I truly appreciate the associates in this store, never disappointed..When I can't find an item,…read morethey can. Shopping local is always better.

Coming from someone who has purchased 3 vehicles from Jess I will say Jess Auto used to be a great…read moreplace for locals to buy new/used vehicles and a great option for parts/services but ever since this company got rid of their best manager and brought in a new one, this dealership has gone to complete shit. Don't waste your time here!! The costumer service is terrible, communication is nonexistent, any chance they have to fuck you over they will. If you're in the market for a new vehicle; go somewhere else! Jess is not the place to do business with!!!

Quite honestly, I don't think we would return for repeat business as we left feeling lied to. The…read morewhole experience was just...uncomfortable. For starters, I saw the truck listed on Facebook first. The pictures of it was before it was "detailed." We were intetested enough to go to their website but it had not been added to their inventory online yet. So I contacted them with a phone call and explained we were very interested but had to drive 4 hours one way to see it. They informed us if we put a $500 deposit they would reserve us first rights. Great! Two days later, we made the trip over for a test drive and inspection. The first thing we noticed was that the custom elk/forrest scene headache rack that was shown in the Facebook pictures had been removed. That was one of the details that caught my eye and was a perfect feature/upgrade compared to other trucks we were considering. These pictures were also, we found out, what the appraisal was based off of therefore resulting in a false appraisal value. We felt cheated and very dissappointed it was now not included but it wasn't a deal breaker. During our communications with the sales woman, she had made several comments that were contradictory to the managers (whom we came to find out was also the previous owner's friend) statements and paperwork verification. I couldn't tell if she really didn't know for sure what she was talking about or just trying to get the sale. For example, she mentioned that the previous owner had replaced the tie rods when the paperwork showed that Jess auto did the work. Also, she mentioned there were several local people interested in the truck but nobody had made the trip in to see it yet. The paperwork showed there had been 100 miles of test drive time on it. When I spoke with her on the phone prior to the visit, she mentioned if it meant our business, she could probably get the windshield replaced and the oil leaks repaired. When it came time to sit down and negotiate, that was not the case and we had to press the point that the headache rack was removed and that the windshield and oil leaks were an issue JUST for get them to remove the $200 processing fees as compensation. When it came time to fill out paperwork, it took quite a while. The guy assisting us seemed very unfamiliar with the process. He took a lot of time looking over the papers and finding a way to explain them to us but then was rushing us when we wanted to review before signing them. He was having much difficulty with print outs and left the room repeatedly to retrieve the corrected forms. It was at this time he presented the inspection report. A better time would have been prior to actually signing. Minor but annoying facts: The truck had not been throughly detailed. Looks as if it were vacuumed in the bulk areas but all the cracks/crevices were extremely dirty. Some well used surfaces such as the grab bars were still quite blackened. They also applied so much conditioner that I almost twisted my ankle trying to get into the truck. The mats and steering wheel were SO slippery and dangerous. She also said the truck was going to be washed prior to us driving it off the lot but we noticed it had been sprayed down and cursory wiped leaving smears and road grime. Overall, we just felt everyone involved over-promised and under-delivered. Their sales tactics seemed very shady and reminiscent of the old 70's sleezy car salesmen.

I needed a thermostat, drove 60 miles to Omak, depended on the employee to sell me what needed…read more Got back and part did not fit, leaked water all over because of no gasket. I aksed for one...told DID NOT NEED IT. It does not fit. Contact made with parent company, they stated part was correct. NO IT ISN'T! I can go back for the $8 part and spend twice that on gas. OR...they will send me a courtesy card so I can go back to a business that did not do as asked. I repeated my request for one with a gasket. No reversal on credit card, that is too easy. I went to NAPA site, typed in info and up came the correct parts. So...NO O'Reilly did not make me a happy customer. Typical tactics of making it more difficult than it is worth.

Not very helpful went in to ask questions about some products and was told just to go see what they…read morehave in stock but I didn't know what I was looking for and thought they would of helped me out!

It's our tradition to find a local ice cream shop after Ohana camping concluded. We left…read moreConconully State Park in 104 degree weather and headed to Dairy Queen in Omak. Our families convoyed and decided to enjoy our frozen treat under the shady tree in the strip mall parking lot. CLICK! BEEP BEEP! Trunk door auto locks with keys still inside!!! We call our insurance company to send out a tow technician to unlock our van. Fast forward 2 1/2 hours...yes took them that long to release authorization and ok for RANDY's Towing to arrive. 20 minutes later the alarm goes off and cheers from the Ohana congratulate TYLER (Randy's tow technician/lock guru) on completing the job. As we await the bill Tyler proceeds to explain the company's motto and how the insurance company took that long to release authorization. Moreover Tyler states that they don't treat their customers like that so service was FREE!!! Great customer service, professionalism, & stellar work ethic, RANDY'S Towing and TYLER deserves 5 out of 5 stars! So if you ever need car repair, roadside assistance, or car parts - visit RANDY's Towing and/or ask for TYLER. You're in great hands with these folks.

A BIG shout out to Tyler who was able to unlock my car for me! I accidentally locked my keys in my…read moretrunk yesterday and initially called Roadside Assistance through my insurance. I waited for over 2 hours to get a response and get someone dispatched to help me out in the 100 degree weather. For some reason there was a hurdle for my insurance company to make a payment which prevented Tyler to make it out to me. After almost 2.5 hours of being locked out of my car, I finally reached out to him directly and he was able to come out and help me within 5 minutes. And out of the kindness of his heart, he waived the fee. My family and friends who waited with me, were able to make the 4.5 hour drive back to Seattle. A HUGE thank you to you Tyler!

Excellent service. I had a rental Car showing tire pressure…read morewarning that continued after filling to the correct psi pressure. They found a small bead leak with the tire- took the tire off , checked it twice , remounted and sent me on my way free of charge. Made my day and problem fixed. Thank you!!

Jacob was amazing! Went above and beyond on checking my BMW. Paid attention to detail and got me…read moreon my way without a hassle. I had a noise coming from my right front tire. It was a plate that shifted by the CV Joint. He checked my fluids and tire pressure. Noted a minor issue with my valve stems. Would highly recommend this business for any care care needs.

Called all week to talk to Kevin about my 05 Yukon XL engine potential rebuild. First talked to a…read moremechanic on Monday. Said Kevin is out for a day or two. And to call back if you don't hear from him. Called back on Wednesday. Woman took my same info. Called back on Thursday, again same woman took my message and said he was in Mazama working on a vehicle. I said I'm literally in Mazama as we speak. Probably could have been very easy for "Kevin" to stop by for 5-10 minutes. Here it is Friday 3/27/26 at 7:00 pm. No follow up. But contacting Fletchers came as a referral from a reputable Twisp shop. Not impressed with their follow up. Especially as I called 3 out of 5 days during the week. And no call back.

They went above and beyond to make sure everything from the brakes to the fluids were all okay…read more Found and fixed the issue quickly and had me back on the road. Thanks Jacob! Would highly recommend this business!