Amazing service will recommend their services to anyone. Worth every penny professional, clean…read moreenvironment especially the techs made you feel comfortable during the process

I learned about Beautiful You through Groupon. They're a bit of a drive for me (30 minutes each…read moreway), but I've been a client now for two years. I have had laser hair removal sessions from a different salon before going to Beautiful You. Beautiful You's lasers are less painful, quick and more effective. I purchased gift certificates for my daughters for Christmas and they love it. Highly recommend!

I stopped at their location at 10:30 this morning, Saturday. Their posted hours even on the window…read moreare 9:30 am to 5 pm. The open sign was on. No one there and door locked. I would give zero stars if possible

Pristine nail spa with meticulous nail technicians. I have been trying to find "my place" for at…read moreleast a year and now I have my place. The services are amazing and they have Dazzle! You can't go wrong at Luna!

I made an appointment at 11 weeks pregnant, not realizing that it wasn't something I would be able…read moreto do. I show up to the spa and once I get inside she asks how far along I am and says I will not be able to get a massage. I ask her why no one called me because I had to drive 30 minutes to get there and she said she called but didn't leave a voicemail "because that doesn't work out for them". I left mad and asked for the owner to call and the owner proceeds to tell me how I should have googled at what week is was appropriate and she was sorry that I didn't like how her customer service manager responded. She was rude and condescending and refused to address the customer service issue I called about. She made the entire situation my problem because I shouldn't have made the appointment but didn't want to acknowledge the customer service and communication break down. The website should be updated to reflect what services and to whom they are offered, the staff should learn how to handle customers and the owner needs to take responsibility and accountability for customer service concerns. I've never had such a terrible customer service interaction let alone from an owner that refused to even listen and address my issue. I also looked at legitimate local spa websites and they clearly define who, when and how long pregnancy massages should be.

Making an appointment was easy with their app. Also made payment easy. Receptionist was friendly…read moreand helpful. My service, a facial waxing, was performed by Joanne who was fantastic! Listened and did a great job.

This is a small salon in the town of Ashland. There is a parking lot available right in front or…read morestreet parking (England Street). I found this salon via Yelp and Google reviews, and decided to give it a try. I made an appointment via the website. Plenty of availability. The owner, Pui, greeted me when I arrived. She gave me a color wheel to look at polish colors while she worked. Everything was clean/sanitized and I love how my toes turned out. Pui was friendly and I enjoyed talking with her during my pedicure. Happy to have found a good nail salon in Ashland! I also thought her prices were very reasonable.

Quick response to booking request. Absolutely polite and professional. Quality service. Don't be…read moreput off by outside of shop, the inside is cute and clean.

Great salon... super clean, lots of staff, great customer service and pricing--nails look great!read more

If you want it to sound like a genuinely angry and dissatisfied customer while remaining…read moreprofessional and credible, you could write: I am extremely disappointed with my recent experience at Bamboo Nails. I have been a loyal customer and have visited this salon at least 4-5 times for nail and pedicure services. Just a month ago, I spent nearly $250, including tips, for a pedicure and acrylic nail extension service, and I left satisfied. Unfortunately, my most recent visit was completely unacceptable. I booked an appointment simply to have my gel removed. Despite having an appointment, I was made to wait for over 30 minutes. When I was finally attended to, the technician seemed overwhelmed, distracted, and more focused on everything else happening around him than on the customer sitting in front of him. Multiple times, he used the electric file on my natural nails instead of the gel, causing discomfort and repeatedly apologizing afterward. What frustrated me most was that he kept walking away, talking to other people, and taking his eyes off my hands while working on me. The entire service felt rushed and careless. I couldn't help but feel that because I was only paying for a $20 service, I wasn't considered worth the time or attention given to higher-paying customers. I completely understand that Fridays are busy. However, if the salon is too busy to provide proper service, then appointments should not be accepted. I took the time to travel there, spend my money, and honor my appointment, only to receive a service that felt rushed, inattentive, and frankly worthless. Bamboo Nails has many positive reviews, and I have personally had good experiences there before. That is exactly why this visit was so shocking and disappointing. After this experience, I will seriously think twice before spending another dollar at this salon.

I had my first massage with Brandi yesterday and it was truly amazing. I've never experienced…read moreanything like it. She is beyond talented in what she does. The atmosphere was very warm, peaceful and inviting. I highly recommend Brandi and will be returning.

Brandi is amazing. I've had massages all over the world and she's truly top notch. Love her place…read moreand her. Always leave feeling great.

Amazing experience every time! Luke at Shear Innovations is…read morea phenomenal stylist! I only come in about every 90 days, but the conversation flows so effortlessly. What blows me away is his memory--he literally remembers the details of what we talked about three months prior. If you want a top-tier haircut and an incredibly welcoming experience, go see Luke!

If you want the perfect cut, ask for Luke. I have wavy hair that's hard to manage, but after he…read morecuts it, it falls into place perfectly. Mind you, I'm super picky, so if I'm giving five stars, it's well deserved. Oh, and I drive an hour to see him, so that says it all.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.