It's ridiculous how they ran out of playcards. I was also told that if I registered my card it would be ok if I forgot but the cashier said no. What's the point of registering then? And it's so disgusting how she gave me "recycled cards". The name of the previous owner is still written over the card with their phone number and it has yellow stains. I asked her to give me a new card but she's says there's no more. Its absolutely so unhygenic. I don't want to touch the card much less my child. You're far better off just bringing your kids to the park. 1hr update: asked them to give me a new card which they now have but they said they can't transfer points to another card that is not paid. Hello I just paid 25 dollars for a disgusting dirty card and now they said I can't get a brand new one unless I buy another one. Total bs just want to take more money. Service is absolute shit. I would take a picture of the card to show you guys but it has someone's personal information. How would you feel if they just handed out your old cards with your name and number to just anyone in chuck e cheese? It's also a matter of security . So don't write your personal info on the card even of you're scared of losing it. If you did go home and dispose of it or else it be circulating in other people's hands. read more

Chuck E. Cheese - Pizza Near Me - Fairfax, Virginia

Tonight would be the first time that my family and I have ever stepped foot into this location. We had been to one of their places in Southern Maryland, and it seemed to be different. We showed up at around 5pm and there were less than ten other groups of people either sitting down and eating, or having a ball with their kids in the game section. Our primary reason for coming here was to do both! I wasn't sure what everyone wanted, and we couldn't seem to make up our minds, so we went for a large supreme pizza, and a large order if wings. We also purchased some fountain drinks and bottled water for the little ones. The food was somewhat pricey compared with average restaurants and I get that what you are also paying for is the ambiance. My kids loved running around, and driving their parents crazy and clearly none if the games or entertained was designed for adults. Somehow, I recall this restaurant to be larger and have even more fun and games, than what I saw. We all had fun though, and we managed to polish off most of the food that we ordered. read more

Chuck E. Cheese - Pizza Near Me - Fairfax, Virginia

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Currently I am a patron at Chuck E Cheese, in particular this location in Fairfax VA. Horrible, despicable customer service, frankly there isn't any. I will not support this location, personally. I like to be treated with respect when I am spending my money and show my daughter a nice time out for the evening. There is no one to greet you when u walk through the door so everyone walked in one by one. Lastly, the Hispanic girl rudely ignored my question as I patiently waited to be serviced. No one ever asked to take my order at the front counter. Management is beyond irresponsible. Point blank don't support, travel another distance and read reviews... ALWAYS read more

Sadiya was awesome. We must of had the look of overwhelmed parents, she was very thorough and thoughtful about helping get us the best experience for the kids while we were here. There is a Chuck E Cheese's 10 miles closer to our house, and we chose to come to this location because it is cleaner than the location closest to our home. We will definitely come back because of employees like Sadiya. Management is doing a great job. read more

I have brought my children to this locations dozens of time. They love it, I am okay with it and everybody is happy at the end of the day. Food is not the most delicious in the world but, they improved the quality few months ago. At the end of the day, we come here for the games, not for the food. Price is okay and customer service is good. read more

I wouldn't visit another Chuck E. Cheese's in my entire life, not even if my life depended on it. I fondly remember as a child going here and absolutely regretting every moment of it. Screaming children who seem to think running into people is a game, absurdly loud atmosphere, not so great food, weird smells. I disliked it heavily and still do. read more

Came on a Wednesday evening to burn off some of the kid's energy. I can proudly say this is the best Chuck E Cheese I have ever been too. The staff went above and beyond to help me, the salad bar was beautifully done with super fresh veggies, the entire place was immaculate, and all the games where in running order. I will be back again on a week day. read more

Chuck E. Cheese - Front - Pizza Near Me - Fairfax, Virginia

Chuck E. Cheese has certainly gone downhill. While they have made the food slightly better, everything else is pretty much awful. I took my son today and probable 15% of the games were out of order completely. Some would not read the play cards, others were jammed and could not print tickets. There is little to no selection as far as the games are concerned. Extreme disappointment here, I do not believe I will be back. read more

Nothing but kids working there; even the managers. Hard to fault them too much, but there has to be some kind of adult with real manager experience there to oversee the chaos that is Chuck E Cheese. The games and food are what you would expect so no stars taken from there. My main gripe was poor management when it came to handling a dispute between customers. The place isn't awful, just needs adult supervision to supervise all the crazy kids and parents running around. read more

We were here today! We love this Chuck E Cheese's game and party establishment! Our kids loved it when they were growing up and now their kids love it too!! Our grandson had the most wonderful birthday party there a few months ago! The grandkids love the games and we treat them to Chuck E Cheese's periodically as a treat and we always have the best time. The staff is great, helpful, and knowledgeable . The games are great as well with a nice variety. At this establishment, they maintain the games very well and introduce new games, as well!! This is a wonderful place for a very fun time and we always love it and come away with a great experience!! read more

This Chuck E. Cheese is the worst. I spent over $300 for their birthday package. It was a complete ripoff. Please save your money and experience for your child's birthday elsewhere. They treat you very poorly and take advantage of you. While you are busy with guest they steal your money by over charging you for things you didn't order. Beware of this place. If you try to contact them to fix the problem they block your number. read more

I cannot believe that I am giving a Chuck E. Cheese five stars, but here I am, doin' it, with gusto! I had a mid-day Saturday birthday party at the Fairfax Chuck E. Cheese yesterday. We ordered the basic party package and supplemented with some more play points. The facility was clean. The play area was large (along the size of what I remember from being a kid, not as small as some that I've seen). We saw one same out of service - Angry Birds - but every other game was working. The party hostess was awesome. She was so on the ball that my ultra type-A self had time to relax a bit and take good pictures. The birthday party show was cute as were the photos with Chuck. I really do not approach junky pizza - but I decided I would try a slice since I was serving it. It was perfectly fine pizza. (Please know that's high praise for me for a chain place!) There were three parties scheduled in the main party time as ours and I didn't feel like we ran into each other AT ALL. There were also other party groups in the booth section. All of it was fine. It was kid chaos, but that is exactly what the place is about, right? There were two children in our party with developmental or sensory issues (2nd graders) and they were both happy with the party and their tickets/prizes. The kids had a great time. The only "know before you go" things I can add are that they have moved completely to cards and points, not tokens. So if you're booking a birthday party online 1) don't pay for play cards - that's what you're going to get (it was shown as a $1/kid option) and figure out how you're going to distribute extra points to kids if you want to "top off" a kid's card while you're there. You can do it at a kiosk - easy for one card, requires a little thought for 10 at a time. And 2) there's a little bottle neck at the "shop" it's a pretty small section with just 1-2 staff so it can take some patience to select prizes and check out. read more

I need to add a more recent update. We went a few months ago and the restrooms were filthy. I'm pretty glad my son told me the other day the he was really too old for Chuck E Cheese. See ya, won't miss ya! read more

Growing up in NOVA this has always been the spot I loved as a child. I take my kids here now and management here is terrible! Everyone is slow at the ticket booth, there is absolutely no help anywhere with the games that don't work, and no smiles on anybody's face. Just rude, rude, rude all the time. It was never like this 15 years ago when it was the happiest place in the area! I wish they would clean the place better, and have better staff working there. When you hit 12pm the place is too crowded. They should really limit the number of parties they host here too! Having 4 parties go on at the same time is just unacceptable for the rate that they charge! I continue coming here because it's close to me and parking is abundant here. read more

I would give it 5 stars if this place was a bit cleaner. It's extremely old and dinky. Needs to be updated. Another reason is the management here needs better training. I just saw the manager snatching away a drink from a little girl and pouring her soda out because she got a free water cup and filled it with soda instead. He was yelling and absolutely rude. No reason to do that to someone so young read more

My daughter loves this spot....and its cool. They look to have been updating the place and have a very nice staff. The pizza is way better than what it used to be! I Definitely don't mind going here at all. They are currently going through renovations, but still does the job for the kiddos! read more

A parent's nightmare, a kid's dream. We went for a kid's birthday party and from my perspective, this place gets negative 5 stars: the pizza looks worse than frozen, the noise level is unbearable and the salad bar looks poorly-preserved under a bluish light. But, hey, it is what it is. My kids love it - and hence the extra star. Sooner or later they'll realize what a germ-infested nightmare this place is and our Chuck E. Cheese days will be over. This particular location seems a little cramped and the staff less than enthusiastic. I understand why this is a no-fuss, no-muss option for kids' b-day parties, but otherwise, I'll definitely skip it. read more

We visited Chuck E Cheese's in Fairfax on 2/12/16. My children and I had a wonderful time! There were maybe three other families when we got there and about ten families when we left, and no birthday parties. The place is old but I thought it was really clean. The drink station, bathrooms, tables, floor, and games were all clean. I didn't see any trash, food, or shoes anywhere. Of course this could be due to the time of our visit. Here's my only complaint: when our food was brought to us, I asked for ketchup and crushed red pepper. The woman said you have to ask for that when you order. I said "I didn't know that; could you get me some crushed red pepper and ketchup?" and she flatly said "no". I was sitting there with three kids under the age of 5, and I already mentioned it wasn't busy, and she couldn't get me ketchup?! Lame! read more

I call Chuck E. Cheese's "Baby Vegas" where else can children experience the thrill of slot machines that spit out tickets? Going here is like my 3rd circle of hell. It's hot (today it was hotter inside than outside which is saying something for August). They've added Cotton Candy booths so the smell inside is a magnificent aroma of cheese, feet, cheese that smells like feet, and sugar. They have some new games which balances nicely with the games missing parts on it. The staff is nice, but the overall feeling of despair and parental misery is not enough to bring this review up another star. I go here occasionally for my kids and for this they had better put me in the good old age home. read more

I'd rather take my child to Fresh Kills Landfill before it closed! Unless you 're having a birthday party the staff could care less about you! This is area has a high cost of living and the restaurant starts its staff at minimum wage! You get what you pay for. The food is substandard. Even the salad bar tastes like homeless man's underwear! The overall cleanliness is zero. One Sunday I clocked how long before the staff would clean up the table behind me. I stopped my stopwatch after 40 minutes! The garbage is overflowing, tables not wiped down and forget about the bathrooms! Sometimes you see 3 managers on duty and the joint is still in chaos. To top it all off the stores raised the prices for tokens! I bring my daughter to Kids Junction. It's cleaner, cheaper, and keep out the riff raff with a cover charge for each child! read more

I have never had a bad experience here. I have been to this particular Chuck E. Cheese's many, many times. I avoid the crowds by going early before school kids get out. Yes, some games don't work and there is not always a sign but if you tell someone, they will refund you your token. I have to agree that the bathroom can be gross but I usually go before it gets crowded and have not had that experience too many times. The food is mediocre but come on, you don't go there for a superior culinary experience. I try not to eat there unless I'm starving. Not a bad place for kids to hang out during off-peak times. During peak times, it's CHAOS!!! read more

I really wished there was some other place similar to Chuck E Cheese to take my daughter. The Rat Mascot is just freaky! The Fairfax location feels dingy and unsanitary. (toilet paper streaming out the bathroom to the play area! EWE!!!) Some of the workers there are slow and unhelpful. How hard is it take my money and give me tokens!! You're standing in front of the freak'in register! read more

Our son really enjoys his time here. And I must admit, that I like their Pizza. The only problem I have is that I wish the tickets would automatically load onto the card that they give you. I don't like carrying various receipts for all the tickets we win. read more

I don't think they ever clean the machines and kids play houses?? There was someone's used napkin and dirt that's built up for years in the kids slide area. It's so dirty everywhere even in the bathroom trash can is full and trash all around the floor it wasn't even busy there today??!!! Lettuce at the salad bar was so old, pizza was okay. Wings were okay too. Not going back to this location . read more

We had a birthday party there today and it was great. The speakers were SO LOUD but everything else was awesome- including the price. Great deal for their basic party package. All the games were working and a manager was walking around servicing them. The food was good! I wanted something super easy for a birthday party and not crazy expensive. This was perfect. And it's newly renovated! Everything seemed nice and clean and not smelly or worn out, so that was awesome too. read more

Eh, I'm not up nor down about this place. I mean what do you expect? It's a KIDS playground/eatery. I see lots of complaints about how gross it is and I agree, ive been in the bathroom and have feared for my health but ultimately it's the type of people they hire. No hardworking adult is going to want to work here, so they hire teens to run the place. Plus, it's kinda creepy when I bring my little sis and they have high schoolers in there playing games and just hanging out. Isn't there an age restriction??Pizzas good though, I wish they delivered. read more

We went here on Sunday with are three children 8yr old 3yr old and 1yr old and a group of friends with there on daughter , we spent 200$ the food everything was good until the end and my children went to get there prizes and mind you there was other kids over there so my children were in the MIDDLE of choosing there prizes and then a female name Jessica the one who was doing it stopped them in the middle and said oh well were closed you cant get anything bye and walked away my son is 3 YEARS OLD so when I asked to speak to her manager she said oh she's busy she gave me my ticket back scribbled out my originial tickets and put all of them added and put her intials and said oh they will know who it is she was rude to little kids Antwan was the only one who was considerate ! Worse customer service if you can't be nice to kids why work at a kid place never taking my kids there read more

I called this morning to ask if they could warm up a dairy-free pizza since my daughter has food allergies. They said the oven temp is set, so the pizza might burn. Even though I told them my daughter's allergies, they did not offer any other food options. So I brought food in. The manager Evelyn was at the door and rudely informed me that no outside food was allowed. She said I could order pizza with no cheese. I told her I called and was not told that. She then said "inside of left arm." So I was like, are you letting me bring the food in? She pointed at my daughter and said "only her." Very snobbish. As if she felt entitled. No need to be rude. Poor customer service. Maybe she didn't sleep? PMS? Who knows. I was there for a party and will not ask the host to go out of her way to accommodate my child. BTW, the employee who was in charge of our party was not very engaged. It looked like she was forced to participate. read more

Took my kids here last week. My younger daughter (2 years old) wanted to go up the tunnel with her older brother. So my husband suggested that I go up there with her so she can play with her brother and other kids. Once I got to the top with the help of my son looking after my daughter, as soon as I stepped in, the whole tunnel slapped me with an enormous smell of disgusting unsanitary urine. I was extremely frustrated that I told my son to leave the area immediately with no questions asked. The floors of that plastic tunnel and walls were filled with yellow stains everywhere!!!!!! It seemed like no one has ever gone in and scrubbed the place. Makes me question about ALL the Chuck E. Cheese's that's been around. I would never take my kids here or any other Chuck E. Cheese's ever again after this incident. I'll take my business somewhere else where I know that my kids, other kids and parents are safe and health are protected with businesses who takes the time to look after and takes care of our wellbeing. read more

Extremely dirty, on a Sunday night there was trash all over the floor and tables not being wiped down. Kids were climbing all over the games, and there wasn't one staff member in sight. Chuck E. was obviously played by a teenager who had better things to do, he ran back into the changing room ignoring the swarm of kids wanting to give him a high five or take pictures. The salad bar was empty, I had to ask twice for them to put out more lettuce! At least the kids had a good time and the pizza is decent. This is a very small place with a lot crammed inside. read more

OK pizza, salad bar is fresh and well-tended, and the kids have a blast. Not Mom's first choice for a night out but a nice treat for kids. It's had some upgrades recently. Always noisy but what do you expect? read more

Brought my daughter here on a Sunday. This place is just the worst. It's so dirty smh the soda station is just filthy and most of the games had trash and soda cups around it. We took pictures in the sketch booth thing and my 1 year old spotted a cup on the floor and tried to pick it up. I can't fully blame the staff because as a parent I wouldn't allow my child to just drop trash anywhere other than the trash can. But obviously it's the staffs job. You would think because of the area that this one would actually be an OK location but NO. Won't be returning ...my experience at the location in Alexandria was a lot more pleasant than this one. read more

Worst pizza at any chuckles I've ever tasted. Waiting to get something for your child's tickets takes forever!!!

So I came in on 9/26 let me start by saying that the cashier was nice and friendly. So we found a table which was nasty. It was sticky and dirty I asked someone if they could clean it no one ever came. I went to get my son and myself a drink the fountain were nasty the floor was sticky my feet were sticking to the floor. I do understand that it's a Saturday afternoon but come on they could at least have someone wipe the tables down and clean the floor of trash and spilt soda. My son and niece went into the tube and cameo and told me that it sticks really bad. For the amount of money that they make on the weekends with birthday parties and just people walking in they should really start taking better care of the cleaning of this place read more

I feel like they've taken away some of the popular machines there.. And a lot of the machines are either down or out of tickets and there were no staff around read more

They are understaffed but generally this is a good place for kids to spend an hour or two. Bring a coupon for tokens.

Don't waste your money or time! Half the machines are broke! Or don't spit out tickets! And you tell a employee and they tell you to please wait but nobody never comes to help! I ordered a pizza with barely any cheese and they told me they can see where I'm coming from with my complain and they were gona send a manager over but she never showed up! Some of the machines will take Credit off of your card and won't even work!!! Very disappointing read more

The staff was rude and not well trained. They weren't able to control the lines. People were cutting the line and they didn't even care. The bathrooms were very dirty. The food, and prize line took way too long. If I could rate 0 stars, I would. read more

If you come early before the crowd, it's really a nice place for the children to relax. We all think that the pizza is really good for a fast food place. However, it'll be better if they have more people checking the machines so that any problems can be fixed sooner. read more

The best place to get pizza around. I love how they're always on time when comes to serving. The serves are quite friendly and helpful. Best place ever! read more