You are always happy with a business, until you're not.
Have…read morehad a couple repairs here without issue. Then, when something goes wrong, they are not so quick to service you.
A/C went out last summer, late. Top notch got me cool to the tune $300.+.
Early this summer, as you know we had a heat wave. A/c wouldn't work.
Living over an hour from repair, it is not always easy with work schedule to accommodate a trip to Omak.
(they do not want to make an appointment)
Went in, an hour later, back on the road with a service charge, and all was well again.
Now to the crux of the review...Three days later on the way to Spokane, it only got kinda cool.
Two days after that on the way to Wenatchee, no a/c. Turned around, went to Top Notch, expecting the service I have had prior.
Wait in line, hours, before it can be assessed.
Been there done that and it isn't fixed!
Absolutely wouldn't even look to see if it was another quick fix.
Where were we supposed to wait, two hours, in 101 degree heat?
We were on our way to a destination. We were a customer that already paid, and the fix didn't work...get out here and look at it!
I guess they will make warrantying their work difficult enough you just leave, which was done.
It needed coolant, we both knew it, and knew it would take ten minutes to get us on our way.
He wasn't hearing it. Go wait in line.
Nope, you have to be friendly and helpful even if it meant not making any money cause you were refixing the problem.