave the dental office I almost forgot to say the music selection is fire. Whoever playlist is going I love their music selections I didn't get a chance to take a picture of my pizza but it was so damn good red onions, mushrooms, pepperoni cut up just the way I like it easy to eat read more

This was a luncheon invite. The one star is due to the ambiance and food. Ambiance: old wet tiles, so I didn't even bother with the restroom. Chicken wings: ordered lemon chicken wings - got overdone wings, which took away the flavor. Pizza was okay, looked great! My tap beer I don't think they keep the mugs in a fridge...beer meh!! One and done!! I highly not recommend this place. read more

Bronco Billys Pizza Palace - Pepperoni and pineapple - Pizza Near Me - Hayward, California

I'm conflicted writing this review because the pizza wasn't horrible but I was not really satisfied. First off the person answering the phone had horrible customer services skills . It was like I was talking to an airhead . I was trying not to get upset because I was over the phone and my pizza was set for delivery. I didn't want anyone doing anything to my food so I had to keep it cute .. The pizza definitely was filled with toppings but it was like the pizza wasn't cooked all the way . I had to put the pizza in my oven when it arrived .. keep it mind it was a very hot day so the point of me ordering a pizza was to avoid cooking in a hot kitchen . Once I baked my pizza in the oven it tasted a little better .. I will give the pizza a 6/10 . I'm disappointed because I been hearing really good things about this place . Everyone is telling me the location in Union city is better . Maybe I should try that one to compare. read more

Bronco Billys Pizza Palace - Chuck Wagon - Pizza Near Me - Hayward, California

One of the young men at Broncos Billy's asked me if I wanted to try a slice of a pizza he made that wasn't on the menu. I said heck yeah!! You could tell this kid is really proud of the pizza he is making. After trying a small slice, I had him make me a pizza of the same kind. Honestly, it's the best pizza I have ever had. It's on par with Tony's pizza at Slice house. The OWNER should be proud of this kid, and definitely make this a new pizza on the menu. New York Style thin crust, Pepperoni, Salami, Cheese, with sauce on top & Basil. read more

Bronco Billys Pizza Palace - PIZZA!!!! - Pizza Near Me - Hayward, California

This restaurant is a bit dated but the walls are adorned with great western themed props, decor, and movie posters, and there's a small arcade along with one TV turned on while I was there. Service was sufficient, the place well staffed with an adequate number of employees, even midweek, to take care of customers. My pizza was ready in 10-15 minutes as quoted. I ordered a small size of the chuck wagon specialty. The crust was slightly undercooked and the pizza not cut all the way through, but it was loaded with melted cheese and delicious savory meats and veggies, the toppings spread all the way to the edge. Also, for sides of ranch, they serve ken's steak house which is better than hidden valley brand IMO. My favorite Bronco Billy's pizzeria is in Niles, but the Hayward location's not bad. read more

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$30 in burnt potato skins and burnt wings. Wheres the half buffalo sauce and half lemon pepper wings that were ordered? If your going to have college students making these orders at least have a supervisor checking food quality of the order before it goes out, or maybe just stick to making pizzas.....#Ripoff read more

Bronco Billys Pizza Palace - Burnt potato skins and wings - Pizza Near Me - Hayward, California

Completely messed up our order and didn't seem to care I'm extremely disappointed with my experience at Bronco Billy's. We specifically told the person taking our order that we wanted a medium pizza, with half one topping and half another, and that we were eating at the restaurant. Somehow, they managed to get practically every part of the order wrong. When they called our name, we were given a small pizza, not the medium we ordered. It was also put into a to-go box, even though we clearly said we were dining in. There were no plates provided for us to eat there either. So after clearly explaining exactly what we wanted, they got the size wrong, the dining preference wrong, and apparently didn't pay attention to the order at all. I understand mistakes happen, but this wasn't one small mistake. We were very clear when ordering, yet they still completely messed it up. If customers have to repeat themselves and then still receive the wrong order, what is the point of taking orders carefully in the first place? Very frustrating experience, especially when we came there intending to sit down and enjoy a medium pizza. Instead, we got the wrong size pizza shoved in a to-go box and were left wondering how they got such a simple order so completely wrong. The staff seriously needs to listen to customers and double-check orders before handing them out. I definitely expected much better service. Will not be returning read more

Super soggy :( Came with a group and we each ordered a slice. Unfortunately, everything but the crust was so drenched that it soaked through the parchment paper and into the box. My toppings were ham, pineapple, with jalapeños. It could've used more time in the oven too, since the toppings weren't charred at all. I liked their soda fountain options. Service was ok, but it did take a while for our orders to be ready. I think I prefer the Union City location. read more

Bronco Billys Pizza Palace - Menu as of December 2024 - Pizza Near Me - Hayward, California

Bronco Billy's is a great pizza place! We always order from here for work events. Their pizza is so good. We order to go and for pick up. We always get slices of chuck wagon, combo, and cheese/pepperoni. Their cheesy garlic bread is super yummy also! It's a great hole in the wall pizza spot! read more

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We came into town to visit family so we came here for lunch. It was busy when we got there so we went on the wait list. It's kinda small so get there when you can! There's tables or a bar to sit at. We ordered the Bull Durham Extra large pizza (there was 5 of us) and we finished it all! The pizza was perfect. We got Cajun and lemon pepper wings, lemon pepper was my favorite out of the two but both were amazing! The cheesy garlic bread was yummy! Crispy crust and soft and yummy cheesy garlicky bread. They also service pizza by the slice! We didn't order that but we saw others get it and our family has gotten it by the slice before and it literally looks like a small pizza! Perfect for groups that like different types of pizzas! I would come here again! read more

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Why am i being put on hold for several minutes, are u guys open or not in the morning? Also get a new phone, it sounds old and makes my calls fail when im on hold. read more

I've been coming here for 10+ years now. The food is always spot on. Recently I got serviced by "Bella" and she was great! read more

Elite Pizza spot in the bay!! Been coming here for a while! When I went to east bay this was definitely one of the spots to quickly hang out, grab a cheap slice and watch the tv! Service was always good! Definitely call ahead ! The inside seating always feels nostalgic! Comftrable seats read more

I usually go to the Niles location in Fremont. By far more superior than here. This place shows its age. It has history, but ancient dingy odors kind of linger, but also a lot of ancient country western memorabilia is available for your eyes to observe and astonish over. They also have a DEADPOOL pinball machine that looks amazing, but I was unable to have the time to enjoy it. I ordered two slices of pizza. They come pretty big. I'd say almost near the size of a small pizza only it's not a perfect circle. One slice of chuck wagon and one slice of pepperoni. One fountain drink at 3.5 and fruit punch on tap as the other flavors are the local distribution brand that I'm not fond of. The pizza is about mid grade in quality. It won't overwhelm you, but it will satisfy the urge to try their pizza. I prefer the Niles location. I was in the area so I figured I'd give it a try. It's located way up on the hill behind UC EAST BAY in an out of the way strip mall tucked in the back. Pretty nice, not spectacular. If you need a place to have a pizza party this might be the place. The fruit punch is on tap and it's delicious. Bring good music to brighten up the environment. read more

This was the number 1 place to buy a pizza, but NO MORE! I called to place my order, and was put on hold immediately, not even a person saying can I put you on hold. After waiting for about 4 minutes, someone finally answered my call. I placed my order, and then preceded to drive up to pick it up. I was told it would be about 25 minutes. When I got there, the place was empty, so I don't believe that they were busy. When I got home with my pizza's one of the pizza's didn't appear to be cooked completely and the metal pan under the pizza was still attached to the pizza. When I removed it from the pizza, the pan was disgusting, it looked like it hadn't been washed in weeks. What is going on at this site? The crust on all of the pizza appear to have changed, super thin and flimsy. The amount of topping seem much less then before. This place is pricey, but in the past it was worth paying more because they loaded up the pizzas. Well I will no longer be buying pizzas at Bronco Billy's any longer. Overpriced for crappy pizza and questionable cleanliness. read more

Bronco Billys Pizza Palace - The tray they used to cook my pizza! - Pizza Near Me - Hayward, California

My family and I were in the area around lunch, and thought we would give this pizza joint a try since we have heard of it before. We love a good pizza, my husband being a former pizza maker, and Bronco Billy's didn't disappoint. Eating with three small children is never an easy task, but when we sat down, there were two TV playing Secret Life of Pets 2 and Scooby Doo. We don't always have a meal with devices, but this took out the need. Along with TVs on the walls, there were classic western movie posters and antique tools to look at. Service from the young lady at the register was professional, polite, and with a smile. When we were leaving, she was enjoying her break, and even said good bye and to come back! There is also a banquet area with a TV, along with 5 or so arcade/fozzball/claw machine games. read more

Everything was perfect! Love their pizzas! I would recommend this restaurant! I'll continue to frequent this place!

I have been trying to find a good pizza spot I seen it on TikTok and I decided to go to this location, the service was amazing even though I was the only one there, it was clean and a place I will certainly go again. read more

By far the worst customer service I've experienced in a long time. I attempted to place an order over the phone with Andrea, and from the very beginning she was extremely rude and dismissive. She sounded annoyed to even be taking my order and came off like she couldn't care less about helping me. I noticed the website had coupons, and when I asked about them, she abruptly told me they don't have nor accept coupons--no explanation, no courtesy. Since I'm not from the area, I wanted to double-check that I had called the correct business. Instead of simply confirming, she questioned me in a way that felt condescending, saying "you dont know who you're calling?" almost as if she was trying to make me feel stupid for asking. Even though she was rude throughout the call, I stayed polite and eventually asked why she was speaking to me that way. Her response? She casually asked if I was "going to order or not," with zero regard for how she was treating a customer. This experience was unprofessional, unpleasant, and honestly enough to keep me from ever ordering from this location. I instead placed an order with another location who provided awesome service and confirmed that their location does accept coupons. Businesses should value their customers not treat them like an inconvenience. read more

Came here to try their pizza and the vibes were great! It gives an old school western back in the day feel which is hard to find these days. Rustic is probably the right word - but in a great way! The decor transports you do another region it seems. Prices are reasonable and great for kids with some old school arcade games. Tried their combo pizza, hawaiian, chicken and bell pepper and all were great! Dough very fluffy and soft, highly recommend! I definitely want to go back and try other flavors and apps! Parking also easy to find as it's located in a shopping plaza. read more

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Pizza Service Ambiance- Saff those two star are for the people who where actually working. read more

Pizza slice with pesto base jalapeños and mushrooms, garlic and red bell peppers is so yummy. I have been to all three pizza places and it's always good. Thank you so much for your delicious pizza. read more

Love the slice portions. The pizza is always fresh and delicious. That day it was very slow and pizza was delivered quickly and they were okay with some modifications to my slice. My slice was very good and enjoyed the combination of ingredients. Will be back! read more

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Cancelled my order last minute when i had lunch ordered for all of my office. Really shitty.

Came in last week. Ordered 3 slices. 1 was a cheese pizza. I check all the pizzas before I left because they say no refunds. Well the cheese was burnt on top. It was obviously burnt. And I told one of the employees and he said that's how they are usually prepared but I told him I went there a month ago and it was perfect. He was trying to convince me to take it and I told him no I want another one. And he seemed hesitant and told the cook and said he'd replace it. Like it's obviously burnt quit trying to persuade me to take the dang burnt pizza. No family vibe anymore just young kids that don't have good customer service and can't cook pizza. read more

Have been coming here since I was in college. They have a great variety of pizzas on both sizes and offerings. Service is good, I usually order takeout but whenever I've gone in person and ate the food came out fast and was good. Lowkey and quiet ambiance depending on what time you go, will be louder and busier if a sports game is on. read more

Bronco Billys Pizza Palace - Ornery Outlaw - Slice - Pizza Near Me - Hayward, California

First impression is that they lack customer service skills. The associate did not acknowledge her line and picked up the phone without acknowledging guest in line. Called at 6:05 and was quoted a 45 minute timeframe for our pizza. They skimped on the sausage this time around and we only had 3 toppings so we definitely noticed. My last photo from my visit prior was loaded with sausage. They were not too busy for a Friday night. There is a lot of room for a group if you are coming for an evening meal or even a celebration. It is pretty loud in the restaurant. read more

Bronco Billys Pizza Palace - Medium Chuck Wagon & half pepperoni, sausage, and mushroom - Pizza Near Me - Hayward, California

Great service! Excellent pizza top three for me! Ambience is chill cool decor (rustic/ country). A must try if you haven't been!! read more

Bronco Billys Pizza Palace - Chuck slice - Pizza Near Me - Hayward, California

Pizza Sandwich was good. Different than usual. Too much cheese. Not served open-face so it was glued together and tricky to it.

This is easily the worst pizza place I've ever been to. They have a local monopoly in Niles district of Fremont, formerly the town of Niles. The pepperoni slice was a big plate of burned and greasy slop that I should've sent back but I forced myself to eat as it was almost closing time. Please, don't eat here unless you have no choice. read more

Customer service ... Ordered a pizza Thin crust which was not the order way way way too thin Called back to complain Manager on site Did not identify herself Said "you got the bottom of the crust pile" Literally started her Statement by saying "I TOLD YOU" You got the bottom of the crust Pile up issue" Extremely rude I will never order there again Offered me a free pizza NO thanks... Who knows what would happen Be cautious ordering Might get attitude from On site Manager I ll take my business elsewhere read more

Let's start by i had heard for years that this was "the" go to pizza spot in the east bay. Well let me tell you i was really dissappointed. First of all i already know that fridays are quite busy, but that's not even the issue. The pizza is " little league" at best. The pizza is loaded with cheese and makes the crust soggy. Taste is ok, but way too much cheese. The cheesesticks were pretty good, crispy and decent taste. I ordered beer,but was told theyy couldn't serve me becuse all the beer glasses were not returned yet. Hello, use a friggin cup you give everyone else for sodas. The pizza station was a mess. There were soo many toppings all over the counter Anyhow, this place may be good for after a little league game, but not for a night out for pizza read more

I called on New Year's Eve to place a pickup order and understand that it was a busy night. When a female staff member answered the phone, her tone immediately came across as irritated. She told me "well there's over a hour wait," which I said was fine, and she proceeded to take my order (begrudgingly). Unfortunately, throughout the call she was extremely short, cut me off when I tried to clarify part of my order, and made the interaction uncomfortable enough that I ultimately chose not to place the order and hung up. I fully recognize that working on a holiday like NYE can be stressful, but there is still an expectation of basic courtesy and customer service. It is not the customers fault that she is working on a holiday. I thought maybe this was a one off and she was having a bad shift/day, but then I read other reviews and see this has been a known, ongoing issue. This experience was disappointing, as it felt unwelcoming and unnecessary. I hope this feedback can be used as an opportunity to reinforce customer service expectations, even during busy or challenging shifts. Your pizza is delicious but BASIC customer service is lacking. read more

Great pizza and not bad for the price. Just note in dining here the inside is a bit dusty and outdated. Also I feel like they need wine options for non-beer drinkers. Love this place though and will be back read more

A gem in Hayward! I didn't think there was much by Cal State East Bay campus but what a prize! Great beer selection too

Went here on a Saturday evening, the cashier told us it'll take 25-30 minutes for 2 slices and the 12 wings that we ordered. We ordered beers while we wait. It's been more than an hour and nothing, people after us got their orders. Later I asked the cashier if our order is ready, she said it should come out soon. Later on she came and asked us what we ordered because they lost the tag.. I came here years ago and honestly it was way better back then.. honestly I would not come back here again because of this experience. I know the pizza here is delicious but not enough for the wait time. The cashier was nice enough to give us free drinks and a pizza for the wait time. read more

Their chuck wagon Alice is the best pizza I've ever had from coast to coast! Service was polite. Pizza was ready in 12 minutes. The atmosphere is kind of country with cowboy Tools on the wall. Also the "slice" size pizza is enough for two people. read more