Terrible service, performed unauthorized work on our vehicle without approval and was brash when we…read moreconfronted them with it, they offered a tiny discount after being pressed. Went through BBB complaint process and found other similar complaints, company was unwilling to resolve the issue. Work that was performed was good, but over-priced and customer service was horrible, do not recommend.

From the owner: Total Auto Repairread more

This is a long overdue rave review for this automotive oasis on the edge of the desert (literally,…read moresince Osoyoos is located in the only desert in Canada). May 2015, we were driving through town when someone waved us down to let us know we had a flat tire. We vaguely recalled a tire shop in the downtown area, & pulled into the OK Tire lot less than an hour before closing, figuring this would take a while and cost a bundle. Instead, we were pleasantly surprised! They offered to break up a set of used tires they had in stock - a good match for the car & almost the same amount of wear as our 3 intact tires. Our entire visit to OK Tire took all of 20 minutes, since they rolled our car into the bay and replaced the tire immediately. Cost? FORTY DOLLARS, all fees included. Yes, they could have charged us an arm and a leg in this sleepy little resort town, but they instead gave us a deal, and broke up a matched set of tires to do it. My only complaint is that they are too far from Calgary to do all of our automotive upkeep :) So please, if you live anywhere near them, give them your business!

I have only amazing things to say about this shop. They got me out of a bind. They're small town…read moreminded, and actually care about the people who come there. Overall they are honest, hard working, great people and all round wonderful to work with. Highly recommend!!

I always brought my vehicle here with the previous owner and was satisfied with the service…read more However, with the new owners, this is not the same quality of service. I brought my vehicle for a repair and was told they would look after it. However, the car was not repaired properly, and after I paid them and followed up on what they didn't fix, they told me to go back to the original auto body shop to get it repaired under the ICBC claim. Why didn't they tell me that in the first place, instead of claiming they could address issues and charging me for what they didn't repair? Oh, and after they claimed they could address the problem with my vehicle, they asked me to leave a good review (which I did because I trusted them on their word). I have now decided to write this review because the whole experience did not sit well with me upon further reflection.