I love this chipotle and it is always my Go-to. As of late, they've been forgetting my vinaigrette for my salads. The first time I let it go because I understand mistakes happen, but it happened about five times in the past two months. I'm getting very frustrated because I am a regular and now I feel discouraged to order online in the future. If it happens again, it may be my last time at this location and I will go to the one across town. read more

Walked in the door at 7:43 on a Saturday night. Was told they were closing at 8 and not taking customers with a closed sign at the back of the line. Online / gps says they're open until 10. Employee tells us they close at 8. Employee even tells us they know the hours aren't correct online. Update your hours, it's rude and inconsiderate to YOUR customers. We understand COVID and understaffing, but don't waste peoples time. read more

I love all of the chain burrito places so much and Chipotle is up there at the top of my favorites list. This particular store had a very slim design which made it feel a little cramped as soon as you walked in the door, so that wasn't a great start. The food however was just as good as the others I've been to. The burrito was so massive that it was splitting at the sides where rice was bursting out of it. I actually had to eat it with a fork and knife. My one complaint about all Chipotles is that they don't have some kind of queso sauce for chips or to put on the burrito. read more

I LOVE chipotle. I'm a huge fan. The guacamole is the best I have ever eaten and I swear I could just spoon it into my mouth. I love the fact they offer vegan options as well as plentiful options for meat eaters. Also, I think everyone loves how fresh the ingredients are for the franchise. It's just a great place to support! The reason I am giving three stars is for this location. It's hard to get parking at dinner time, my orders aren't ready for pick-up A LOT, the staff is kind of un-organized and fight with each other openly, and there were times when our bowls were BARELY filled with food. I think they changed managers recently (it's July of 2015), and I have seen a decline in the staff performance and food quantity/quality. I love Chipotle, though, so it's all good! read more

Been going since was a baby and the food is always amazing the workers there r amazing the ingredients r amazing the chairs r amaxing the music is amazing and I love the holes in the wall. My one complaint is that lit could be a little warmer in there. THIS PLACE IS SUPERB ANTHONY P I DO NOT RESPECT UR REVEIW.-Presleigh the great read more

This spot used to be very good. This last time was ABSOLUTILY HORRIBLE. The chips ($4 extra) were rubbery and loaded with salt. There was barely anything in our bowls and we both ended up with stomach aches. Total waste of time and money. We are finished supporting Chipotle. It is a shame I had to give one star. It deserves zero. read more

been here a dozen times so far. Not sure the entire chain as a whole raised prices of their menu but since moving to the area, I noticed that this place charges a bit more than I was used to. Also, in comparing to other chipotle around the state, they definitely skimp you with the food. Service could also improve in comparison to other chipotle establishments. Being that this is the only one within a reasonable driving distance, we will continue our patronage. However, the area does offer some kick ass hole in the wall family restaurants offering authentic hispanic cuisine. read more

I work in the area, and have stopped at this particular store on several occasions. Chipotle seems to be a happy medium between fast food tex mex and more home grown, local operations. While the burritos aren't the greatest in the world, they're worth the money for the size and the quality. Further, they manage to taste good without making me regret their consumption mere minutes after finishing. They charge a bit too much for Gucamole, in my opinion. Also, they don't de-seed the jalapenos before putting them into their salsa...and the seed is the spiciest thing in the pepper. Not knowing this, I ordered a burrito one time with mild salsa and got hit with a seed. Youch! That was not fun. However when I brought this to their attention, they did give me a brand new burrito for no cost and offered me an appology...so at least they were nice about it. I'm sure there are some better, smaller local places...but in an area where it's either a place like this or Taco-Bell for fast tex-mex? Chipotle does a lot more right then they do wrong. The customer service is great and the food is far above the average. I'd take the order to go however; I find the dining room seats sort of uncomfortable. read more

Disgusting. 30 minute wait in line at 3 pm on a Sunday. Trash everywhere no one wiping tables at all it is filthy with trash overflowing on the floor. Clean up, or you'll lose customers left and right and get health code violations. read more

Where do I start? Well, I wanted to go to Moe's Southwest Grill but I was persuaded to eat at Chipotle; they have my favorite hot sauce, the service is good, and the food is just about as good as Moe's... or at least these things used to be true. Long story short is that the staff was rude, distracted, and unprofessional. The food was subpar (my girlfriend's opinion) and I thought the food was downright gross; this is because the "genuine queso" is a culinary abomination. The queso I got was grainy, tasteless, and worst of all cost me extra money for the insult. And last is the more minor irritation, they got rid of the Chipotle Tobasco hot sauce. All in all, it's $40 that could have been better spent somewhere else. read more

Chipotle serves delicious Mexican fast food. The use of quality ingredients (natural) is why it cost more. However you get what you pay for and you are what you eat. There is no comparison between Chipotle and Taco Bell. TB is not even food. Qdoba, Baja Fresh and Moe's are in the running but not as good. Cons: 1) this location is skimpy and serves tiny portions. Charging premium prices they need to increase their serving size. 2) the manager at this location is awful. I called in an order for 20 people & the manager was rude and arguing with me over minor details with my order. 3) located in a cramped strip mall with insufficient parking. I love Chipotle but can't stand this specific location. read more

Maybe I'm simply not a Chipotle person. Every time I go to Moe's, I pick so many toppings for my burrito bowl that it turns into a mountain of food. In comparison, when I'm at Chipotle, I can get at most 5 toppings, which is kind of sad. Also, the $2.05 guacamole upcharge is scary. On the plus side though, the dining area seemed clean enough, after we wiped the crumbs off of the seats. Had no problems with the service either. So I think it's okay, but it won't be my go-to faux-Mex joint. read more

Chipotle Mexican Grill - Barbacoa hard tacos and steak bowl - Fast Food Near Me - Reading, Pennsylvania

Ordered via doordash and received a completely wrong order... the chips were very stale, the quesadilla was falling apart, and the burrito that we ordered came as a burrito bowl even though it clearly says burrito on the receipt. I called to complain and was given nothing more than a sorry... pathetic read more

Favorite place to eat!! The food tastes fresh and it is just delicious!! I loved it! Would go here everyday if I could ! read more

Chipotle Mexican Grill - Delicious!!!!!! - Fast Food Near Me - Reading, Pennsylvania

I love Chipotle no matter which location I order at. I find one common thread with all locations I experience..... the temperature of he food is way too low. I find that my food goes cold after the first few bites. Not a fan of that! read more

My wife wanted to try it, we both got burrito bowls, me chicken and her steak. Wife's was ok, not very warm. My chicken bowl on the other hand was cold, cold chicken, cold rice and barely warm pinto beans. Inside the place was like a warehouse, plywood on the walls and floor was just concrete. The ceiling went all the way up to the steel rafters. Could not hear the people behind the counter and could not have a conversation. Not worth the $17 I spent for the to of us and they have a nerve to put a box by the register for tips! That's a joke. When we walked out we both said we should have gone next door to Anthony's Coal Fired Restaurant. read more

would give 0 stars if I could. shit. staff was horrible and rude. there was no food left and they didn't bring any more out. they didn't even have water. absolute shit read more

This place is a disaster!! Multiple times I have placed pick up orders at this place and the first time it was completely wrong. Then I was told they have no chips. But it let me order them. My second trip to give them another try I was there for my pick up time at 830. I get it they were busy I don't mind waiting a few mins after 20 mins I questioned staff. They told me I'll get right back to you. 10 mins later they tell me they never got my order and asked for confirmation. Then they asked me to wait another 10 mins to prepare food. I told them I will not wait. I want my money back. Then I was told it would take 2-3 business days to refund my money. Stay away from this place it's terrible service. They didn't offer me anything for their mistakes either time. read more

I love chipotle and I always get a steak burrito, however the past 2 times I have been to this location my burrito has been half rolled with an entire side not tucked. I'm sorry but if I wanted a snack wrap I would have gone to wawa up the street. Considering not going back. read more

There is a lot of variation in Chipotle locations and this one is one of the best. Did a mobile order and it wasn't quite ready when we got there so they gave us a free drink while we waited. And it turned out to be a less than 5 minute wait! Order was perfect and the food tasted great. read more

I took my family there last night and was greeted with nothing more than miserable looking staff. It's almost as though the team members were being forced to work there as punishment from their parents. My daughter's order was incorrect from the start as they began to make it and when I politely said for the third time that it was wrong, it was met with the worker throwing his hands up in the air and attitude. Both my children order the kids chicken tacos and last night it was ridiculously seasoned with too much spice (even too much for myself) that they didn't care to eat it. We didn't even bother to ask/order something else based on the lack of customer service.The chairs, floor, and tables were disgusting!! This location has significantly gone down hill the past few months, especially with their service. read more

Service was mediocre, but not as bad as the queso. It tasted like Campbell's soup. Next time, I'm going to Moe's!

I worked at Chipotle for 2 years while going to College and know how the company works from the employee and customer perspective. This was the worst visit to Chipotle I have ever experienced by far. The employees were incredibly slow. It was dinner rush and instead of taking orders of customers in line to the door, they were SLOWLY prepping an online order. The line was repulsive, dirty. The bean and meat pans were crusty and you could tell they has been sitting on the line for hours. My food was cold. Every table in the dinning area was gross, and the drink station was a mess too. There were so many people working at the time so idk how they let this happen. Gosh this place was bad...and it makes me really sad because i just moved to the area from out of state and love Chipotle...bummer. read more

instead of greeting the girl was quick to Tell me to pull my mask up; then threw a spoon of rice on the bowl and scooped a part back... I didn't think it was enough to begin with. Then she threw on the beans. Thank god the next assembler was decent. The chicken was burnt. And these wmployees need to know how much hot sauce an average person can handle. My two teen sons and I all had explosive diarrhea. read more

Ya gotta love Chipotle! The service is always fast and the long line tends to move rather quickly. There are a number of options to choose from when it comes to customizing your burrito/taco. I usually always order a burrito with grilled chicken. It's quite large in size and has always filled me up (also tastes great!). It cost a little over $6 which isn't to bad.. Chipotle stresses using antibiotic free and natural bred meat which is nice (may play a role in the cost). The restaurant (inside) is dimly lit and not that big. However, I always enjoyed the atmosphere of the place. It definitely can get quite packed around lunch and dinner times. There are also a few table to sit at outside which is nice on beautiful days. I always enjoying sitting at the "bar-like" table w/ stools that is facing a huge window. This way you can eat, and watch life go by outside. I definitely prefer Chipotle over Moe's (another restaurant serving mexican food in the area". Chipotle simply has better quality. If you haven't yet, I definitely recommend giving Chipotle a try. read more

I was excited to try this place as a lot of people seem to like it. I won't be going back! The staff wasn't very friendly, except for the cashier. They didn't have many options to choose from. The rice was under cooked. The meat in the burrito was seriously lacking any kind of flavor. The seating is very limited and cramped. The place was loud. The tables were dirty, the bathrooms were even worse. And there was a very strong odor in the bathrooms as well. And how do you serve chips without queso? They only offer salsa or guacamole? What kind of American/Mexican place doesn't have queso? That was a big disappointment. The cashier kindly noted that chips and queso was a Moe's kind of thing. Thanks for the tip, maybe I should've went there. read more

I couldn't wait for the new restaurant to open in Temple. I went in and the only person with their face not totally covered was the girl making your food! Everyone else had their nose covered except the girl standing over the food! Her mask was under her nose! No thank you! This girl is standing over all the food with her nose hanging out!! Chipotle you need to tell your employees to do better!! read more

Service: horrible. Ordered online for take out. In a real hurry today. Wanted to save some time. Order was for three o'clock. Got there at fifteen till three. Waited till three, the order had not been started. We were the only Customers in the place. Waited an extra fifteen minutes, for a grand total of thirty minutes. Had the usual rotten service requested that the order include napkins and utensils. But of course, why would there be any. Got to my destination with a burrito salad and tacos. I am not one to assume that eating a burrito salad with just chips and no napkins, would not result in a small disaster. It did. Wearing a suit, after work, and waiting in the parks my lot for my daughters volleyball game was, at best, not so pleasant. Overall: mediocre Recommendation: just barely. If you try so hard to screw up the order when the place is empty, what happens when it's packed? I have sadly experienced both, without any substantial Improvements in service or quality. read more

Consistency sucks. Every time the food tastes different. From rice that tastes like a gallon of lime juice was poured on it, portion sizes are always different, and there is absolutely no customer service skills. If anyone is looking for a place similar to chipotle, look up a place called Salsa Burrito. They got great portions, quality food, and a smile. read more

We have been fans of Chipotle since the early days when the states they were in could be counted on one hand. Always dependable and tasty, French cooking techniques meets oversized Mexican portions! Yes, they charge for chips, but they are fresh made each day and clearly better than the average Mexican joint. Compared to other locations in PA, Reading is reliable and typically has short or no lines (compare to DC where a 10+ minute wait is the norm). read more

The manager/Restauranteur she claimed to be when I asked for her name was VERY RUDE!! I would not go back to this location ever, and their rice was under cooked. She was not manager material, if your are going to be in the service field... then make your customers happy and don't roll your eyes. Amber was her name I believe. I am also going in to their website as well. read more

Great, fresh, awesome fast Mexican

If you know about Mexican food then you'd know this isn't authentic! If you don't know anything about authentic Mexican food then you'd think this is the greatest authentic Mexican food. It's not authentic! This is a nice place and it's ok for what it is. Want real Mexican food? Then hit up reading! Great Mexican restaurants all around reading! read more

I was thrilled when this Chipotle arrived in Reading. I was introduced to the chain by my boyfriend, who lives in Harrisburg, and we ate at the one near his house. I usually go with the barbacoa burrito without beans, with rice, hot salsa, and cheese. The ingredients are always fresh and tasty, and I've always been happy with the barbacoa. I've tried the steak before, but not at this location, and enjoyed it. I have never sampled the carnitas, but was disappointed with chicken. I found it too fatty and rubbery. I also enjoy the chips and salsa when I'm there for a calorie fest, but sometimes the chips are really greasy, like they weren't cooked or drained properly. I have sampled all of the salsas except the corn, and my favorite is the hot. The medium has some kick to it and a unique flavor that goes well with everything, and the mild is really just tomatoes, onions, and cilantro. It goes well with the hot though (you can ask for more than one salsa). Recently they appear to have added brown rice to their menu, which might be nice to those who enjoy their rice brown. I haven't gotten up the courage to try it, as I usually don't like brown rice (too hard). Maybe I'll ask for a sample someday. I appreciate the option to get an Izze soda as a drink, even if they are a bit pricey. Izze simply mixes sparkling water and juice, and it's a lot healthier than regular sodas. They have all the other usual options for drinks as well: Soda, water, and iced tea. As for portion sizes, I think they're pretty standard compared to what I've had at other Chipotles. If you want extra of an ingredient, you can always ask, and they're happy to oblige. I think the only things they charge extra for are guacamole (unless you get a veggie burrito, then there's no extra charge), and extra meat. Sometimes I ask for extra rice since I don't get beans. Also, they put plenty of cheese, sour cream, and salsa on. I never feel the need to ask for extras of those items. Sometimes I don't want the extra calories and opt for a burrito bowl, which is a burrito without the tortilla. Those are also great and make nice leftovers if you take them home and refrigerate them. I've never tried taking home a burrito for later, but I suspect the tortilla might get soggy. They also offer soft and crispy tacos and I believe they will make a quesadilla for you if you ask, even though it isn't on the menu. They also will make you a salad, but I haven't ever tried those. For me, if I wanted a salad, I would make one at home. The inside of the restaurant is pretty standard for a Chipotle. The music is decent, and I've never had a hard time finding a place to sit. The restaurant is pretty small compared to the other Chipotle I've been to, but it seems fine for the amount of people that eat there. They generally keep it clean, and the staff is polite and friendly. Finally, they have a smartphone app where you can order through your phone to pick up, but I haven't tried this method yet. The app is easy enough to use though. read more

Points to the girl at the register who was super friendly (even though it was stupid busy.) They moved super fast, which can be expected for a rainy, Friday evening. I asked for a bit of sour cream and extra lettuce. I got just the opposite. I think I got a whole container of Daisy sour cream and a tiny bit of lettuce on my bowl. Who ever was on that side of the line was not paying attention. That is a ton of Sour cream....good grief... in a lactose coma. We also ordered two tortillas on the side of our bowls. We made it through the line and when we got home discovered we had only received one. What's up with that?! Come on guys...Speed is good but you have to complete the customers order as requested..customer service 101! read more

Good luck ordering instore, always chaotic and busy. Tables are disgusting, trash on the floors. I think they need a lot of more help at this location. I recommend placing an online order and walking to the front of the line to pick it up, otherwise you could be waiting over 30 minutes to order. read more

LOVE IT. Clean and food is always good - never a bad experience. My only issues - 1. it can take a bit of time to get through the line especially at dinner time. They are doing their best but if a newbie walks in it jams up the process pretty fast (they sit and stare and dont have a clue what they want). 2. Whoever designed that parking lot was on crack - enough said. read more

Always packed beyond belief... And the girl at the register needs a serious attitude check...

Don't waste your Sunday evening at this location. Rude workers, sloppy food, my burrito wasn't wrapped completely and tossed in a bag. They could not handle out large order (not sure what was ordered, missed items, nothing labeled) and proceeded to tell us we should have ordered ahead because they couldn't handle 7 items in one order. Chipotle management needs to review this store. read more

The employees are not friendly but I still love the food. Their guac and chips are my favorite for lunch and I also love the bowls with pork or chicken as my meat selection. Always get sour cream on the side otherwise they put so much on your food it will ruin it completely. The hot sauce is bangalang city. Wish I could buy it by the bottle. read more