Chuck E. Cheese has always been an all-time favorite for my son, and we've visited this particular location many times throughout the years. So, on his actual birthday, he specifically requested to come here instead of Round 1--and of course, I was happy to make his birthday wish happen! There are various game options, plenty of opportunities to earn tickets, and I noticed they also added a new play structure for younger kids. I like that the location feels more kid-friendly than it did in the past. Food and beverages are available, and I've purchased them here before. However, I find the food to be pretty mediocre, so I would personally pass on the food and drinks and just come for the games and activities. Unfortunately, the service could definitely use some improvement. Two of the staff members we interacted with were incredibly kind, respectful, and helpful. However, there was a young woman at the stock/inventory counter who was very rude and seemed unwilling to answer questions or provide assistance. She ultimately helped us only because my son wanted to redeem his tickets for prizes. I would definitely recommend that management provide additional customer-service training for staff. Chuck E. Cheese is a place for kids to have fun, but it is also a paid service where positive customer interaction and communication are important. Overall, aside from that one negative interaction, my son had a great time and enjoyed celebrating his birthday here. However, because of the lack of customer service and the rude interaction with the young woman, I don't think this would be a place I would regularly choose to visit. Hopefully, management can address this because the games and kid-friendly atmosphere are what make Chuck E. Cheese special for families. read more

Had my son's 6th birthday party last month and he had a blast with his friends! We had a very nice girl help us with my party table and got everything I needed and asked for, the new renovation looks great as well and no complaints on the games all the kids enjoyed! The pizza and wings were great good price too. Will definitely be coming back :) read more

Chuck E. Cheese - Chuck E coming to dance with the birthday kids! - Pizza Near Me - Hayward, California

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Okay so let's call it what it is Chuck E. Cheese are a little funky, a little sticky and a whole lot of loud but I took my little niece and nephew here and they had the time of their life! They ran, they jumped, they played all day and still couldn't get enough! The value for what we got was actually amazing! I had a coupon and for $65 I got 4 drinks, 1 pizza, two kids wristbands for the jump n play area and 120 tokens! I'm like wow this lasted these 2 for hours. Kids are so easy to please. I was pleasantly surprised at how good the pizza was too! I will bring them back for sure! read more

We hosted my child's birthday here and I was very impressed with the ease of planning, the communication and the attention to detail of our host, Jackie. Our table was perfectly set up when we arrived, she was mindful and sensitive to our request for accommodations for my child who is sensitive to loud noises, being flexible with allowing a guest to partake in the Ticket Blaster on behalf of our birthday kiddo! We had 20 kid guests and I underestimated how many pizzas the adults would need and Jackie gladly added another large pizzas to the order for us! The facility was very clean and a lot of the games were great; I've been to some Chuck E Cheese parties at other locations where some games weren't even working. Our guests had so much fun and especially loved the Dippin' Dots treats. Jackie was communicative, checked in with our orders the day before and the day of and did a great job sticking to the schedule! It was a memorable birthday indeed! Highly recommend hosting your birthday here! read more

We celebrated my granddaughter's birthday, and everyone had an amazing time -- even the adults. The manager, Josselin, was incredibly supportive and offered helpful tips that made the experience both fun and cost‑effective. She answered all my questions and assisted me with anything I needed. The staff, Justin and Cici, were also wonderful. What stood out most was how they followed company policies while still creating a great overall guest experience. read more

First off, I would like to thank Nimra Malik and Sandro for being so courteous and welcoming for my special needs son. My son has issues with going into places that have background music playing. Chuck E. Cheese was so awesome and accommodating us , by lowering the music for son to be able to enjoy himself. I want to personally think these wonderful individuals for making my son Andrew have such a memorable moment. Additionally, the pizza was amazing! We ordered the combination as well as the meat pizza and oh my gosh I can't remember how great this pizza is! Not once did we have to ask for additional condiments or drinks. Our host was on top of everything! Thank you so much Chuck E. Cheese staff for such a memorable time! read more

Chuck E. Cheese - Pizza Near Me - Hayward, California

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Wow I tried to give it another chance this place is going down hill fast, the prices they charge should have every machine working but no today more than half the machines were out of service, I thought they stopped giving the tickets out so this wouldn't happen. Also I would be mad if I booked a birthday party, which there was two different parties and not have everything up and running. Really sucks because my daughter is the one that's sad not only that the place is really mismanaged very crappy expensive experience. Two cards for 1 hour is 72$ just to have the good games turned off really sucks read more

Chuck E. Cheese - This is an example of games that are starting to go out of order - Pizza Near Me - Hayward, California

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My daughter had her 4th birthday party here at Chuck E Cheese. She had a blast! We got the $99.99 for 6 kids birthday and added on 6 more kids for $19.99 each. We then bought pizza, wings, fries, vegetable platter for lunch They also provide a big variety of cakes for $24.99. We all had a great time. The manager and the staff are all very friendly. My daughter lost her bracelet with all the tickets loaded in it but the manager was so nice to give her a new one with tickets. They are the best! read more

Chuck E. Cheese - Ticket station - Pizza Near Me - Hayward, California

More than half of the games didnt work, people that were there last night "the adults" behaved like kids blocking the walking path sagging pants showing their *** 70% of the people interfere behaved that way.. taking over your side of the party like wow.. so depressing, not how I remember it from last I went in 2014. If you're planning on having a party there for you kid I recommend you to go inthere and check it out for yourself if before booking. 5 stars for the waiter she was really helpful. But for the place -5 stars read more

I've been here twice already, and it's one of my favorite Chuck E. Cheese locations. The salad bar is always clean, which I really appreciate. Also the bathroom seating areas were also clean. However, they could benefit from having security on-site. During my second visit, there was a rowdy family with 2 dogs under the table, which made the experience less enjoyable. Other than that, this location is definitely better than some of the others I've been to. read more

After visiting 4 other locations recently this is by far the my favorite! The staff is always so great with my son and us adults. We've been attending this location pretty frequently for the past year and I have nothing but positive remarks each time! I definitely recommend getting the fun pass to get more bank for your money! They send us freebies and promotions through the app and we get discounted food and drinks with the fun pass. Definitely worth it! read more

I really like this CEC. It's clean and pretty much all the games are in working order. Rarely are they broken. The pizza is good too. I know the store itself doesn't make the prices but I think the salad bar is overpriced. Our visits are usually an hour in a half and we almost always see Chuck E walking the floor. I'm glad you don't have to pay to play each game. You pay for a certain amount of time you want to play and all games are unlimited during that time. read more

Chuck E. Cheese - Pizza Near Me - Hayward, California

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Customer service is horrific.... If you're getting the play pass, id think again. The food is overpriced and low quality. If you have the 50% off pass, its still expensive and not better that a 5 dollar pizza. More importantly, the experience for the kids is even worse.... Most of the games are broken. There hasn't been one time I waited less than 30 minutes to upload my playpass. Managers and corporates are unwilling to make adjustments, to make sure that this is a fun place for parents and kids. I've even had to leave before because it took too long for the play pass to be loaded and my three year old, was getting too anxious. It could be a cool place if owners/ managers/corp cared about the experience. read more

This review is for a birthday party we hosted for our 4-year-old son. Easy booking and layout of pricing online. About 40 bucks for -- all you can play for 2 hours, 2 slices of pizza per kid, a drink per kid, 1 large pizza for the adults, and a goodie bag per kid. Not bad for doing 0 work on the parents' end. We've been so busy so we were so happy that Chuck E Cheese handled literally everything for us. In addition to this, the birthday kid gets 30 seconds in this epic wind tunnel where you can collect tickets. There's also a time where Chuck. E Cheese himself comes out to sing. However, we did none of the above because my son is EPIC shy and actually cried when we walked in because he saw the animatronic Chuck E. Cheese in the corner.. They let us give the wind tunnel gimmick to 2 kids in our party at the same time. The pizza was also bomb. We had cheese and pepperoni for the kids, and supreme for the adults. Everyone had such a fun time (even my super shy son) and what made it so easy for us was the help of the staff..... They were good about checking in on us and making arrangements for our party. I need to come back here on another day with my son so he can burn off some energy and we can eat yummy pizza together.. We so appreciate all the help and my son had a memorable 4th birthday.. Thank you Joce and Mikaela!!!! read more

The last time I stepped foot in a Chuck E Cheese was about 30 years ago so when my 9 yr old niece wanted to go to Chuck E. Cheese as her birthday present, my mind was screaming "Nooooooooo!" (Chuck E Cheese head slowly spinning and pulsating) while I slowly developing tmj from clenching my teeth and fake smiling. I have to say I was pleasantly surprised or had very low expectations. The thoughts of screaming (unruly) kids, place being messy and a cesspool of germies in the ball pit with subpar pizza...though, I have to admit I liked the pizza back in the day! Good times! Maybe due to covid business has changed a bit...we went on a Sunday @1pm and wasn't too busy. :: Buy minimum of 15 points or 15 ($15) mins of time...the cashier explained if your kid plays a lot then the points is the best option :: No more tokens and now you receive a wristband with a card to scan :: No more paper tickets and winnings added to your card :: Arm stamped and checked (club style) to ensure no weirdos leave with your kid I was a little lost so have to give major props to ** JOSE **. He was manning the redemption booth, cleaning the tables, sweeping, wiping the games down and keeping the dining and gaming floor neat while we were there (1-4pm) He was very patient with the questions and showed us how to add more points for play time and helped me get a refund at the counter when the machine displayed an error Overall, staff was very helpful, managers out checking the floor, games wiped down, pizza was good, staff checks when people leave and the niece had a blast....no TMJ this day! By 4:15 it started to get busy and time to make our escape. And FYI - no more ball pit with lost bandaids to be found read more

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My daughter was very disappointed of the service that we received from there she wanted to go into the ticket box, but unfortunately it's only for people like birthdays and they should have it mobile so every kid could see it only come out when there's a birthday the only reason you guys have three stars is because the pizza was really good and I enjoyed it and it taste awesome but other than that, I don't see myself coming back to Chuck E. Cheese ever again the one in Hayward. read more

If I could give this place no stars I absolutely would, so let me start off with the fact I planned a birthday party for my daughter's 5th birthday here as she requested. I paid for a total of 12 kids to have unlimited play - a total of 7 kids showed up meaning I had 5 extra play cards totaling at $40 + tax per card, I asked if we could take 5 kids off my tab since the cards were unused and the play time does not start until they swipe the card ($200+ tax I should have been refunded) They told me they could not take them off my tab even though I did not pay yet & said I could use them again when I came back since the time doesn't start. So I ended up just settling - let's fast forward to this weekend when we tried to use the cards - I had to pay yet again this was at a different location (I'm not sure if this is owned by different people or what) but it made me absolutely livid. I feel like I've been lied to & taken advantage of & not to mention they're are a bunch of children working which is NONE of their fault but like why is there no adult supervisor on the floor to make sure a shift is ran smoothly? Also to make sure transactions are done properly mind you they had a hard time figuring out what u owe after I paid an online deposit for that I was charged 2x with when checking my bank statement this previous Thursday for a day I wasn't even there??? Going forward I do plan on calling and discussing my issue I would not recommend this location it's not worth it. Overall spent around $500 for 3 pizzas and 7kids to play & got charged extra for the little trampoline thing when half the shit in there wasn't working (excuse my language) that's all. I rarely give poor reviews I understand how establishments work & I've worked in service over all I'm just upset. read more

Ordered food, waited over 45minutes to be told there was confusion in the kitchen and food would be out in 8minutes only for no food to be out after 15 more minutes. Simple order of cheesy bread and they won't even compensate for the over 1hr wait with a discount. read more

Had a great time for daughter's 3rd birthday party. Heaven was a great party host and we are really thankful for her. Heaven was professional, knowledgeable, attentive, and did everything she could to make sure we had a great time and our daughter had a fantastic birthday! Thank you Chuck E. Cheese and Heaven! read more

Chuck E. Cheese - Family fun! Thank you Chuck E. Cheese and Heaven for making it great! - Pizza Near Me - Hayward, California

Planned my daughter's 3rd birthday party and it was a hit!!! I was helped by Joce, Antoinette and the wonderful Lily. They were all incredibly happy to help, especially Lily. Answered all of my dumb questions and helped me super quick. Party went super smoothly and all my guests were happy. This Chuck e cheese has become so much better than in the past. I have went to this one many years ago when I was a child and remembering it being so dark and uninviting, but in more recent years it's very clean, well lit, and the staff is more than happy to help. This spot has a Ninja warrior-esque area attached to the trampoline which was a big plus. A little extra, but it was definitely worth the price for all the kids to enjoy. Highly recommend this Chuck e Cheese! read more

A bit overpriced, but what isnt these days. They recently remodeled the party area and added games in both kid and little kid sections. The stuffed crust pizza is good and the salad bar is decent. The employees are engaged for the most part. The team members upfront are better than the ones in the back, so if you have to talk to the staff, I recommend working with the staffers behind the counter. read more

Chucky cheese has a monthly pass that entitles you to a daily set value of points you can use, including discounts on additional points and food purchases. I try to take my kid atleast once a week and it takes us two about an hour or so to use about 100 play points. They usually have a good amount of staff working throughout the week and I do see staff frequently sanitizing tables and games/rides. Trampoline and ninja zone are entertaining as well. read more

Spent $34 for one hour game play for about 10 of the games (some of the most popular by the way) to all be down/out of service. My son was disappointed and couldn't even really use up his whole hour, he got bored with the lack of options and how repetitive it was due to everything being down. Sucks bc this is the only location close by so only Option but wish they'd service there games more often or at least put effort in getting the games up and running. read more

Not sure about this area outside of Chuck E. Cheese (seemed a bit sketch), but my kids (3yo toddler boy and 1yo baby girl) had a great time here for a friend's 3rd birthday. I wouldn't leave anything in sight inside your car at the parking lot to prevent break ins. Included in the private party: 1). Sit at a long table for kids to sit at to 2). Eat their pizza (it was actually good!), 3). Sip their Chuck E. Cheese plastic sippy cups for a fountain drink, 4). Play 2 hours of unlimited games with their scannable cards, which is plenty of time, 5). Take pictures, sing and dance with Chuck E. Cheese, 6). Ice cream and cake, 7). Goody bags with fun prizes, 8). Free 100pts to add to your tickets, 9). To-Go pizza and cheese bread for all the left over food, and 10). Prizes at the prize booth after playing for the games for 2 hours. The games and rides were fun for our little kids. There's also a section for more advanced games. They also stamp each person's hands to ensure when you leave, you're leaving with the correct child for extra security. The bathrooms have a lower sink for toddlers to wash their hands. My kids' two favorite rides were the mini train that they got to ride together, and the Big Rig truck game where they got to steer, turn on headlights/wipers, and pull the horn. So much fun for them! read more

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The pizza is still the bomb it is awesome. The salad bar was not so hot so I didn't try that just me and the grandkids had a pre-birthday date with my grandson and my granddaughter was hanging out. We had a ball we had a freaking blast service was cool. It was pretty busy there for Fridaylast Friday to be exact we had a ball I know I said that but my grandkids loved. It will definitely be going back again for second round. read more

Many machines broken for weeks at a time. Proud of myself for figuring out how to fix a couple of them, goodness knows the staff won't make any attempt. read more

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Horrible policy for "no outside food and drinks". Mom of two and wanted to take my kids out for the day. Daughter requested McDonald and son wanted Chuck E. Cheese. They didn't allow us in with the McDonald's. Selfish environment & business practices. Customer service wasn't great either. Won't be coming back. read more

My son had his birthday here and enjoyed it very much! The manager and staff were extremely nice!! I come here often with my kids and the staff are always nice. read more

Complete waste of money the prices are outrageous 14 bucks for a 6 inch cheese pizza most games do not work it's very small not many games that pay enough tickets to buy anything don't know how this place is still open read more

I had my daughters 6th birthday party here today. And we had a great time. I'm not sure what people are expecting from Chuck E. Cheese, but we had a solid party today. The check in process was easy and organized enough. The terms of the party were crystal clear. We had 25 kids, free play for 2 hours, pizza and a few pitchers of soda included as well as dip n dots and a birthday cake. The place was pretty clean considering 100s of little kids are in there each day. All the games worked. There was a pretty large selection of different games to play. I'd say the age range for the video games are good for kids about 4 to 10. A 12 year old kid probably wouldn't have much fun. The pizza was pizza. Nothing to write home about. Same with the cake. My 6 year old and all her friends had the best time. And I'm pretty satisfied. Our party host was great, She fulfilled all my requests and was polite and attentive. Again I'm not sure what people are expecting. But we had a fun time and have zero complaints. I will say party packages are on the expensive side.. but it was worth the money to have 25 little kids run wild at Chuck E. Cheese rather then have them at my own home. Solid experience and we'd definitely come back again to play or have another party. read more

Chuck E. Cheese - Party time! - Pizza Near Me - Hayward, California

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*THIS REVIEW WAS WRITTEN DURING THE COVID-19 SHELTER IN PLACE* People are sleeping on this deal they're having right now. $5 for their large pizza, are you kidding me?! That's awesome! Their normal price is around $25-30 for their large pizza depending on the toppings. They have giant signs posted outside of the store advertising this deal, which is how we saw it as we drove by. I believe they also have $5 wings and other awesome deals, they deliver or you can pick up in stores which is what I did. It's normally empty inside, and there's a lot of space to practice social distancing if needed. read more

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[Part 2 of 2] Chuck E. Cheese was confused as to who the birthday kid was (one of the girls at the party was super excited to see him). He also seemed startled when I reached out to shake his hand (shit, I don't bite- usually). It was clean inside and a bit more spacious than I expected. One of the employees was so perky that I was seeing double. I only stared whenever I could. ;) One of the dads bought a beer. I don't have an issue with alcohol being served here. (I didn't see anyone else with a beer, and that's what I expected.) https://www.chuckecheese.com/kids-birthday-party: The Super Star package is $21.99 per child. It's a good deal. I went with it for Joshua's birthday party last year too. There were 4 no-shows. I was able to remove 2 of them from the bill (I already knew beforehand that this was the policy). I also saved about $40 because we weren't charged for the soda cups (for the adults). I was stunned when I realized this. My mom was sweet. There was an extra soda cup. She was going to throw it away, but she noticed that a Latina was sharing a cup with her daughter (and not happy about it). The woman was so grateful when she was given the cup that she thanked my mom a few times in Spanish. I left while carrying a big box (I balanced the box on one knee so that I could get a final refill). I give the host credit for holding the little gate open for me (it was easy enough for me to open the doors by myself). I was touched when some of the dads shook my hand (they genuinely had fun). There was some uncertainty beforehand, and some things could have been a little better on Sunday, but booking the party here was a great idea overall. https://www.youtube.com/watch?v=yQ4i3lQM5lg read more

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Came here for a cheap quarantine dinner and the family was pleased! Got a bunch of things and spent under $20, like how can you complain? read more

Chuck E. Cheese - Dinner for under $20 - Pizza Near Me - Hayward, California

I have been booking parties in this facility for 17 years not once have I had such a horrible experience like the last time I booked a party. It seems like the people they hire have horrible customer service. I booked a party and they over charged me for kids I didn't have when brought it when I brought it up to their attention, they basically told me they didn't care. Needless to say, I will no longer book a birthday party here. read more

We went there to pick up some kids toy a bitch come out she said that she's a manager. Her name is Lily. I think really rude one of the worst experience and the worst customer service. I don't know if that was a real name or fake but she was really rude. She even don't know how to manage. I don't know why they hire her as a manager. read more

Chuck E. Cheese - Pizza Near Me - Hayward, California

Given that the overall rating of this place is currently at two stars, I decided to give it four stars because I was pleasantly surprised. It was not as bad as I read in many of these reviews or anticipated. Here's why: 1. I had my daughters 4th birthday party here (she begged me for months). We had it on a Sunday at 12:30pm. I would suggest that if you have a party here, have it at an earlier time before all of the games get overcrowded. 2. Like others have said, the smell of the place as you walk in is pretty powerful. It smells like wet gym socks, but you get used to it LOL. And what do you expect? There are hundreds of kids there every day. 3. The overall cleanliness of the place seemed fine. Nothing out of the ordinary of what you would see in a place is packed with kids. 4. The staff was actually very friendly and accommodating. Our server was Desiree and she was awesome, totally attentive and everything came as ordered. 5. Pizza was surprisingly good. We got the thin crust and several of the specials. I also recommend the buffalo wings. 6. Planning kids bdays can be exhausting. I made the reservation for 20 kids and 20 adults, then forgot about it until the day of. And didn't have to clean up :) That in itself is a huge relief. 7. My daughter had the time of her life. Ran around, danced with Chuck E. Cheese and played with all her friends. With that all said. It's still a Chuck E. Cheese filled day in and day out with sweaty kids....you can't review it like a pop-up boutique restaurant. We do it for the kids and they had a great time...if it gets a little crazy for you, just have a beer...they serve that too. read more

Chuck E. Cheese - Singing Happy Birthday - Pizza Near Me - Hayward, California

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I arrived today at Hesperian Blvd., Chuck E. Cheese at like 8:00 8:05 and they do close at nine and my kids were playing the games and jumping on the trampoline. We bought the socks and everything we got the stamp to go in and out. Everything was fine until about 9 PM. We had no warning no heads up no five minutes to know that the games were gonna be shut off on our kids while they were playing being known the manager, Lilly went behind the utility closet and pulled the plug on a bunch of kids about like 30 kids went home crying just because she felt she had the privilege to pull the plug instead of telling somebody that they were about to close and that they had only five minutes I would really recommend not to go here. The staff was really rude. I have a video of her just really not caring about pulling the plug on a bunch of little kids and having them go home crying she just wanted to go home herself, which was really rude and inconsiderate when you're working with a bunch of 3 to 5-year-olds. read more

Pizza was ok. Manager was rude and gave a hard time when trying to enter restaurant to meet up my family.

As you enter into bedlam, you feast your eyes on a Sodom and Gomorrah if the sex and vice of those cities was replaced with the smells of vomit and urine (although now that I think about it.. ). $200 and a quick status check of my my tetanus immunization status later i'm shoved shoved forth into a mosh pit of screaming children awaiting our pizza. We found a booth in which to sit but were quickly informed by a clipboard carrying Chucky Cheese Oberst-Gruppenführer that the clean tables are reserved for those of which even more money had been extorted from and we should find a place somewhere amount the sprawl of abandoned food, toys, dreams and methinks perchance children to find our own place to sit. Rule #1: At chucky cheese the clean tables and stocked napkin dispensers are an extra $50 and advanced notice. Luckily our hate-crime against Italian culture hitherto referred to as "pizza" came out of the microwave soon after we waded into our hot garbage jacuzzi (hitherto called a "booth"). We awaited our cake with glee as our children cockroach scurried back and forth squealing like addicts between token extracting attractions. Rule #2: Pimping is indeed easy; so long as it's someone else's children and it's their parents paying. Sometime later I inquired as to our overpriced hello kitty cake, to which an employee stopped walking and eating long enough to handle our food with her unwashed hands and inform me that they still have to put the things on the sides. Normally such unhygienic food prep would render me both shocked and appalled, however the dose of penicillin I've been dosed with slurping my way into the booth insures I'm safe from any common infections buboes not withstanding. I've only to fear the more antibiotic resistant strains from walking into this carpeted petri dish days to weeks from now. Rule #3: Prepare the food as such that Gordon Ramsey himself is unable to sufficiently swear, this keeping bad reviews to a minimum. While normally I would recommend burning this four walled giant "eff you" to God and civilization to the ground, this place has made me reconsider my previous disbelief in fire resistant strains of mrsa. On the plus side I no longer have to go to church, I've been to chucky cheese and Hell holds no terror for me. read more

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The employees need to go look for another place they are rude they are not customer service they are a joke is sad to see that they hire this type of people that don't even want to be working there and pass their bad vibes to every thing there I haven't been there since last time a couple of months ago I bought those bracelets and one of them didn't work the bad thing is that supposedly they were time and when I when to the (manager ). She was rude ignored me waiting on line and then when she finally after 30 mins in line and her not doing anything just standing there she gave me attitude and her service was awful is a kids place they should hire people that are friendly not people with bad attitude for sure my kids know we aren't coming back since they also saw their bad service the place is fun for kids but their employees make it a bad place read more