There service is terrible they wasted my time ran my credit and sold the car that I wanted 2 times…read more Bothered me at 7 in the morning and wasting my time then sells the vehicle Lorin Combs your a terrible salesman. Money hungry for a sale!! It's okay Omak Dodge was gave impeccable service and Adam Rounds is the man to speak to he knows how to sale a car and keep his word on it! Will never ever consider or recommend Sunrise to anybody. Not a fan of people who waste others time...

Beware if you purchase a used vehicle with no code lights. I suggest you buy or borrow an OBD…read morereader and bring it with you before signing anything. Codes can be deleted making a vehicle appear to be without issues until you purchase it, drive it around for a week and then find out over half your cylinders are misfiring and there's severe safety recalls you weren't informed about. When you think going to a dealer is going to be safer or more honest than a private party, think again.

Coming from someone who has purchased 3 vehicles from Jess I will say Jess Auto used to be a great…read moreplace for locals to buy new/used vehicles and a great option for parts/services but ever since this company got rid of their best manager and brought in a new one, this dealership has gone to complete shit. Don't waste your time here!! The costumer service is terrible, communication is nonexistent, any chance they have to fuck you over they will. If you're in the market for a new vehicle; go somewhere else! Jess is not the place to do business with!!!

Quite honestly, I don't think we would return for repeat business as we left feeling lied to. The…read morewhole experience was just...uncomfortable. For starters, I saw the truck listed on Facebook first. The pictures of it was before it was "detailed." We were intetested enough to go to their website but it had not been added to their inventory online yet. So I contacted them with a phone call and explained we were very interested but had to drive 4 hours one way to see it. They informed us if we put a $500 deposit they would reserve us first rights. Great! Two days later, we made the trip over for a test drive and inspection. The first thing we noticed was that the custom elk/forrest scene headache rack that was shown in the Facebook pictures had been removed. That was one of the details that caught my eye and was a perfect feature/upgrade compared to other trucks we were considering. These pictures were also, we found out, what the appraisal was based off of therefore resulting in a false appraisal value. We felt cheated and very dissappointed it was now not included but it wasn't a deal breaker. During our communications with the sales woman, she had made several comments that were contradictory to the managers (whom we came to find out was also the previous owner's friend) statements and paperwork verification. I couldn't tell if she really didn't know for sure what she was talking about or just trying to get the sale. For example, she mentioned that the previous owner had replaced the tie rods when the paperwork showed that Jess auto did the work. Also, she mentioned there were several local people interested in the truck but nobody had made the trip in to see it yet. The paperwork showed there had been 100 miles of test drive time on it. When I spoke with her on the phone prior to the visit, she mentioned if it meant our business, she could probably get the windshield replaced and the oil leaks repaired. When it came time to sit down and negotiate, that was not the case and we had to press the point that the headache rack was removed and that the windshield and oil leaks were an issue JUST for get them to remove the $200 processing fees as compensation. When it came time to fill out paperwork, it took quite a while. The guy assisting us seemed very unfamiliar with the process. He took a lot of time looking over the papers and finding a way to explain them to us but then was rushing us when we wanted to review before signing them. He was having much difficulty with print outs and left the room repeatedly to retrieve the corrected forms. It was at this time he presented the inspection report. A better time would have been prior to actually signing. Minor but annoying facts: The truck had not been throughly detailed. Looks as if it were vacuumed in the bulk areas but all the cracks/crevices were extremely dirty. Some well used surfaces such as the grab bars were still quite blackened. They also applied so much conditioner that I almost twisted my ankle trying to get into the truck. The mats and steering wheel were SO slippery and dangerous. She also said the truck was going to be washed prior to us driving it off the lot but we noticed it had been sprayed down and cursory wiped leaving smears and road grime. Overall, we just felt everyone involved over-promised and under-delivered. Their sales tactics seemed very shady and reminiscent of the old 70's sleezy car salesmen.

Follow up following purchase and agreement was poor. License plate switch was done incorrectly. We…read morestill do not have our customized plates that we paid for and won't until November. Vehicle was purchased 7/2023.

First, it is not in a splendid area ... not good nor bad…read more I met 3 people there and all were courteous and not pushy. I talked to the owner at 12 noon. He had an approval for a loan by 2:30. I know others that will agree with my review. Large inventory. Quality used vehicles at great prices. I was happy to know I could my Jeep. I would strongly urge you to check out there lot before buying elsewhere. These folks are awesome and I give it a 10 out of 10.

They were able to send Josh out to move a 20 foot shipping container with an hours notice 4 miles…read moreup some pretty narrow and bumpy mountain roads. He was right on time and very professional and did a great job getting up there with no trouble and placed it exactly where I wanted it! And before he left he also helped me lift a generator out of my truck. Thank you Josh and thank you Thompson's Bees

Awesome service. Friendly, efficient, helpful, and KNOWLEDGEABLE!!…read moreTHANK YOU.. Brian and Josh for excellent service and Gabe for rescuing me and for the ride to town in the truck.

We purchased several vehicles from OK Chevrolet through Angie because of her excellent customer…read moreservice. Our first car (a Cruze) failed almost immediately, but Angie worked hard to make things right, even helping us with car seats while we searched for a replacement. We then purchased a low-mileage Kia, which served its purpose, and later traded it in with Angie for a Taurus. The Taurus had repeated issues -- blend door, brakes, charging system, ignition, electrical, and eventually the water pump. The warranty we paid for covered almost nothing, and when OK wouldn't repair the water pump (claiming they didn't have the tools), we were forced to take it to a Ford dealer at significant extra cost. Only after Angie intervened were we able to get the repair covered. Despite these headaches, we remained loyal to OK because of Angie's efforts. When the Taurus became unreliable for medical trips, we tried to purchase a new Chevy for warranty peace of mind. Angie put together a fair deal, but management undervalued our Taurus at $1,800, making the deal impossible. Later, desperate for reliable transportation, we bought a Jeep Compass from Colville (also owned by the same dealer group). After that purchase, I returned to OK for an oil change and was shocked when Angie confronted me in the parking lot, told me we were "done," and essentially ended our relationship as customers. This was incredibly unprofessional. I had been nothing but loyal, even when OK benefited more from the deals, and we would have gladly purchased the Trax from them if management hadn't undervalued our trade. Now I am left without a local service center and with questions about a warranty that seems nearly useless. Driving over 70 miles for service is unreasonable, and being treated with disrespect after years of loyalty is unacceptable. If this dealership wants loyal local customers, they need to treat them with fairness and respect -- not shame them for making a purchase at a sister location when no options were available locally.

Took my truck in because it has a high mount stop lamp leaking, parken in front of service…read moredepartment, went in and they made me an appointment to fix this, I also had them schedule for an oil change, they didnt bother to come out and look at wet headliner or anything, took my truck for the appointment, they called and said truck was ready and they did the oil change, but it has a canopy that would have to be removed and I would have to reschedule, mind you my headliner is getting wet and its winter, I had told them before and told them again, I had a we owe from another dealership on coast paying for it and it was under a timeline, so I went to get truck, paid for oil change, service writer never even offered to make me another appointment or apologize for not doing the work requested during my scheduled appointment , so not I will have to take it to Kendle in Omak to have work done, I WONT BE BACK EVER, just not good customer service especially for being my first time ever doing business with them

I've been coming to Jess Ford in Grand Coulee for over 20 years. And I'll continue coming here as…read morelong as I'm able to. I live 45 miles away and have been to other places but the experience at Jess Ford by all the employees have set the bar too high to go anywhere else to just be disappointed.

This place was Gross! We had to have our 2015 Taurus towed in from out of town because like every…read moreother ford with a 3.5 v6 has faulty water pumps. They tried to charge us over 5k for the repair. Once they honored the warranty that price for service was drastically cut and we waited forever for the repair to happen. they refused to honor their work as the seals kept breaking and after they closed the Omak location, they informed us that we would have to travel into Grand Coulee. I hope that someday you mess with someone who can afford to sue you, and it makes you pay out big. Maybe then you will change how you conduct service practices. I wish there was an option to add negative stars to this review because of all the grief you caused us.