I have had the worse experience! Angie Gavin told me that the car I was going to buy that the catalytic converter had been replaced. After buying it 2 days later check engine light came on, the hill assist light and said check emissions. I brought it back and they cleared the codes and sent me away saying nothing wrong with it. Same issue with the lights same day came back on. I brought it back same thing cleared the codes and said nothing wrong with it. she said well how's the motor told me to drive it anways. Mind you I had driven there 2 times wasting gas had to find a ride to omak with no help from her. Well 3 shops later I found that the catalytic converter wasnt replaced. I reached out to Angie told her that the rear hub assembly was going out and it will be 600 bucks for that, 2 recalls, and the catalytic converter is bad. when they cascade did the inspection they found that the air fliter wasnt replaced, it was so nasty. Which her inspection sheet her employees did said that it was replaced it wasnt. I had to drive to wenatchee 2 times for the work to be done only the hub assembly and 2 recalls. I lost 2 days of work due to this. also alot of gas. When Angie Gavin knew I went to cascade subaru she pushed me for them to do the work. They the cascade subaru said catalytic converter would be 4100.00 dollars to replace it. I told her I can't afford that. The cruise control also stopped working due to the bad cat. A month goes by with alot of me contacting her with no results. Excuse after exuse! I told her I want the owners number and name, she told me no it is again the law to share it. She finally told me she would throw 1000 in and not charge me labor but said I had to pay 1250.00. She said she will only buy the aftermarket parts. I looked up and did research, I can get the catalytic converter aftermarket for 400 bucks. So in the end no help and car still not fixed. I didn't go days or months with these issue it was 2 days only 2! If you want to be lied to go there. good luck! read more

We purchased several vehicles from OK Chevrolet through Angie because of her excellent customer service. Our first car (a Cruze) failed almost immediately, but Angie worked hard to make things right, even helping us with car seats while we searched for a replacement. We then purchased a low-mileage Kia, which served its purpose, and later traded it in with Angie for a Taurus. The Taurus had repeated issues -- blend door, brakes, charging system, ignition, electrical, and eventually the water pump. The warranty we paid for covered almost nothing, and when OK wouldn't repair the water pump (claiming they didn't have the tools), we were forced to take it to a Ford dealer at significant extra cost. Only after Angie intervened were we able to get the repair covered. Despite these headaches, we remained loyal to OK because of Angie's efforts. When the Taurus became unreliable for medical trips, we tried to purchase a new Chevy for warranty peace of mind. Angie put together a fair deal, but management undervalued our Taurus at $1,800, making the deal impossible. Later, desperate for reliable transportation, we bought a Jeep Compass from Colville (also owned by the same dealer group). After that purchase, I returned to OK for an oil change and was shocked when Angie confronted me in the parking lot, told me we were "done," and essentially ended our relationship as customers. This was incredibly unprofessional. I had been nothing but loyal, even when OK benefited more from the deals, and we would have gladly purchased the Trax from them if management hadn't undervalued our trade. Now I am left without a local service center and with questions about a warranty that seems nearly useless. Driving over 70 miles for service is unreasonable, and being treated with disrespect after years of loyalty is unacceptable. If this dealership wants loyal local customers, they need to treat them with fairness and respect -- not shame them for making a purchase at a sister location when no options were available locally. read more

Took my truck in because it has a high mount stop lamp leaking, parken in front of service department, went in and they made me an appointment to fix this, I also had them schedule for an oil change, they didnt bother to come out and look at wet headliner or anything, took my truck for the appointment, they called and said truck was ready and they did the oil change, but it has a canopy that would have to be removed and I would have to reschedule, mind you my headliner is getting wet and its winter, I had told them before and told them again, I had a we owe from another dealership on coast paying for it and it was under a timeline, so I went to get truck, paid for oil change, service writer never even offered to make me another appointment or apologize for not doing the work requested during my scheduled appointment , so not I will have to take it to Kendle in Omak to have work done, I WONT BE BACK EVER, just not good customer service especially for being my first time ever doing business with them read more

I knew that I wanted a 2020 Traverse RS AWD in Cajun Red Tintcoat. I had looked and contacted dealers that had one, in Washington, Oregon, Idaho and Montana. My inquiries were met with casual disinterest, since I lived in Chelan, and I guess they thought I would be too much work. Although OK Chevrolet in Tonasket didn't have the exact vehicle, I contacted them and got to know Angie, the New Car Sales Manager. Angie negotiated with other dealers to secure the vehicle I wanted, at an acceptable price, and delivered it to me in Chelan, a 90 minute drive away from Tonasket (after retrieving it from Western Washington) while handling my trade-in, all with no pressure or sales tricks, and with patience and honesty. I can't wait to have an opportunity to recommend OK Chevrolet in Tonasket, and Angie Gavin, New Car Sales Manager, to help someone I care about get into a new Chevrolet. read more

We stopped in to get a tire repaired... we had been in the mountains and gotten a slow leak. We pulled up to ask if this was possible and talked to the service manager who told us yes. Jimmi came out with a huge smile grabbed our keys and had it taken care of in less than 15 minutes. We sat in their clean well stocked waiting room and ate MnMs while we waited... Jimmi came in and gave us our keys.... told we were set. We went to pay and service manager said..."Nope, you are good, have a great day". We are from out of town but we're treated like family!! Thank you so much for making it such a great experience! read more

The Service Department gets an A+! They are friendly, listen carefully to you; look at/drive and work hard to diagnose what is amiss with your rig no matter the make. They have proven themselves trustworthy which is huge in this business. They will prioritize any issues for you in terms of safety ( not fluff). If you are stuck there waiting they even have comfy clean couches, magazines, coffee and popcorn. There's a TV if you are so inclined but you have the remote so you are not stuck with a station or having to have it on at all. The service guys show you what is wrong, and explain it clearly. They car wizard even discovered that a previous repair job had been done incorrectly and fixed a problem that nobody had previously been able to diagnose much less fix. read more