This place has really fallen down in standards kinda ghetto though there's new games so I thought that would be an improvement half of them don't work you have to keep going to the people to ask for your tokens back which is ridiculous how are the kids gonna have fun when they don't keep the games up& if you don't pay attention the games don't work but swipe your money off your card oh and did I mention they offer you something on their menu board clear as daylight and then tell you they can't sell it to you because they don't have it in the computer so that's false advertisement they need to take it down especially since it is new and when you bring it to the attention they got nerve to get an attitude because they false advertising read more

0 star! Worst ever experience. We had a party of 30 people party over the long weekend of Jan 20 2014. 12 of our guest and my own family members were affected by stomach bug. It started with non-stop puking then diarrhea and then fever. Very crowded and poorly managed place. Wash rooms were dirty. Party tables were not cleaned unless asked for. I would never organize a birthday party at this location of Chucke Cheese, read more

BIG THANK YOU TO THE MANAGER MARINA FOR GOING ABOVE AND BEYOND TO INSURE MY DAUGHTER HAVE AN AWESOME CHUCK-E-CHEESE EXPERIENCE !! i screwed up on the online reservation not knowing there's no same day reservations and she went above and beyond to squeeze me in .. i literally wanted to cry LOL , if it weren't for her we would of had to do a walk in which would eliminate the "ticket blaster" experience along w/ several other advantages ... i appreciate her soooooooooo much , definition of awesome customer service !! omg , she saved the day !! read more

Drove 50+ miles to come and celebrate our grandsons birthday. Although I am thankful for most things, this Chuck E. Cheese in customer service. Cashier over charged me. Prices for food too expensive. Salad bar not the best. The real joy is that our grandson is having a blast . #willnotbeback read more

I take my daughter to the Dublin one usually but didn't feel like driving there today so we tried this one. It was surprisingly nice. We went on a weekday morning around 10:45 so I guess that's the time to go! There were only about 6 kids there and it was perfect. The door guy was nice, a little creepy, but very attentive and wonderful costumer service. The other guy fixing the machine seemed a little grumpy but he fixed the machine right away that we were having problems with. I'm not sure if this place is bad on the weekends but for a weekday morn, it's definitely worth going. read more

Jocelyn provided great customer service. I got off work super late and I was looking for something inexpensive , quick and by the house on this rainy night. I originally pulled up to DDs Discount ( to shop while thinking about dinner). When I realized that there was a Chuck E. Cheese next door. I walked slowly towards the door as I assumed that they may have been closed as it was almost 8pm. Jocelyn greeted me by the door and assured me that they were still open Even though I knew it was nearly closing time. I ordered a large combination. They had it ready within 10 minutes perhaps even 7 minutes. The cost was $14. She was very engaging and we had good conversation about business. I would highly recommend If you're out and about or even at DDs shopping with the kiddos to grab a pizza at Chuck E. Cheese. It's quick, cheap and you're supporting local business. Local businesses especially need our support Now so they can remain open for us to enjoy Later. Who knows you may even catch one of those pizzas deals . I'd also like to mention that this is not meant to be any type of gourmet pizza or Round Table. It's a basic pizza that's sold at a kids entertainment spot. And I was impressed with her customer service. She could of easily said we are closed or just about to close. Great job Jocelyn ! I'll catch you next time you guys have a deal. read more

Number one this place smells ... Like 3 pounds of gym socks. I don't know what's more wrong the gaming machines being out dated and out of service or the smell . read more

Crappy pizza, but edible. Lots of games for little kids but no games for older kids. Where are all of the video games? Kind of expensive. But the kids love it, what are you gonna do, just don't let them get addicted to it. A good place to spoil your kids. Not the best Chuck E. Cheese's I have ever been to, kind of crowded. And yeah, all the employees are teenagers for better or worse. read more

This CEC is pretty decent. It's what you expect from a kid's place. Usually the keep up with all the stuff and it's not too messy everywhere. It gets really packed some days though and you have to wait until people are done to play games so definitely don't go during the peak hours (usually weekends). They're open until 11 on Friday night and there is absolutely no one there. Also gets more packed in winter because people can't have parties outside or there aren't many options to go. The prices for the tokens went up so make sure you go online and get coupons because it'll make things cheaper (especially if you have a party or go with a bunch of people). read more

I like the remodeling jobs they didn't side I have been to this place before was remodeled bike the service I got from the manager was 1 girl who was a little standoffish but seem to warm up later everything seems clean clean the bathrooms don't get it was a weekday afternoon read more

After reading the awful reviews I called the manager before we went and she said reviews were wrong .... so I had to see for myself....Place was not as filty as previous reviewer nor as crowded.....NOTE: it was a Monday at 2pm.; .......however, carpet was super dirty and looked like it hadn't been cleaned for years...food was just OK....basketball game: 4 out of 5 balls were actually flat....We didn't let our grandaughter go in the crawl-thru overheads as the windows were grossly dirty....she really wanted to go Chuck E Cheese so we brought the prell hand sanitizer and we ALL used it....service was just ok and almost non-existant...would not go there if granddaughter didn't insist (she is 7 and it was her birthday choice and she LOVES getting the tickets and using the tokens...) I've heard that the one in Dublin in much cleaner.....may try that one if she insists again.... :0) read more

Games are old, not new games for little kids, they need to update their games , give it 4 stars due to kids love it.

Pizza is fresh and delicious! Staff is made up of very nice teenagers. One named Omega was very nice and gave me tokens when games were not working. Justin was also very nice to me at "Kid Check". Chucky was also super friendly to the kids and took his time taking pictures with people. Will definitely take my kids here again. read more

Of I could give them a 0 I would! So, my family and I spent a lot of money. I also ordered a sampler along with 2 large pizzas, and they made a mistake on the sampler. So, I told an employee and she said, she wanted to see them. (wings) really? Came over and said, oh yea those aren't bbq wings. Why would I lie? And not to mention the wings were so small! I should of snapped a photo! She said, I'll have them bring you bbq to replace those wings. Which is only right? It took them about 30mins. to bring the bbq and another employee brings them and says, Oh, I forgot. Sorry. Really? I was over it, and it smelled like piss from the prizes into the bathroom! The bathroom was horrible! It was filthy! I will upload those later! This was a bad experience at this location, and not to mention the pizza wasn't even good. They need to get it together! I will not return... read more

We had a small birthday party just this past Monday. Everything was perfect! The employees were amazing, all the food was brought out in a timely manner. Food was Great all the kids had a blast. BUT! I had to ask the Employees to PLS clean the restrooms.. it was hands down the worst restroom I've ever seen.. just walking by them you could smell the Urine.. 2 of the 3 stalls were flooded with you know what.. your feet would stick to the floor.. just horrible.. someone did go in after that and fixed the 2 flooded stalls but the smells was awful. read more

This is the worst ever Chuck E. Cheese. The staff consisted of about 4 or 5 young teenagers 4 of which were on their phones while this one girl tried to run it all by herself. Waited 40 minutes at the prize stand for a guy to come wait on me. He thought sweeping and texting on his phone was more important. The young girl who was trying hard actually had to call him over to help me. He even made eye contact with me several times but instead continued to sweep and text on his phone. Another thing that bothered me is how dirty the beverage station was...I am sure it's infected with some type of bacteria or other. The bathrooms were nasty , even for a ladies room my wife had to hold it until we went elsewhere. Also a lot of the games/machines were out of order. This is a huge disappointment. If you want to go to Chuck E. Cheese go to the one in Union City. read more

Health inspector where are you.There is a heavy strong odor of pee and wet dog.The area where the children exchange their tickets for prizes the smell of pee is strong like if someone was very upset about their pay or what ever and took it out on the carpet.I didnt order food because that smell is near the tables where one would eat.also some of the games where not working.plus just my thoughts they should up grade the prize selection. read more

The worst place ever. VERY disorganized. Walked out. Waited in line while people came in after me and got their order taken first. Needs management went to Johns incredible all you can eat. Never been will go back. read more

Tonight our family attempted to enjoy a fun family night out at your establishment. What a mistake that was..... This was our second visit to this location and we are NEVER going back. We arrived approximately 8:20pm, ordered our pizza and attempted to sit down. It was obvious the dinning room had not been cleaned in hours...... every table was covered in trash..... my husband actually wiped off our table himself (if we are going to clean we might as well eat at home). There was a table knocked over, trash on the floor, over full trash cans and I won't even mention how disgusting the beverage area was (we have pictures of this mess that will be posted on social media) Wanting to leave as soon as we saw this we stayed as we promised our son a night of fun. The first 3 games he tried were broken..... way to disappoint a young child. Many of the games and token machines were busted as well. After about 15-20 minutes of not seeing a single worker cleaning anything in the dinning room my husband complained about how disgusting the dinning area was..... it was probably another 15 minutes before the manager finally came out and started to clean. Sadly, this was not the worst part of our family fun night. We ordered one pizza at 8:20pm....... we NEVER received our dinner! At 9:25pm we finally got a refund for our pizza. This is ridiculous. There is no excuse not to serve a family their dinner..... one pizza. Shouldn't be hard to make one pizza at a pizza restaurant. What makes this even more disappointing is we went there without high exceptions. We know the pizza is not the greatest but we went so our son could play games (many of which were broken) and have fun. This was the worst night we have ever experienced. Our family deserves, just as much as any other family, to be able to visit your establishment and enjoy ourselves and create positive family memories. This was definitely not the case tonight. We are going to be contacting our local Better Business Bureau with our complaint. My husband also wants to contact the local health inspector and we will be letting other families know as well. It was disgusting that children had to play in this mess and I can only imagine how disgusting it is behind the scenes in the kitchen. I am thankful that the friends we had invited to join us were unable to make it as I would have been embarrassed to have invited anyone here. We are also no longer entertaining the idea of having my son's birthday party here. We are a family with young children which would have meant we could have been customer of yours over the next 10 plus years. As an establishment that markets itself as a family friendly place to go this should be very concerning to you. read more

This Chuck E Cheese is just horrible. Half of the games don't work. Place is dirty and most of the fountain drinks are empty. How does this place even stay open. Management here is a joke. They need to close this Hayward location down read more

The only good thing about this place is their arcade games. One of the smaller Chuck E Cheeses I been to.

Worst chuck e cheese I been too we waited 1 hour and half for the pizza and no soda machine never worked no salad .. Complain and no one help not even the manager the restrooms were horrible not safe at all . read more

Horrible service,staff was very rude and arrogant,food was horrible,pizza was so salty,salad bar veggies were spoiled I had to spit them out and then realize they were above and beyond spoiled,salad bar took over an hour to set up,bathrooms were filthy, don't ever come here. It's not fair to pay for this service and quality read more

Very disappointed me and my family walked it and the first thing is a really really bad odor if you get past the smell you get to the front counter there is always a long line that take forever EVERYTIME we look to see what is going on we see the employees checking their phones, very unprofessional, will not be comming back here much rather go to the 1 in dublin its much nicer more kid friendly DOESNT SMELL bad, read more

Never again!! This place was a zoo. Very unpleasant smell when you walk in, not enough staff. Lines for food and prizes were super long with only one person working at each location. Had a party for my son and it was really really hot and stuffy! Made the all my guests miserable and grumpy. No air conditioning where the party area was. When I complained to the manager all she told me was that it has been down for months and that corporate won't fix it. There was nothing she could do about it. Place was very dirty and bathroom had bad smell with no toilet paper in most of the stalls. I would never recommend this place to anyone! Management needs to make some major changes to this place if they want people to keep coming here. read more

This place is horrible smell like feet and cheese. 60% of the games were down. The staffs are slow and unconcerned about their customers. To make a long story short you got ratchet customers you'll get a ratchet staff one thing you got alot of game hoggers Hogging the game 50% grownups. wont come here again. Do yourself a favor go to the one in Dublin or the one concord. read more

I gave it 1 star, but since kids love it I decided to put another star. This place smells bad, and once I walk in, kids are running all over the place, stepping on my feet. The games are very dirty, and a lot of them ate my coins. The prizes are very cheap, once my kids got 800 tickets and when I saw the prizes they had for 800 tickets, SO CHEAP. 800 tickets is a lot and they have so little cheap prizes. This is worst chuck e cheese I have been to so far. read more

I am currently sitting at this location regretting not having gone to the smaller further one in Dublin . The area this location is at does not bother me at all . But the total lack of uncaring that these workers have . Yes it is a Saturday and yes I expect it to be busy but things would really run a little smoother if the manager wasn't avoiding her job & filling the salad bar with ice while there's only one cashier & a line out the door . There then was 4 girls that kept coming to talk to the cashier then go hide back somewhere else . People working here walked by saw the line and didn't do anything .Honestly this location is horrible do the staff . When the area is unorganized and the staff don't care it makes customers upset . Which is probably why I saw MANY customers yell at staff and make it uncomfortable for kids . Better training needs to happen. Couldn't take it so left and went to Dublin. Was WAYYYYYY better I guess I'll be driving an extra 20 minutes just to get basic common curtesy from people. read more

Pizza came after 50 minutes, some of the games rip you off, and they didn't even cut the pizzas into equal portions.

This Chuck E. Cheese branch in Hayward smells like feet. It really stinks. It doesn't seem like they clean it because it smells really bad. I was covering my nose the whole time. I only stayed because my little brothers really wanted to play. read more

We were going to have my daughters birthday here so we went to check it out and decided right away that we have to check the other place in Dublin. Place is super DIRTY!!!!! Salad bar empty. Smelly place. Makes you want to throw up. They need to inspect this place for sanitation. I don't even want to think of checking the bathroom . read more

Do not come to this location. Hella unorganized staff, food takes forever IF you can get an order in. Half of the game systems were not working at all. Whenever there was a count down for Chucky, he would never come out even if there was a pile of kids waiting for him. This place is ridiculous. Go to the San Jose location, it's bigger, cleaner and waaay better. read more

It is kind of hard to give this Chuck E Cheese a high or low rating. I mean for one why should I give 1 star when I see the employees working so hard and get so much disrespect and they do not deserve any of it. Sometimes I hear people complain about prices like if you are that cheap go to a park or something else that would obviously cost a lot of money. On the other hand, many games were broke down and they are very low staffed. I appreciate that they the workers work so hard but management needs to get there work together and hire more people because service is not going to get better with continuing to be low staffed. read more

I'm not sure about the pizza but the place is so dirty and stuffy... it smells of body odor (guess they don't believe in AC!). Avoid this place. read more

I'm not sure why this place is getting such bad reviews. These people must live in mansions and send their children to boarding schools or something. Great remodel, staff is very friendly and professional. Celebrated all three boys' birthdays here last December. Juan was our host and he did a fabulous job with my party-ensuring we got a great deal on everything, that my boys felt special on their birthday, and that our guests had enough tokens to play all they wanted...we all (including adults) had a great time! We have been back here a few more times and it just keeps getting better and better! Parents giving bad reviews about smell, and that the place is dirty...Im pretty sure they were back there again. Can they help it??? Kids love it--and we are happy when our kids are happy! Carrying a little bottle called hand sanitizer should help your germ-a-phobia disfunction. read more

I can totally understand why the other yelpers feel this place is where you should NOT bring your children to. I've been to this location as they were just opening, mid day & end of the day. I will ONLY go back as they are opening. Everything is cleaned & there is barely a customer in the place which makes it great!! Our last visit was this past Saturday. I just came from a dentist appt, got back home around 9am and rounded up the kids for an hour or so of play at CEC. We got there at about 10am (they open at 9!), there was about 2 other families. So all together there was about 6 or so kids all playing and it was calm, quiet and peaceful. What a way to start off the weekend with your kids. Everyones happy. The only rule my husband and I have is to be out of there by 11ish. That's when the big parties start coming and it gets a bit chaotic between the various customers and the staff scattered throughout the joint. So remember.....in order to maintain your sanity go from 9-11am. 11am to closing BEWARE! read more

Crowded, dirty and smelly. It's very unorganized. You can see people using their finger in the salad bar, yet the employees doesn't do anything about it. It's not a safe place to eat and bring your children. read more

more machines for the kids to play than the one in dublin. busy and short staffed smelled like sewer in there. prolly from the nasty pipes outside and the nasty carpet. read more

I would give a zero if I could. There is a strange smell throughout the establishment. A lot of games not functioning and when I asked for help from an employee they said they would return, and then went to hide in the back room! I would only go to the Cupertino one now. Oh and did I mention the homeless person sleeping in a booth?! Oh And there is tons of trash outside as you walk in. Horrible place. read more

I was told by the Manager that the bad smell comes from the wet carpets...really you washed the carpets while people are there? How about some air freshener? If people worked together and stop going there, they will fix the problem....maybe. read more