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    Chuck E. Cheese

    2.4 (216 reviews)
    Open • 10:00 am - 9:00 pm

    Order Chuck E. Cheese Takeout or Delivery

    Chuck E. Cheese Photos

    Business Info

    CHUCK E. CHEESE ATMOSPHERE

    What's the vibe?
    Very loud
    Casual
    Good for groups
    Good for kids

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    Jose S.

    First off, I would like to thank Nimra Malik and Sandro for being so courteous and welcoming for my special needs son. My son has issues with going into places that have background music playing. Chuck E. Cheese was so awesome and accommodating us , by lowering the music for son to be able to enjoy himself. I want to personally think these wonderful individuals for making my son Andrew have such a memorable moment. Additionally, the pizza was amazing! We ordered the combination as well as the meat pizza and oh my gosh I can't remember how great this pizza is! Not once did we have to ask for additional condiments or drinks. Our host was on top of everything! Thank you so much Chuck E. Cheese staff for such a memorable time!

    This is an example of games that are starting to go out of order
    B I.

    Wow I tried to give it another chance this place is going down hill fast, the prices they charge should have every machine working but no today more than half the machines were out of service, I thought they stopped giving the tickets out so this wouldn't happen. Also I would be mad if I booked a birthday party, which there was two different parties and not have everything up and running. Really sucks because my daughter is the one that's sad not only that the place is really mismanaged very crappy expensive experience. Two cards for 1 hour is 72$ just to have the good games turned off really sucks

    Ticket station
    Minh C.

    My daughter had her 4th birthday party here at Chuck E Cheese. She had a blast! We got the $99.99 for 6 kids birthday and added on 6 more kids for $19.99 each. We then bought pizza, wings, fries, vegetable platter for lunch They also provide a big variety of cakes for $24.99. We all had a great time. The manager and the staff are all very friendly. My daughter lost her bracelet with all the tickets loaded in it but the manager was so nice to give her a new one with tickets. They are the best!

    Tiffany A.

    I really like this CEC. It's clean and pretty much all the games are in working order. Rarely are they broken. The pizza is good too. I know the store itself doesn't make the prices but I think the salad bar is overpriced. Our visits are usually an hour in a half and we almost always see Chuck E walking the floor. I'm glad you don't have to pay to play each game. You pay for a certain amount of time you want to play and all games are unlimited during that time.

    Omg been 30 yrs...never...thought...I'd step foot in this place - niece birthday present (along with her charcuterie board)
    Cheryl M.

    The last time I stepped foot in a Chuck E Cheese was about 30 years ago so when my 9 yr old niece wanted to go to Chuck E. Cheese as her birthday present, my mind was screaming "Nooooooooo!" (Chuck E Cheese head slowly spinning and pulsating) while I slowly developing tmj from clenching my teeth and fake smiling. I have to say I was pleasantly surprised or had very low expectations. The thoughts of screaming (unruly) kids, place being messy and a cesspool of germies in the ball pit with subpar pizza...though, I have to admit I liked the pizza back in the day! Good times! Maybe due to covid business has changed a bit...we went on a Sunday @1pm and wasn't too busy. :: Buy minimum of 15 points or 15 ($15) mins of time...the cashier explained if your kid plays a lot then the points is the best option :: No more tokens and now you receive a wristband with a card to scan :: No more paper tickets and winnings added to your card :: Arm stamped and checked (club style) to ensure no weirdos leave with your kid I was a little lost so have to give major props to ** JOSE **. He was manning the redemption booth, cleaning the tables, sweeping, wiping the games down and keeping the dining and gaming floor neat while we were there (1-4pm) He was very patient with the questions and showed us how to add more points for play time and helped me get a refund at the counter when the machine displayed an error Overall, staff was very helpful, managers out checking the floor, games wiped down, pizza was good, staff checks when people leave and the niece had a blast....no TMJ this day! By 4:15 it started to get busy and time to make our escape. And FYI - no more ball pit with lost bandaids to be found

    Family fun! Thank you Chuck E. Cheese and Heaven for making it great!

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    13 years ago

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    10 years ago

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    11 years ago

    My son love this place alot but about the kitchen take alot time since you order you have to wait more than 2 hours

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    12 years ago

    This place sucks. The games are good but the service and food is HORRIBLE!!! Better off going to the one in Newark.

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    Page 6 of 6

    Ask the Community - Chuck E. Cheese

    Review Highlights - Chuck E. Cheese

    “I love that chucky was there and taking pictures with everyone and going by the whole place saying hi to all the kids!”

    Mentioned in 4 reviews

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    Bronco Billys Pizza Palace

    Bronco Billys Pizza Palace

    3.2(794 reviews)
    3.4 mi
    •$$

    My five stars is a bit over due but u ordered Branco Billy's today and had to write my review. My…read morerating is based on their gluten free pizza! It's the best I've had thus far! It comes only in 12" and is totally worth the cost. I ordered it without buying a separate pizza for my household. My son didn't realize it was gluten free until I mentioned it. The crust is thin and crispy and delicious from start to finish! Also, don't miss out on their mango habanero wings! I stopped going because they're a bit pricey but having a good, non cauliflower, pizza is so valuable!

    I'm conflicted writing this review because the pizza wasn't horrible but I was not really…read moresatisfied. First off the person answering the phone had horrible customer services skills . It was like I was talking to an airhead . I was trying not to get upset because I was over the phone and my pizza was set for delivery. I didn't want anyone doing anything to my food so I had to keep it cute .. The pizza definitely was filled with toppings but it was like the pizza wasn't cooked all the way . I had to put the pizza in my oven when it arrived .. keep it mind it was a very hot day so the point of me ordering a pizza was to avoid cooking in a hot kitchen . Once I baked my pizza in the oven it tasted a little better .. I will give the pizza a 6/10 . I'm disappointed because I been hearing really good things about this place . Everyone is telling me the location in Union city is better . Maybe I should try that one to compare.

    Photos
    Bronco Billys Pizza Palace - Seating

    Seating

    Bronco Billys Pizza Palace - Pepperoni slice and dude ranch slice (garlicky!)

    Pepperoni slice and dude ranch slice (garlicky!)

    Bronco Billys Pizza Palace - Interior with 2 TVs

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    Interior with 2 TVs

    Straw Hat Pizza

    Straw Hat Pizza

    3.9(463 reviews)
    3.3 mi
    •$$

    Our first time and we'll be customer for life. Pizzas,…read moretwists and wings are delicious Family owned and ran with great attention and love for the community. Sonya will take your order and make you feel so welcomed ans belongs like she is your cousin, Dilan her son served us with biggest smile Best of all, the San Francisco fans based here, Niners Empire Hayward chapter gather here for international games. So much fun . Come on guys come

    DO NOT RESERVE AN EVENT HERE!…read more Manager Sonia is rude and condescending. She does not speak with customers over the phone. Horrible customer service. I have been going to this location for years. We normally book for our kids birthday parties and haven't had any issues before. Until Wednesday, September 23rd at 7:43pm I called to reserve a room for Sunday, October 4th. The person I spoke with told me there was a $25 dollar deposit to reserve a room. They charged my card but I never received any text or email confirmation for the reservation. Our father fell ill so I called them back 3 days later on Saturday, September 26th at 1:31pm to cancel my reservation and ask for a refund on my deposit. The employee that day consulted with his coworker and told me that I'll receive a call later that night for the refund because the manager was not in yet. They assured me I would get a refund. At night I came down with the flu and forgot I should have been expecting a call. I called them back Friday, October 2nd at 6:22pm to ask about my refund. Again the employee consulted with his coworker. The manager was not in. They told me to call back on Sunday, October 4th at 1pm because that's when the manager will be in to process my refund. Saturday, October 3rd at 12:36pm I received a call from an employee. The employee said his manager asked him to call me to tell me that the refund is not available. I asked when will it be available. When I made the reservation no one ever said it was a nonrefundable deposit. It also doesn't say anything on the website and I received no email saying there was a nonrefundable deposit. The past two times I called they never told me it wasn't available. They were just waiting for the manager to process the refund. He told me it was not available because they had turned people away for that room. I told him I called over a week ago to cancel. They were aware of the cancellation. They just needed the manager to process the refund. He then told me to come in on Sunday, October 4 to speak with the manager. I come in the store Sunday, October 4th to speak with their manager Sonia. She tells me they can't do refunds but I can get store credit. I ordered a medium pizza and a small drink. Three minutes after I sit down I see they have a King pizza available for $19.99. I go back to ask Sonia to please cancel the medium pizza and make the King. She tells me it is only an online special. Nowhere on the site does it say it's only available online. She tells me she can't because they already started making it. I tell her this is a better deal and I would like the King since it took me having to drive down here to speak with her. I tried three times contacting her over the phone and each time she was not in. Sonia says that she was only aware on Friday the 2nd about my call. I showed her my call log to prove that I called on September 26th. She says showing her the log that I called over a week ago doesn't change anything. Sonia then tells me she is there every day and we could have spoken over the phone. If she was there, why wouldn't her employees pass her the phone? Then she starts getting rude saying she has kids and I probably called when she was out for a few minutes. Is there not a covering manager? Can no one else offer a refund or store credit? She says she didn't call me back because her staff told her I was coming in. I didn't say I was coming in until the day before when the three times I was on the phone with them she wouldn't call me back or come to the phone.

    Photos
    Straw Hat Pizza - View from the back

    View from the back

    Straw Hat Pizza
    Straw Hat Pizza - Main room

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    Main room

    Chuck E. Cheese - pizza - Updated October 2026

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