Truly a small family owned dealership with the best customer service around. Great people to work with.

I've been coming to Jess Ford in Grand Coulee for over 20 years. And I'll continue coming here as long as I'm able to. I live 45 miles away and have been to other places but the experience at Jess Ford by all the employees have set the bar too high to go anywhere else to just be disappointed. read more

I just picked up my Ford F150 from the dealership in Grand Coulee, WA. I spent a grand there having my transmission repaired. THAT part went fine. However. After retrieving the keys after paying my bill I went to the parking lot to find my cruck covered with a substantial amount of bird poop. Not just a little, 100s of them. The windshield, outside drivers side rear view mirror, drivers, door handle and top. I went back inside to ask if they could clean off my truck before I left. The service writer yelled at me saying he could do nothing about the birds and that it much have happened somewhere else because none of the other vehicles had bird poop on them. He would not go out and look at the mess. I keep my truck inside of a garage and I doubt that happened on the tow truck on the way to the dealership. They had my truck 12 days and I am sure they parked it under something the birds like to roost on. Its not the bird poop, its not the 12 days its not even the bill. It's the verbal abuse I took from the service writer that got under my skin. They sent me to a car wash down the street (which was broken down). I just left and drove home. I looked through tons of crap for 88 miles until I got home. The more I looked the madder I got. I will attach just one picture, but I really got bombed. I felt like punching the service writer in the mouth. I will never return to Jess Ford and I will tell everyone I know why. Sent from Mail for Windows read more

Jess Ford - Auto Repair Near Me - Grand Coulee, Washington

This place was Gross! We had to have our 2015 Taurus towed in from out of town because like every other ford with a 3.5 v6 has faulty water pumps. They tried to charge us over 5k for the repair. Once they honored the warranty that price for service was drastically cut and we waited forever for the repair to happen. they refused to honor their work as the seals kept breaking and after they closed the Omak location, they informed us that we would have to travel into Grand Coulee. I hope that someday you mess with someone who can afford to sue you, and it makes you pay out big. Maybe then you will change how you conduct service practices. I wish there was an option to add negative stars to this review because of all the grief you caused us. read more

Every Ford dealer screws you, and I went in, knowing that because I had bought Ford pickups on the Eastern and West Coasts. These people were no different, " they gotta break something to make you come back ". They did as my previous Honest Ford mechanic told me so. Within the 3 days I bought the used truck and didn't cave to extended warranty, my check engine light went on. I took it to the honest mechanic in town, and had him do a complete check. I told him I want the parts too. So as he was showing me the reason, my check engine was on, he was laughing and said " there no way , they didn't know these 2 parts were broken." Mechanic then said, Don't feel bad, they got me too when I moved to town, years ago. read more

Purchased a 2014 Ford Explorer in April and when I needed a repair it had to be done by a Ford dealer. Even after several months before I could return, they worked with me to get in to diagnose and repair the problem without having to make another long 3 hour trip. Service Manager, Mechanic Technician and Sales Manager were all great. They were polite and had great attitude. I appreciate they went out of there way to make it happen. That was Great service! Sylvia S. a read more

Bought a 2013 F150. Communication was great. Worked with Ty Jess. They brought the truck to Grand Coulee from Pullman so we could see & drive it. Truck was in great shape at a better price than we were seeing anywhere else in Washington. Sales process was very positive. No pressure, like we were old family friends. Worth the drive. read more

My 2007 Taurus had it's 3rd and to me final transmission failure conveniently 2 doors down from Jess Ford. I let the local peace officer on duty know why I was illegally parked in a no parking zone while he was setting up but before he was done to prevent wasting his time (A few guys enjoying tacos from the Taco Truck helped me push it out of the way of traffic and the no parking zone was the only place it wouldn't roll into traffic from, as the park pin was toast) and the officer said to go to Jess Ford in the morning, and I did. Trent helped me get into a great 2022 Escape that checked all of the boxes for me. * Cold weather package - check * All wheel drive - check * Renewed bumper to bumper warranty - check * Advanced active safety systems - check * Comfortable ride - check * Within my cash on hand budget - check * Service contract - check * No high pressure salesman - check * Absolutely not flashy - check * Not a peace officer magnet - WOW! * Fun to drive WITHIN the rules of the road - check * Low mileage dealer loaner - yes! * Reasonable fuel economy - yes please lower my carbon footprint further thank you! Both Trent and I were entirely willing to walk away from a deal even though he was motivated to sell and I was motivated to buy, and the negotiation skills we brought to the table together was exactly what sealed it for me. He gave me a ride to the Credit Union in a really cool fully Electric Cherry Mustang which would have been really neat if: 1. I had a circuit already in place to connect a charger, OR I wasn't a renter and had the ability to hire someone to install one OR it was a stand-alone hybrid 2 AND I was 20 years younger AND lived close enough to a track to REALLY enjoy it 3. AND it was within my cash budget. 4. AND it was not an eye magnet (peace officer magnet - I respect your dedication to public safety and IF you need to use your time to help me understand why I'm getting your undivided attention that's great and I'm paying attention to every syllable but I prefer to let others need it) BUT that's ok, I think mine is a better fit for me and good luck to whoever ends up with that pretty beast - I hope you are a peace officer who can really enjoy every moment with it. You've earned it and I'm sorry we don't pay you more for your service. Thanks Trent and Jess Ford! read more

I called at 1:30 PM on a Thursday. I needed one simple question answered, however I spent 20 minutes on the phone getting bounced from one rep to the next before someone could take the time out of their "busy" day to answer my question. Now I was under the impression that Ford was top of the line in quality and service. However it seems to me that they have forgotten what service really is. It took this guy 40 seconds to answer my question, but I had to wait 20 minutes before that. read more

Amazing experience!! Fast, friendly and super helpful! Everyone we worked with was kind and caring. Answering all our questions and not pushy at all! Breath of fresh air! We will be back! read more

Folks, don't be fooled by the "Warranty Forever" sales pitch. I was a total sucker and overpaid by a few thousand dollars over the market price for a F-150. Within two months I had to fix $2000 worth of maintenance to the truck that didn't pop up in their inspection. Within another 18 months, the power steering goes out. Another $3000 worth of repairs. Neither repair fell under the program. I learned a big lesson, the dealership at Jess Ford cares about making a good margin over selling quality trucks. Nice folks, but not good tucks. I'll take my business elsewhere in the future, you should do the same. read more

We bought a 2002 F-350 from Jess Ford and first let me say, they couldn't have been nicer. Cody is great as his whole family. About 2 months after buying the truck Cody called just to say hi and ask how the truck was doing. Now that's care I've never had before. Unfortunately being nice doesn't mean you'll get a good deal on a vehicle, in fact it's the antithesis thereof. We saw the truck online and while it wasn't a very good price we called them about it. They were unwilling to come down much on the price, stating that all their vehicles had a nationwide, lifetime powertrain warranty through a company called Warranty Forever and that was a huge selling point. Yes, we bought into it. Great, anything that would keep the truck from running would be repaired for free. We thought. About a month after buying it, one morning it wouldn't start. It was towed to the dealership where were, Montana, and they diagnosed it was the glow plug relay. They contacted Warranty Forever and low and behold, it wasn't covered. Apparently, nothing electrical is covered. So of course we had to pay for it. Next, it wouldn't start one evening. Again it was towed to the dealership near to where we were, Southern California, and they diagnosed the issue as a failed starter. Well certainly that's covered right? I mean the vehicle won't start, wouldn't a powertrain warranty covered anything that would keep it from or keep it running? Nope, not according to Warranty Forever, not covered. Next up on our hit parade, the flywheel had to be replaced. Now surely that's covered. For those of you who don't know, the flywheel is directly bolted to the crankshaft, separated only by a paper gasket. Certainly you say, that must be covered by a powertrain warranty. I mean really, what could be more powertrain? Nope, not according to Warranty Forever, it's not covered by the powertrain warranty. The moral to this story, if the price isn't good from Jess Ford, DON'T BUY THE CAR. Warranty Forever is a SCAM. The service writer at the dealership we always take the truck to deals with numerous extended warranties daily and his direct quote, "These guys are by far the worst extended warranty company I've ever dealt with. They come with every excuse imaginable to deny claims." Every time there is a claim Warranty Forever says the dealership has to send them copies of all work done and finally the service writer put his foot down and reminded them, and sent them confirmation, that he'd done that twice previously. They do whatever it takes for them to deny a claim. Don't buy a vehicle from Jess Ford if you're relying on Warranty Forever to make the deal palatable. IT'S AS WORTHLESS AS THE PAPER IT'S PRINTED ON. Furthermore, when we bought the truck, Clive, the sales manager said they'd give us the service records. We've now asked for them at least ten times and still haven't received them. Why is that so important you ask? I want to be sure the odometer wasn't rolled back and those should show milages when services were performed. This is the third of this exact same powertrain combination I've had. The first I sold at 385,000 miles with no problems, and the second I sold at 255,000 miles with only one issue. We bought this truck with 93,000 miles and everyone seems to be surprised at the extent of problems we've had with so few miles. read more

These guys are great and really took care of me when another dealership couldn't. I live an hour away and they graciously gave me a loaner for 24 hours. They normally only do that if you bought your vehicle there. The got a big job done in 24 hours and did their best to make the whole process as easy and pleasant as possible. Customer service like this is worth driving an hour for. Can' say enough nice things about this dealership. I would recommend them to anyone needing service on a Ford. read more

Bought a new Explorer for the wife a little over a month ago, basically did the whole thing online for the first time ever. Kody was right on top of things from the get go, Rich and Shawn were there as well. It was a wonderful experience, Kody spent over an hour with the wife showing her how all of the electronics and gadgets work. I bought my first car over 50 years ago and this was one of the top buying experiences of that entire time frame. Congratulations Jess Ford and Staff. Steve and Sue P. read more