I was on vacation and got a rock chip on my windshield. The bellman at The Grand Hotel recommended…read moreBay Auto Glass to me. They got me right in and repaired my windshield. Everyone was super nice, and it was a good price.

Highly recommend! They were able to get me in within a week of ordering a new windshield for me…read more They are super sweet!! It only took a couple hours & I was good to go, thanks again!!!!

To start with, the service staff could be more respectful and friendly. My father has been buying…read moreToyota's and Lexus' for roughly 40 years. He has never experienced such rude behavior from any staff in a service department. They act like they didn't want to be bothered. They dx the problem before the car was looked over. If there is any further problems with his car, I'm going to encourage him to take his car and future business to Allen Toyota. Who wants to be disrespected when there are other dealerships who would want to earn his business/money.

I ordered a $3000 part from Cannon Toyota which was estimated to arrive around July 5th. I paid a…read more3% credit card fee due to not having $3k in my pocket. After being delayed twice and no promise of the part EVER being delivered I requested a refund after 40 days of waiting. After 2 trips to Cannon they were finally able to process the refund but DID NOT refund the $90 fee! I paid $90 to wait 40 days for a mythical part that may not ever be delivered. This business sucks and I will never return.

Sunday 7/6/25 I had a large rock hit my windshield while driving on the interstate. It hit so hard…read moreit busted the glass and it shattered all over the dash. I had taken my car to them in the past for a busted windshield so I called and left them a message about my situation and when they opened Monday 7/7/25 they returned my call. I was able to schedule a replacement for this morning Tuesday 7/8/25 to have my windshield replaced. This is a small local business. They took car of helping with my insurance claim and all I had to pay was my deductible. I'm happy to be a repeat customer of theirs!

This auto glass business is truly remarkable. I called three other companies, and not one of them…read morementioned the hidden issue with my 2008 Chrysler Sebring. Not only did they identify it, but they also found a workaround that saved me over $400. On top of that, they installed my windshield and replaced my rearview mirror at a very reasonable price.

**UPDATE (October 13, 2025):** Mavis Tires & Brakes in…read moreDaphne followed up with me promptly after my complaint. The manager, Brad, called, explained the situation, and offered a service voucher to help make things right. He was professional and respectful on the call, and I appreciate that they addressed my concerns quickly. While the price difference wasn't completely refunded, I'm satisfied with the response and their effort to resolve the issue. Overcharged and pressured for repairs I never requested I went to Mavis Tires & Brakes in Daphne, AL for a basic tire and oil service after being quoted $321 "out the door." When I picked up my vehicle, the bill was over $100 higher than the quote. Staff blamed a "call center mistake" but refused to honor the original price. They also printed a repair estimate for nearly $5,000 worth of additional work that I never asked for, claiming someone had "verbally authorized" it -- which was completely untrue. On top of that, parts of the job were incomplete when I got the vehicle back. They didn't put spare tire back under my vehicle like I asked and no oil change sticker was applied or updated. I've contacted Mavis corporate about the overcharge and false authorization, and I've filed a complaint with the Alabama Attorney General's Consumer Protection Division. Be careful here !! You might be paying for more than you get!!!

They told me they could patch up my tire and there would be no wait for $30…read more Two hours later I come out to find that they have my car on a lift and every tire off. They tried to upsell me on some other work that I didn't ask for. When I complained they said it was company policy to do a full diagnostic. I am on a road trip and need to get back on the highway. I did not permit them to do a full diagnostic. Steer clear of these sleezballs.

Needed 4 new tires for my 2011 Lexus.called Fairhope tire. Very successful and satisfying…read morePhone conversation. They had the Michelins I wanted in stock. Showed up at 7:30am the following day. Service, installation and balancing done in an hour. Free rotations every 5,000 miles. Excellent price. Extremely satisfied.

The service is always top tier. There is never any pressure to get work done. They provide you with…read morewhat you need to know and let you decide. My first experience was tires and since then they do all my work. It's first come first serve and they don't charge an arm and a leg. Definitely this is the place to go for great thorough service.

We used Mac's to replace a windshield in our 2023 XT5. I had called around for the best price since…read morewe were paying out of pocket. They beat everyone else on the quote, in fact they beat the national company by $400+. Guess some of them charge a lot more to calibrate! Amanda was great, very knowledgeable and helpful. Chris worked his magic and within 2 hours everything was installed and calibrated. They even replaced my wiper blades (I requested earlier) during the repair. I would highly recommend them for any auto glass repairs or replacements.

I used Mac's to change out the windshield in my 86 Silverado. I can't say enough about the awesome…read morejob Chris did! Very happy with the results! I would highly recommend him for any job, new vehicles or old school he can do it all. Thanks again Chris for an outstanding job!!!

**Service Department Review**…read more Imagine moving to a new city and three weeks after the move, hubby's car decides to overheat at red lights and loses its entire mind! Well, that's what happened and of course, being new to town-- we had no clue where to turn and needed immediate help. (Preferably, without being raked across the coals!) Not one, but TWO recommendations from the hubby's office sent us (literally) running into Andrew's arms, and bracing ourselves for a decent report. Just as described, Andrew's took great care of us. Reggie helped us originally and offered great customer care. Andrew's replaced the necessary sensor and a coil of some sort (don't make me talk car parts, I'm not classically trained), graciously offered us a loaner (we couldn't accept and used my car), washed hubs' car, AND quoted us a truly reasonable price (and by reasonable, I mean I didn't get the urge to cry)-- just went above and beyond! Fast forward-- We've now returned 2 times for regular maintenance and checks since our arrival, we've recommended Andrew's to a friend, and the level of service continues to exceed expectations. My last visit to the lot had me strongly considering buying one of their gorgeous cars that I can't afford, but the hubs pulled me away before any real damage was done! Andrew is the best, truly helped us, and now we're in it for the long haul! Also, doesn't hurt that he's a South Alabama supporter. All in all, our money and our vehicles are safe at Andrew's Imports! Now, about that car...

I was heartbroken when my 2015 Toyota Camry was totaled, but I had already been thinking of buying…read morea new car anyway, so I quickly started looking at cars online. Feeling overwhelmed and somewhat lost with all of the different choices and dealers, I turned to my boss of 20 years - one of the most honest and fair people I've ever met - for advice. He IMMEDIATELY told me to go to Andrew's Imports. Not knowing anything about dealerships, I followed his advice, and started looking on their website. I instantly fell in love with a gray Lexus IS 250. I was a little dismayed at first, because I know Lexus is a high-end brand, and I didn't really want to go broke on a vehicle. But then I saw the price listed online, and was astounded that the car was in my price range. After a phone call with Andrew, I felt totally comfortable, as he was friendly (but not overly so - in that fake way that some sales people can be, and I don't say that lightly, because I'm in sales, too!), was super knowledgeable about the car, and he set me up for a test drive that Saturday. Driving the car just made me love it even more. At the dealership, Reggie was amazing! He was super sweet and funny, just felt like he and I had been friends forever, and made me feel even more comfortable. He was able to get all the paperwork and everything arranged really quickly, and always responded to my bazillion texts in a timely manner. The day I went to sign everything, I sat down with Lisa. She was amazing, too! Lisa explained all of the documents before I signed them, and answered every question I had. She was the BEST! I actually enjoyed sitting in her office talking to her. I am not even slightly kidding when I say I would be personal friends with everyone at Andrew's Imports. One thing that may be silly, but definitely gave me the warm fuzzies, was the day I was signing the papers, the office workers had found a stray kitten, and it was wandering the office playing with everyone as they tried to find a home for it. That tells you SO MUCH about what kind of people they are. So now, I'm driving a car I love, that I didn't pay out the nose for, with fond memories of everyone at Andrew's. I will definitely be back when it's time to buy another car, which will probably be soon, as I have three teenagers! I can't state enough how positive this experience was. I was tentative about dealing with car lots, because so many times, you have that sinking feeling that they are scamming you in some way, or trying to screw you over. I never once had that feeling here, and in fact, felt the total opposite way. This place really cares about its customers and their satisfaction and it definitely shows!

They help with my lights on my dodge charger and door lights on my 300 Chrysler. Holly and the…read morestaff very fun to talk too and friendly play rolling skating music bounce. I would refer anybody to them. I was referred by someone. They do have good prices. I might get a system put in later. Excellent

Have been a couple times to this shop to get help with my car speaker system. Very friendly and…read morehelpful and even though it is a small building, they have a surprising variety and selection of subwoofers, door speakers, tweeters, and hardware. Will give all of my business to them from here on out! Pics of my system that I had help with