Kathy was fantastic. She did such a great job I felt horrible only giving her a 30% tip and will be…read moresure to make it more. I have now set up an appointment every 3 weeks and cannot wait, not just for the pedicure, but also, she was so nice to get to know. cannot recommend her more highly.

First time here! Originally from California and came to visit for family. Got the deluxe treatment…read morefrom Kathy!! Thank you so much Kathy!!! Feet feels like baby skin :)) Update: Afterwards, I got a manicure done. Probably one of the worst experience. The nails are okay but seemed very rushed. I also got nipped by the nail drill. No big deal, she said she was sorry which I said it's alright then she proceeded to follow up with "you moved so that's why it happened". Okay, I already forgave you. Now don't try to shift blame and not take accountability. Before she put the pink gel on that I didn't approve i told her i wanted a milky white background for my French manicure. She proceeded to still put the pink and say "it will be painted milky white after. Of course I would trust the professional right? WRONG. She handed me off to another tech to finish my French manicure and I told the guy what I wanted...Milky white background. In disappointment he said why did she put the pink instead of the milky white. Then apologized and said if we do the milky white it would make the nail thicker which I specifically said I didn't want (I wanted my nails thin". I had to settle for the pink which I didn't want because I didn't want to waste anymore of my time. At the end I paid $155 and they kept demanding tip. I gave $5 and they said "between the three??" And I'm like???? I tipped Kathy very well because I know hard work, dedication, and care but if you give me Mickey Mouse how can you expect tip??? Come on now, let's use our brains instead of having it there for decoration. Thank you Kathy and screw everyone else there!!

First time visit an customer. Customer service was phenomenal and very personable. I got the…read moreSignature pedicure & gel manicure and brow waxed. Tony did my manicure an get was gentle, had good conversation and wasn't talking to other folks in their language. Tatiana did my pedicure and brow, she made sure my water temp was hot to my liking. I wasn't sure about my flavor for the signature but she gave a recommendation that's important to me. She massage my feet and leg with care very detailed. As I thanked her for really getting my cuticles she was like I'm trying he a professional (too funny) and she very professional. The lady beside had a customer she was very helpful to her as well and she smiled. I'm a very particular person when it comes to customer service and spending my money for a service. This will definitely be a place I return to for treatment. They don't rush, attention to detail and very personal in their touch. I would highly recommend Polished Salon if you're visiting or looking for a new salon for manicure/pedicure. Tony & Tatiana were phenomenal.

I got my nails done here on Friday for the first time. My nails were done by Hannah…read more She was very sweet. She did a great job executing the top part of my nails and shortening them as I requested as I am starting a pottery class I need them short for. My issue is the fact that the thumbs and pointer fingers were not executed well in terms of the refill. I left the salon and noticed giant gaps on my thumbs. These photos were taken less than 24 hours after getting my nails done and it looks like my thumbs have been grown out for over 1 week. I have been getting my nails done for years and they do not grow this fast and I have never had them look like this immediately after leaving a Salon. They were asking me to pay $25 to get the refill fixed and repolished. The only thing they are offering to do for free is to touch up the gel. So I was stuck with heavily grown out acrylic that will be masked by gel. I was speaking with Than over the past 2 days and I became more and more upset with my interaction with them. They were unwilling to offer me any better option to fix my thumbs and pointer fingers even though this was an error of their employee. In my one email I used the word "crappy" to describe the work done on my nails and then they refused me service altogether. I paid $60 for these nails that look grown out 1+ weeks and I have only had them for 3 days. These likely won't last for another week and I feel insanely ripped off. I am shocked by this and this is truly the worst experience I've had at a Richmond nail Salon yet. In response to owners response (on Google) These are nails that I wanted done for my anniversary and I am upset they look the way they do after just 3 days. The polish is not the concern so that was not a real solution. The solution offered to me was offensive as I was requested to pay 50% the cost of a 10 finger refill to fix 4 fingers when this was not done properly the first time by an employee of yours. I agreed in email that the other fingers seemed to have grown naturally but I provided photos from Saturday showing the giant gap on my thumbs. That was taken less than 24 hours later. I did not say something at the salon because I did not notice it until I got outside, nor was I asked if I liked them. I had dinner plans to get to so I could not spend more time there. I find it completely unnecessary to decline services to me for using the word "crappy". It seems to me based off of prior reviews that your business does not fix mistakes that you make.

I've been going to Mia for 6 years! She's a little quiet, but she puts so much care into her work…read more She always understands what I want and can create so many beautiful designs. She works quickly, and my nails always look amazing. If you want beautiful nails without spending hours at the salon, I highly recommend Mia!

Newly opened Saffron nail salon, it is airy and impeccably clean, and the staff are exceptionally…read morewelcoming. I booked a classic pedicure alongside a dip‑powder manicure. While I didn't get to test the chair's massage feature, the pedicure seat is spacious, comfortable, and even includes a handy charging dock. The variety of shades of colors....so many options it was almost overwhelming! I opted for a dip‑powder finish and topped it off with a striking chrome accent. Overall it was very good experience.

Great salon... super clean, lots of staff, great customer service and pricing--nails look great!read more

I just left the nail salon, and I absolutely loved my experience! I apologize for the times I had…read moretrouble understanding what was being said. I wanted to leave this review because I know how important reviews are when choosing a place that provides excellent service and makes you feel welcome. I'll definitely be recommending this place to my friends!

This is my new place!!! I have tried so many nail places and this is probably the best mani I've…read moreever gotten. I walked in with no appointment, got a beautiful builder gel nail set, and was out in ~40min. So fast, nails are perfect, and prices were super affordable. I wish I found this sooner!

Most amazing place. Great people, great service, make my hands and feet look like a princess! Best…read morespot in town by far.

I used to go to May Nails years ago when I still wore acrylic nails, and occasionally I'd get a…read morepedicure. I had always loved their customer service and color selection so I went back last night for some me-time to get a pedicure. I could not have been more pleased! I was seated immediately (5:30 pm walk-in) and was offered their complimentary fruit/snacks/drinks by my tech. I had a 'sugar-scrub pedicure' and it was delightful. The chairs for pedicures have a remote for massage features which I LOVE, and I was able to read my book and enjoy myself. May Nails is extremely sanitary, which is one of the reasons I will always go back! They open fresh tools for each customer, and the pedicure bowls are lined with fresh plastic before each service.

I came here for the first time to treat my mom and left very disappointed. I was assigned a younger…read moretechnician with tattoos on her arms who repeatedly yanked my hands throughout my appointment. When I checked out, another staff member directly asked me how much I was going to tip--something I've never experienced at any salon, or any place of business for that matter. After such a non-relaxing service, it left a terrible impression and definitely sealed the deal on me never coming back. Two weeks later, my regular nail salon discovered a fungal infection under one of my nails, which I've never had before despite years of getting my nails done at various salons in the area. Between the serious hygiene concerns and the overall experience, this was by far the worst salon experience I've ever had. I will never be returning.

I came in with my future mother in law for our first visit. It's in a very convenient location with…read morerestaurants and shops around to make a nice afternoon. The couple that runs it is very sweet and inviting , and they did an amazing job on our pedicures, manicure, and dip nails. The salon is very clean and charming , and they have a ton of colors from all the top brands like Essie and OPI as well as a ton of gel and dip colors as well. They have a huge service list that also includes facials and eyelash extensions and tinting. I will definitely be back.

Looked ok from the parking lot but as soon as I opened the door I was well aware I had made a…read moremistake. Being in a pinch I told myself I would just get a basic mani pedi and get out. I should have walked out as soon as I opened the door. Chop shop! No sanitization. Nail clippers straight from drawer and straight back in drawer. The brushes they used at the pedicure tub are old and gross. Hard plastic bristles rubbed over my feet and then the brush was put right back in the cart. They all have gloves on but only to protect themselves. Cross contamination all the way around. Thank god I brought my own polish from home. The girl that did my service was nice but she piled polish on my nails in layers and when she finished she said to sit for 5 to 10 mins then I could go. Well I did what she said even though I was dodging fruit flies and other gnats from doing the backstroke in my wet polish. When I went to bed that night I woke up with sheet prints and lines in my polish because clearly each coat wasn't allowed to dry before she piled the next glob on top. I paid and was asked not to use plastic but cash only for service and tip. I should have just lit that $80 bucks on fire. I will never return here. It is filthy and so gross. The girl that did my service didn't even take my old polish off all the way. It was clear but you could tell it was there. She Just started filing away. Used a Dremel like tool that the burr was never changed or cleaned. Just nasty. Like dirty nasty. Please don't get me started on the "hot towel" that she used. Ickkk!

I visited Richmond for the weekend and needed a pedicure, I came across this salon and was so glad…read morethat I did. They took their time, did not rush through it and the service was great! I had a complimentary Pina colada and it was delicious.

Clean and bright facility with friendly staff. Did a walk in mid day on a Friday and did have to…read morewait-- a good sign that the techs do good work and people want to give them their business! I did an acrylic fill-- including replacement of a broken nail-- and polish change which came out to $60. I was very pleased with Hannah's job and will be visiting again should I need a manicure when I'm in town!!