I love chipotle and enjoy the food. This was my first time at this location and I wanted to love it because it's convenient to us. Food all over the floor and literal trash on the tables. There's no one else in the place but the 5 workers behind the counter talking. I got a bowl and there was no white rice or any of the 2 sauces I typically get. No one was cooking any food and everyone was standing around talking. Disappointing but fell in line with the other reviews of this location. read more

Me and my boyfriend stopped by this location a couple of hours ago. We had already seen some of the reviews, but it was the closest one, so we figured, "How bad could it be?"We were excited to get home and eat our bowls. That excitement lasted about three bites. Out of nowhere, my stomach declared war on me. I barely made it to the bathroom before disaster struck. I've been to the bathroom about four times since eating, and let's just say it wasn't a solid experience. Then my boyfriend started complaining that his stomach hurt too. Sure enough, he ended up making several emergency trips to the bathroom with the exact same results. I don't know what was in our food, but if they accidentally seasoned it with laxatives, they absolutely nailed the recipe. If you're constipated, this place might solve that problem faster than any pharmacy. Otherwise... proceed with extreme caution... read more

Nice Chipotle! I ordered inside the store. I like the different seating areas and service was quick. They listened to everything I wanted (I know I'm picky) and helped us get in and out of there. Would definitely go to this location again next time I am in town. The chicken was a little extra spicy for me but I'm on a special diet. The carne asada is great! And the chips are always good. read more

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Straight buns bro. Chips were stale af. The scoops were small like there was a famine happening. My mom was right, we have chipotle at home

I wish I could give it one star. This has happened more than once where we picked up food and got guacamole on our food that was horribly old. Guacamole is supposed to be green not this greyish brown product we received. And this isn't just the outside that browned it is the entire thing. Disgusting that they would even serve this. Just tell me you are out of guacamole don't give me and charge me for this. read more

Chipotle Mexican Grill - Chipotle Guacamole - Fast Food Near Me - Virginia Beach, Virginia

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I want to like this place. Chipotle food is delicious. We live nearby so it's a convenient. But we've given this place the benefit of the doubt one too many times. It's become a joke in our house that our order will be more wrong than right. The service is incredibly slow. I'm pretty sure either there is no manager or there is no training for employees. Often our online order will say ready and will not even be started. The floor is always sticky and nothing feels clean. We've given this place so many chances because it's close and chipotle food is good. But skip this one. Save yourself the frustration. To the customer service rep: no thank you. We've contacted customer before when 2 meals were missing. We don't need a consolation free drink. read more

Chipotle Mexican Grill - Missing 1 of 3 sides with quesadilla. - Fast Food Near Me - Virginia Beach, Virginia

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Worst chipotle I have ever been to. Pay extra for chicken and they don't even give full scoop, they put ingredients you don't ask for and only 1/3 of the bowl is ever filled. Not just once this happens all the time here. Don't recommend read more

This Chipotle recently opened at this new location in Red Mill Walk, where Schlotzky's used to be many years ago. This replaces the one that was at the smaller location in Red Mill Commons. This Chipotle is accessible from Nimmo Pkwy. and Elson Green Ave. My most recent visit here was on August 12, 2022. The first time I came to this location was about a month ago. The weather wasn't so good that day, so we ordered ahead in the app. This location has a drive through lane that the other location did not have. Their drive through is called the Chopotlane. Once we got there and went around the building, we came up to the window. We were greeted by several staff members as they were preparing orders. This day was also a special for free guacamole on a burrito, side, etc. In the end, they were out of guacamole due to several catering sized orders. We ended up getting free queso on them instead due to this. Once we got home, it was time to eat. Except for not being able to get guacamole, everything was good. It was a better experience than the ones I had at the old location. My next visit was on August 12, 2022. The plan was to order there and dine in. It wasn't too busy at the time. When it came to ordering, we would find out that they were out of several items. They were out of chips, guacamole, and fajita vegetables. I continued as I was getting the chicken bowl and I had some guacamole at home. Even with that, the food was still good though. As for seating, there is a maximum occupancy of 99. There is more seating here when compared to the old location. This thing about being out of items seems to be a recurring theme. When I was talking with one of the workers while ordering, they had said that they are short staffed and not having enough to prep items at the beginning of the day. The cashier said that they tend to run out of guacamole early in the day. This should be a sign to management that they need to prioritize time better and still make stuff throughout the day. Overall, the food has been good with no issues. The service by the staff there are good as well. I was debating between 2 and 3 stars, but ultimately went with 2 stars because they just seem to not have all their food offerings available. For now, I won't be in a rush to come back because of this. Hopefully over time they can get their stuff together. If you are in the mood for Chipotle, my best experiences locally have been at the one near Lynnhaven Mall. read more

Chipotle Mexican Grill - This is the menu board. Photo taken August 12, 2022. - Fast Food Near Me - Virginia Beach, Virginia

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Ordered a bowl in store today to go. When I got home, realized there was an outrageous amount of salt on either the rice or the sofritas. Took a bite and crunched into straight salt. It seems that someone accidentally added too much and didn't discard the food after their error. Also, they're selling you drinks from a machine with no carbonation or ice. Ended up throwing away both my bowl and my drink.. waste of food and money. Extremely disappointed. read more

Cold! Picked up a barbacoa bowl on 15 Dec '23. The meat and rice were both cold. I had the same problem with cold ingredients at the last location. Is this deliberate? It's supposed be a cold bowl?? read more

Chipotle Mexican Grill - Barbacoa bowl - Fast Food Near Me - Virginia Beach, Virginia

We ordered online only 3 things and went to pick it up 10 mins. Later, they had not started working on the order. There were barely any customers indoors or through the drive through. It took forever for them to even open the window to ask the name for the order, despite multiple workers walking past. We sat waiting for the food we paid for in total - about 30 minutes. You might have better luck making a burrito at home! *Edit: They finally found our order and it was all cold from sitting on a counter. read more

Skimpy meat portions, i asked for just a bit more chicken and they charged me double chicken. They really need to quit ripping off the community for $12 rice, lettuce and salsa bowls. FIX IT! You are making over 400% profit per bowl. read more

Even though the ratings may suck, this is honestly a good location. It is definitely better than the Constitution Drive location. Good portions and speedy service, good customer service. The employee Nick is a very kind guy and efficient worker, don't get rid of him. Recommend this location. read more

I don't know why others have such bad reviews. I come here every other day for lunch. I get my food through the chipotle lane and it goes well never had an issue. Most people write reviews when they are angry and there's not many good ones But this location is pretty good compared to some others. read more

Everything about this store sucks. The store itself is always dirty- sticky floors with trash everywhere, the staff always seem miserable and severely lacks customer service skills, the food is incredibly inconsistent, and they never fail to give me the most stale chips known to man. Corporate needs to do something about this location asap. For the amount of money this food costs they really need to up their game. read more

Credit where it's due. This place has done a full 180. One of the better chipotle's in the area now thanks to the great employees. read more

Chipotle Mexican Grill - Couldn't even open it without getting my hands dirty - Fast Food Near Me - Virginia Beach, Virginia

Went to drive up today (after our last very poor experience). They had to ask for our name 4 separate times at the window and after waiting 20+ minutes past our order 'ready time' we parked the car and walked in. Here are several other local options. I love chipotle but this location is far from expectation. I hope they can get it together. read more

This place is hot garbage ....don't waste your time going in here. Chipotle has gone down here so fast and this place is an example as to why. Very dirty and customer service was very poor. We'll never be back can assure you that much. read more

My main complaint is the place was a mess and poorly staffed. I went in to get my order which app said would be ready at 7:50pm and I arrived around 8:15pm and they had not even started working on it. Not great but I can deal with that. Next I stood at the counter for like 3 minutes or so without any one acknowledging me and there was no one else at the counter. All of that is a bad look, but the main thing that will keep me away for the store is that it was an incredible mess. Food all over the serving bar and the kitchen a total mess. I've never seen a fast food joint so messy. So bad in fact, that I would waste my time to write this complaint . Thought you should know that you lost a customer for good and hope you get it straight before the place goes under. read more

How does the newest Chipotle in the area have the worst customer service. Order online for pick up through the drive through at 6:45pm and was confirmed to pick up at 7pm. Get in the drive thru and wait behind one car for 15min. Get to the window and wait another 5min. I provide the Chipotle employee the name on the order and she proceeds to look for my order for a couple of minutes. She comes back to the window and tells me they are out of carnitas and asks If I want a substitution. I ask for barbacoa. Burrito comes out a couple minutes later and it feels small which I figure is because I opted for no rice. Get home 10 minutes later and open the burrito to find that it is missing guacamole, corn salsa, and romaine lettuce, and definitely didn't appear to be the double meat portion I ordered and paid for. Drive back to Chipotle to ask for a new burrito or a refund. The Chipotle employee who handed me y order at the window says "oh yeah, we are out of those things that were missing..." I explained that it Wally's have been nice for her to have told me that at the window considering I paid for the guacamole. She replied with "yeah I guess...I mean you would have paid for it anyways"... She then offered to give me number to call for a refund. I remember when Va Beach got our first Chipotle at Lynnhaven Mall and how awesome it used to be. Unless some drastic changes are made with management I won't come back and I won't recommend Chipotle to anyone as they'd be risking having similar issues... read more

Cold rice and chicken in the bowl, and the burrito we got was very small..I don't know what's going on with their portions but I've gone to other chipotle's in the area and out of state and never have gotten so little food. read more

I wish I could give this store 0 stars! We always say we will never go back because is the awful service but we do love chipotles food. Today was our last attempt. The staff was more rude then normal! We won't be back this time for good! read more

I am an absolute chipotle fan but this place sucks. I've gotten it 3-4 times because it's the closest one to me but I can't do it anymore. the portions are terrible, the staff seem dead inside and the quality of the food is not well controlled. last time I got half an avocado in my bowl and a chunk of unshredded Barbacoa read more

This place is run by retarted people A bunch of children that can't handle tortillas and chicken these kids are absolutely useless read more

If I could give 0 stars, I would! This has to be the worst CHIPOTLE in the entire state of Virginia. They never have ingredients, the workers have a lazy attitude and the protein is always DRY! Someone in the Redmill commons area, Please fix this! read more

This place is always out of something. Normally I just tolerate it and get my bowl with whatever they do have at the moment. But the other day I placed a pickup order and paid for chips. I came in and talked to an employee who handed me my food. Then when I got home there was a note in my bag and said "Sorry - out of chips". Why didn't the employee tell me in person that they were out of chips?? And why didn't they help me get a refund? I can normally deal with their poor service since I know this is the worst chipotle in town, but stealing my money and not giving me the food I paid for without even telling me it too far. read more

Time to clean house here, literally and figuratively. The work station where they put you food together and visible to the customers is always a mess. The employees have no sense of urgency and ignore you for an inordinate amount of time. When you are eventually helped they have earbuds in and can't hear you. They are highly inefficient, one makes all your food while another just stands by the register, doing nothing. Suffice it to say, management needs to fire them all and start over as the culture here is one of laziness and will likely be ground zero for another one of chipotle's food borne illnesses outbreaks. The straw that broke the camels back and pushed me to write this review, was when I went to what is supposed to be a fast casual sit down restaurant to grab food to go and there was a sign on the door that read "mobile orders only, sorry for the inconvenience". Made the trip less than a mile away to Pelons. Was delicious, clean, and none of the employees had earbuds in. Bottom line, avoid this chipotle for their consistent inconsistency. read more

The one star comes down to customer service and cleanliness. The food is on par with what you'd typically get from any other location. For services, one of the small things that bothers me (perhaps it's generational) is when the kids have earbuds in while in a customer service role. They will also ignore you (for a very long and awkward period) without saying "I'll be right with you" or something similar. Lastly for service, they are slow and lack any semblance of motivation or work ethic. For cleanliness, the work station they make the food on is disgusting with old food bits and smears all over. I think I've found the next ground zero for another foodborne illness outbreak for Chipotle. I think it's time to clean house, literally and figuratively. read more

Second time I've been (out of two times) that they don't have guacamole. Service incredibly slow if you have the audacity to actually walk in and order instead of order ahead or using drive through. I used to love Chipotle but it's continued to disappoint with lack of ingredients and raising prices. read more

Awful, dirty, terrible, appalling....downright disgusting and a total waste of money! Why is this rundown establishment in such a good area with reputable businesses nearby? There's never any teas, no fresh food made past 3p on multiple occasions, trash cans overflowing, filthy restrooms, rude workers.....the list goes on and on. Why do they think they can run a business like this? Is it some joke...the owner doesn't like the area or something?! It's so confusing that anyone would ever allow their name to be associated with such a badly run business. read more

Decent food - however the menu has been reduced down to the "subway build your own" as you go experience and along the way kinda lost some of there unique taste. I do believe the corporate ownership has really killed the soul of this chain restaurant; it use to be really good with decent size portions... now it's just a shell of its former self. Aside from the corporate beat down of that chain as a whole... there are issues specific to this location.... it's located in a nice shopping center with good parking, that's about where the good stuff ends. The staff leaves a lot to be desired; a bunch of what seems to be high school kids that have been hired to run the place that don't know the menu, what types of meat are being service or how to build a quesadilla. They are more interested in how low they wear their pants (enjoyed seeing a few of the staff with their ass hanging out of their pants), wearing their hats all various ways and fist pumping there friends that appear to drop in and walk behind the front counter to hang out. The plethora of flies flying around the dining area and inside the food holding/assembly area was equally delightful. This place is off to a terrible start, not to mention the weird, over lemon-ed flavor on everything. To be clear on this review - it gets two stars due to the overall condition of the restaurant and the staff's performance and appearance... the taste and quality of the food is acceptable and up to each persons taste. I recommend seeking food elsewhere until the owner or manager decides to get this place in order and start removing those who should not be representing your establishment - start managing your restaurant! Unacceptable. read more

This has to be the worst Chipotle in the city. I don't understand why or how it takes so long for someone to come out of the back to serve. Took about 5/10 minutes before someone came out. All the food looked like it had been there for hours mushy beans that looked like refried. No chips, no quac, no cheese.... Why even be open when you run out of everything. The employees looked like they didn't want to be there and were extremely rude. Please clean house and hire new employees please! read more

This location is just not good. It has a pickup drive thru and I waited over 20 minutes behind a single truck to finally get to the window. They should have asked them to pull ahead, like all other drive thrus. Then, I waited another 8 minutes before they even come to the window to ask for my name. My order was ready for about 30 minutes at this point, as I had ordered through the app. They give me my order and quickly closed the window, but they forgot my chips. So I had to wait another 5 minutes for them to come back to the window so I could tell them, and turns out they were out of chips. Oh, and out of fajitas. You can tell Chipotle is struggling to find qualified employees during this time where people don't want to work, so they're hiring anyone and everyone, and the poor quality shows. read more

Poor customer service. I just visited this chipotle and asked for taco shells on the side and got the response from the line worker: "we don't do that here". I worked at chipotle for 4 years and gave customers tacos on the side all of the time. It just gets entered as a side tortilla on the cash register, or you can enter the order in as tacos. I would not have be angry if I got an appropriate reaction and apology from the worker. Needless to say, he refused to give me the tacos after I asked for them. read more

This chipotle has really gone down hill. We placed a to-go order online and the three bags of chips ordered were not included. A note was written on the bag that they were out (which we thought was odd). A credit was also not issued. The white rice was either not cooked or several days old because it was hard as a rock. The carnitas were dry, hard and likely several days old. Tried to contact Chipotle to at least get reimbursement for the missing chips and they would only offer an online credit for chips that expire in 30 days. Have no desire to go back so this will not be used. read more

I do not recommend. I've given it a few chances and each time I'm disappointed. They're either out of certain items or don't give you very much. Ingredients aren't fresh, today it was old, wet lettuce and she gave me a small handful for my salad. I came home with it and picked it all out and used my own lettuce. Pretty sure I was over charged as well and the girl wouldn't give me a receipt. Wherever the owner is they need to check on this store. We also had to wait a while to order because the boy at the counter was working on web orders. A girl came over and finally helped us. Other workers were there but they weren't helping customers. read more

This place is terrible. Rice all over the tables, rice all over the floors, sticky all over the tables, no silverware, and hot sauce spilled everywhere. Kids behind the counter could not care less what was going on when told twice by two different customers that the place was a pig pen. Kids don't care. Please do not go here it is filthy and the food is not so good. Buyer beware read more

y'all are just pissing me off because I was hungry and so excited to eat my bowl. tell me why, TELL ME why, I open my bowl and I can see the bottom of the bowl. ik I did not pay this money to be eating the paper, don't be shy and do your job and ACTUALLY PUT THE FOOD IN THE BOWL. I knew the moment I picked it up it was dangerously light. I stg this is the serving size of a toddler. I never write reviews ever but this made me so mad, don't waste your time at this location unless while picking up your order you open it in front of them before you leave so you can yell at them to actually finish putting the food in the bowl bc it looks like a worker was adding the food in, took a sec to hit their blue razz, forgot what they were doing, who they were, where they were, and sealed it up. don't test me because at this point I'm walking behind the counter and making my own dang bowl off the clock because these people can not be trusted. I just finished my entire bowl before I finished writing this review. read more

I am not even sure where to start.. let's see, they ran out of chips. They also did not have any fajita veggies. Al things were thrown in a bowl and packed to go without napkins or plasticware. Had to throw out some of the chicken because it was extremely gristly. Regret going and will never go back'! read more

Don't get me wrong I love chipotle, but today's experience was not the best. Some of the workers had earbuds in their ears while our taking orders so we had to repeat ourselves multiple times. We asked for half chicken and half steak, but got more chicken and barely anything for the steak. I get there's portion sizes your supposed to give, but damn, they really were skimping us out on everything. read more