Ok, so I finally made it to a Chipotle after possibly being the only person on the east coast who hadn't been there. Barbacoa burrito was delicious. Chops and salsa and guac all good. The dining area, however, leaves much to be desired. I get it... No one eats in the dining area anymore. They'd much rather sit out in their car and do food reviews for YouTube or drive home and have cold food then complain the food is cold. I'm not a millennial (thank the good Lord in Heaven) so call me old fashioned but I like to sit at a table and enjoy my meal while it's hot. Dirty tables, trash cans overflowing, litter on the floor. Echoey, loud, metallic.. it probably wouldn't be a very pleasant place to eat even if it was clean but that's the way they build stuff these days. read more

My burrito was not fully wrapped as some was sticking out of it, my bowl looked like it was stomped on, and there was lettuce in it when I didn't order lettuce. I had less than 1/4 of the chip bag filled. Then I had made sure to add on the order for napkins and utensils. I had 1 napkin that I had put in myself; and no utensils. It's okay though cause it still tasted good!! read more

Every time I go to this location they are always out of at least one ingredient. The worst was this past Saturday I stopped in and they were literally out of almost everything. No brown rice, no chicken, no steak, no veggies, no cheese, out of ALL salsas. How do you run a business like this? read more

My boyfriend and I came in yesterday and the worker only took my order and completely dismissed my boyfriend standing next to me waiting to order. We had to have another worker make his bowl , which his brown rice was not fully cooked nor was the al pastor chicken we both had gotten. The seasoning was not mixed well and I felt very nauseous the rest of the day after eating here. read more

Food was horrible the rice was hard chicken over cooked and hard as well the food was cold the place was dirty the tables look disgusting they look at you nd walk away nd leave you waiting to place an order read more

Slow service by understaffed line this visit, cold chicken and empty drink syrup plus overflowing trash bins. Disappointing. Update: page error while submitting the contact form on the web site as suggested did nothing to soothe me. I may try again and hope this was just a bad day for them but we'll see. read more

I visited this restaurant and was excited since I'd heard good things about Chipotle from friends in "other states". So I got there around 3:30. There were a lot of employees but service was extremely slow. The area where people were waiting for their completed orders was crowded and looked like mayhem. There was a long line for ordering and I didn't get to the counter until almost 4 pm. I ordered 3 carne asada tacos, chips, guacamole and a large fountain soda to go. The guy flipped the tortillas on a hot plate for a few seconds before filling them with a teeny tiny bit of meat and guac ($12.90 + $2.95). When I got to the cashier Ann-K, she seemed distracted but finally gave me my order. She gave me a cup to get the fountain soda. When I turned to the soda fountain, it was gaping open like it was split front to back. The beverage tray was over flowing with ice cubes and there was water all over the floor (sigh). I went back the cashier and told her that the fountain was broken. I paid for a large soda, mind you -$3.45, and she said she would give me a bottle instead. I told her I'd rather have a refund because there were only a few flavors. She grabbed a 12 ounce glass bottle of Coca-Cola and pushed it in my direction. I asked her if she could give me a bottle that didn't had a twist cap. Her response- "You don't have a bottle opener?" I think the look I gave her said everything but before it could come out of my mouth, she took an opener, popped off the cap and handed it to me. My teachers in Catholic school would have been so proud of me. All I said was "This is a to go order. Can you please give me the cap too?". After she gave it back to me I pressed it down on the bottle and left. So I'm supposed to drive with an open bottle of soda? To add insult to injury, the tacos were ice cold...like refrigerator cold. The "large" bag of chips was about 1/3 full. That's $9 I won't get back. So needless to say, I got not much for my $30 + tip. Yes, I still tip even when service sucks. Best guacamole I've had in a long time so they earned the 1 star. read more

The lines are always long and the place feels like it's always understaffed. It's always dirty with trash overflowing to greet you. The floors are gross and tables are half wiped. Beverage area is never stocked and messy. The food is usually good but they seem to be skimping on portions. Skip this place and go to Moe's. I'm genuinely tired of coming here and being disappointed. read more

Waiting a 40 mins in line. Dining area is dirty. Juices are empty. Line all the way to the door. Getting food to go. Food was good though. read more

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Ordered online and had a designated pick up time, My order came out to be picked up 10 minutes after my pick up time. Not only that but it wasn't even the right order. The staff here do not care about you or your food. I would suggest any other chipotle, this is easily the worst one I have been to. read more

Honestly the worst chipotle I ever been too. I wasted 30 mins of my life waiting in line cz the workers have no sense of urgency just for there to be no white rice. At least tell us. Give us a warning. On top of that everything is a mess. This place sucks. And the workers seem so miserable. read more

Lines are always ridiculously long because staff has no sense of urgency. They have side conversations and pay no attention to the people waiting in line. Store is also filthy, with trash cans overflowing. We waited in line for food with 2 hours before the store was set to close. We were told they were out of honey chicken and not making anymore for the night. They were also out of a number of other things as well. Overall, a terrible experience every time we go in. read more

Just got food here at 10:00pm on Sunday, July 7th. To start, the service was extremely slow, and it took me forever to order my food. Then, this was the bowl I was given. I've never seen such a small serving as this one here. This was less than half the size they usually are. The workers were also screwing around after it was made, causing it to take a solid 5 minutes for me to pay, and my food to be cold. Absolute joke. These employees need to be fired. read more

Chipotle Mexican Grill - Fast Food Near Me - Reading, Pennsylvania

Place was not busy, food was ok, large chip bag not even half full, food was a little more spicy than normal though, staff were to busy talking to each other to give any kind of decent service and the place was dirty, from the serving area with food all over, which made my food container dirty, tables were all dirty and the glass at the entry doors were also filthy. No care has been taken to keep this place clean, and absolutely no customer service. Won't go back. read more

What's up w Chipotle for past months? They used to serve nice chunks of chicken. Now, they cut up the pieces SO SMALL that they are dried out less than mediocre. Also, since covi**, the serving sizes are smaller. I asked a server why the chicken is cut up so small and she said that's what the company tells them to do and she pointed to a paper on the wall showing them the size to cut them. No more going here anymore read more

Chipotle Mexican Grill - Chicken burrito bowl - A chicken burrito bowl containing rice, grilled meat, chopped tomatoes, corn, and fresh greens, served on a white paper-lined tray. - Fast Food Near Me - Reading, Pennsylvania

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This establishment is ABSOLUTELY FILTHY! The dining room was extremely dirty with trash of some sort on every table. But that wasn't the worst area. The kitchen area, which can be seen while in line, had food all over the floor and counters. Then to top it off, the employee in the back blew his nose and just continued to make food. How did a health inspector pass this place? Please beware because this place is unsanitary! read more

awful always forgets food in doordash and you cant contact the store. NEVER order from this location please order from ephrata and chipotle always deletes bad reviews which shows how awful they are read more

Amazing food really good chicken. And chips.the employees were nice which was great . Was kind of busy ,looks like any other chipotle. Not to loud which was nice. read more

Was charged $24.10 for the smallest burrito I've ever had from a chipotle. I'm really not that guy to get on a website and complain after a long stint in food service, but this was atrocious. The individual making the burrito put maybe a quarter scoop of chicken and steak on the burrito, I've been to chipotle a ton of times before it was the smallest portion I'd ever seen. I tried to politely ask for another scoop, in which they obliged. They then charged for for a chicken burrito, 2x extra steak (11$) and $3.75 for extra chicken. My partner also got a salad and asked for the vinaigrette, which they said okay, after we check out our host Jenna's said they were out. So rude and unprofessional, very glad we're from out of town so we never have to come here again. I'd give this 0 stars if I could. The meat on the burrito was freezing as well. If you're looking for chipotle around here, find another location so you don't have to get robbed like we did. read more

Chipotle Mexican Grill - Receipt - A paper receipt from Chipotle Mexican Grill in Reading, PA, showing ordered food items, prices, date, and time. - Fast Food Near Me - Reading, Pennsylvania

erm..it's definitely a chipotle! I have been coming here since i was a small child and over the years the service and the food changed. Like one time one of the twinks messed up my whole order and i was NOT happy!! and then one time i swore i ate someone's acrylic nail in my burrito. I still don't know what i ingested or if that was a shard of a nail but whew. The place needs a little more attention regarding the cleanliness. and those fountains drinks are horrendous !!! Take it from me and just bring ur own drink and save the money on those overpriced fountain drink. anyways, hope you twinks and broke college students improve this chipotle location because i do not play around with my burritos. (however my latest burrito was absolutely bussing down to the floor houston i was deceased) bye! read more

Chipotle Mexican Grill - A burrito with rice and cheese filling is held in a person's hand, with a bowl of food in the background. The burrito is wrapped in a flour tortilla. - Fast Food Near Me - Reading, Pennsylvania

During these pandemic times, more and more people are relying on placing orders via a mobile app or calling head so that they can pick up food and eat outside or at home. Chipotle is no stranger to that trend. Me personally, I enjoy coming into the restaurant and going down the options for my order. Here's my review of this chipotle location The Good: Fast service. I entered the restaurant around peak dinner hours and was surprised to find only other person in line. Everybody else was waiting for their mobile orders and nowhere near keeping 6 feet apart. It definitely is faster to order in store as I was in and out in 6 minutes. Friendly staff. Like most chipotle locations, the staff was friendly and efficient. They were even generous enough to give me some extra veggies and cheese without any charge. There is ample parking and prices are comparable to other locations. Ingredients were fresh and made for an overall great meal. The Bad: Not much to say here. I noticed this location topped my bowl with a piece of tin foil rather than the fitted lids that usually come with my order. Not a big deal, but part of my contents leaked into my bag on my way home. Once again, not a big deal. Maybe it's due to the pandemic, but I had a hard time getting utensils or even finding the hot sauce that is often found next to the soda fountain. read more

This chipotle has been going down hill fast. Staff are no longer friendly and are rude when you ask them to do their job. If you like to gamble then use the app because you never know what your food order will be when you get home. Countless times my food was wrong and employees don't seem to care. Go to MOES if you want friendly service and your order to be right. read more

This place is horrible. Service is terrible. Looks to be fully staffed. However, no one is working. There are 5 people in line and no one at the counter. The soda fountain machine is not working and the other drinks are empty. There is a young lady trying to restock the area but she is getting zero help. After getting my food finding a clean place to eat is pretty tough. One customer just got up and left all of his food trash at the table and left. The seating area is filthy. read more

Chipotle Mexican Grill - This was just left by a customer.... No manners - A restaurant table is set with napkins, a disposable cup, and some dishes, with a wooden wall and window in the background. - Fast Food Near Me - Reading, Pennsylvania

if you're someone who's looking for full-time, please do not come to this place you will not get your hours in Perkiomen Avenue in Chipotle you will get part time and I promise you you will not make good enough paychecks.. the manager there name Tyler tulos has favoritism's amongst coworkers so and if you want him to give you hours are in a tough to kiss his ass and be on his good side . If you're a teenager in high school, this job could be for you the workers there aren't bad I do not recommend working here. It'll be a waste of your time if you were someone who's looking for full-time. read more

I just watched an older woman (a worker) spray an excessive amount of sanitizer on the counter with the food, without covering the food. Walked straight outta there. Stay safe yall. read more

Man this bowl bout small as hell I coulda made this my self ?? Im asking for more and she gave me the TINIEST scoop ever. Do not recommend read more

Chipotle Mexican Grill - Extremely small amount - Fast Food Near Me - Reading, Pennsylvania

Horrible. Nothing good to say. Franchise owner clearly doesn't give a.... Location says online ordering only- no dine-in, picked up food, someone else's order mixed in with mine. Ordered new Watermelon Limeade. No drink with my order. Returned to collect drink was told, "we haven't had drinks in months." Then why can you order drinks ?? Employee: "Good question." People we're eating in dining room so clearly website is not up to date. But who would want to?! Dirty, trash under tables, people eating in dark, condiments area (where completely empty drink staton is) completely trashed- napkins everywhere except in the dispenser. No thanks! read more

This Chipotle location is MUCH improved since my last review as I've been back multiple times. Less wait time, properly staffed, and haven't been turned away at the door and told to order online only. Huge improvement, hope it stays this way read more

The consistency this establishment has at being the poorest ran chipotle in the world is nothing short of impressive! Come here after you eat so you can receive your food by the time you're hungry again. read more

I'm so over this location. I just received another incomplete delivery order, the food is also sub standard and very expensive. I will be looking for a new restaurant for further delivery orders. read more

Order at your own risk! This has to be THE worst restaurant I have ever patronized. The food is absolutely horrendous! I ordered the burrito bowl with extra steak and after ONE BITE, I threw it away. Cost me $25. I tried to call but was met with only recordings. I ordered from door dash and with delivery and tip cost me about fifty bucks. Even the guacamole, which they're supposedly famous for, tasted like paste! SAVE YOUR MONEY! read more

They only have digital (online) ordering only, which means they WILL mess up your order 100%! It's not that hard to read and make the order right. Asked for white rice (gave me brown rice), asked for pinto beans (gave me black beans) ask for salsa (no salsa) ask for guac (no guac) and of course I got charged for guac but got no guac. Got home and of course, I'm not gonna go all the way back. Make sure you check your order before leaving!!!! Bring back the old ways of ordering chipotle!!!! read more

A couple years ago, this chipotle was the best. But lately, I feel like they do not properly train their employees here. Not to mention, they're always rude or they don't even bother trying to be friendly. I always order the same thing: salad bowl with guac. I use the mobile app to order ahead. They used to get my orders right every time but now, every single time, something is missing. Whether they forget to give me my vinaigrette or they forget my guac (which they charge almost an extra $3 for). Sometimes my rice is undercooked or the chicken is burnt black. If this happened once in a while, that's fine but literally every single time I go here, something is wrong. Disappointing because this is the closest chipotle in the area and it used to be so good. read more

Chipotle Mexican Grill - A restaurant receipt from Reading, PA, displays pickup instructions, order details for a chicken salad, and a total of $10.30. - Fast Food Near Me - Reading, Pennsylvania

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The best white rice ever. The service is amazing like the food. The best chipotle ever. Try the cheese quesadilla, it's the best. The Coke is some times water but it great. read more

Worst service I have ever had! I did an order on the app for pick up. After arriving I waited for 15 minutes past my pick up time then I asked the cashier for help. She told me my order would be right out. After 45 minutes of waiting I asked the cashier for a refund and was told I had to fight with the number on the website to get my $60 back for 3 burrito. After demanding a refund and being told no refund my order was suddenly ready to go. The restaurant was a discusting mess. I will never come back to any Chipotle ever again. I work in food establishments for the last 20 years and would never treat a customer so terrible! What a disgrace!!!! read more

What an unacceptable experience!! Under the best of non pandemic circumstances this would be pathetic. Considering a still raging pandemic it's simply unacceptable. There was trash and food on every surface, from the floor to the tables to the self service counter to the food counter. If the front of the house is this bad, I can't imagine how bad the kitchen is! I attempted to contact corporate but they never bothered to get back to me other than an automated response. read more

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I realize writing a review will not make any difference to how many people will pack this place, but they should be held at least a little accountable: Sign says they open at 10:45, they do not, they open at 11:30. I get it, but they could at least be a pal and update the sign with the correct opening time. All too often there are many "workers" mulling around while the line stretches to the door, while only one or two people try to make the food. All too often they are out of product (steaks typically) and rather than have it quickly replaced it just sits there empty. I could go on: don't tilt the take out container when you put it in the bag, do they have no notion of what happens to all the food in the container when they do that? Apparently not. read more

There customer service has gotten way better. Went today food was made fast and correctly. Fyi the no dine in or walk ups so it's online or the app at the moment due short staffing 100% not thier fault that people don't want to work. The staff they do have seemed liked a awesome team and worked well together. Sam helped me today and made my order correct and his customer service was great. I usually get a steak burrito and double wrap and add queso. read more

BEWARE! There are insects in the food! We ordered three tacos that were wrapped in aluminum foil. After eating one taco, Josh noticed a live insect crawling from the toppings within the taco. He almost vomited. What's worse is I have called Chipotle customer service twice. They said they would get back to me. It has been over two weeks, and I have yet to receive a refund for my insect-infested tacos. Their call centers are in the Philippines, so I cannot even get an agent on the phone who understands the severity of this situation. The agent almost laughed at me when I explained how disgusted I was by my experience and their inaction. I then tried to call the store to notify them directly, and an automated voice answers all of their calls now. To reiterate, there is an emergency that requires immediate attention from the store to prevent them from serving more insects to customers. Customer care does not CARE, and there is no way to get in touch with the store that is serving the insects. Wow! Never again! Chipotle has gone downhill. This company and their food are trash! I am going to contact the Health Department. read more

Understaffed is never a good sign. Orders are behind as the staff frantically slop together your burrito bowl.