Worst chipotle in us hands down. Worst service foods horrible they need to shit this location down asap!

Love Chipotle, but there's been too many times I order online from this location and they forget toppings or they don't get my order customizations correct. read more

One of my new favorite Chipotle locations. We are on a road trip stopped here on our way to Oregon. There was no line and the customer service was very friendly. They made the **** out of my burrito. I also noticed that the burritos are cheaper here then in the bay area? I dunno maybe I'm wrong. Fast line, Good food, good customer service, clean, not much more toask for. One note though is a burrito is NOT a good idea while driving - my shirt was blessed with burrito... read more

Vegetarians and plant-based folk beware. 4 of our last 6 sofritas bowls arrived with meat. After the first two (which had a piece of chicken), I notified management and respectfully asked them to be more careful. Last night BOTH my partner's and my sofritas bowls arrived with beef. Unacceptable. When I reached out, they merely offered a free burrito which of course l'll never buy. I'll never eat there again. I'm not sure if management is just careless at this particular location or if this is a reflection of careless chain policies; at this point it doesn't matter much because all trust has been lost. (They're quick to remind me each time that they disclaim any assurances that any meals - including sofritas - will be meat free, which is a pretty shitty policy since they definitely market it to veg folk.) read more

Small Portions. Crowded. No Parking. Portions sizes here are the smallest I have EVER seen at a Chipotle. I was taken aback, really. Suddenly a 'great bargain' seven dollar burrito became a RIP-OFF seven dollar burrito. The size of this location doesn't match the demand. The location is ALWAYS super crowded. Expect long lines pretty much all through midday. Parking is atrocious here. There are not nearly enough spots for the businesses in this shopping center. All in all, this Chipotle is not worthy of repeat business. read more

What's the purpose of a mobile order if you're still waiting 20+ minutes for your order at pick up time!? My order was placed at 11:00 for a 11:45 pick up. When I arrived at 11:45 my order had not even been started. FIVE orders were made for walk ins BEFORE my order was even started! I get a 30 minute lunch, it takes about 10 minutes to get to chipotle's from my job, and 10 minutes to get back, that's the whole reason I use mobile order, but when I have to wait over 20 minutes to pick up my order that I had placed an hour prior is just ridiculous! This is the second time this has happened! And last time I ordered chips and cheese and they didnt have anymore chips or refund me for them. read more

Still the absolute worst. I had food here about a month ago and had raging cramps and stomach issues that lasted for 2 days. This place really needs some help. During my last visit I could visibly see from the line that kitchen was dirty and gross, especially near the grill. There was gunk dripping off the equipment and it was only 11am in the morning. I'm surprised there hasn't been some type of outbreak here. read more

As a Chipotle Lover, this was by far the worst Chipotle experience I could have possibly imagined. To be fair, half of the issue wasn't the employees fault, which was that just before 3pm on Sunday they were swarmed by a giant masse of high schoolers who were loud, rambunctious, and spent concerning amounts of time in the restroom. Management seemed unable to address the screaming cafeteria to which the place had devolved. But we were starving, so we tried to order. Somehow, during the swarm, they weren't able to notice that they were out of several ingredients, so after having to wait 15 minutes to use the restroom, we had to wait another 5 for ingredients to be ready. Then, the burritos were terrible. One had been so skimmed on its primary ingredient, that there was more pico de gallo than sofritas. The poor team was clearly trying really hard. Too bad they don't have a good leader to support them in being successful. read more

Third and final visit to this location since moving to Redding a few months ago. My husband and I both got guacamole instead of meat. Mouth-puckering salty. We also paid extra for a side of chips and guacamole which was inedible due to excessive salt. When I asked if there was another batch we could try, they said no. No offer to replace or refund. Not only was the guacamole salty but so was the rice and the pinto beans. We have been to numerous other Chipotle locations, dozens of times. Salty is not the norm. Won't be back to this location. read more

Flies flies and more flies :-( Too bad because I REALLY love chipotle but I can't handle flying creatures while I'm eating. Spotted three on the window next to my table and at least two flying around in the prep area towards the exterior of the hood above where the helpers stand. read more

Ok, I know Chipotle is a chain restaurant but it's nice to eat somewhere that serves fresh, ORGANIC food in Redding. The menu is simple - burrito, taco, salad or burrito bowl. I highly recommend checking out their website. The staff was very friendly, primarily boys though and the atmosphere is clean and has an "Ikea" feel about it. Cons? The menu may be too simple for you and they sell the chips separately. If you're shopping at the mall across the street, swing by and try Chipotle. read more

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serving size was way under portioned and the service was trash never eat at this place!!!!

Had trouble with how long the wait time took last time and figured I'd give their online order system a shot. Placed my order online and it still wasn't ready until 15 minutes after the scheduled pickup time.... I could have made it through the line faster this time. Maybe next time I'll schedule pickup for 15 minutes earlier than I need it read more

Chipotle in Redding has good food, great customer service, and reasonable prices. Tucked away on Dana Drive across from the Mt. Shasta Mall, they offer a nice alternative to other fast food in the area. The Burrito Bowl, Taco Salad, and guacamole are all my favorites. I give Chipotle a thumbs up for keeping the food consistently good. The only issue I have with this Chipotle is the small parking lot, sometimes it's difficult to find parking during lunch. read more

We recently did a road trip from Oregon down to Disneyland (LA), and stopped by here at Chipotle on the way. We had myself, my spouse, and 2 kids (8 and 5) in tow. Believe it or not, this was one of our most satisfying, and least expensive meals of the entire trip. My spouse and I have learned that we can share a Chipotle burrito and chips and be perfectly satisfied. My son loves the Chipotle "make your own taco kit" -- it is a lot of fun, and helps him feel a commitment to the food he is eating (important for an 8 year-old...). And my daughter is satisfied with an ala cart quesadilla and some of our chips - and get this: the quesadilla is like $1.35. So all-in, we spent $16 to feed a family of 4. And we all loved it. And it was plenty of food. I can tell you the rest of our trip wasn't nearly so inexpensive or tasty (e.g. in Disneyland...). :) read more

Prior to my last visit I hadn't been to chipotle in a while, but this last time that I went there I had a wonderful experience. The gentleman that took my order was super nice the whole time! Because I asked for a few extra things my burrito is so big, that he asked me if he could double wrap it. I never even knew that they could do that. All in all, it was a great visit and I plan to go back there more often despite it being in Redding and me living in Anderson. read more

Chipotle Mexican Grill - Mexican Near Me - Redding, California

I would never eat here if I can give this place a zero star review I would first they made the food wrong then we go to put something on the tacos called salsa and there's hair in it and I will upload the photo most foul stuff I've ever seen just would like to let everybody now this isn't the first time I've had a bad experience thought it would be better this time read more

Chipotle Mexican Grill - See the hair - Mexican Near Me - Redding, California

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I was at this location today (6-29 around 6p) and the four employees (they were clearly understaffed) working preformed spectacularly during a crazy rush of in person guests and online orders. I worked fast food as a manager for a long time so I understand their stress, many negative reviewers either forget how hard food service is or never worked it. I compliment these employees on their level headed ability to work through it and serve the customers to the best of their ability. Fantastic job y'all. Keep at it. Food service is hard but you did great. read more

What an incredible disorganized mess. Had a pickup order for 5:30 and walk in at 5:32... there are a few people waiting for pickup orders and three people in line. I don't see my order so I wait a 10 minutes and the line stays at a pretty consistent 2-3 people. Another 5 minutes go by and a new que of people are standing in line getting their burritos made but nobody has a mobile order yet. 10 minutes later and maybe one or two mobile orders have come out but they keep making food for only the people in line. Once I realize that I left and went to 5 Guys. Coming out of 5 guys 10 minutes later with my food and the woman waiting in Chipotle BEFORE me finally comes out with her order. She was standing there for at least 30 minutes. No thanks!! read more

I love chipotle but this one is pretty bad. Out of rice and veggies which they said they would bring out but didn't. The margarita was waaaay too strong. read more

This place is always short staffed and they're terrible at to go orders. The employees don't even call your name out when there's 15 people gathering around the rack that holds the orders. Plan on waiting 15 minutes past your pickup time every time. read more

Yelp has a premade text box in here for these scum trying to provided preboxed covid excuses for Chipotle stealing money from dozens of people tonight. Food orders are hours behind. The employees refuse to talk to anyone. They refuse to answer the phone. They just randomly dump occasion food on their table for anyone to touch or take, zero quality control, zero accountability. Anyone can touch your food or take it... that is if you waited 2 hours AFTER your order pick up time to get it. The sneaky cancel order spot on their website is convoluted and claims it will charge you to cancel the order for the food they refuse to make. read more

I ordered chipotle thru doordash tonight. I got a cheese quesadilla which now is only available thru online serves. Anyway. They made it with little the smallest among of cheese. It tasted as a cooked tortilla and no cheese. And while it is edible. Just add more cheese. Geez. Not hard. read more

Chipotle Mexican Grill - As stated. Still eating it cause i paid for it but more cheese next time please. - Mexican Near Me - Redding, California

Typical butt munch place. Overpriced for the amount of food and I always wonder why i even bother. Ordering here leads to an unexpected existental crisis. read more

Did not receive our order. Appertaining someone else's. Super disappointed as is someone else who actually received our order. The online ordering was not simple to begin with. And how disappointing when we did not receive what we ordered. read more

Excellent food as always but painfully slow. Been living in Redding for about 3 years and this has consistently been the slowest and most disorganized chipotle I've visited in the country. I seldom leave feeling that the reward of the delicious food redeems my frustration of the abysmal service. They're lucky it's the only Chipotle within 100 miles haha. Not much other option for me and my wife who are big chipotle fans but this place can really step it up in the efficiency department. read more

The food is always good. However, The service from their "boss" was unacceptable. She was extremely rude. I asked for double meat which I would pay for. Then asked for all of the other toppings and gave me the bare minimum saying "I can't fit much else on there", but there was plenty of room still. Two pieces of lettuce and the smallest spoonful of guac I've ever gotten there before. I then asked for sour cream and hot salsa on the side because I can't handle the hot salsa all over the bowl and proceeds to say she is going to charge me for those because there is no more room on the bowl. So they charge for the "extra" even though those are normal toppings. Another employee then leans over and says "that is the boss" clearly knowing that the way the boss acted was unacceptable. I am at the chipotle very often and this is the first time I have ever seen her. She is not a good leader and she should get repercussions. read more

This location is going down hill fast. Really SLOW. We're talking 30-40 minutes slower than the chosen pick up time. The food is the same but prepare to wait. If that time can't be met, simply stop offering it on then app. In person is pretty bad too. It used to be smooth and it's not just Covid. They simply are not organized anymore. read more

Generally I write positive reviews. Not this time. My wife and I have ordered salads from Chipotle here in Redding maybe 75 times. We always order the same thing, we love it, that's why we go back. So today once again we ordered a salad. Chipotle salads have a unique, spicy vinaigrette dressing. The salad needs the dressing, and it's always available, it's standard Chipotle fare and it's good. Except today, when my wife was told, "We didn't make any dressing today", as thought it's an optional activity for the staff. Good service is ultimately repeatable. But today it seems like the staff didn't care to meet their minimum offering. Chipotle has had enough historical, national problems. It doesn't need careless staff who don't understand how Chipotle needs to run to be successful "the Chipotle way". read more

the food was great but the workers were rude & had a lot of attitude. they forgot our drinks and it was just not it in there. never again.

Today they were out of flour tortillas. They're not telling anyone tell you wait in line and get up to the front. They're out of most sodas

Horrible, ordered takeout inside and they got our order wrong. No veggies when asked for them in my bowl and generally the place looked like a mess. Employees were not correctly wearing masks including the young lady who was making our food. In fact, very few customers inside were wearing masks even though its is now required in CA for anyone in an indoor business to be wearing one! The person behind us coughed a few times wasn't wearing a mask, to make matters more grave. read more

I want to give this place 5 stars. Because sometimes they are 5 stars. But paying a premium for delivery should not be met with stale chips. What's worse is that some fresh chips were mixed in with the stale ones. I called in to let them know and dude on phone had a high school type roll of the eyes attitude. Keep it up buddy, I'm sure that will help you go far. read more

Avoid this Chipotle. Very dirty inside, they need to have someone sweep the store once an hour, will make a big difference. Service is very slow. Also inconsistent.. the people in front of me seemed to be friends with the guy making the food, and they got hooked up with very large portions..when he made my order it was the same item but i got about half the portion size.. bummer. Also please learn bow to roll a burrito, not a round leaking ball with tons of tortilla folded over at the ends. Look to thege burrito bandito read more

This Chipotle is a mess. It looked like a lot of cross contamination was happening with the way they prepare the food. Most notably they had the sofritas closest to the prep counter, and I saw them drip chicken and steak in it as it was lifted over top the sofritas. Vegetarian items are supposed to be furthest from the prep counter to avoid this, which is how it is at every other chipotle I've been to. It was also incredibly slow and all the workers seemed stressed out. I think they are understaffed and it shows. They also put a lot of emphasis on accommodating door dash clients while people are waiting in line. This location needs an operational overhaul. read more

Portion sizes for meat have become VERY chincy. I asked for double chicken and still ended up with only about 4oz of chicken, which is supposed to be 1 portion size. So I asked for triple chicken, and the worker added 3 tiny slices of chicken on top of that. Absolutely pitiful. read more

Taste is fine, but they shoved 3 tacos so tightly in the foil that when I got home they wouldn't come apart. Terrible packaging. You wouldn't want to eat that way, why serve it to people that way. read more

Chipotle Mexican Grill - Mexican Near Me - Redding, California

We normally love Chipotle. This location had one rude employee, and the food station was not clean at all. Both of our burritos were not folded tightly, fell apart, we paid for chips and did not receive them, and to top it off if you go in there to order your food and pick it up you cannot order the Blanco Queso dip, employee told me that you have to order it online they can't sell it to you at the store because they have a limited supply, and so I asked her if I should go outside, order it on my phone and then come back and pick it up and she said you probably shouldn't do that because you have to pay extra for ordering online which when I looked online I didn't see that is would pay extra. Now the Queso part obviously not her fault, just a bad decision on corporate or management. All of our group was not pleased with the service or their food, sad. read more

This place is the absolute worst. 0 stars if I could. Customer service is garbage. They had me waiting almost an hour for an online order they lost. When I asked them politely how long until my order was done they questioned me & then told me to get into the line. Not to mention after I had finished going through the line & was at checkout they told me "you can go" while not even putting my stuff into a bag and pointed to the bags for me to do it myself. I was never even told a simply "I'm sorry" for the inconvenience. :/ I am very much disappointed with this service and how they treated me. read more

Horrible customer service, extended wait time of 30 minutes, both orders were WRONG, MISSING INGREDIENTS. Ordered extra sides of guacamole which weren't in the bag, broken ice machine and was told to contact customer service in order to get a refund because my order was placed and paid for online read more